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Bob Ward & Son's Inc

2.5 (2 reviews)
PriceyOutdoor Gear

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11 years ago

Garbage store with too high of prices and false advertising! Don't even waste your time!

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8 years ago

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Uphill Pursuits - Shop founder Riley Siddoway is ready to help with all your backcountry needs!

Uphill Pursuits

3.0(5 reviews)
2.1 mi

great selection of high quality gear and a tons of very knowledgeable staff. probably the worst…read moreshop work turnaround time in town. took 8 days to get a mount

Fantastic selection of somewhat niche products, with great frontline staff, but where the customer…read morecomes a distant second (or in my case just not at all). TLDR: I would hesitate to purchase anything from this shop given that they do not stand behind their products (I notice another reviewer had a similar issue). Imagine not having a pair of skis, or in my case gloves, for a month of your season. I would also recommend checking your credit card for double charges, particular with respect to rentals, which I was lucky to catch. I purchased a pair of gloves and almost immediately found that a seem was ripped. When I attempted to return the gloves the following day, I was told it was going to be a warranty issue and they couldn't take them back. They would have to warranty it. I even offered to just have the gloves fixed myself if they waived a $25 day of boot rentals (they declined and I was actually double charged instead...). I was annoyed but trusted they would sort it all out so I went with it. It took me several follow ups, and waiting almost a month to find that they had finally been warrantied. But wait, Uphill had the gloves dispatched to their own store, knowing the whole time that I also live out of town. With that additional error, it was going to be an additional $15 fee to ship to me and a further delay. This feels very deliberate as it was at this point that they finally offered a refund...almost a month later? Their response says it all: "- most dealers request that we make sure that they will process the warranty before we issue new product or a refund...so that dealers like us aren't left with products that are neither resell-able or warranty-able. " As my wife (who works in retail) pointed out, now that they have a new pair of gloves they can sell, of course they can refund me - they took no risk that the gloves wouldn't be warrantied. They let me carry all of that risk and then in the end made sure they were the ones who got to keep the new gloves. Dear Management: There is no good company on earth that would ever treat their customers out like this. I would love for a store like yours to be a success, but you need to look out for us the customer. This experience feels so dirty - any number of actions on your part could have made it feel like a good experience, and you would have received a great review instead of this. Dear Potential Customer: You're a recent MSU grad looking to celebrate, an out of towner who needs some gear for a fun adventure, or just an average guy or gal looking to get into backcountry skiing. Picture yourself excitedly buying a $1,500 dollar pair of skis from a cool store and then having no support the second the money has left your account - look what they did for me over a $100 item, imagine something big ticket. I just can't say I'd recommend making that purchase here.

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Uphill Pursuits - Conrad Anker shares insights into climbing Denali at one of our monthly events.

Conrad Anker shares insights into climbing Denali at one of our monthly events.

Uphill Pursuits
Uphill Pursuits

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East Slope Outdoors - Unsightly pull on front of pullover

East Slope Outdoors

4.7(25 reviews)
33.2 mi
$$

I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

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East Slope Outdoors - East Slope Outdoors

East Slope Outdoors

East Slope Outdoors
East Slope Outdoors

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Bob Ward & Son's Inc - outdoorgear - Updated May 2026

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