Worst customer service ever. Service department is either severely understaffed or just does not care about their customers. My average wait time just to talk to someone every time I come here is 30 minutes. Brought my car in for a leak, they kept the car for 3 days and found nothing wrong. Brought the car home and it started leaking again the next day. I will not be buying another car here. read more

I have owned many high end vehicles and the service department at Seattle BMW is the most professional I have ever dealt with! I must say that Nathan is on top of his game, no matter the issue he has a car ready and the problem gets solved fast. read more

Charles Schaefer was great to work with, not only he is professional and knowledgeable, but he is also patient and a great listener. Not once during the week long process, did he pressure us into making a decision or rushed us to purchase a car. On the final day of the transaction, we had an expected event that we thought would complicate things, but upon arriving to the dealership, Charles met us at the door, and assured us that he will figure things out and not to worry at all. By the end of the day, we were out in our beautiful BMW with huge smiles, feeling very happy and satisfied. We will make sure that Charles is our to go guy for any future purchases. Thank you very much Charles, we appreciate the excellent service you provided. M Asmar read more

I visited BMW Seattle to get my car repaired. I was expecting to have to wait for several hours and pay a big fee to get it fixed, but Michael Mills helped me get the issue resolved in less than an hour and without heavy fees. I had a great experience with Mike at BMW! read more

I can't know how their service department is. I called for a quote, no one was available so I left a message. A week later, called again. This time I told the operator what happened and she apologized and assured me that she would make sure it was a top priority to call me back. Not a word. A week after that, I called again. Sure enough, no one was available to give a simple estimate for routine maintenance. If a business cannot be bothered to answer the phone to give a simple estimate, they can't be bothered to ever get my business read more

Horrible customer service! Went to purchase an X1, our sales guy left the office for a week and never left any information about me, no other person could help us and to boot, after many phone calls and emails by me...HE NEVER RESPONDED! This was the most unprofessional place I have ever been. Land Rover, that's the place to go, went there and less than an hour walked out with our dream car! BMW Seattle needs to get it together!!! read more

I wish I could compartmentalize my star ratings into 3 groups for BMW Seattle because I've had 3 distinctly different experiences with them in the past year. My most recent experience there offsets A LOT of the negative, so I'm giving them an overall 4 star rating. 1) Back in Feb/March I came dangerously close to ordering a brand new car from BMW Seattle...the only thing that kept the deal from happening was that I felt the offer on my trade was wayy too low, and they wouldn't give me a couple of incentives that I thought I qualified for. In hindsight I made the right decision, but the BF and I walked out of there that day with a really sour taste in our mouths. The salesman was less than friendly, and he honestly didn't seem that interested or motivated to sell me the car...any car, really! I vowed to never work with him again and was tempted to never go back there again at all. ** 2 STAR experience, and I'm being nice. 2) Last week I made an appointment to have the battery changed in my car because the current one we had bought from AutoZone wasn't a registered BMW battery. One would think it shouldn't matter what brand battery it is so long as it's the correct one for the car make and model...however, it matters in BMWs because the car will reject it if it isn't registered. My last resort was to have the BMW service center do the work, and I had run out of options. I sent the BF down to the service center to drop the car off, and he waited over 20 minutes for the service advisor to come and speak with him. He finally left because his ride was there to pick him up, but he left a detailed note and phone number for the advisor to call him to discuss the work. The car was scheduled to be done before 12:30 pm, but when the BF arrived to pick it up it still wasn't ready (nor had it been washed). He was already peeved because the advisor never called him, and to top it off he waited another 20 minutes to talk to the advisor while they washed the car. Car pulled up ready to go but still no service advisor. Don't worry, he still had to shell out $515 for that battery change....all without ever speaking to anyone about what's going on with the car. This pissed me off, too, because I had requested that service advisor by name. Will never make that mistake again. ** 1.5 STAR experience 3) In light of my recent car concerns (insert any BMW outside of warranty here), I decided last week that I'm ready to trade my car in and lease a new one. Nothing in me wanted to go back to BMW Seattle...ever. Unfortunately they have a car that I was very interested in, so I got lured in anyways. The BF and I arrived one evening last week and were greeted first by a salesman named Michael, and he showed us the X1 I had my eye on. He was very nice and seemed like a decent human being. We chatted with him awhile but then he turned us over to another salesman, John Leal, because he had some paperwork to finish up. John accompanied us for my testdrive, and he immediately struck me as a very fair and gentle-spirited man. I remained skeptical, but I started to warm up to him a little bit. He emailed me the next day thanking me for stopping by. I ran through some other car options I was considering, but I decided I like the X1 the best, which is why I showed up first thing Sunday morning to lease a new car. While the process took a little longer than I had hoped or expected, John and I finally came to some numbers that worked for both parties. He was very patient with me and not pushy at all. I know I can be a handful sometimes, and even though I know I was wearing on his nerves, he never let it show. There were a couple of times during negotiations that I was sure he and the manager were going to "walk" me, but it never happened. I think it was mainly because John and I had built a little repoire and he didn't want to see the deal slip away when it didn't really have to. When it was all said and done, I walked out of there with a big smile on my face and the knowledge that I had just special-ordered the perfect car for me. I would recommend working with John Leal to anyone, and he now has another customer for life! ** 5++ STAR experience read more

I live in Redmond, but I don't like BMW Bellevue's Service, their service is bad. If I have to go to BMW Bellevue, it's only for the parts to do the work myself. I have been to BMW Seattle several times for my BMW X5 Diesel, service is good, so I keep going there. Today Nathan made it great, and I really love BMW Seattle have this great guy there service customers. I recently switched the car with my wife who is in CA, she has another Diesel X5, which is out of warranty while mine still in. Yes, we have two. The DEF NOx warning lighted and it's abnormal only after 7000 miles of oil change and DEF refill. The glowing plug engine light is also on, so I told him when checking the DEF tank/NOx sensor, he can ignore the glowing plug issue. He well understood and indeed he had very good knowledge on the Diesel car, and told me several possibilities that he recommended to check. He listed the bulletin which could be related to this issue. He also asked if I need a loan car or shuttle and showed me the map of the shuttle service area. He estimated the time which might take (2 hours) and checked with me if I would like to wait. Well communicated. Car was sent in around 1:00 PM and I got my car back 3:00 PM. The technical knowledge and the good communication really make the service great, as Nathan can give direct, prompt and correct answers which nobody in BMW Bellevue can do. read more

I've never purchased a vehicle from BMW of Seattle but I have my 2011 335i worked on here religiously. I'm a dealer guy when it comes to servicing my newer vehicles. I also believe in preventative maintenance not "if it ain't broke don't fix it" kind of attitudes. My girlfriend doesn't even mind taking my car here because they have free lattes . read more

Omg....I can't believe this place....you come to expect more out of dealerships with names like BMW, Mercedes, Lexus....but this BMW dealer has let me down twice on service. Even after arranging for pick up 6 hours ahead of time and again 30 mins prior to pick, they still didn't have my car ready. Still had to wait 30-40 mins and eventually told them to just bring my car down. They said they were sorry and gave me a Bear Car Wash certificate. read more

As a family we purchase and rotate a new car every 1 to 2 years from dealerships all over Seattle. This by far was the best experience. Cameron was very laid back no non sense young man that I will gladly work with again. He knows his product also. Now let's talk about the dreaded financing dept..everyone that has bought from other dealerships will know they pressure you and sneak things in..Not at BMW of Seattle. The contract was clean and clear and no hidden things in it. Thank you all we will be back for our next car soon read more

Took my car there when it was juuuust outside of warranty because it was pulling to one side. Wanted them to take a look at the alignment. They "fixed" it and charged me a few hundred dollars, but on the way home, the car continued pulling to one side. I brought it back and the technician said there was nothing they could do about it because the numbers were all in spec. He gave me a printout showing all the alignment measurements and said that showed it was in spec. I took the car to a 3rd party alignment shop (Tru-Line, which was excellent) and told them the story. The owner said "do you have that printout?" I handed it to him and he immediately said the numbers were not in spec. When I asked him how he could tell just by looking, he said, "see how half of them are printed in red? that's they way their system indicates they're out of spec." So either the tech who was evaluating my alignment at BMW Seattle was thoroughly incompetent or thoroughly dishonest. read more

I love this dealership, I've been coming in for years to get my BMW's serviced there However, Their service front desk receptionist lacks customer etiquette. She's in her 40's, dark haired woman and gets aggravated with just a simple status check up. I asked her the status of my car and she started complaining I shouldn't be asking her that. But the story gets better, I went back to my seat and she started complaining to her fellow co-workers about my question. A few minutes later, I decided to go make coffee in their waiting room, and this lady starts yelling across the entire room that the coffee machine isn't turned on. Yet, she does not even attempt to go turn it on OR help me. She's just rude. BMW get a new service front desk receptionist and you'd have 5 stars. Or at least afford her a couple of customer etiquette classes. For the expensive brand that BMW advertises, this lady makes them looks cheap! read more

I received excellent customer service recently while purchasing a 328i. The staff made me feel at home and were well informed about a great selection of vehicles. For an entry level luxury vehicle I am satisfied beyond all expectations with the 3 series. Handling and acceleration are amazing with 240 horse power. Their M series cars truly give meaning to you pay for what you get. The race car performance and luxury are impressive . Highly recommend read more

Service sucks! Bellevue one is much better. If I have time, I would just go to Bellevue BMW instead.

This is a review for their service dept. To start, I had a bad initial impression. I've heard how they don't treat you well unless you buy a car from them AND they didn't return my call when I left a message months ago. That drove me to BMW NW. However, I got tired of driving down to Tacoma so I gave BMW Seattle a try for my strange "SOS Error" repair. I was blown away. Derek, my service manager, was helpful and a fantastic communicator. They offered a loaner w/out me asking and returned a car that was perfectly repaired (and washed). Overall, I am very pleased with my experience. read more

I would tell anyone to come visit BMW Seattle! I live in Bellevue, and Bellevue BMW is such crap that I will gladly drive anywhere to avoid it. I bought my car in Seattle, from Adam Newbold and that was a great experience. I get all my service done in Seattle, with Adam Long, and that is always great. The staff is friendly, knowledgable, and helpful. My only complaint is that the shuttle won't drive me home to Bellevue, because they don't cross the bridge. But after experiencing BMW Bellevue, I will take the bus. The people at Seattle BMW are competent, and that is refreshing. Buy your car in Seattle, get your car serviced in Seattle, I think that you will be happy. I have been a customer here for over 2 years, and I will keep coming back. read more

Utter nightmare. Bought a used BMW. Advertised as having navigation. During test drive, it was noted that Nav system didn't work. Salesman said missing the CD and that the dealer would deliver a disc within 1 week. I week passed, dealer said Nav CD's were "hard to come by." Found a set on eBay from a BMW dealer in California, Bought it and was reimbursed by BMW Seattle. However, loaded the CD and the system could not read it, the entire on-board computer system shut down, so that I could not even listen to the radio. BMW Seattle told me that they could not obtain obtain parts for a repair for a week. They finally repaired the system, but when I picked up the car there was a fresh dent in the rear end, for which the dealer has denied liability. I bought an expensive car from BMW Seattle (cash sale) but have had nothing but problems for a full month. Now I have to collect from my own insurance for BMW Seattle's negligent damage to a car they they sold to me. STAY FAR AWAY!!! read more

I recently bought $2200 worth of parts for my M3 from these guys. When all was said and done there where 6 o-rings that I ended up not needing that came to a total of $21. I attempted to return these parts that where in the original package which had not been opened and was informed by the counterman that I could not return them because they do not take returns for parts that cost less than $10 individually. Ok, I understand that this may be their policy, but you would expect that they might be able to bend a little when you make a purchase of $2200 and wish to return $21 worth of them, but no , they couldn't do that. It's not about the $21, it about taking care of your customer. read more

My experience has been good & bad. Good part is that people that work there are professional. However, i don't know who these mechanics are that works there.....they replaced my water pump 3 times since 2013. Sure it was under warranty, but it is such a wasted time on my part and theirs. The reason I'm writing this review, is that the water pump broke down again yesterday! Now, it is going to be 4th time replacing it in 2 years!! Now I lost all confidence in their mechanics abilities to fix the car. Even though it is under warranty, I'm not taking this to BMW Seattle. I'll bite the bullet, but it makes no sense. THIS IS TRUE STORY. I don't have any vendetta towards BMW of Seattle. Like I said people are friendly and professional. read more

Karl Enemark and Stanley Ng were outstanding in our European delivery purchase. They did an excellent job of coordinating the logistics with the BMW Welt in Munich and everything (believe it, there are a lot of moving parts) ran smoothly like clockwork. Highly recommended and the BMW client advisors will take care of you. Thanks again! read more

Shout out to Charles Schaefer , client advisor extradoanire. His friendly demeanor and knowledge of BMW's was greatly appreciated . This is our second purchase at BMW of Seattle . Thanks Charles read more

After taking my 2007 328xi in for new wipers,$80, the service light comes on when I leave. Scheduled to come in, did, after four hours got my car back with no knowledge of why the light was on....but, they drove it out to delivery area on two flat rear tires...on the rims and handed me the keys. True story, can send you pictures and a letter to manager. Avoid these crooks at any cost. The service department is clearly unscrupulous . read more

Three years ago I took my 323i in for service and to ask about problems I was having with the electrical system and a leak that flooded a back seat foot well. I was told the leak could not be fixed without a prohibitively expensive test procedure. I was also they had fixed the electrical problem, which turned out not to be true. I took the car to Stingray Auto, where they fixed the leak no charge (Jason there said, "Oh yeah, it is a clogged runnel drain. happens all the time.) They also repaired the electrical problem. Still--I needed a major service so made an appointment to take the car back to BMW Seattle in the fall of 2012. When I arrived I was told my customer service agent was busy and to wait (even though I had a specific time booked to drop my car off). 25 minutes later no one had come to me, apologized, brought me a glass of water... I had to get back to my office so I left. I wrote BMW customer service the next day and to their credit I got a call back on voice mail offering me a "re-do" with a 20% discount. I called them back, left a message, thanking the fellow who called me,and said I would take them up on their offer. But he never returned the call. I took my car back to Stingray Auto. I wish I had had better experiences because I am ready to buy a new vehicle, but I now feel i would be a little crazy to make my purchase at BMW Seattle. read more

Great Experience with BMW Seattle!! Michael in Finance and Steve in Sales, HIGHLY recomended!!! Made the entire process smooth, after some not so fun experiences at other dealerships in the area. read more

Great experience today working with Rick Arendt and London Agrawal on the purchase of our X5 today. Supporting staff gave us an equal positive experience that we have not seen from other dealerships. Great job BMW Seattle! read more

I saw a used G37 Coupe for sale and thought I test my luck by dropping in and taking a look. I didnt know what to expect, since I went to BMW Bellevue before, and it felt like I needed to have a lei made from $100 dollar bills to get anybody's attention. BMW Seattle is different and is definitely a dealership that makes you feel welcomed and respected! Anyways, came in at 11AM on a Sunday and was greeted by Elias, a sales person. He was very professional and nice. Surprisingly, he let me take the car on I-90 and around Mercer Island and back to the dealership. It definitely gave me a true feel for the car. Then the dreaded negotiations.....it actually went very well!! Elias was not pushy at all and didnt pressure me into buying the car. To my surprise, I actually negotiated the car to the price I had in mind prior to walking into the dealership. Im not going to lie, I'm a pretty cheap man and it takes a lot from me to come to an agreement on a car! I put a deposit down on the car and told him I'd think about it for one day. The next day, I asked if I could take the car to Infiniti of Kirkland to get one more inspection (BMW Seattle already did an inspection) and the manager had no problem allowing me to take it over to Kirkland. To make it short, car checked out clean, like BMW stated, so I bought the coupe. Elias even came in on his day off to get all the paperwork organized and even offered to drive the new car home for me, since I had driven my current car to the dealer. I declined, since he already did enough for me. Great experience here working with Elias and BMW Seattle. I highly recommend anyone that wants a BMW or any used car to check it out! read more

Knowledgeable, friendly staff, excellent overall experience buying a car from start to finish!! HUGE inventory of cars, beautiful showroom, easy access right off I-5. Wouldn't go anywhere else! read more

Had an excellent sales experience here with Michael Brown, after an unpleasant time trying to negotiate an '09 335i coupe at Bellevue BMW w/ a salesguy who was both pushy & condescending. So I basically cold-called Seattle, not hoping for much more. Michael was the exact opposite: very patient, extremely responsive over email & phone, & the offer they gave me was fair. He also prepared as much of the paperwork ahead of time over phone & email so that the two visits I had to make (once to sign the initial contract before they took order of my car, the 2nd time to pick up my car & sign the final papers) were as brief as possible. The process basically couldn't have gone more smoothly. read more

On my last visit to service, Blake provided outstanding customer service. He wasn't schedule to help me, but upon my arrival at the dealership, the receptionist could't find a porter who wanted to help me and Blake just happened to be nearby and without being asked, took the initiative. He was very helpful in explaining my options and finished the work earlier than expected. It might be great training, but Blake gave me the sense that he genuinely wanted to help - and because of this, provides excellent customer service. Reason I only gave 4 stars, is on a earlier visit, there were a couple "attention to detail" issues that the service department missed and ended up wasting my time. 5 stars for service with Blake, 3 for earlier visit. read more

Great service dept. Tom Howe rocks as a service advisor.

Thank you Charles for helping my family purchase our 2nd used BMW. This one is a far upgrade. We are very happy with our purchase and the service. read more

Dealer was hard to work with and the salesperson never returned texts or phone calls. Was extremely interested in purchasing a used vehicle they had for sale and kept trying to put a deposit down on the vehicle. Kept trying to get a hold of him and secure the vehicle for over a week, but barely ever heard back. Finally decided to call a different salesman and found out the car sold yesterday. Disappointed and upset with this dealers "we don't need your business" attitude. read more

The service prices are outrageous. I recently had an oil leak and went in for service. They told me I had two oil leaks, and outage of rear running lights. I told them to fix them and also check the rear brakes. They charged their "full list price" for each of two oil leaks, although there was a lot of overlap in effort. They replaced the rear brake rotors although the car only had 60,000 miles. The total bill was about $4500. Yikes. I got the car back, and the next day the overheating light came on. My wife took the car back to Seattle BMW and the service man "Mike" told her,"Well he didn't ask for full service". No, I declined the oil change. They looked again at the car and claimed that the water pump had failed. I think a mechanic was just covering his ass for not topping up the oil and water. The new bill was about $2500, and I said no-way. Then they agreed to lower the cost to that of the parts only, a water pump and an O2 sensor which came to about $1500. I got online and the OEM water pump is available for $260, and the sensor for about $100. Total of less than $400. Online RepairPal says that the total cost of a pump replacement should range between $586 and $1,166. And the parts should cost between $374 and $898. Seattle BMW is charging 2 to 3 times that. We are buying a new car this week, and while my wife really liked driving the loaner X3 we had, I will not give Seattle BMW any more business. We will buy a Mercedes or Tesla. read more

I recently was in BMW Seattle looking at some of their pre-owned inventory. I was so impressed that I got real, honest and helpful advice all along the way. As someone who knows very little about cars, I was worried that I could be taken advantage of and wind up with a lemon. I was so greatful that the salesman I was working with was direct and actually pushed me towards a brand I wasn't even considering. I love, love, love my new car. While I don't have a BMW budget now, I am an even bigger fan of the brand from this experience, and will be coming back when it is more of a reality! read more

Very clean and new dealership. Went in to look at a used 2013 AWD Volkswagen vehicle that had a clean Carfax and looked very nice with the exception of one mismatched tire. Salesman told me that rear tires were new. I Showed him the DOT date stamps tell another story and tread wear difference, they replaced 1 tire. This is not a good option for an AWD car. He claimed limited knowledge and that lead me not to trust the situation. Beware of used vehicles, even at premium dealers. read more

I had a great experience purchasing a used car here. Happened to see a 2014 320i xDrive with only about 5k miles on their website. Contacted them and scheduled a test drive. I really liked the car and it was everything I was looking for. Negotiated on price and ended up making the purchase. Marta was lovely to work with, I highly recommend her. I've had the car a couple of weeks now and I'm really enjoying it! read more

I have bought 2 BMWs from Seattle BMW. Always a great experience. Randall Nakamura, my client adviser for my M4 was awesome. Always kept me up to date during the selection and delivery process. Best place to buy and service in the NW.. read more

I've worked with a few BMW dealers along the west coast, and have had good experiences at all of them; however, BMW Seattle is definitely one of the best because of the courteous and knowledgable staff, the showroom floors, and their inventory. Randall Nakamura is super amiable and very easy to work with because he's a lot of fun to chat with and quite personable. Rachel O'Sullivan is a fantastic finance manager who is easy to communicate with and is also very friendly. Denise Schutter is an advisor that's always great to work with and truly goes out of her way to provide excellent service. Shane is a very hospitable and fun person to talk to when dropping off the car, and I try to swing by the shop every chance I get to buy more fun stuff and especially to chat with Corey and Michael, who are very friendly, down-to-earth, and BMW aficionados as well. Overall, it's simply fun to hang out at BMW Seattle. read more

BMW Seattle is definitely the best BMW dealer in greater Seattle area. If you are looking for a BMW, go there and ask for Cameron. He is the best car salesperson I've ever worked with. He is very knowledgeable about the cars he's selling, unlike salespersons at other dealerships. You can't go wrong with working with Cameron and BMW Seattle. read more