Once again the service and willing to help out and his Honesty was impeccable Pete and his shop…read morewere great. He even helped me address a few things i had question with during pick up. The 2.5 hour drive is worth every minute. Once I pick up my 01 RX di. It was like it come off the show room floor. Not only did he Refresh my motor he,rebuilt the jet pump and di some hull work. This Guy is GREAT.. Thanks again Pete.

I've taken my snowmobiles to Marty and Peter and they are great. Quick turnaround and a fair price…read more They'll also give you a full explanation of the repairs. Way better than going to the dealer.

I needed someone to look over my waverunner and perform summer maintenance before I put it up for…read moresale earlier this year. I called and spoke with Jeff and was impressed by his positive and can-do attitude. Even after many years in the business and probably dealing with many amateurs like me, he's positive and I didn't feel judged like I have other places in the past for not knowing too much. He's a straight shooter and deserves all the business anyone can send his way.

I highly recommend taking your PWC to SkeTech. Jeff is an old-school no BS kind of guy operating in…read morean industry with a lot of con artists. I brought my 2009 Sea Doo GTX in and talked with Jeff about the issues (top speed 30 MPH with high rpm) I was facing, he even helped with connecting the trailer during pickup and drop off. Jeff told me he would call me in a day or two with some news. Sure enough, I got a call the next day. Jeff explained to me patiently what he thought was the issue but that there was no guarantee it would fix my performance. He didn't try to sell me on anything, and explained what I could do, the price, and if it was needed today, next year, or in 5 years. He was very professional and accommodating, letting me have some time to think over my decision financially. Overall he got the job done and was right on the quote. Price was right and I felt good having my machine in the hands of SkeTech. Ski seems to be running better than ever before, thanks to SkeTech. I highly recommend this shop for PWC needs and even saw that the shop takes care of all the Chicago harbor rental jet ski repairs too. And those have seen some beatings. Makes me know I'm in the right place. Thanks again Jeff!

My engine wouldn't start. I got towed back to the dock and brought my boat over to Tanglewood…read moreMarina just as they were closing. They told me to back the boat up into the shop and diagnosed a sheared starter. One hour later, i had a brand new starter in my boat. Both the mechanic and the owner stayed about 1 1/2 hours past closing to help me out as I was taking the boat out the next day. Who does that kind of thing these days??? My hat goes off to the entire Tanglewood Marina Team!!!! You guts went above and beyond for me!!!! Thank you Thank you Thank you!!! 5 stars to you!!!!

Jim c carol stream I…read moredecided to take my boat to Tanglewood for repair. I purchased there new in 1995. I was looking to get the impeller replaced joe noticed the fuel filter needed replacing with fuel pump quick upcharge fine needs it get er done as they say. sent me vid of it running great, also mentioned trailer bearings need replacing. fine do that while it's there i like to support local business whenever possible Impeller was 8 yrs old other parts were original equipment super reliable motor. Everything fine till pickup paid over 1000 for probably 600 worth of work, but hey ya gotta pay to play. joe mentioned the tarp on the boat was blowing around. when i looked it was because they were too lazy to put the Bunge cords on to hold the tarp they were laying on the ground with the tarp stuffed in the boat. so i started putting the tarp on myself and had a cardiac event setting off my defibrillator 1st time in 2 yrs 4th since 2017 .should have gone and asked for help but was too stubborn. so i took several breaks and struggled on. Small things like putting the customers tarp back on matters. It shows as a business owner you care. myself being a business owner. would be like remodeling a kitchen and then taking the boxes from the cabinets and leaving them on the kitchen floor. if the amount of care taken with the tarp is any indication of the quality of the work done on my motor which is usually a pretty good indicator I'm in trouble.

This is as good as it gets. The staff here are experts on every level. I have a non-MasterCraft…read moreboat and they always take wonderful care of it- In fact they go out of their way to do a great job. Worth spending the time to write a review for them. Their labor rates are cometitive and their mechanics are honest. You will never leave there unhappy. (Except for wanting all of the new boats you can't afford) I have been a boat owner for 10+ years and have dealt with many different dealerships- MBOC is for sure the best. They will have me as a loyal customer forever. The new showroom is also ultra cool. Good selection of gear- vests, boards, boots, shoes, clothes, ropes~

I had a quirky issue with our 2012 Mastercraft that was not resolved after a trip to a different…read moredealer in 2017. Mat and the team squeezed us in to their schedule right at the busiest time of the year to save me 8+ hours of round trip driving to the next dealer with availability. Mastercraft Boats of Chicago was able to solve the issue without burning loads of diagnosis time and were diligent to test their fix and ask for my feedback once I was able to personally re-verify their fix in the water. Great communication, thorough work, and friendly, above and beyond customer service!

Purchasing a boat can be painful (at least it is for me). It's been unbelievable how great my…read moreexperience has been with Basa's. Rudie Gotlund is the boat whisperer in my opinion. As easy going as I am, I still may not be the easiest customer to deal with being that I made SO MANY changes and customizations to the Crestliner I ordered. Rudie was knowledgeable and patient in all situations. I have purchased boats at other dealers and it's been a mixed bag (mostly painful). This was truly an enjoyable experience with added personal touches from the team. On the financing and deal closure side, Jody and Rich were fantastic. Jody obtained the tricky financing I requested, and made the deal closing most enjoyable. Additionally she is a walking boat regulation encyclopedia, and she provide amazing guidance on DNR regulations, Illinois government guidelines, etc. These are things I thought I knew already, as a seasoned tournament fisherman and watersport enthusiast, but found out I didn't know as much as I thought after meeting with Jody. She hooked us up so we be safe and legal at all times in my new beast Super Hawk Crestliner! Finally, Chris and David were the master technicians that installed my kicker motor and other complex modifications to this boat! Chris was very patient and informative in the boat walk through. My fingers were crossed all installation modifications would be done correctly. Well, they were! Thank you so much Basa's team!

Very helpful and knowlegeable staff . I cant count how many times they have helped me with all my…read moreboating needs .. This place is great and I recomend them to everyone I know with a boat .

I went to Munson ski and was very grateful to have met Jenny, she helped me find a chaparral. She…read morewas really knowledgeable and sweet. She understands that this is a big purchase and made sure that I understood what I was getting into and what all my options were. I was on the fence on different models and brands and she helped me with a side by side comparison so I picked the right one with options that I need. It was a big purchase for me so she wasn't pushy, on the other hand she also welcomed me with open arms and made me feel comfortable since I have had trouble in the past with sales people not wanting to approach me since I don't have the appearance of being rich. She didn't hesitate to greet me and help me out. Later after we made sure that we had the right make and model she introduced me to one of the owners Matt. We sat down and he dialed me in with the price. It was like a no haggle thing since I was shopping and knew what this should cost and he was below anyone else. He was very very helpful and was a pleasure to do business with. This is a family business and they treated me like family. Not only do I recommend Munson to strangers on the internet but would recommend them to my friends and family. All of their boats and products are top notch and they been in the business for like over 60years (I think). So that tells you something right there they would not be around for so long if they didn't know what they were doing and doing things right.

Peter is amazing, made us feel super comfortable and like family. we love our Bennington!!! Thank…read moreyou to Bill for being friendly and easy with my dumb questions. We had a 1000/10 experience with Munson, thank you!

Bought a Lowe's Pontoon from Mike at LC water sports and had a great experience. He put in the boat…read moreat Bangs Lake and reviewed all the options with me. He even came back the next day to answer what turned out to be a real goofy question. The boat was delivered on time and performed well thru out the season Thanks Ted B

Bought a used boat from Mike at Lake County Watersports. I drove up from Oklahoma to buy it and…read moreMike went the extra mile to help me with the extra paperwork needed for titles and registration out of state. He's honest and makes sure things are done right.

Excellent family run business and a terrific friend and role model. He's always been good about…read moreteaching me things relative to responsibility and taking care of yourself. I've always wanted to be an Eagle Scout and he's reminded me that it's never too late to earn a merritt badge. Thanks again Vern and Happy Holidays!

I brought in a motor to be looked over and make sure all was good before I headed out on the…read morewater... Neededless to say I am very impressed with help I received and additional information about this motor given to me. They did a complete diagnostic check, made the necessary adjustments and all done on two days. I am fully confident that I brought this motor too them and will continue to use them as a certified marine center for all my boating/ motor needs! Ask for Kurt, he is extremely knowledgeable in this field. Thank you all again!

I dropped a boat motor off for repair they told me 10 days. 30 day later it was still sitting in…read morethe same spot on the floor not fixed! So I took the motor home not repaired.The owner said they where behind.( But 30 days) The business is a mess inside. I can't understand how they are still keeping the doors open.

Worst service ever and the people that work here are beyond rude. They've had my mower for over 3…read moreweeks doing routine maintenance and sharpening the blades. When I called them 10 days ago they were waiting for an air filter. I have had to call them numerous times to see if the filter came in only to be told it was on backorder. When I called back and told them I'd get the filter myself it miraculously showed up. Yesterday they committed that they would return the mower this morning. They haven't arrived nor have they called. I called and was told they were too busy to deliver it today and they would maybe try this afternoon. The rude gentleman who answered the call said he was swamped with other customers and hung up. I'm not sure how these people stay in business.