It's Father's Day and we're headed home from vacation. "It's Bob Evan's!" Said the kids as we got off the ramp at Breezewood. We quit going to the one at home due to slow service and the declining quality of food. Nevertheless my vacation mind says, "sure, why not give it a shot, were making great time!"
Get in the door to find a little country store ala Cracker Barrel. Put our name in and we're told 5 minutes. Ok that's fine, it seems fairly busy in the waiting room, I'm skeptical, but 5 minutes isn't that bad! 15 minutes later our name is called! Horaay! Unfortunately, we walk to a table I have watched sit open for the preceding 15 minutes. To my dismay, there are a dozen open tables?! Why is there a wait at all? Why did only 3 other groups get called before my party of 4? This should have been my clue, things that don't look right usually aren't.
Within a couple of minutes, a waitress literally runs by and says, "I'll be back in a minute to get your drink order!" Great! It seems we have a waitress who is a hustler! Things are looking up! 10 minutes later, my wife says, "do you want to go somewhere else? It seems like it's been a really long minute." I know "in a minute" doesn't mean exactly a minute, but 10 is stretching it....
Our waitress appears and takes our drink and dinner order. At the same time she apologizes for the delay because "she trying to do two tables at the same time and it just doesn't work out well." Now, mind you she has a "shift leader" name tag on.... I'm not sure, but two tables at once seems fairly standard. Another warning sign. At this point I started the timer on my phone, because I wanted to be sure I wasn't short changing the waitress who was by all accounts literally running around the restaurant. I don't think our order is unusually filled with special requests/long cook time items. Strawberry crepes, a salad with chicken on it, and two kids meals with pancakes, eggs and bacon. After 20 minutes, frustration has set in for my wife, who can see her salad and the boys food sitting in the window. Maybe they're waiting for the chicken to cook? Maybe they have to dress the chicken first?? Maybe they have hens in the back and need to lay a few eggs to scramble for my boys plates? At any rate, 25 minutes in, there's a pow wow at the window with what seems to be the distracted/uninterested in helping his obviously overwhelmed staff manager. 28 minutes in, the pow wow is over and my family has decided they will stay until 30 minutes.
30 minutes comes and goes, we stand to leave as another waiter and waitress come out with our food. When I say take it back we're leaving, the girl says under her breathe, " I don't blame you!"
As we leave I say something to the manager that 30 plus minutes is ridiculous to wait for food. He looks at me, asks me to repeat it, because he was dealing with another angry customer. When I repeat it's crazy to wait that long, his incredulous reply to me is "you know it's Father's Day right?!" Ahhh, yes.... I must have missed that... since you know I was there with my family. My question to him is does HE know it's Father's Day?!? Did he not schedule enough people to work? It seems like I was t the only one having problems with getting food. As I was leaving I told another couple going in how slow the service was and the husband says, "damn, not again!"
This review gets 1 star, only because 0 and negative stars aren't possible. read more