The staff was very helpful and nice while my family and I were exchanging a jacket. Very welcoming…read morevibe right when you walk in the door, they even offer you a beverage! We absolutely will be returning. Although, they do have an amazing online return/exchange policy, it was so awesome seeing the product in person and being able to try things on.

Hands down the best in outdoor hunting gear Great selection of excellent products. Wonderful and…read moreknowledgeable staff.

Boy dont bother manager (leigh) with coupons or price adjustments,wow....very anti 100%…read moresatisfaction not guaranteed.she is not about helping or keeping customers....over a member 20% off coupon.think were gonna go else where, with management like anti customer, like leigh‼‼

REI Bozeman is definitely different than REI Portland. This location is more about snow sports and…read moremountain biking than anything else. The service is pretty good until it's not. Went to exchange a parka for a different size and was literally just left at the counter waiting for the gal to come back and help me but she never did. I had to find an employee to help me find the right size. They weren't even busy at the time. My second visit went a lot better. Needed some new Keens for getting around since my old ones had zero tread on the bottom. Found exactly what I needed and was happy with that. I then went over to the bike department to get some new tires for my e-bike but was disappointed in the selection and never found what I needed. The prices are comparable to all the other REI stores.

Cool hidden gem! My husband and I came to Montana for vacation needed some shoes for exploring and…read morestopped by this shop. My husband and I both picked out some clogs. We loved the color selection. The gentleman was very nice and very helpful making sure we got the right fit and size. This store is great if you are looking for a new outfit or new shoes. They also have a great sock and hat selection. Definitely check this shop out!

Wonderful hidden away treasure of an outdoors store. Amazing selection of gear and the staff was…read morefriendly and helpful. I have ended up going there regular to purchase high-end axes and hatchets to give as presents for graduations, etc. (not for marriages yet ;)) Highly recommended as a local alternative to the big-box stores.

They had a great sale on the exact snowshoes I wanted (something the other places in town didn't…read morehave...a sale, or the right size snowshoes). Very helpful service too. And they have a fantastic selection of reloading components and firearms/accessories. I was in the store on the day of that dumb march against the Second Amendment and figured I might as well pick up some more 30 round magazines, and they had lots of them in stock at prices that match the best online sellers. Totally thumbs up.

I called the store to ask a couple simple questions about the military discount and talked to Angie…read moreand she was incredibly helpful, friendly, informative, and overall very nice to talk to. Bob Ward's has the right lady answering the phones! Thanks, Angie!

Excellent company that truly cares about your flyfishing experience and truly wants to make it the…read morebest They may not advertise as much as their competitors, but they truly deliver on an amazing experience. Our guide was John, who made our day very special, and gave us excellent beginners training, and was intentional with his knowledge of the Madison River, history of Yellowstone, and his 25+ years of experience of flyfishing. Montana Trout Fitters supports a high-quality experience versus a volume business.

I have been fortunate enough to fish with Montana Troutfitters guides on multiple occasions and…read morecan't recommend them highly enough. They are guest focused, accommodating and down right fun. I've brought with me guests that are experienced anglers and complete novices. They never batted an eye and were able to put everyone on fish regardless of the angler or the conditions, and even trained someone while on the boat who had never held a fly rod before. Additionally the shop crew is stellar. I've popped in prior to some self-guided wade trips on the Gallatin and beyond and each time the've been super helpful and given me the flies I need to get the fish to eat. Stellar outfit that will continue to be my only fly shop stop in Bozeman.

I was in a few weeks ago and I was having trouble finding the right type of pistol ammo and a…read morewonderful gentleman by the name of Cole was amazing! All and all I would go here again :)

Guys. We are big fans but when the store is empty and the manager won't come do a price match and…read morejust tells the young lady working the till to tell me no.... That's pure laziness but it's fine. We are long time patrons and I love keeping money in the valley but I'll gladly spend money elsewhere when service is low quality. Good old Bobby Wards stands behind what they have written and never ignores a chance to make a sale.

Went for gear rental. Great group of guys. Everything was easy and fast…read more Very reasonable and opened an hour before Big Sky so I was geared up for first chair

Smooth in and out. Skis looked a bit beat up but worked fine. Easily handled my rental extension.read more

Such great service and very knowledgeable technicians. When looking for bike stuff, I'm going here.read more

Really nice staff and the best selection of skiing/hiking equipment in town plus it's on the way…read morefrom Yellowstone and right on the Main Street so if you forget something they'll probably have it. Stop and look around plus it's right across from the train depot.

great selection of high quality gear and a tons of very knowledgeable staff. probably the worst…read moreshop work turnaround time in town. took 8 days to get a mount

Fantastic selection of somewhat niche products, with great frontline staff, but where the customer…read morecomes a distant second (or in my case just not at all). TLDR: I would hesitate to purchase anything from this shop given that they do not stand behind their products (I notice another reviewer had a similar issue). Imagine not having a pair of skis, or in my case gloves, for a month of your season. I would also recommend checking your credit card for double charges, particular with respect to rentals, which I was lucky to catch. I purchased a pair of gloves and almost immediately found that a seem was ripped. When I attempted to return the gloves the following day, I was told it was going to be a warranty issue and they couldn't take them back. They would have to warranty it. I even offered to just have the gloves fixed myself if they waived a $25 day of boot rentals (they declined and I was actually double charged instead...). I was annoyed but trusted they would sort it all out so I went with it. It took me several follow ups, and waiting almost a month to find that they had finally been warrantied. But wait, Uphill had the gloves dispatched to their own store, knowing the whole time that I also live out of town. With that additional error, it was going to be an additional $15 fee to ship to me and a further delay. This feels very deliberate as it was at this point that they finally offered a refund...almost a month later? Their response says it all: "- most dealers request that we make sure that they will process the warranty before we issue new product or a refund...so that dealers like us aren't left with products that are neither resell-able or warranty-able. " As my wife (who works in retail) pointed out, now that they have a new pair of gloves they can sell, of course they can refund me - they took no risk that the gloves wouldn't be warrantied. They let me carry all of that risk and then in the end made sure they were the ones who got to keep the new gloves. Dear Management: There is no good company on earth that would ever treat their customers out like this. I would love for a store like yours to be a success, but you need to look out for us the customer. This experience feels so dirty - any number of actions on your part could have made it feel like a good experience, and you would have received a great review instead of this. Dear Potential Customer: You're a recent MSU grad looking to celebrate, an out of towner who needs some gear for a fun adventure, or just an average guy or gal looking to get into backcountry skiing. Picture yourself excitedly buying a $1,500 dollar pair of skis from a cool store and then having no support the second the money has left your account - look what they did for me over a $100 item, imagine something big ticket. I just can't say I'd recommend making that purchase here.

I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.