Such great service and very knowledgeable technicians. When looking for bike stuff, I'm going here.read more

Really nice staff and the best selection of skiing/hiking equipment in town plus it's on the way…read morefrom Yellowstone and right on the Main Street so if you forget something they'll probably have it. Stop and look around plus it's right across from the train depot.

Boy dont bother manager (leigh) with coupons or price adjustments,wow....very anti 100%…read moresatisfaction not guaranteed.she is not about helping or keeping customers....over a member 20% off coupon.think were gonna go else where, with management like anti customer, like leigh‼‼

REI Bozeman is definitely different than REI Portland. This location is more about snow sports and…read moremountain biking than anything else. The service is pretty good until it's not. Went to exchange a parka for a different size and was literally just left at the counter waiting for the gal to come back and help me but she never did. I had to find an employee to help me find the right size. They weren't even busy at the time. My second visit went a lot better. Needed some new Keens for getting around since my old ones had zero tread on the bottom. Found exactly what I needed and was happy with that. I then went over to the bike department to get some new tires for my e-bike but was disappointed in the selection and never found what I needed. The prices are comparable to all the other REI stores.

The staff was very helpful and nice while my family and I were exchanging a jacket. Very welcoming…read morevibe right when you walk in the door, they even offer you a beverage! We absolutely will be returning. Although, they do have an amazing online return/exchange policy, it was so awesome seeing the product in person and being able to try things on.

Hands down the best in outdoor hunting gear Great selection of excellent products. Wonderful and…read moreknowledgeable staff.

I've been to lots of river supply stores and this is the worst service I've experienced. I needed a…read morenew SUP paddle because mine broke. Took a moment to find someone to help, and then he handed me a paddle that 'should' work. When I went to check out, of the three checkout people, not a one would engage in conversation, as I would have liked to get info. on local spots. They did all three clamor to talk to a local boater while I reminded the cashier to give me a receipt. When I went to paddle turns out the paddle was too short, and the paddle did not adjust to my height. Found a better and cheaper paddle at a different store, which is where I would suggest going.

Well, if you spend over 2,000.oo on gear, generally you'd expect to get a discount. However, these…read moreguys wait until you get to the checkout and then hit you with freight charges. Anything over 2 pounds appears to have a "freight charge." So the more you spend, the more you get penalized. And with no notice beforehand, no info on the price tags or signs, it comes as a bad surprise at the end. The staff and owners are nice, though, and very knowledgeable if you want to pay up.

I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

Went for gear rental. Great group of guys. Everything was easy and fast…read more Very reasonable and opened an hour before Big Sky so I was geared up for first chair

Smooth in and out. Skis looked a bit beat up but worked fine. Easily handled my rental extension.read more

Cool hidden gem! My husband and I came to Montana for vacation needed some shoes for exploring and…read morestopped by this shop. My husband and I both picked out some clogs. We loved the color selection. The gentleman was very nice and very helpful making sure we got the right fit and size. This store is great if you are looking for a new outfit or new shoes. They also have a great sock and hat selection. Definitely check this shop out!

Wonderful hidden away treasure of an outdoors store. Amazing selection of gear and the staff was…read morefriendly and helpful. I have ended up going there regular to purchase high-end axes and hatchets to give as presents for graduations, etc. (not for marriages yet ;)) Highly recommended as a local alternative to the big-box stores.

They had a great sale on the exact snowshoes I wanted (something the other places in town didn't…read morehave...a sale, or the right size snowshoes). Very helpful service too. And they have a fantastic selection of reloading components and firearms/accessories. I was in the store on the day of that dumb march against the Second Amendment and figured I might as well pick up some more 30 round magazines, and they had lots of them in stock at prices that match the best online sellers. Totally thumbs up.

I called the store to ask a couple simple questions about the military discount and talked to Angie…read moreand she was incredibly helpful, friendly, informative, and overall very nice to talk to. Bob Ward's has the right lady answering the phones! Thanks, Angie!

Went looking for a sporting goods store because we were in Livingston with some time to kill. Hey…read morewho doesn't love a sporting goods store? My GPS luckily knew where this place was good thing because it's tucked away at the back of a strip mall. Employees were friendly as we entered the store. It was a small store but full of merchandise. For a small place the prices seemed reasonable. I was looking for a pair of women's hunting pants for our trip to South Africa but they did not have my size in any of the brands. If ever in Livingston MT check it out lots of Montana made items too!!

We came in the day before the floods to inquire about binoculars and the experience was one of the…read morebest I've ever had from a sporting goods store. The employees, namely Zach, were knowledgeable and helped us find exactly what we needed. A couple days later we went back to look for fishing rods and Zach gave us invaluable help once again, and before we came back home to Tennessee we had made a new friend and gained a new favorite outdoors store in Montana.

Was a great spot for outdoor gear in Big Sky. I can't believe they are moving away. Bought lots…read moreof things over the years

From the owner: Black Diamond Equipment. Designing and constructing the world's best climbing, skiing & mountain…read moregear since 1957.