I bought my BMW there in 2004 and received very good service. The service department itself is also quite remarkable. They pride themselves on good customer service and do an exceptional job. The customer letters on the walls are a direct reflection of that. On a recent trip there, I came in because my tire gauge light came on. It was the end of the day on a weekday, and I was preparing for a long roadtrip so needed to make sure my car was in shape. They meticulously checked out all four tires at no charge, filled up my tires, and assured me that everything seemed normal. I took the 800 mile trip with no issues. read more

I've mainly used BMW Seattle to get my car serviced. However, because of the great service I've received I plan to buy my next car there. Each time I've called to get an appointment, I've been able to get in within a week's time. One thing that's nice is that I'm able to see the same Service agent each time. This is nice since since he already has an understanding of the history of my car. When their working on my car, I either hang out in the customer waiting area where they have free Wi-fi access, a tv, and even cubicles you can work in or I have the free customer shuttle drop me off somewhere in the area. Now that being said, since my car is still under warranty, I haven't had to see things from the perspective of how reasonable they are in regards to pricing and labor rates. Then again, I believe all dealerships tend to be on the high end. One thing I do have to give BMW Seattle kudos for is that they've always offered to top off my oil for free when I stop in. I realize this isn't a big deal to some but when I asked the guys at the other BMW across the lake, they said I had to buy the oil first. At $12 a quart and the fact that I need to add about a quart of month (characteristic of the type of engine I have), you can see how this could add up. Needless to say, the guys at BMW Seattle never have a problem doing this and they do it with a smile. Kudos to Alex, Luis, Tony, and the rest of the BMW Seattle service team. Thanks for all your help! read more

Service call: I brought my baby in and the service rep (Denise Shutter?) Was very nice and professional. Told me how long it would take and told me of a place to hang out that was close. She was shot on regarding how long it would take. Getting your car worked on can suck, but Denise made it cool. Thanks Denise! !!!!! read more

Looked online at Carfax, car was what I wanted, called, set an appointment, went next day Saturday, Shad was super helpful just a great couple of hours now I'm driving my new car. Fantastic. Wish you guys the best Stephen read more

I have been here twice so far and they have good bunch of employees. Last time it was for a service and today for a flat tire. I had to wait for 30 mins for the car to be examined but that's ok as I went in unannounced. They have a nice waiting area with snacks, friendly staff what more does one need from a service. I haven't had issues the last time and as I type this they still have my car there fixing some issues. Thanks for accommodating and helping with the service. Special shout out to Denise. She was very patient in explaining the details and answering my questions as I am not a car person and it can be tricky for me to understand all the details easily :) read more

This is about the service department. How is it that you don't answer your phones and leave it to go to voicemail for calls back? SERVICE department? I'm in meetings most of the day. I call because I need to talk to someone. I've had 3 BMWs from Seattle BMW. Sales team goes the extra mile. Service leaves a lot to be desired. read more

A friendly staff allows for a fantastic experience here. Weather buying new are used the take the time to make sure you have all the information you need to feel good when you leave the lot! Thanks Steve B for making sure I got well taken care of! Love my new car!!! read more

I've only come here for the service as I bought my BMW elsewhere, but rating their service is a solid "4." First of all, I love their waiting room complete with complimentary soda/coffee/espresso/pastries and ample seating. There are even workstations for those that need to bring their laptop to attend a conference call. I've always worked with the same service advisor which is nice as that particular person is familiar with my car and past history at the dealership. Also, when you get your car back, it is washed/vacuumed! Thanks BMW Seattle! read more

My whole family has purchased cars from Mark Harrington for over a decade. Throughout that time we have bought four 3-series, an X1, X3, and X5. Each time Mark has been extremely accessible, helpful, and honest. After so many pleasant experiences, I have no question where I will get my next car. When Mark transitioned to BMW Seattle, we followed him, and we couldn't be happier. The service at this dealership is top notch. There is no other dealership in the city that I would recommend. Today, I picked up my new X1. From decision to delivery, I inundated Mark with questions about my vehicle options. Mark's responses were always knowledgeable and clear. From my decision to step away from the sportier 335 to my internal debate about whether or not to shell out the extra money for Xenon headlights, he was always happy to help me and share his insight. I look forward to many more great experiences with Mark and BMW Seattle. read more

I purchased a new BMW from this dealership and the service was excellent. In particular, Benson Yim was an excellent sales representative to work with. Great attention to detail and excellent customer service!! Highly recommend!! read more

While larger projects and even diagnosis seem very expensive, oil changes are very reasonable and the quality of work and professionalism is the best I've experienced. Got me in quick, gave me good recommendations and alternatives with frequent text updates, and went well beyond what I expected to resolve my issue. Just need to get a side gig to pay the bill. BMWs... read more

I decided it was time to trade in my 2006 325i. After doing extensive research, I decided to purchase a X3 and reached out to BMW Bellevue with some specific questions. After a first conversation that didn't really answer my questions and a follow up email, the salesman fell off the map and went silent. When I called to try to talk to someone else, I was told I had to talk to the first salesman. Oh heck no. So, I reached out to Seattle BMW via their website. The experience at Seattle BMW was night and day. Salesman Karl Enemark emailed me right back and set up a time to talk later that day. He was actually off work when we talked and still spent quite a bit of time answering my questions. I was test driving two days later and placing an order for my new X3 shortly thereafter. Karl was fantastic - high energy, very knowledgable, patient about my many questions, and honest about the pros and cons of various vehicles and features. He made sure I was getting exactly what I wanted and kept in touch while it was being built and shipped so there were no surprises. On delivery he explained the various features, made sure I understood the service department process, and encouraged me to use the Geniuses after I had my car a bit. After I got my car, I realized I spaced on getting the rubber floor mats because of the winter rain and Karl took care of it right away. He was awesome to work with and I'll definitely be referring friends to him. The Seattle BMW sales building is amazing. A huge selection of vehicles, great amenities, and the people who work their seem to genuinely enjoy their work and each other. Everyone was so friendly and helpful, and not in that stereotypical car sales way. If you're considering a BMW, go to see Karl Enemark at Seattle BMW. It will be the best car buying experience you ever have. It was for me. Heck, I may even buy another one in less than a decade this time. read more

I was in the market for an upgrade on my current X5 and found a newer model in stock at BMW Seattle. I contact BMW and Benson helped me from setting up a test drive the next day. He got my trade in done right away and all paperwork and final steps done with a breeze! He was super attentive and helpful! Very professional:) BMW Seattle has always provided exceptional service. Need a new car, or upgrade, stop by and ask for Benson! He is the best! :) read more

I have worked with Mark Harringon at BMW Seattle on two car purchases, a 2007 550i and then bought a 2011 550i. Both times I was extemely satisfied with the transactions. I have referred him several friends and co-workers. I would strongly recommend him. I will keep purchasing from Mark. read more

Benson is the best you can ask for! My husband and I bought our first car from him and went to buy a second one from him as well. For us a car is a big purchase, and benson was so patient, transparent, and reliable. He spent multiple days with us and made sure we took home the right car for us. Thank you!!!! read more

I had a great experience buying my X5 recently from BMW Seattle. The staff were friendly, knowledgeable, and made the whole process easy. Karl was particularly great and helped me along every step of the way! read more

Went in to BMW Seattle a couple of weeks ago, ready to buy a pre-owned BMW, and had an awesome experience with my sales team, Elias and John. Unfortunately, my credit is not what it was, pre-recession... and so it was a little challenging working out my financing options. I went in on Friday afternoon, ready to buy, drove a 2007 335i, fell in love with it and went back to the showroom to make a deal. But we just couldn't make the numbers work out. So they promised to "take a look at other options, see what they could do, and call me back on Saturday." I figured I'd never hear back, that I was just too much hassle, and that they'd spend their busiest day, Saturday, selling brand new cars to people with sparkling credit... But to my surprise, Saturday afternoon, Elias called with a possible deal on a 2007 550i... a car that I thought was out of my league, and hadn't considered previously because it was actually more expensive than the 335 I originally drove. So I went in, drove the 550, loved it, and ended up driving out of the dealership an hour or so later. To make a long story short, these guys went out of their way to make the deal work for me, which is especially impressive in light of the fact that they could have made a lot more money that day by simply not messing with my situation and focusing on customers with better credit. These guys really care about each customer's business, and they're in it for the long game, not just selling as many cars as possible today, but thinking ahead to the future. I'll definitely refer my friends to BMW Seattle, and I'll definitely be back when it's time for my next car. Thanks, guys!! read more

Stopped by yesterday with no appointment and Jacob (technician) was so kind and fixed my squeaky side mirror in the 100 degree heat! I am so thankful and impressed with the service. Please tell Jacob thank you for me! read more

I had my 2016 BMW serviced this week and I was satisfied with the service I received from Dean and Alvaro in service and Cameron in sales. Although it was just a free oil change they treated me like an important customer and accepted my decision not to purchase additional services. For a car dealership they were attentive, friendly and efficient. I will use them again. read more

The service and attention I received from Stanley and Michael while shopping for my BMW was nothing short of excellent. They made the process easy and accommodating and I couldn't be happier with the decision I made to purchase from BMW Seattle. All the staff I met there were friendly, helpful and knowledgeable. They also made sure to work late hours to meet my needs and I really can't ask for more while shopping for a new car. read more

Elias provided excellent service before, during and after delivery of our gorgeous new BMW x1 28i xdrive. This new model is highly coveted and hard to find, but he called us before it even arrived as it was the exact model, price and color we wanted! We got a good deal on our trade-in and the new car, and were treated well by everyone from Stanley--who was busy and graciously referred us to his colleague Elias--to the manager and financier. I LOVE my new x1, it's fun, fast, comfortable and gets tons of compliments. After a few days Elias called to answer any questions, and encouraged us to come back with a full list once we've had it for a week or two. He has a mechanics background and was highly knowledgeable and patient. Overall great experience!!! read more

Newly leased a 2016 x5 Ultimate Driving hybrid Machine, not a small upgrade from my 2001 Sport Track, lol. Well designed and appointed; I love how it drives, and the +50 mpgs. My wife and I had done our research and wanted to drive a few contenders, and so visited several dealerships in the area, or else dealt with them on the phone. The i3 was so tempting. What a rocket, and less expensive too. But we like our roadtrips. The Porsche Cayenne hybrid was disappointing, and I found the staff a bit ambivalent though not discourteous. The Crosstrek didn't have the power, and I felt like I was in a B movie while at the dealership. In the end we were looking to treat ourselves after years of frugality. The whole process at BMW Seattle was completely comfortable. We never felt any pressure or condescension; found only affable and knowledgeable and professional staff from the moment we walked in. The perfect amount of attention, cajoling, and courtesy. To date it has been an excellent experience. Special thanks to Blake the Genius and Blake Pool for making it happen. read more

I am on the market to buy a new car. I stopped by today to check out the 2016 X4 & X6. I walked through the door. There were 2 people sitting at the front desk on their phones - neither one of them acknowledge me or even looked at me. I looked around & walked around hoping that one of their sales people would've LEAST acknowledge my presence. (I even walked by the front desk several times & the 2, reps. still did not acknowledge me). After 20 minutes of being ignored by the staff I finally walked out. But in my way out, I turned to the two who were sitting at the front desk & said: "I've been here for 20 minutes. Not a single person acknowledge me. You just lost a sale", and walked out. The two finally dropped their phones, jaws dropped. read more

Simply the best time and time again! Service is always amazing! Sales makes it way too easy! Would never go anywhere else! read more

Had a problem with my car where there was a whistle coming from the passenger side. Brought it in and was told the problem was fixed temporarily but a replacement part was ordered for it. Little did I know as I left for my 16 hour road trip that they did not fix the issue even temporarily. So now I get to sit in my car for 16 hours listening to the whistle they were suppose to fix. Thanks Seattle BMW! read more

I purchased my 2015 BMW 335i from BMW of Seattle about two months ago. Drove up from Portland. One week after buying this vehicle three of the cylinders blew out, the vehicle was in the shop for over a week. After getting the car back, I started noticing many half effort jobs on my car. There were so many areas that we "patched". There are so many areas where touch up paint is falling off, the wheels were reconditioned and now the paint was chipping off, the steering wheel was cracked and reconditioned very poorly. I reached out to BMW of Seattle who offered to pay for the repairs. Then I took the car to BMW of Portland and had it there for two weeks. BMW of Portland recommended that the panels with damage on them (with the terrible patch work) need to be completely repainted. Seattle came back and said they want to touch up paint again probably because it's significantly cheaper. Received the car back yesterday and it looks terrible. The bumper isn't even installed on properly. There are new dents everywhere and new scratches and the paint does not match what so ever. Will need to take it back again, FOR THE THIRD TIME IN TWO MONTHS! This has been the worst car buying experience I have ever been through. They do a really cheap job and try to push cars out. Engine failure in the first week is not acceptable. I am thinking that I have bought a lemon from this dealer. read more

THANK YOU BMW SEATTLE!! Thank you for making this a very smooth and easy car buying experience. Thank you to Blake 2 and Blake 1 for everything. I love my new car. Both Blake's were professional and awesome. They didn't push or over sell. It was a great buying experience. I would recommend them for your BMW buying needs. read more

First time client and BMW owner. All of my shopping was online as I am located in Alaska. I contacted many dealerships in the Seattle and surrounding areas before I finally got in touch with Charles Shaffer at BMW Seattle. What a breath of fresh air it was to work with this gentleman. He was extremely helpful and knowledgeable about what they had in inventory and in moments had a car that was perfect. Needless to say, there were numerous calls, emails, texts back and forth regarding details, etc. Charles was amazing and as patient as could be. An incredibly easy, stress-free and smooth transaction with above and beyond service. Thank you! Highly recommend this dealership and partial to Charles personally! read more

The two services that I've used at BMW are car shopping (not buying) and service repair. Shopping: I spent about a week working with Knight when I was in the market for a new vehicle. He's very patient, friendly, and knowledgeable. Also, he is zero-pressure, which I really appreciated. I felt as if he was just there to simply guide me through the my options as a customer--as opposed to pushing me toward a car I didn't want just to make a quick sale. The only reason I didn't buy a car from him is that they didn't have the exact model that I was looking for, which is no fault of Knight's or the dealership. If my circumstances were different, I would have waited until they could order me the vehicle. Unfortunately, I wasn't in a position where I could wait any longer, so I had to purchase one from a different dealership. In the future I will buy my next BMW through Knight because I feel that he deserves my business. I emailed Knight later to tell him that I purchased a vehicle elsewhere. He didn't miss a beat. He congratulated me and even offered to answer any questions I had on my new vehicle. He then gave me contacts at BMW Seattle service for my future service requests. Service: Scheduling service appointments over the phone is quick and easy. When I arrived at the service department, I was escorted into a nice waiting area and then spoke with Alex and described the issue. He clearly explained what could possibly cause the issue and what his technicians would check. They didn't have any loaner cars available that day (I guess you need to call in and reserve one at least several days in advance). But, they did have a really friendly driver (Ace) who dropped me off at my office in a courtesy shuttle (2014 X3). He even called me at the end of the day and took me back to the dealership. Great service! Alex, the service advisor, and his team handled my issue quickly. They gave me a call when my vehicle was ready and explained what they found and how they fixed it. Overall, the service was great. read more

I agree! this place is nice and mr Chang is pretty amazing. He made us love the BMW and made us dream we can afford a convertible. We are just waiting for the right one in the right color, but we know now what our next car will be. read more

Want to buy a car from them? DON'T. They had a used car I wanted to see. it was still in the shop. I made an appt to see the car Sunday as Ian said it would be out of the shop by then. So what happened? I got a call back today telling me someone else had put a deposit on it. Apparently it came back from the shop early. NOBODY CALLED TO OFFER ME A CHANCE TO PUT A DEPOSIT ON IT. This is such bad business practice. I will discourage ANYONE from buying or looking at a car there. read more

So far so good my experience there! A few shops in Seattle do not let you drive before you buy, which I think it's kind of crazy, but BMW Seattle does. They really make you feel comfortable while understanding what your needs are (budget, car type, power, etc.). Definitely go check them out if you are on the market for a higher quality car. read more

The dealership is classy overall, but in particular, I'm impressed with the Service Department. Alex Long is my Service Advisor, and Jeremy has performed most of the work on my car --I always get excellent advice and service from this pair of individuals, they are very knowledgeable and genuinely helpful professionals. Aside from Alex and Jeremy, the Service Department offers nice amenities like a shuttle service, a loaner car program, and really nice staff. (While I'm at it, props to the Sales Department, and in particular to Chris Brown who sold me a manual transmission 330i, then drove it to Snoqualmie for me because I didn't want to be on the freeway in a standard, after not having operated one in about 10 years. -Chris is an honest and helpful person, also). read more

I am not pleased with the customer service here. I went in today to switch my loaner because my car is still in service and they don't try to keep a loaner car out for more than a week. As I get in line to the front desk, all workers are occupied with a customer. As soon as it is my turn in line, I wasn't greeted by any of the three people at the desk and had to catch their attention myself. I said I was there to get another loaner, they asked for my name and told me to have a seat. I waited for about 40 minutes in the waiting room. Mind you, the waiting room was full so I assumed today was just a busy day. As soon as the waiting room is empty and everyone before me has left, I start to wonder when my loaner vehicle will be ready. Another gentleman walks in to get a loaner vehicle. The service man calls his name and he gets a loaner vehicle before me! So I walk up to the front and ask when mine will be ready. The worker says "Oh you're still here? What was your name again?" They walk to the back for 5 minutes, then comes back out to ask my name again. They didn't give me an exact reason why it took so long to have my loaner ready. I got there around 3:20PM hoping I could switch my loaner quickly before the traffic started going northbound. I felt like I wasted time getting caught in traffic and in the waiting room because of the lack of attentiveness to one of their customers. ***UPDATE*** I will update from 1/5 to 3/5 stars. A lady named Rebecca called me the next day and explained what had happened with the mix up of loaner vehicles. She sounded legitimately sorry and was able take of my inconvenience. I'd also like to thank Alvaro, who was my service advisor. He was very communicative even though he had a few days off work. read more

I've been in the market for buying a car for sometime now and finally found my choice at BMW Seattle. I am happy with the choice I made I had Subaru Impreza WRXs I was looking at of the same years and BMW Seattle's price for it was thousands cheaper than the other dealers out there with the same car. The mileage was also tens of thousands less. (This could mean something is wrong with it, but nine days into the car and nothing seems to be going wrong with the exeption of one item.) However not to be naive but still I do not feel this is the case though. The sales person I worked with was Elliot Horowitz. He was really honest and strait forward about things he knew and didn't about the car rather than trying to talk it up. He wasn't too pushy about things and worked with me for quite a bit of time before I came to my decision on buying the car. The one item I am disapointed with is that less than a hundred miles into driving the car the rear brakes have started to squeal. This was the first week since I had to report to drill for the weekend down at Ft. Lewis. I thought maybe it was because they were dirty so I bought some brake cleaner to see if I could clean them up a little. I thought maybe the pads or rotors were dirty from the car being parked out in the back lot for a bit, but it doesn't seem to be the case. I am not too happy about having to get the brakes redone this early into buying the car even though it is a used car. I feel like the limited warranty should cover this even though it is a use item for a certain amount of time. read more

Have been coming here and dealing with London and the crew for about 7 years now. All I can say is that I truly wish every business I worked with was this friendly, professional, and capable. Have purchased two new cars from them and have had some significant issues with both BMWs. The first was a major computer issue a few years ago and they had my car for two weeks. Don't care, they had arranged a loaner and when I got my car back it was perfect. No hassles, no argument, just done right. Most recently I had a tranny issue, a major tranny issue. Took 10 days to get my baby back, but again, the service, communication, and professionalism really blows me away. When I combine this with cars that handle and drive like nothing else, I am completely unconcerned about a lengthy repair, it just doesn't matter. I picked it up a few days ago and it's perfect, ready to go out and play. They make it a fun experience, everyone is friendly, and while you're waiting for service you can always just head over to the dealership and drool on the new models, wander around the used cars, it's great. SO, if you're really into driving, and not just posing with a freaking emblem I highly recommend these guys. Ready to help, with the service and inventory to get it done, and NONE of the nose in the Air BS I've experienced at Bellevue. Yeah I'm a fan, sounds crazy but the treatment I've gotten consistently over the last 7 years has been beyond reproach. They know it's how you earn loyal customers and they are doing it well. read more

Great service and facilities close to Safeco and let's their customers park during the game!

Been looking for a new car, had the pleasure of working with Kalvin. Still looking for the right one but he has been a great help.

Had a very pleasant experience when I brought my car in for recall work and to have some electrical issues looked at. They were courteous, and the entire process was pain free. My service advisor was Trevor Maehl (highly recommend!) who understood I was a car guy and who himself also is one. I had only noted the recall issue when I made my appointment, but they were more than willing to look at the issues I was having with my door sensors and interior lighting which had started a week before the appointment. After listening to the symptoms I was hacing, they were quick to assure me that it was likely an FRM issue and that BMW had extended the warranty on the part, meaning it'd more than likely be a free fix. I booked my appointment 3-4 weeks before as I wanted to have a loaner vehicle, and they were very accommodating. After setting my up in a loaner X3 m40i, I was on my way. Throughout the entire time my car was in the shop, they stayed in touch with me and gave me ETAs as the work was being done. Great service department! read more

BMW Seattle - The X3 M40i loaner I was given. Brand new and highly optioned with only ~800 miles on it and a sticker price of 63k! - Car Dealers Near Me - Seattle, Washington

Getting a new car is usually equal measures stupid and awesome. The process is awful if you're not familiar with it, and annoying if you are familiar with it, but you get something that you (hopefully) really like in the end! Here, there's a lot more emphasis on the "awesome" part of that equation. Well, specifically, Knight Chang - he's awesome. I went to BMW of Bellevue several years ago, ready to sign for something that day. As I do not look like a driver of a luxury car, I was ignored. The one person that finally talked to me was as condescending as they come. Knight helped me from the instant I walked in, without any bizarre looks or condescension. We worked up a deal and I leased a new BMW. Then I did it again. And will do so again. I think the last time I was in and out in an hour. How's that for efficiency? I don't have much to comment on the rest of the place. Service is fine, although it would be nice to have some more loaner cars - if we're going by stereotypes, don't people who buy BMWs have a premium on their time? I have no interest in waiting for a shuttle. Service is a bit sanitized too - although maybe that's just BMW in general - like someone might get offended if they saw a mechanic with grease on him, or actually working under a car. It's occurring to me this is a review of my sales guy and not the dealership as a whole. Anyway, go talk to him and he'll feed you cookies. And/or get you into an awesome car. read more