Im going to keep it a buck with you guys. The service was awful and food took forever and they were out of everything. The one worker MIKE was the rudest employee i have ever encountered. He did absolutely nothing to help the situation instead he decided to escalate the situation by fighting back with his attitude. DO NOT GO HERE read more

I dread going here because there's always like two or three people working and it would be nice to be greeted at the front when you walk in the door instead of having the workers scurry around doing everything... I just walked out after sitting up at the front for three minutes waiting to get seated it shouldn't be like that... Get some workers... so I drove to Willoughby, which I didn't wanna do and they actually greeted me and acknowledged me as I walked in much better service there. The Mayfield Bob Evans needs a lot of help... read more

Upon walking in I asked Natalie, the waitress who seated me, if the Wildfire Chicken Salad was still on the menu. Yes! She took my order right then, and quick service! I had arrived before the lunch rush, and everything was great. Natalie and the other waitresses I observed were professional, kindly checking on their customers. Kudos to management for having these employees. read more

We came in late 7-ish for dinner after a long day traveling. Our server Cornelia ( Corny) , was so welcoming and friendly. Our meal came out quickly. I ordered the soup/salad combo and my husband had the Farmers breakfast. All was good and plentiful. We stayed at the Comfort Inn next door which was super convenient read more

Bob Evans - Soup/salad combo $5.99 - American Near Me - Mayfield Heights, Ohio

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Came in at 7:40pm on 10/11/24, seated at 7:45 pm. Waitress showed up to take order at 7:55 pm.Order was for 2 bowls of soup, 2 drinks, and an order of banana nut bread. We got our drinks pretty quickly. At 8:40, we inquired where our food was. From her reaction, the waitress completely forgot about us. She then scurried off. At 8:55, we decided to leave. She was in the process of delivering the soups. We declined them and she said no/c for the drinks. We departed. There was no one who was clearly working the restaurant in a supervisory position. I have frequented this restaurant in the past but no more. This is the way to lose customers and ultimately go out of business. Sayōnara read more

Very good breakfast. Breakfast was served pretty quickly and very hot. Sausage gravy had excellent flavor over fresh baked biscuits. Eggs and sausage were good. Potatoes also seemed freshly cooked. Waitress was friendly and attentive to the table. read more

Bob Evans - American Near Me - Mayfield Heights, Ohio

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Our food was hot and delicious! Our server was on it to bring our food and coffee. He also kept bringing more creamer because I use a lot. The French toast was delicious. My husband had the double meat meal and I had the Carmel apple breakfast meal. We ate everything before leaving. Coffee craft was left at the table so we could refill when we wanted to. I would recommend read more

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I really appreciate their minimal contact take out option now more than ever. I was able to place my order and pay for it online. When I arrived I just parked on the side of the building where there is a sign posted with the phone number so you don't have to come in. Someone answered right away and brought my sealed bag of food out to me, while wearing the appropriate protective garments. This was a quick and easy process. I was happy to find that the same quality I receive when dining in was present in the food. Everything looked and tasted just as good and fresh. This gave me a nice break from the kitchen and brought back that feeling I miss of weekend brunch on the go. read more

Bob Evans - The Whole Hog - American Near Me - Mayfield Heights, Ohio

The food is always consistent and great tasting. The service is outstanding and it is obvious that the manager treats hers employees with respect and kindness. To go orders are packed in a timely manner and there is never a mistake! The manager is a wonderful person with customers and food as her priority. The atmosphere is friendly and we are customers who try other restaurants and then return to Bob Evans for the great experience. The manager's name is Annette and we have been going to this location since 1998. Thank you for the chocolate peanut butter pies! Linda & Coach Wrobo read more

We ordered take out for dinner, 2 steak & shrimp dinners with carrots and broccoli, $38 before tax and tip. The steak was over cooked--hard fry on one side and not a drop of juice left. Carrots were cooked to mushy and the broccoli wasn't fresh. The 3 shrimp were extremely tiny. We've lived in the area and dined here for 30 years and the slide downhill in the past 2 has been dramatic. The food quality has really dropped. This was always our go-to place for a quick meal, but after this... read more

I go two to three times a month the double blueberry pancakes are off the hook good. The sausage patties are to salty sometimes . Eggs are good. I also like the turkey and dressing dinners. read more

I ordered an Easter Farmhouse dinner plus a family size cranberry salad on March 18th. It was over a $200.00 order to be picked up on April 8th at 9 am. I arrived early, which I told them. However, they didn't have my order ready. I waited for almost an hour while they got it prepared. I'm glad I had nothing I needed to do, and an acquaintance of mine was there to help me pass the time. Get better, please. read more

I have never left a negative review for any place before, but I feel compelled to do so now. We just went for lunch and while the food was fine, cold but fine, the service was terrible. Our server never once came back to the table after delivering the food. She had said she would be back with the side dish that we ordered but she never did. We had all finished eating when we had to flag her down for the check & I said we never received the side dish she replies "they're working on it ". It was French fries..it doesn't take 45 minutes to make fries! She didn't apologize or anything. I asked to have it taken off the check because we had all finished eating & again no apology. Poor service can happen anywhere...it's frustrating but it happens. But it was not at all busy, there was hardly anyone in the restaurant & you not only never check back but you never bother to apologize for the mistake??? That's the reason I had to write this review. read more

"Sorry, we are short staffed." The common problem in poorly run establishments. Only two servers and the kitchen was slow. I waited 5 minutes to be seated. No one ahead of me. The server came over and offered to take my order as a carry-out as it would be faster. I agreed. While waiting for my food numerous groups of 2 to 4 people came in. All were told that it would be a 25 minute wait to be seated. With only two servers, they couldn't seat people in the many open seats. My carry out order came out in less than 10 minutes. She was right. I got my food long before I would have been seated. read more

I like Bob Evans I come from Hawaii, and saw this place all over Ohio. We tried it out, and ordered take out so that we could eat back at the hotel rooms. The service was amazing, the girl that took my order was really friendly. The food portions were incredible for the price. Most are under $10. Also I got a $2 off coupon on my receipt for completing an online survey. Cons: none that I could see, and the wait time was reasonable for our food. About 15-20 minutes. But those can seem like an eternity if you are hungry like we were read more

The good is typical Bob Evans food. Good value. The service today was outstanding. The staff is so very friendly & helpful. What stood out was there was an elderly gentleman sitting a couple tables away from me, every staff member that walked by him knew his name. His server knew his drink order before he said anything. They were all so nice to him & accommodating & 1 server seemed to even look out for his best interests in general. You don't see that much now a days. read more

Ok this is a little irritating. I have SOME understanding but regardless just irritating. So I am not real far from home, hour and a half but decided to bring loved ones with me to stay in a hotel which has Bob Evans right next door. I have a client nearby and we have family in Chesterland so stay in the area for the holiday weekend and do stuff. Enough of that. So we ordered food yesterday. I was working so I don't know what all was ordered and I was not present for everything that was consumed. What I do know is that we were missing a burger. I went next door this morning to tell them about this (We called yesterday while going to the pool and was placed on an extended hold so we decided why have this interfere with our time; it is not our fault after all and we value time together. They promptly remade the burger; awesome! No fuss and problem taken care of. When I went back the order from yesterday could not be found by the manager. Did the misspell her name? No idea I was not there. Did she give her name or order at the counter? Well I don't know and she is not back to hotel yet so I have not had a chance to speak with her. The manager states that orders at the counter would have a name although I watched a couple people order while I stood there waiting for her to look again; no name given. I don't know what happened; mistakes happen. I don't care enough about a 5 dollar burger to have it interfere with my day our our day together. The rest of the meal that was received I hear was fine. * The burger that they made as a replacement I can only assume was thrown away; hopefully they let an employee eat the burger that I paid for and did not receive. Regardless I wont be back to this location. There is a better than decent chance we would have had dinner here if for no other reason than we can practically fall into the place right from the hotel. I bet you can guess already; we wont be back. read more

I had the chance to visit this Bob Evans while on a quick trip to the Cleveland area in June. My son and I were meeting my Mother-in-Law and family for dinner, and liked it enough that we returned the next morning for breakfast. (Ok, it helped that our hotel was directly across the street and did not include a morning meal...) The service during our first visit was a bit rough, but then there were five of us at the table, and we were in no rush. The waitress was young, and new to the game, so did not see that we were there for a long meal. I fully understood, as this is a "casual" chain, just a step up from fast food, so people don't usually linger over a meal. I ordered carry out of baked goods that evening, and everything was packed well enough to make the long trip the next day. They were also able to send me off with a few boiled eggs, which I appreciated. It amazes me how many restaurants won't boil an egg. But I digress. The next morning, we ate breakfast at the same location. Service for the morning shift was much better, and as we lingered over a final meal with our family, we were pleased that we had made the decision to return. Having trouble making a choice on the menu? Go for the breakfast items. I'm a corn meal mush and sausage girl all the way! read more

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Today, my son and I went to Bob Evans for dinner and wanted a quick dinner. It's a school night and with me working late, it was an easy stop on our way home from Costco. Over the years, Bob Evans (this particular location) has started to decline in service. Either the previous servers have left or has been replaced with other servers that do not understand good customer service or work ethics. I, myself has served in multiple restaurants during college, but never have I been rude disrespect or disregard a paying guest. I was absolutely nice and kind to our server. She didn't greet our table until five minutes later, which I let go. She took our drink order and food order at the same time but did not bring our drinks out until another five minutes later. Again, I let it go. I understand the restaurant business, maybe it's short-staffed, I don't know, but the restaurant was NOT busy to be this lousy with service. The worse part is when it came to paying the bill, I had to wait 15 minutes, looked around for my server, and another server pointed out that there is a customer needing something seeing me move my head around and making eye contact with other servers. As he (another server) pointed me out, there was another server that said, as she flipped her hand at me, 'I'm done with my shift, I ain't worried about that table.' At this point I was fuming, I wanted to be out of the restaurant by 7:00 PM, but since I was waiting for my bill and looking for my server, we were out of there at 7:30 PM. I even told the manager, 'I can't find my server and I need to pay my bill.' His response, 'Oh I see her, but I don't know what she's doing.' Never in my life have I ever experienced young adults with such poor work ethics. It was completely disheartening to experience this type of service from the server and leadership from the manager. I will never return to this location, Bob Evans again. read more

We ordered two meals to go. Both were stone cold. The chicken meal was as tough as jerky; the mashed potatoes were missing; the chicken noodle soup was cold and missing broth; the coleslaw tasted strange; the strawberry pie was good. The ham steak dinner had 'ham' which was cold shoe leather thickness and toughness; the green beans although tasty were cold; the loaded mashed potatoes were cold; the cheddar potato soup was tasty but cold; the fruit cup dessert had mostly grapes, one strawberry and three paper-thin slices of melon. We were extremely, extremely disappointed. There's no excuse for this lousy experience. read more

Went to Bob Evan's today for Thanksgiving lunch...it was Bob Evan's @ it's finest!!! Well staffed w/courteous employees who were well trained in serving customers...to go orders seemed to be handled efficiently...food was served quickly & was deliciously hot....a real feather in management's cap..this was the neighborhood restaurant I remember pre pandemic...keep up the GREAT job!!! We'll be back soon!!! read more

The crew here is OK in my book! Stopped by today for a small wildfire salad witb grilled chicken. And what to my wondering eyes did I see!?? Bob Evans Ham and Bean soup is back and as tasty as ever. Just had to have a cup. The waitress, who has been there since 2013 (in fact she worked at this location prior to that as a teen). She was one of the most pleasant waitresses I've seen in awhile. read more

I should have insisted we didn't go here based on the reviews, but my dad was set on it. Unfortunately it lived up to its reputation. Our server Rachel was friendly, but that is the only positive thing I can say. Service was painfully slow, we were brought the wrong drink, food was bland, dessert took forever to get because "it comes out of the back". Really? We have to wait 15 minutes to get a hot fudge sundae? It's ice cream and hot fudge for Pete's sake. I mean...we were there at 4 pm and there was only two other tables occupied. I've never seen so many employees standing around doing nothing while food is waiting to be served. I'll never be back to this - or any - Bob Evans restaurant. read more

We were visiting relatives in Ohio who suggested Bob Evans for breakfast on Sunday. We've been pleased with locations in Florida, and hey, the famed Bob Evans farms are in Ohio ... so why not? We lucked into a nearly-zero wait for our party of five (or perhaps four-and-a-half, depending on how you count a first-grader), arriving around 10:30, though service seemed to run a bit slower than I'd have expected for a place that really wants to turn the tables on a Sunday morning. I'm crediting that to their having rolled out two different blends of coffee ("signature" and "dark roast") in addition to decaf; it took quite a while for a "new pot" of whatever we were getting to be brewed and served after seating. Long enough, in fact, we were anticipating receiving coffee and entrees at the same time (though in fairness, the coffee arrived first, by a nose). But overall, service was pleasant, and breakfast was what we expected it to be. As a relatively new chain location, it's more spacious than other, more "local flavor" kinds of breakfast joints. While I might not go out of my way to hit this place up, it does serve its purpose if one is in the area and in a breakfast-y kind of way. read more

This place was nasty I never taste anything like this the meat look so raw, they have no flavor, the cheese taste like trash. It looked like they have been putting these food in a freezer for 50 year for it to smell so bad I feel like this is Cracker Barrel but even worse. read more

Typical Bob Evans, like other locations. They were busy, we were with a large tour group. I got the baked cod and broccoli and carrots since I'm trying to eat healthy, and it was good. I know that they have lots of other tasty food that I no longer can eat because I'm eating to be healthy and fight cancer and diabetes now. My friends who are also healthy eaters got salads with fat free dressing and no croutons and no cheese. Service was OK, I had to ask for a drink refill. read more

I love Bob Evans and have been to several its locations. The food variety and quality is great, especially for the price you pay. This location had less than optimal service, which is why I gave it 4 stars. There were several servers walking by our table but only one was designated to us. While she was MIA for quite a while the other servers were pretty apathetic to our requests. But other than that, I have no issues with this place. read more

Thanksgiving special is awesome! only 12.99 including entree, bread, soup or salad, two sides and pie. It's super thanksgiving deal! read more

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Bob Evan's in Mayfield/Goldengate is our go to spot every Sunday morning. The servers are usually happy with the rare instance. We usually have Peg as our server and every time we come in she makes us feel right at home. I love getting the biscuits and gravy and leaving feeling full without burning a huge hole in my pocket. read more

My husband and I took our daughter, son-in-law and granddaughter to dinner tonight and didn't get our dinners in less than an hour, with no explanations or apologies until he spoke with the general manager. We got all of 20 percent off the bill. They eat there often and won't be back. My husband and I were shocked at the lack of customer service and empathy. read more

Today went to breakfast at Bob Evans in mayfield heights and worst experience ever. After 25 min of no contact from our waitress and multiple tables complaining in our section of terribly slow service our food finally arrived after 45 min. Didn't realize eggs took so long at a breakfast place during breakfast! No apology for wait at any time and to top it off our food was served cold as it was sitting in the window for 10 minutes! When we said something about the cold food we were told it was the kitchen's fault even though it was sitting in the window for 10 minutes. Again no manager bother coming over or apology given just told wish I could cook the food myself from the waitress it would be faster than. Told her we were leaving and no one seemed bothered. Used to go once a month here this will be the last time I ever patronize this restaurant. read more

Service here was a bit slower than I'm used to at Bob Evans, especially since it wasn't busy at all. Other than that, it's just like every other Bob Evans in the midwest, with all of the same menu options. A safe bet for breakfast, but there are definitely more interesting options in the immediate area (like Yours Truly on Wilson Mills or First Watch in Golden Gate, for example). read more

After giving up on the Bob Evans in Willoughby and deciding never to go back even though they did send a $15 gift card to make up for the horrible experience we decided to use it for this location and it was even worse. There was no one at the podium to seat us even though there were numerous people at the cash register with no one to wait on. Finally, were seated and got our drinks (coffee for my husband, iced tea for me). We placed our orders - wildfire chicken salad for me with grilled chicken and cranberry pecan salad for my husband. We had also ordered banana bread and rolls. My salad came but the chicken was fried. I decided it wasn't worth complaining so ate some of it. It really left a lot to be desired. My husband's order arrived but it was a cobb salad and not what he ordered and he said that the chicken was rubbery. We were just about finished eating when the server showed up with the breads. My husband got refills on his coffee and I didn't on my tea. When we were leaving, the cashier asked if everything was ok and this time I sad "NO". I told her all of the above and she said, "Oh, he has head elsewhere all the time". She apologized and that was the end of it. Complaining to the restaurants' management does no good - no one ever responds. They just send a gift card that I don't want because that doesn't solve their problem. WE HAVE MADE THE DECISION TO NOT PATRONIZE ANY BOB EVANS AGAIN! There are many restaurants around that are much better both with service and food. read more

Poor service, quality of food is tolerable on a good day. Staff is old fashioned and uses outdated gestures of politeness possibly in an effort to make up for a lack of proper service. The coffee is also pretty horrible. Its only decent quality is the free wifi. This should not the first location picked, only if you want a half-cooked breakfast. You'd get better treatment and probably better food at a backwoods roadside diner. read more

Chain? Yes. Do I still love it? Yes. Where else you get 2 eggs, turkey sausage, and a fluffly delicious blueberry pancake for $6? The service at this location is always great, my boyfriends mother and grandma come here regularly and are always pleased. We always come for breakfast, so I can't comment too thoroughly on their lunch and dinner, however I do know that their chicken pot pie is delicious. read more

The experience gets worse and worse every time I've returned here. Sausage gravy was tepid at best, hash browns had sat under a heat lamp for quite awhile. They were mostly dry. My mother sent her order back to be rewarmed...waiter forgot about it. She asked for a coffee refill and it was room temperature at best. If this wasn't one of my parents favorite restaurant I would never set foot in here again. I will drive past this one to try the one in Lake County next time. read more

Always good food today at noon we didnt gwt greeted from the server for over 6 minutes....i hope this doesn't start a down hill trend....

Massive amounts of breakfast with all the trimmings. No espresso machine. Great service. Friendly waitstaff that remember your orders from yesterday. Prices half of Los Angeles prices for large portions. Good breads. Lines only on weekend Am. Some menu items over 2500 calories. Yea !! read more

I want to start with saying any time I have ever gone to this location, the service has been fantastic. The hosts here (I rarely dine in, just togo) are AMAZING and typically, the food is great. This time around, not so much. I ordered the chicken sandwich and 2 sides via DoorDash for lunch at work and after 1 bite realized it was a little dry, the chicken was fine but there was no condiment. The description said it came with a side of honey mustard, which it did not. Normally not a huge deal I have some random mayo packets and things like that in my office. I opened the sandwich to see if there was anything on it and maybe my taste buds were having a bad day. Smack in the middle of my tomato rested a 1/2in long black hair. After gagging a few times I immediately threw everything away. I wasn't about to eat anything from a restaurant that served me a furry chicken sandwich. Given the fact we are in the center of a pandemic, I now question if this location is taking appropriate precautions for the safety of their guests and their employees. How does a hair get into food when hats AND masks are being properly worn and a restaurant is being cleaned beyond the standard practice? Needless to say, the lack of anything to eat for lunch doesn't bother me since I've lost my appetite anyway. I think my next step is a call to the health department, perhaps this restaurant needs an inspection and a few pointers on cleanliness... Doubtful I or anyone I know ever goes back here. read more

Good service but the food was bad. Got serves shrunken carrots and the manager took them back and insulted me by taking only $3 off the bill. What a shame !! read more