This review is about the Sales department: I was in the market for an X5 (now I have one). I decided to drop by to get a price. I have to share our conversation: Saleswoman: we just don't give out our prices Me: how will I decide without the price? Saleswoman: If you decide to buy from us I will give you the price Seemed wrong, they lost a customer, probably a significant profit Edit: their sales manager replied me but with the wrong name. Shows how much they care... I guess :) read more

Coming to get my car serviced here at BMW Seattle has always been horrible. There's been issues with my car and sometimes they would hold the car till the next day and they never offer a loan car. Like they don't want to give it out unless your an MVP or something. For instance I just made an appointment today to service my car a week in advanced and they told me no loan cars were available. Really?! A week in advanced and they already know that? This is just one of the things that make going here SUCK! The two biggest problems I had was first the agent. The one that was never helpful. We saw him 3 times and then all of a sudden gets switched with a different agent. So whenever I go to BMW there's no " hi! Sorry about the switch or here's why you have had 3 different agents helping you". 2nd problem I have is with the head mechanic there. We had issues with the car jerking so he went on a ride along with me and my wife. The whole time he was fucking rude, made me and my wife feel like second class citizens and talked to my wife in the most condescending way. Overall this place needs to treat everyone there with a little more TLC. It's not like I bought a civic. I bought a Beamer and there cars and customer service should top notch like they think are. read more

Wow. These guys just messed up something in my car and then told me I had to pay to figure out how to fix it. And the fix could be a BMW software defect, but they won't cover it and I'd still have to pay for two ways to try to resolve. I brought my car in today for an oil change and service. The indicator for lights had been on for 6 months but I couldn't find any lights actually out. They said sometimes the lights jiggle out of place. Charged me $10/each to replace 4 lights that I am not sure were ever out. They told me my rear brakes showed service needed and I told them i had it done elsewhere a few months ago so they were going to just reset the indicator light. I come back to find that they did something and now my "brake" indicator is permanently on and there's another service light showing a jacked up car that comes up when I start the car. The service guy said they tried to reset and couldn't, which triggered all the other errors. I would have to pay them $100 to change the sensor to see if that fixed the problem, and if it didn't I would have to pay another $200 to reset all the software, still no guarantee that it would fix anything. He said some 2009 vehicles had a defect which made this happen. Either way, I left with my car worse off than when I brought it in for "service." They were awful. Took no ownership for breaking my car and expected me to pay them more to diagnose the problem. Do the service guys get paid commission?!? read more

Back in early 2015 my wife and I decided to purchase a luxury SUV , after careful consideration , we decided to purchase a BMW X5. After arriving at Bmw Seattle , we realized they had the perfect car ( with the exact option we would have gotten if we wanted to order new ). So we sat down with this seller manager to talk over the price , his name was Kevin Shi . Of course we wanted a discount , so we asked for a price reduction. Surprisingly Kevin ( sales manager ) to me , I'll give you 500dollars off ( on a 65,000 dollar car )! I was like you are kidding me right ? Then he told me , "if you want a discount , go buy a Mercedes ....." That's not a very good way to treat a potential client right ? At the end we were able to get the car at the price we need ( although he acted like his my king or something, didn't go over anything with us , when we asked for a shuttle ride to drop off the rental car we used to pick up the car , he said" don't ask me for a ride , ask the rental car company ) . So that was that , after a couple of month after we got the car, came summer time , I realized the AC was not cold at all , I took it bk to them , the service advisor told me , the AC wasn't charged ( a brand new car , upon delivery shouldn't you make sure everything is ready before you give it to a client ???) . When I asked why wasn't the AC not charged when I bought the car . She simply answered , " I don't know " no apology or anything ..... It's been a year now , I just took the car back for a free maintenance. After I got bk home from the maintenance I realized the service light is still on .... Either they didn't do it or they didn't reset the service light ... Common , this is a BMW dealership , not a Honda dealership !!! Big shout out to Nathan ( in the service department )he treated me with respected and courtesy , responded me questions in a short amount of time . And just genuinely trying to help and make things better for me as an owner, but his other team member let him down ..... I never wanted to write a bad review for BMW , but this service experience just put me over the edge . Not to mention the check engine light was on after 3000miles .... That is not the fault of this dealership. read more

A service writer named Derek was a total pampas A-hole and told me I had a loaner car there waiting for me. When I got there gave me the run around and said that I wouldn't need one because I was only going to be there an hour, It actually turned in to a few hours. What a jerk I'm sure that If I hadn't spent $80,000 on a new bimmer his attitude would have been different. read more

I'll keep this short and sweet for the service/maintenance! The personalities of the team here are not the most friendliest I've come across, and I'm coming from CA - snob-central! - 1 star I parked my car for servicing and nobody came out to help, I had to find my way. -1 star The waiting room is sad. Coffee machine spits out some of the nastiest "coffee" I've ever had, and there was nothing to munch on - for those familiar with other BMW service waiting areas. But I digress, I'm not there for the food nor drinks. That being said, my rims were the worst I'd ever seen when I brought my car in, and the complimentary car wash after service made my car - including the rims - sparkle! And they finished slightly earlier than anticipated, with a call to let me know since I left that sad little waiting room as soon as I could! Nice! Will update on the next visit. read more

Prompt service, but very expensive and not very flexible. I was shopping an X5, and their CPO list was pretty short. So I ended up buying a new car elsewhere. With just a couple thousand miles left on the factory 4yr/50k warranty, I wanted to get pricing on the extended Gold and Platinum warranties for 7yrs/100k. This is where things went sideways. I've went ahead and emailed a number of dealers that I got references from on various BMW enthusiast forums. Basically asking them to price out an extended warranty for my new vehicle. Of the 5-6 emails, I got 1 response, with an initial price for the warranty options for my particular vehicle and configuration. I then took this quote, and pitted it to BMW of Seattle, to see if they could meet or beat it. BMW of Seattle could only sell the warranty to me at MSRP. No budging, no discount, nothing. They do realize this is the one of the higher margin products right? That there is zero effort in this deal. They either didn't want my business, don't care to take a cut on the margin, or just enjoy ripping people off, while providing no value. You'd think they are in a prime location in Seattle like on Union and 5th, and have a high rent to pay? No they are in an industrial area in SoDo. That said, I successfully purchased a BMW extended warranty elsewhere, saving around 30% over MSRP. If sales is like this, what will my service experience be like in the future? read more

Awful, awful, awful. Terrible customer service, low inventory, and SLOW. Never again. read more

Honestly the best dealership I've ever been to, and touring dealerships used to be a hobby. The space itself is open, clean, and airy, the staff is amazing from reception to financing. Charles and Karl were both fantastically friendly and helpful throughout the buying process (ended up with manual M240i!). This is my first BMW, so I'm looking forward to a long relationship with the maker, and I will certainly be coming back to BMW Seattle. read more

I just needed to rave about my awesome car buying experience with Knight Chang. The first salesman I have ever had actually listen to me rather than talking over me. He understood what I was looking for and my budget and then provided me with the greatest car buying experience I have ever had! I appreciate Knight's sales philosophy and his attention to detail! He took the time to answer all of my questions and gave me relevant information without the typical sales pitch. Definitely not the high pressure sales most of us dislike. He was friendly, fun and was amazing with quick responses to my e-mails and phone calls. He never made me feel like I was wasting his time no matter how many times I went back to ask more questions. He clearly had a great command of information of everything BMW! I was confident with the information he was giving me. Folks, I was trading in a 2005 scion. When I drove my dirty car (on purpose) up to the Bellevue dealership the sales people looked down their noses at me. Took forever for someone to approach me and it was definitely half hearted. I bet they were thinking that I couldn't even afford to be there. Not to mention that their lot is confusing and it's hard to tell where a customer should even park. That was not my experience in Seattle. Everyone was friendly, the dealership is beautiful and I never felt like they left me alone for long periods of time to sit around like most dealerships do. I also enjoyed a fun test drive with Adam Newbold! What a fun personality he has! I am now the proud owner of a gorgeous white 328i. If you're in the market for some awesome german engineering and the customer service and the experience is as important to you as the car buying process...then call or visit Seattle BMW and ask for Knight Chang! read more

Garbage. They cross-threaded my oil pan when they changed my oil and seemingly tried to do a quick fix with a heli-coil, they lied to me about the condition of my car, they tried to quote me $800 to change out the belts on my M3 which already had new belts on it, they didn't even attempt to diagnose the squeak that I brought my car in for and subsequently let me drive away with a broken power steering pump. Complete waste of my time. You'd think a warranty would mean something. I'll do my own oil changes from here on out. Scumbags. All of them. Edit: Response to Steve Bates My car had a catback exhaust (which has no real impact on power output) when I brought it to your shop initially and your "Master Tech" insisted that it was normal even though I've been unable to reproduce it on other DCT cars and he couldn't point out where the sound was coming from for the life of him. You've had every opportunity to make this right, as did BMW. You're just responding to this give the illusion that you give a damn about the problem that I gave your shop months of leeway to figure out. Nope, 3 months and not a soul actually popped my hood and made an attempt to resolve my cars' issue, they even missed my cracked power steering pump pulley! Instead you chose to nickel and dime me, over-quote me to replace belts that were in perfect condition. BMW Technical says it's normal on modified cars, your tech says it's normal on all DCT cars. My car wasn't modified when I brought it in initially and your tech and BMW are actually in disagreement. I'd tell you how to fix it if you weren't a bunch of pikers. Guess where I won't be purchasing my M4 from? I'll give you a hint, it rhymes with BMW of Seattle. PS, I still never got my oil change refunded like your service manager promised or my accessory/AC belts that I brought back with my car to show you that they were new/free of flaws. read more

I would like to leave a review on an experience salesman by the name of Benson. He was a great help from the beginning to the end. He responded via text right away. He responded via email right away also. When we got to his office he gave us speedy service and when i wanted an upgrade he approved it by going out of his way to supply me with a great car to drive in Seattle. I would recommend Benson to my family and friends and even the community on thier next visit to purchase a BMW. Keep up the good work Benson and keep on making your customers happy and satified!!! read more

We had a wonderful experience with Karl Enemark of BMW Seattle. We were impressed with his energy and enthusiasm from the beginning to the end. He made one of the biggest purchases of our lives so far the smoothest big purchased of our lives. I'm an excitable person and I felt throughout that Karl shared the same genuine excitement along with me. We'd recommend Karl to anyone in a heartbeat, he's a good guy and you'll receive the Ultimate BMW experience through him! It's not a coincidence that he helped other family members of ours purchase their Ultimate Driving Machine, he's that awesome. read more

BMW Seattle - Delivery Day with Karl Enemark. - Car Dealers Near Me - Seattle, Washington

I brought my '01 330Cic in to service for the passenger air bag recall, and roughly 4 hours later was out the door with a new (and presumably safer) airbag. The trouble is I also had a new crack in lacquer coating on the wood trim that sits beneath the airbag, as well as 8" of fresh curb rash on my left rear wheel rim. To be honest it is possible that the wood trim was already cracked when I brought it in, but I hadn't noticed it. On the other hand, the tech who removed and replaced the piece should have made a note of such a crack but did not. So from my perspective I can only conclude it was broken during the repair. As for the curb rash, it just added to some previous damage I had done trying to navigate the parking garage at Swedish Hospital so I wasn't that bothered. Still, my service advisor's first response was "but we don't have any curbs here". Which was false, and I pointed out what was very likely the curb that caused the damage, not 5 feet from us. Later, when talking to the service manager his first response was "there would be yellow paint on it, all our curbs are painted yellow". Again I pointed out the curb, which is not yellow. To BMW of Seattle's credit, the service manager offered to help me find a good price on repairing the wheel but only after carefully inspecting the other rims for damage and finding none. How good a price I cannot say, because I declined his offer. At the end of the day it was a disappointing service experience. The tech should have a) made note of the broken trim or b) not broken it(!). And the false assertions about "no curbs" and "yellow painted curbs" were a bit disconcerting. But call me crazy, I would probably let them work on my car again, though they won't be my first choice. After all they offered to help with the wheel repair and everyone was polite and professional read more

In my nearly 50 years of life I've never had a worse vehicle service experience than at BMW of Seattle. I've owned several BMW's over the years and recently bought an pre-owned i3. The car is a 2016 and has 2 years and 27,000 miles left on its warranty. There is a known issue where the door handles fall off on the i3. I was experiencing this with mine, so I scheduled a service appoinment and drove the car to Seattle. As I live in Bellingham, this is quite a trek, all in all with traffic it was a 4 hour round trip to get the car there. As it takes some time I also asked if they would update the software on the car as it fixes some known issues (although I wasn't experiencing any), and change the oil on the REX engine (which I was told would be at no charge on my initial call to schedule the appointment, which I specifically asked because I know dealers can be expensive, and my local shop said they could do it for $90). So, when I dropped the car I discussed these items with my service advisor. I was surprised then he told me that my oil change would not be free, and that it was normally $180, but they had special for $99. I told him fine, just change the oil. The next communication I received was that they wouldn't cover the door handle as it appears it had been tampered with and it would cost me $575 to replace it! Ha, well yes, when the handle falls off a few dozen times, and I have to push it back into place, it probably looks tampered with. At this point I told the service advisor this was a known issue with this car, but he seemed as if he had never heard of it. He conceded after talking with his foreman. In the same communication I was told that the software update would be $275. Wow, so it makes sense to wait for some sort of issue, then make me drive another 4 hours for something they could do easily during this service session. I passed. Finally, a week later my car is ready. Nearly 2 hours to get to the dealer to pick the car up. All is well, I thought. Opened the door at the dealership before I left an it seemed good, yay! An hour north, and still an hour away from home, I stop to pick up my daughter. I unlock the door and she trys to open it, handle comes right off. Now I can't even push it back into place, it falls off when I go around a corner, hit a bump, really any driving at all. Now I have a car I can't really drive because the passenger door handle is only hanging on with 2 small wires. Thanks BMW Seattle for your incompetence, greed, and general waste of my time. read more

This review is for their SERVICE DEPARTMENT. My rep's name is Josh Logan. He is extremely efficient, straightforward, and understands the nuances of how the 135i works (and doesn't work). He also called my extended warranty company for me so I didn't have to worry about it. This saved me a lot of time and headache. He gave me some discounts on my brakes because my maintenance tab was going to be so insane, and I ended up only have to pay 50% out of pocket. Now, of course, I should also thank my warranty company (Thank you National Warranty Corp!) because they paid most of my $1200 gasket leak (my tab was $36 on that). It any case, it was nice with me not having to bother with all that calling because Josh did all the calling for me. The dealership itself is also easy to work with. The loaner car process was hassle free, and everyone was very pleasant as usual. I am rolling my eyes at repair and maintenance fees, but that has nothing to do with the dealership. I can't complain about what I got myself into. I like working with companies that are efficient and don't get caught up in paperwork and red tape. I feel like BWM Seattle has proven to be one of those companies, and I very much enjoy working with my rep Josh. Even though I live in Lynnwood / Mukilteo, I don't mind driving across the state to SoDo, because I think they're worth it, and I hope you have the same experience. read more

Can't believe their service is as bad as the sale department. But yes, it is true! BMW Seattle use their free car wash as a big Service+ since their east side competitor doesn't have it. However, when I walk in around 1pm Saturday afternoon, I got rejected immediately, twice. The lady from front desk suggest I make an appointment next time, so I did, and the customer rep who answered my call was very surprise about my experience as well. Then, I FINALLY get my car washed there. When I saw my car again after an hour, it looks great because it was just as dirty as the one I drop off. Fantastic job! I gave it 2 stars sine they are still better than the sale department, and that's a whole new story! read more

Buying used: They missed the breaks and the transfer case problems on the certified 25 point check prior to selling. After fixing both under the 60 day warranty it is now leaking windshield juice and stuttering on acceleration. Taking to a mechanic I trust for a diagnostic. Either the service department is incompetent or corrupt. -11/10 if you do buy here have an independent mechanic give it a look prior to purchase. read more

Great people, great service. Thanks Benson for helping me get my dreaming car. Will definitely recommend to my friends.

Not happy with service team. Made an appointment to put my car in the shop. Arrived on time and waited a full hour with no help before I gave up, left and had to reschedule. Came back the next day, and they didn't even apologize (had to wait almost an hour again too). Plus it cost $2000.00 to replace my brake pads (seriously ?). After that experience and seeing the Bellevue BMW ratings I'm 99% likely to be switching away from BMW next year. I like the cars but the service and excessive hidden ownership costs (e.g. $900.00 oil-changes) really aren't worth it. read more

I was shocked to find out that my BMW needed an engine replacement, I was recommended BMW Seattle. Alvaro and his service team did a great job! I was very pleased with the end results and would recommend them to my friends. My car's new engine runs like a dream. read more

Yesterday, after a long-awaited trip across the ocean, my brand new 128i coupe arrived at the dealship. After looking into the step-by-step notes from the dealership, it actually seems like the delivery time was right on schedule and accurate within the website, so that was nice. Before I even bought the car, Adam Newbold, my salesman, did everything he could to assist me in making the right decision for a car that made sense for me. Zero pressure, zero obgligation whatsoever. Perhaps the MOST remarkable? I didn't even get pressure from the finance person.. what the heck? All he did was say "if you want anything extra from this sheet let me know, otherwise we can just move right on". When I said I'd rather not all he said was "great, lets get you on the road then". I have never been treated with such respect from a finance dude.. it was very odd. He even told me how to get OUT of possible cost issues in the future by not paying attention to superfluous maintenance checks unless i really WANTED to do them. When you walk in the door the atmosphere is a bit intimidating, but just know everyone I talked to was anything but. read more

Zero stars, can I do that? This review relates to service on my 2007 Z4 with about 45,000 miles. The A/C and fan stopped working so I dropped it off the 1st week in August. After several days they called and said it was a $600 part and the part was on back order. I told them to get the part and call me as soon as it was available. Heard nothing and more nothing. So in the 2rd week in September I reached out and was told that the part was still not available. Only when I pushed and asked to speak to the service manager was the part found at another US dealer. ropped the car on Sep 21. They called back two days later saying that another part was also needed-another $750 and that the total bill would now be $2,000. "The good news was the additional part was in the US and it would only take a few days to receive". Well it's Oct 2 and I went to pick the Z up this morning. (Did I mention it's a ferry trip from Bainbridge Island to BMW of Seattle). Picked up the car and pulled on to the street. Turned on the A/C - Virtually Nothing. Tried Max A/C - got air flow but NOT COLD. You have to be kidding me!!!!! Well after waiting about 30 minutes was told that's "it's going to take awhile to figure out the problem". Zero stars can I do that???? Guess not - so 1 star it is. read more

Great service and amazing experience during the sales process of buying a new car. Dealership overall was an A+ and even better was my salesperson, Karl Enemark. Straight shooter with no games on pricing, and completely transparent throughout the whole process. He even corresponded through SMS with me with questions I had during the ordering phase on options and the final lease numbers. If you're in the market for a car, talk to Karl, he'll make sure you're taken care of and you won't have fears of that stereotypical "shady" car salesman. read more

It is definitely the best BMW dealer and service center in the Seattle area. They have the best inventory and went above and beyond to get me the car I want the way I wanted it. Owning a BMW becomes even more delightful when servicing my car here. The advisors are knowledgeable, honest, and truly helpful. This is one of the few places where I felt truly appreciated as a customer just for driving a BMW. They performed immaculate work on the car with precision and continued to exceed my expectations. This place brought customer service to the next level and I hope they will never stop. read more

The good news is that I didn't waste much time here. The bad news is, this location offers nothing for customer loyalty. I have had two BMW X5 leases, the first in Scottsdale and the second in Orlando. I paid about 5 percent more for the second lease versus the first one. BMW Seattle sent me several emails asking me to come in to discuss several offers they had to trade in my car 3.5 months early. I decided to go in, spoke to a sales agent for about 20 minutes. He was going to increase my lease cost by 30 percent from the previous lease even though my new lease had a similar MSRP as the old lease. The last strange thing was I got my last car in April 2016 (2016 model) and we were negotiating for a 2018 in December 2018. He said there was no room to negotiate so I left, went down to Audi and they matched my previous X5 lease to get a Q7. Audi was more receptive to have a long term customer who never misses a lease payment. Best of luck to BMW Seattle with this sales mentality. read more

I think the degree of service I receive from the service dept can't be beat. As a former Mercedes mechanic my expectations are high.

BMW seattle is wonderful. It is usually organized and well run.There are 3 reasons why I am writing. First, they are looking to satisfy the customer and not to take advantage of you to help their profit! They are people of integrity and do what is right. They treat you like they would want to be treated. We had a hard to find problem, but they found it and did what was "right" by us. Second, Michael Mills stepped in as our service advisor and kept us in the loop and got us out of there. Third, they have fabulous Shuttle service--people like Ed take their job seriously and act like you are the only customer they have to please. So thank you everyone who worked for us. This is the place to buy and service your BMW in the Seattle area. read more

I purchased two BMW cars from this place, the sales process was good but taking the cars there for service was a bad expeirience. Very slow and very expensive service. read more

This dealership is gorgeous, the show room is so unique and modern, it definitely didn't feel like the average 90s stale coffee scented "as seen on tv" tacky side lot dealership. Our most recent car buying process took about 3 months, and after debating between a ton of cars, we finally decided to go with BMW. Our sales advisor Cameron Powell was very knowledgeable, friendly, and went above and beyond to meet our expectations. He was able to focus on points of the vehicle that we were really looking for, his knowledge of how the vehicle works, every detail of the vehicle. He was able to customize the vehicle to exactly how we wanted it and during the test drive was able to ensure that we fell in love with the car. He also was very personable and while still being professional, as in he wasn't afraid to be embarrassing and dorky. When we arrived for delivery he was literally poking his head out the front door of the dealership anxiously waiting. If you're interested in getting into a new car definitely see Cameron or any of the other members of the BMW crew because everyone is like a close knit family and so friendly. Special thanks to the managers for dealing with us as well!!! Will always be loyal to BMW Seattle and we look forward to working with them again in the future! read more

BMW Seattle - Taking delivery of our new M3! - Car Dealers Near Me - Seattle, Washington

Worst service department ever! Wish I read these reviews before wasting a whole day of my life (and a lot of cab money). Last month, I noticed that my car's brakes weren't very responsive. I would try to brake, but the car would go rolling through crosswalks, or would go very uncomfortably close to the car in front of mine. My car's secondary driver noticed the same thing and brought it up to me without even knowing I had experienced the same issues. Days later, an alert went off saying that my brake pads were at minimal thickness. That made sense! After all, the car wasn't responding to the brake pedal for the past several weeks! I immediately called to schedule an appointment so that the pads could be replaced, but was told I had to wait over a week. A few hours after dropping my car off, I received a call saying it was ready to be picked up, that the brake pads were fine, and that the alert was a false alarm. I asked my service rep to have it looked at again and repeated the above statements to her. She had the car checked again and called me back to tell me that my car was fine. I brought the car in because it was rolling through intersections and because it was not responding to the brake pedal, and because its very alarm system told me that the brake pads were at minimal thickness, so clearly it was not safe to drive. The car's alert confirmed this! Still, the service department determined that the brake pads weren't ready to be replaced. My service rep offered to have the manager call me to discuss. The manager made me feel 10 times worse. He said, "I am not in the business of giving things away for free and if I submit a claim, it won't get paid." I tried telling him how unsafe my car was and that the car's very alarm system went off to second the fact that there was a problem with the brakes! He didn't care and didn't offer any help at all. Come to this service department if you want to completely waste your time, and if you want your car to remain broken and unsafe. read more

*In regards to the service center* Alex long was very helpful and credited me with a Lyft ride home while they had my car. They did an inspection and replaced the airbags all for free. They have a coffee station and snack bar but it attracts homeless from the encampment across the street. Prices are the highest in Seattle for repairs from what I've compared, but if you don't mind over paying about +20% have at it... It's bmw so yeah. read more

BMW Seattle's sales staff was super easy to work with. I worked with Andy Werner in sales during both of my buying decisions. He walked me through my buy vs lease options, gave his honest opinion to my questions, and - this is very important - was open and collaborative during negotiations. Overall a pleasant and enjoyable experience. I would, however, ask them to put a Playstation next to the Xbox. read more

Just visited this dealership and felt that it deserves a good review. I mean... I would have given 5 stars IF we managed to strike a deal.. oh well... nevertheless, it was a great experience My husband and I had been car shopping for a while now. we first visited this dealership 2 weeks ago when we saw a pre-owned Mini Cooper we wanted. However, it was sold when we got there. We were disappointed BUT decided to open our options and test drive a BMW 1 series instead. After that test drive, we were hooked! Now.. we dismissed the thought of owning a Mini and wanted a BMW. Our sales consultant is Matt Tyndall. He was the MOST patient sales person we have ever met. My husband and I are very picky when it comes to buying a car. Matt listened to our concerns and answered all our questions professionally. He was responsive to emails and alerted us when he saw a suitable car we might like. When we told him that we might want to buy a car from a non-bmw dealer, he gave us tips on what to look out for. Yes, it might be a sales tactic but he is like a friend and we felt comfortable working with him. Finally, we narrowed down to a 2012 3 series which we are interested in. Sure enough, we went down to the dealership, test drove and fell in love with it. Unfortunately, after some negotiation, the price did not work out for us. we were so close, yet so far. The negotiation process was reasonable and no pressure. Matt together with Michael (the sales manger) respected our budget and did not push us to buy the car. We left the dealership convinced that BMW Seattle could be the only place we will get our BMW from :) Now .. let's wait for another suitable car to come by... read more

I can't say enough about the service and treatment I received at BMW Seattle. I was working on my car at home when a screwdriver bit fell into one of the spark plug wells. After unsuccessfully trying to retrieve it for several hours myself, I called BMWS service department. Mike, the shop foreman, offered to help me pull the bit out at no charge. Mike spent 45 minutes of his own time turning my engine over by hand, fishing a camera down the cylinder and pulling out the lost bit. His help saved my engine and several thousand dollars. They let me borrow a tool I needed to finish the repairs, use their lot to work on my car, answered questions about how to take off the part I was working on and everyone I spoke with was good natured and courteous. I would recommend BMW Seattle service department to anyone. Huge thumbs up to the foreman Mike and Service manager Tony. read more

Our service adviser Denise S. is the best. She fits us in and takes care of us 100%. The only person I do not like is Brandy - poor service and rude. I'm not sure she's the right person conducting the follow up Quality Assurance calls. Thanks Denise!! read more

"Thoughtful Help Picking the Right Car" First of all, I've known Zach Pfrimmer for three years--he sold me me first BMW--and specifically return to BMW Seattle (I live in Tacoma) to work with Zach. I like Zach personally as well as professionally. This time around, Zach spent seven hours with me figuring out how to find me the car I wanted at the price I budgeted. Unlike other BMW dealerships, I felt I was the focus, not merely squeezed in between a line of customers. This is important to me when I'm making a large purchase. Zach is always responsive to follow up emails after I've left the lot. I know if I have a question even years later he will get me and answer or point me to the right resource. I'll be back in three years to work with Zach again. read more

It's not Lexus of Bellevue, but it does have free wifi, soda, business printing and a relatively quiet area to hang out. The sales people are generally welcoming yet not pushy. It's a way better experience than BMW of Bellevue. I live in Bellevue and have actively avoided buying a BMW due to the Bellevue dealership. I thought they were all arrogant twits.. If you're looking for a BMW, it's a great choice.. I used the Costco auto buying and the USAA auto buying programs. was happy with the cost of the car. read more

Recently, I was in need of a oil change. I'm new to the Seattle area and didn't know of a good place so opted for the BMW dealership in Seattle. I always thought going through the dealership would be super expensive. I was wrong. The synthetic oil change was less than $100. Included was a car wash and they even vacuumed inside my car. They also have Saturday appointments available. The lobby is stocked with pastries, bottled water, soda and an awesome coffee machine...which you can make Latte's, Hot Chocolate...Just about anything Starbucks can do minus the frosty drinks. I had to get a couple of things done to my car besides the oil change and therefore had to wait a few hours. There courtesy van dropped me off downtown and picked me up once my car was finished. Everyone was super friendly and very professional. The only downside is after the inspection of my car I need to get a lot more done to my car costing me probably over $1k. I'm hoping that my 3rd party warranty will cover most of the repairs. However, I'm not sure yet... I've been waiting for the Service consultant to get back to me... it's been a week and half. I think he forgot about me. I had to call yesterday to follow-up and got his voice mail. He then called me back a few hours later. His excuse was people calling out at work causing it to be hectic there. I should be hearing from him soon. I would have given them 5 stars had I heard from him when he said he would call. I'm in the service industry and know what superior customer service entails. read more

Bought a used car with Adam Newbold on Sunday, April the 4th. It was an incredibly smooth and painless process! During the test drive, Adam let the car sell itself. He answered our questions, but didn't inundate us with needless information. During the negotiation process, he was straightforward and responded quickly. He never gave us the feeling that we were playing a game. Such a refreshing experience! read more