We leased a BMW 228i convertible from Michael Brown. Most of our communication was over email after the initial Test Drive. Our experience was great. Michael was not pushy at all, and provided every detail I was looking for. He explained to us the BMW philosophy for making cars, the key differences from the Audi we were considering etc. Once we decided on the BMW, we gave Michael a list of options we wanted and preferences. He found a car on a boat that was headed for California, and pulled it for us. We had the car 3 weeks later. I'll also mention that we traded in a car, and the process was easy and fair. The BMW Dealership is amazing, and ease of getting service was high on our list. We took delivery yesterday and could not be happier. read more

Charles Schafer in Sales was terrific to work with. He was very patient and responsive with zero pressure or typical car salesman interference. He spent three days with us showing us all kinds of different vehicles from SUVs to sedans to performance vehicles (out of our daughter's price range) in an attempt to help us narrow down what she wanted. In the end, we did buy a car from them and the entire experience was atypical for car purchasing, convenient, efficient and fun. Thank you Charles! read more

Was in the market for a new car and decided I wanted a convertible. A mutual friend referred me to Seattle BMW and Mark Harrington. I set up an apt for a test drive and the rest is history! Mark was awesome to work with. He understood what I was looking for, helped educate me about BMW, and did it all with no pressure. He answered all my questions and seeing that I was still crunching numbers suggested I think things over and call him when/if I made a decision. I called that same evening! Mark coordinated finding the perfect car in the perfect color and I am now zipping all over Seattle in my M235i. Andy in finance made things quick and easy. Met with Cameron a few weeks after taking delivery and he helped me learn even more about using my car. Everyone in sales has been great! Never thought I would recommend a dealership, but think you are in good hands with Mark and Seattle BMW! read more

There are two departments to a dealership, and today I am reviewing the sales department. Cameron Powell was awesome. I had to come by almost at closing due to work constraints, and I know that isn't ideal. In spite if this, I had a very positive experience buying a car here. Also I can't leave out just how beautiful the whole facility was. Thinking of buying here? Treat yourself! These people will take good care of you. read more

I took my BMW 535d down to BMW Seattle for warranty repair. Denise was nice dictated my issue into her computer, then sent me on my way. I received a text message about 10 minutes later indicating they would update through SMS. Cool! I received a call from Denise @ 3:43pm notifying me that they couldn't find any issues with my front right speaker. I explained to her I have several people almost everyone that rides with me notice how distorted the sound is from multiple sources XM, radio, usb, Bluetooth, and CD. She explained she would go back and discuss. I then received another call from Denise @ 4:38pm explaining that they still can't see any damage. I asked Denise how they are coming to this conclusion. She indicated they turned the radio on and listened to determine if the speaker is damaged. They turned the volume up loud and could not detect any damage. I asked her is that all that was done? You didn't take the panel off and look at the speaker? She said no they don't do that, they just listen. I asked: you do not have any audio testing equipment? She said no. I was perplexed. She said she would have the shop forman call me back. I said perfect. About 30 minutes later, the shop Forman called me (Sorry I don't recall his name). He started off immediately that they turned the volume up and several people just listened to the audio in my car and compared it to an identical model going back and forth with same music and could not hear any damage. I asked him you didn't take the panel off and visually look at the speaker? He said heck no we don't do that. We don't have professional audio gear here, we just listen and if we can hear the damage, we warranty it, if not, we do nothing. He continued on and on with a bunch of nonsense. He also was demeaning. I maintained my composure. I can't continue to just drive around listening to horrible music. I asked him if I go pay for new speakers to be put in and bring the damaged ones down, will they replace them. He laughed at me like I'm crazy and said heck no. As I'm trying to come up with a reasonable solution, he is going on. I asked for the GM. He told me he is gone, come get my car. I was some what more stern and said listen sir, I have been respectful and took your whatever attitude. I want a call from the GM. He then seemed more respectful and said he would have him call me tomorrow. Events leading up to this: I happen to take my car to a professional audio store prior to coming to BMW Seattle to discuss the issue. The certified audio engineer immediately heard the issue at low volume and high volume. He also used some device to validate what his ears were confirming. The device reported the issue as well. (Pretty Cool). This guy explained to me that my speakers are covered under my BMW bumper to bumper warranty. While he could sell me new speakers and install them, he couldn't just do that in good conscience without telling me that. He recommend I leverage my warranty since I'm well below the mileage. I contacted my sales contact who transferred from BMW Bellevue to BMW Seattle. He told me yes it's covered, bring it on down, and the team will take care of it. I came down and we went over to service. They wouldn't look at it without scheduling an appointment. Ok no big deal. I called from across the street the appointment number, scheduled an appointment for the following week since they were booked the rest of the week, then headed home. So after all this, I will wait for the GM to call, if things go the wrong way, I'll simply provide BMW Seattle a preservation order, and determine if we are going to arbitration or I am filing a complaint in court. It's sad that customer service and investment in client/business relationship ends after the money has been received and goods delivered. No one cares about long term relationship. I guess my next purchase will be at a non litha BMW dealer or any lithia dealer even if that means I travel out of state and enjoy a road trip back with my new rig. There is a BMW in Bellevue and one in Pasco. I know automation owns Bellevue. I'll see who owns Pasco and purchase my X7 as soon as it's available from them. This is just sad. Let's see how this plays out tomorrow. If we go to court over arbitration, I'll post everything l, evidence, transcripts, witness testimony, etc on. WordPress for all to review. Wish me luck and for lithia to fall in love with the customer again... Please excuse typos, just typed on a phone... read more

Staci was so helpful! Treated me with respect through the whole process. There is no doubt I will plan to buy my next car with BMW Seattle and especially with Staci. read more

Just bought my 3rd BMW although I wasn't planning on getting another i started looking for a bigger car for my family and found the website very useful ..and I've had my second BMW serviced at Seattle Bmw for the past 2 years ever since the other dealership across the 520 seemed to always lose my appointment times .. anyway I contacted Karl about a car and met him the next day ..he was wonderful and helpful .. we had a slight computer glitch with the car I wanted and between Andrew and Karl coming in on their days off to making sure I had I loaner car I was reminded that customer service still does exist .. I also must include the finance lady she was just as helpful .. I highly recommend Seattle Bmw they have proved that customer service is still around and for that I greatly appreciate it.. read more

This is a late post but I'm writing a recommendation for BMW of Seattle. After receiving less than stellar customer service from trying to purchase an Acura. I appreciate the top notch customer service I received from your staff when we bought our I3. Specifically Randall Nakamura, we were lucky to have him as our sales rep. read more

This review is probably way overdue. I have bought several BMWs from this firm, over the years, both in thier old Capitol Hill location, and thier shiney new SODO reincarnation. I currently own three BMWs, in the house, and BMW Seattle has exceeded my expectations in sales as well as service. I mean, good grief!!!! They have free loan cars, state of the art touch screen coffee makers, free parking in thier service lot, when the service dept is closed, and free car washes. They are loaded with caring people , both in service as well as sales, some of whom have been there for decades!!! In my humble opinion, nobody should ever go to any other BMW dealership. read more

I spent the past 2 weeks deciding between an BMW and Audit. I visited the dealership 3 times to test drive a number of models / cars. While I ultimately bought an Audi Q5, I had a great experience with BMW Seattle. Blake Pool was an extremely knowledgeable and patient salesperson. He thoroughly answered all my questions and didn't hesitate to take another ride with me. I will highly recommend him to my friends. read more

I had a great experience with Randall at BMW Seattle. He has a laid back style which all car buys can appreciate. Randall has also done a great job communicating and following up with me post purchase. Thanks Randall! read more

Yet another exceptional service experience with BMW of Seattle. 60 kmiles service performed in 3.5 hours, even including minor corrections I requested to be addressed. For some of the work that was done they have actually shown me 'before and after' measurements, so that I can be assured the car is now per factory specs. The courtesy car I got had M sport package to make things even sweeter, enabling some fun rides through the suburbs. Staff, including very knowledgeable and courteous service advisor Karl P. was friendly, polite and helpful. The funniest thing happened at the end, when I was picking up the car, another customer checked in but with his MB E350 and all he said to me was...don't be surprised these guys know what they are doing, that's why I'm here... Kudos guys, and keep up the good work please... Customer for the last 2 years... read more

Shad is an awesome sales associate. He is honest, patient, and friendly! They have a great place for kids to play; the dealership is pretty amazing on customer service read more

From what I can tell, the biz is booming in Seattle. This placed is packed. I will say that is very spacious (despite being in the middle of a remodel) everyone I have come in contact with is friendly. I like that they offer so many varieties of coffee in the lounge area. I was impressed with my service advisor, Seita. He was very nice, understanding and accommodating. I have been here previously and did not have a great experience (had to struggle to get a courtesy struggle, unfriendly and didn't get the service done right) He made this situation very easy. I didn't have to argue to get the service (which was a correction) done without charge. I hope that when I have to come back I will get him as my service provider..and I will be asking. read more

Our client advisor, Charles, made the buying experience a pleasure. During our first meeting I felt like he was interested in helping me find the right car, rather than just what was available. During that first meeting we put a deposit down on an M2, and even though the wait list was nearly 12 months at that time, Charles helped us make sure that was the right vehicle. Throughout the wait time, Charles regularly kept us appraised of where we were in the line, and our approximated wait time before our order would be placed. His regular updates were much appreciated so that we didn't feel lost and forgotten in the process. Once our order was placed, Charles updated us more frequently to let us know the status of the build, and the ship that our car was coming across the Atlantic on. This was a fantastic car buying experience, and I would recommend Charles, and already have, to all of our family and friends. read more

In contrast with yesterday's horrific experience with BMW Bellevue, BMW Seattle was a pleasure to work with. I worked on the car and the details entirely online and negotiated the price and trade in value via SMS as Randall mentioned that I didn't have to hold on phone and waste time. Based on Yelp reviews, I had asked for Randall. He was busy with another customer but welcomed us and handed us over to Shad to make sure we had a dedicated person. Shad was awesome. Randall checked in periodically. The managers checked in periodically. There were no surprises. There was no upselling on packages and additions. I got the best trade-in of all the dealers I visited and got a fully loaded vehicle for the same price as a much less featured one with several discounts and rebates, than what was offered by BMW Bellevue. The car was ready test drive and play with although we had test drove a separate car of the same make and model earlier while they did the paper work on the trade-in. It was a busy day with 4 cars on the board and the finance managers were swamped. Randall comes in and gets cookies for my toddler. Andy comes in with the remote and changes the football game on the Sunday evening in one of the waiting areas to Disney. The store staff were attentive and as it was taking time, Andy volunteers to jump in and do the paperwork instead of waiting for a finance manager and helps us get along so that our toddler didn't have to wait. While we were doing paperwork, staff came over periodically reporting that all is well at TV station and kid was doing just fine. This was the fastest I have negotiated and brought a car e2e and the quickest to get to a deal that I was happy with. Overall it was a fun shopping experience and one where we made human connections and time flew by. The staff engaged in car and general conversation and gave me updates every 15 minutes or so on where we are and in the process. Shad helped unload the old car and much to my surprise reloaded it to my new car while we were doing paper work to ensure that we could get on our way faster. All in all a 5 star experience. So much so that I plan to bring my car here for services too although its 16 miles away versus BMW of Bellevue at 3 as they even mentioned that they can do loaners and make it a lot more flexible which I used to get from my Acura service station in the past and never from BMW Bellevue. Nicely done Shad, Randall, and Andy. Hope Karl is able to join the crew back again soon. Keep up the awesome work!!! Your dealership and staff reflect the brand really well. Thank you!!! read more

This was my first vehicle to purchase myself, and the entire process was rather flawless! Stanley Ng was kind, courteous, and professional while also showing me how to properly tune the audio system. Even opened my ears to Greta Van Fleet! He checked in from time to time without being pushy or overbearing. HIGHLY recommend working with him. Blake in finance was also incredible. Went through the expanded warranty options never was pushy. Went with the extended service contract as I drive over 20,000 miles a year. Looking forward to spending money in the parts department as well! Overall, a fantastic experience for a vehicle I'm going to own for many many many years. Thanks! read more

Needed to get service records for my car and pick up some touch up paint, and they were very helpful. The Assistant Service Manager--Tony Watkins--took time from his day to get me every record of my vehicle. I was surprised that the request only took a couple days! read more

I just bought my brand new BMW from BMW Seattle. I had an awesome experience with my Sales team of Karl and Matt. Karl was very good during the test drive explaining all the features of the 328i that I was planning on getting. I was very specific with what I wanted and seeing that my specs were not available in any of their showroom pieces they helped me get one ordered from Germany. The process took about 2 months, but I am glad I waited. Karl took time out to keep me posted on the status of my car during the 2 months that I was waiting and the moment it was ready, I had the car with me. Overall, my experience was great and I would recommend BMW Seattle any day. read more

Bought my 328 with european delivery via BMW Seattle. Really good experience. They gave me really good deal which none of other BMW dealerships could even compete with. Karl Enmark (salesman) did really good job also. He was responding to emails even after working hours, prepared my car for pick up after it was delivered so it looked like Im picking it up right from the factory - super clean, full tank, etc. Financing process went super smooth as well. Highly recommend this dealership! read more

About a month ago I Bought used 2014 M6 with low mileage and warranty. Had to bring back for some buzzing noise in few place, they say it is very common for this loaded car. I thought the Servise was good. One tip- don't go to Servise on Monday. Very busy place. End up waiting for a shuttle for 1 hour . read more

I don't know where to start about the best car buying experience I have ever had. My sales professional Karl Enemark offered me a test drive in a Yazmine Blue M4 and I was sold after the drive of my life!!! If you want a great deal this is the place to shop. I wish I could give this place 10 stars !!! Cheers .....!!! read more

See all

Run. I always by bmw and was hoping to have the same great experience. all I got were lies from car salesman his sales manager Nick and the finance manager staci r. Repeatedly lied about upselling an oil package I couldn't use switched numbers around on my purchase order and then only pained HALF my bumper at the service center which they charged me to do. Not the agreement. Now the car has issues and they are refusing to do a safety inspection. AND can't get calls back. Go to a different bmw dealer don't get jerked around by these guys. Liars in sales and poor service at the service center half done rushed didn't even wash it before painting. read more

Unethical - Took BMW i3 in for annual recommended service and asked them to check a noise while the car is in there. They texted me that something was bent and it wasn't covered under warranty and the cost was $2500 to repair. Then they asked for a yes or no in the text. No service manager calls, no nothing. When on the phone it was a dispute between the owner of the car and the dealership on what was covered under warranty. This dealership wanted $2500 for a strut repair which is 25% of the car value. No wonder people hate dealerships. They lost a BMW owner forever once I get rid of this car. Never buying German or going to this crappy dealership ever again. Even more to prove how much they want to steal from customers, that same repair at a local mechanic shop is $500. read more

Started out good, but quickly went downhill. Website and employees promise price match then backtrack and treat you like a liar when you actually find something cheaper. Either the employees are active in misleading actions or they aren't trained well enough to know what they're talking about when you try to clarify their own policy, either way I'm going somewhere else from now on. I suggest you steer clear of this bait and switch service center. read more

Went to look at a vehicle the other day and the service was very good. They were busy but they were able to help how they could as fast as they could. The staff wasn't pushy and very considerate. Kalvin was a huge help as he assisted through the test drive and was able to answer any questions I had. Unfortunately didn't end up making a purchase but will definitely look to do so hopefully in the near future. read more

Complete inept team of clowns. My wife called in for a post purchase inspection on my BMW M4 and the mindless loser that made the appointment scheduled her for the same day she called in lol (it was supposed to be for today). If they can't get that right, I have zero faith that they can properly turn a wrench on their own vehicles they sell. Sorry bunch of fellas here, stay away! read more

I took my 2018 X1in for its routine Maintenance on March 15th. Service was fantastic as usual. Mike Mills is my service advisor and he did an Awesome job. I recommend Mike for handling your car when you take it in for service. From the Sales Department to The Parts and Service Team There is only one place to take your car for Service or purchase your next BMW, and that is BMW of Seattle. Thank you again for taking care of my car. read more

Very good buying experience at BMW Seattle. Our salesman, Karl Enemark was a no pressure, helpful guy which I really appreciated and he is very knowledgeable and passionate about the cars he represents. We had very specific criteria in what we were looking for. A special color white 5 series 2016 with v6 and mocha leather rather than black. We also had a price point we needed to meet. I talked to three other dealers and they basically gave up on me because it was too much hassle to find my car and at that price. But not Karl. He put his thinking cap on and went to work on a solution! He found the car (which no other dealer could find) and hit our price point. Karl and his team was also very accommodating by staying late to meet us and get the paperwork done at the end of a long day because we had a narrow window of time to make the deal before I left town for a week. The car itself is wonderful and my wife couldn't be happier with it. I would rank this dealership and Karl in particular as first class in customer service and value to the customer. Good group here! Thanks again, Chris read more

LOW BALLED me BIG time when I tried to sell them my car. The sales person told me they use KBB for trade in value and dealerships are hurting for used car inventory. I already knew what KBB Trade In value was for my car, $85k. I offered to sell it for $80k, so under KBB. Salesperson came back and told me they would only offer me $77,700. What happened to KBB value?? Told me that's what his Sales Manager was willing to do. Sales manager never even looked at my car, so I asked to speak to him. Showed him my car and he said it was in "like new" condition and there wasn't much he had to do to get it ready to sell. I told him give me $80k then, only $2300 more than what he originally offered and $5k less than what KBB said it was worth. He declined. Fast forward, another dealership offered me $82,500 and said they wish I would of offered it to them for $80k Sales manager at other dealership is trying to get me a bit more because they need used cars. Btw, I actually got the car from BMW Seattle, who low balled me. read more

I had an exceptional experience buying my first BMW with Michael Brown @ BMW Seattle. I initially visited the dealership to test drive the X3 and X5. I was leaning towards the X3 and had told Michael that but he didn't try to sell me on the X5. He let me drive both cars, giving me the positives/negatives of each. Never pushing the X5. Anyone who has driven both cars knows that its not even a choice. X5 all the way! :) I was particular about wanting an Alpine White M Sport Edition. They didn't have one on the lot and he didn't try to push the black one they did have. He looked into the system and found that there was one sitting at VPC in Oxnard due to Seattle in a couple of weeks. We locked down on pricing for both the X5 and trade-in, both very fair. He kept me promptly updated on the vehicles arrival to the dealership and even got it prepped quickly so that I could take it out of town with me before I left for the weekend! Delivery and finance of the vehicle was perfect. I was completely impressed with the entire process! Throughout the process, I was able to make appts to see Michael and handle certain parts of the transaction through email to minimize time wasted by both parties. I REALLY appreciated this! Definitely will buy my future BMWs through Michael + BMW Seattle. read more

I had the most pleasant experience at BMW Seattle! Car shopping during Covid was proving to be a challenge, but my final stop here - after visiting seven other dealerships - was well worth the wait. I was setup with an appointment with Mark who was an absolute delight to work with, and made the entire experience seamless and quite honestly, fun! It was abundantly. clear he had a depth of knowledge in their product and he was the only professional I worked with that took the time to educate me on the cars I was interested in. They were able to take a very few frustrating days of car shopping and turn it around, and I left with the perfect car for me! read more

As always, amazing service done by BMW Seattle Service Department. One thing that keeps me loyal to BMW is the free maintenance they offer within the first 4 years for MY2015 below cars. Although BMW reduce it's free maintenance to only 3 years/36k miles for MY2016 above cars, I will keep on considering buying newer BMW with free maintenance package on it. My favorite service advisor, Denise Schutter, really cares about her clients car and she knows exactly what the car needs in every service appointment. Couldn't ask for more! Great job. read more

We visited BMW Seattle last Saturday to see a certified pre-owned vehicle we had our eyes on... and we drove away with it! Our experience overall was super pleasant, Charles Schaefer took great care of us. We had visited other dealerships in the previous weeks and the sales pitches all sounded fake and pushy. At BMW Seattle, everything was smooth and natural. They didn't try to oversell anything, it was just what it was. Post-sales services and attention has been great, too. It really felt like a premium experience and I LOVE LOVE LOVE my X3. With 3 more years of warranty and brand new tires, I couldn't have asked for a better deal. SO happy with my purchase. read more

What a great dealership! I have been trying to buy a simple part for my 325ci and BMW of Santa Monica (where the car was purchased) was so rude and useless. (Read their yelp page---it's shocking) I was in Seattle on vacation and stopped in to see if they had the part. When I spoke to the parts department, they not only found the part for me, they gave it to me for free! Now that's customer service! If I still lived in Seattle, I'd be a customer for life. Thank you x 10! read more

Randall Nakamura was great. First time car shopping. Great, low-pressure experience. Allowed me to take time to do my research before I committed to a car. read more

Just wanted to thank Nathan for trying to extend me every possible courtesy while my car was being worked on. No service is perfect, and car troubles are a pain, but Nathan was understanding, explained things clearly, and took the time to make things right. Thanks again. read more

Nice dealership everyone in the service department where very helpful. Joshua Logan is a great service advisor btw. Thanks BMW Seattle. read more

My mechanic informed me of a nationwide recall for my BMW and told me to take to dealership to have the recall work done . What a mistake. They had car for over ten days and made it worse , now the engine light is on all the time and I can't get a call back... I used to work for commission too but still treated every deal and everyone the same ... I should of bought a Kia read more

They do not want to sell you a car via long distance. If BMW Seattle does not want to sell cars via internet, they should not advertise that they do. I was in the midst of purchasing 5UKR2C34H0X07502, agreed on the published price (it had been reduced $3,300.00) and had my finance application already submitted when supposedly it was sold off the floor to someone who had looked at it that afternoon. They had looked and passed, then it was given to them because per Joshua, customers on the floor take precedence. Joshua told me at that time my credit had not been pulled, but it had. This was February 28. Since credit had been pulled I went to my sales man that night to allow Joshua to redeem the debacle that occurred the previous night. This was at 7:32pm on February 28. I wanted to purchase unit X81540LR (ask price was $42,995.00) for a similar amount off that the 5UKR2C34H0X07502 had been percentage wise at $4,000.00 off and then application of the 750.00 2017 X5 credit and 500.00 BMW financial credit. My salesman said he would speak with Joshua the next day. At 12:36 my salesman says they are working on local DMV to figure out registration. Then I get called at 2:19 pm by my salesman saying someone came in to the dealership and purchased the second car off the floor that was supposedly mine. Once again someone walks in after Joshua is trying to figure out registration and the car is sold. Even though Joshua is supposedly working on registration issues no one puts a sold sign or removes it from the floor. Once again a person that walked in gets the car. I told my salesman I did not believe in coincidences and told him goodbye. read more