I had a great experience purchasing a used BMW from BMW of Bend. The process was quick and easy. Alex Moschitti and Ian Smythe were awesome to work with. I highly recommend this dealership to anyone looking for a great haggle free experience buying a car. read more

I have been trying for a few years to switch my wife off her Mercedes back to BMW. We went in this week and met with David Woods. He was no pressure straight up guy. He has some patience! Go in and ask for him. You will be glad you did. We went in with one car in mind but after looking at their inventory we picked out a new i4. They gave us a fair trade in on the Mercedes. Good riddance as far as I'm concerned. I hope to never make that mistake again. Anyhow, from Ian, Tim, Kevin, Fernando and Warren the BMW genius, we were treated very very well. I would hang out with any of them anytime. Sometimes you use a business and it's sad when your time is over. They definitely were looking out for me and I walked away with a beautiful new car at a fair price. Win, win. Win! Overall a great experience from start to finish. Thanks guys! You have won a loyal customer. read more

BMW of Bend - 2025 i4 - Car Dealers Near Me - Bend, Oregon

I want to thank Kendall BMW and specifically Alex Moschitti for his time and professionalism. Alex is an amazing salesperson and did not mess around. When he contacted me, Alex answered almost all my questions (including finance stuff) before I even asked. I gave him a run-down of what I was interested in, and we had a deal in place in less than an hour. Paperwork was ready to go when I arrived; vehicle was prepped and ready to go as well. I've purchased from various dealerships, and this was by far the quickest experience ever. There was no pressure to buy from them, and they were happy to answer any and all questions I brought to the table. I highly recommend BMW of Bend. read more

I had a really great experience working with this dealership(a big shout out to Matthew Scheafer from the sales team for his professionalism and help through the process). They had one of the last loaded iX50s on the West coast. Instead of playing games, they were easy to work with. They worked with me on the pricing , made it absolutely easy to buy and ship the car to California and made sure everything went smoothly. I would highly recommend them to any potential car buyers. read more

My Brand new X7 wiped out on icy road. Significant damage to the front of the car. Since we were on vacation and had to drive back to San Francisco on new years day (tomorrow), Kendall BMW of Bend (on SE Division street) squeezed me in to inspect and patch up the damage to the best of their ability, so that we could get me and my family safely back home. I brought the car in at 10:30am. They finished before 1. The major repair will be done at bmwsf, but these guys at Kendall bmw got this vehicle ready to be driven for eight hours back home. Thank you for your friendly hospitality while we waited. Thank you for showing us the extent of the damage and pulling us out of duress. And the price was extremely reasonable. I highly recommend this place to anyone. They are very honest people. Wow!!! read more

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Avoid them like the plague!! Being a loyal BMW customer for many years, I have never seen a more poorly run BMW dealership. From the Sales department to the Service department they make me sorry I ever bought a BMW. For my last purchase, I had to go all the way to Seattle to buy a new x5 because their stock was almost non-existent. Even after I told them I had to go 300 miles away, they still are sending me emails asking if I want to see their new cars. Talk about not "reading the room"!! Their after sales and service is horrible, now having to wait over a month for just an appointment. I had to call the service department in Beaverton just to get my check engine light diagnosed. Horrible selection, service and customer relations. Again, avoid them like the plague!! read more

Stef was an incredible guy to work with. There was no cars salesmen energy from him through the whole process. He showed professionalism, respect, and gratitude throughout the experience. He gave us so much room to feel out each car and we ended up picking out our dream car! If you're in the market for a new car and are tired of all the dealerships in town, don't sleep on BMW, and make sure to ask for Stef!! read more

BMW of Bend - Car Dealers Near Me - Bend, Oregon

Took my bmw in spent 8,000.00 and my car still needed towed back home.all they wanted was my money.

When test driving vehicles I could smell cigarette smoke on several of the interiors. When mentioned to the salesman they were unconcerned. After an hour of looking, I bought a 2018 BMW with 30,000 miles. A year later the car is pouring coolant out the bottom of the car. It has 36,000 miles on it and the warranty is up. The coolant hose has a recall on this model. I am 8 months pregnant and they have no loaner cars available and they are not sure when they can find the time to fix the issue. Service station has not been friendly or understanding about this situation. I will probably go into labor before getting my car back. read more

I've found, in life, mainly as a sales manager for a BMW/MINI franchise, that people can be quick to criticize and slow to praise, even when praise has been well earned. As a customer familiar with BMW's vaunted emphasis on client satisfaction, I have high expectations when I walk through the doors of a BMW dealership. I want to complement BMW of Bend and the quality of their personnel. From my first experience when I walked into the showroom, and I was greeted by Kai Fuller, to the patience and professionalism of their sales team; Jake Kasper, Jordan Bailey, Mark McCall, and David Koff, as well as Kay who drove the shuttle, Michael Dasso, Skyler Arispe and Mike Tesson in service, my satisfaction increased exponentially with each encounter. Suffice it to say; the team at BMW of Bend is a credit to both the Kendall Auto Group and the BMW brand. read more

Very professional no pressure and very helpful folks who go the extra mile to make their customers happy. I drove from Sacramento to Bend because they had the best prices for the 5 series xdrive. Jeff (sales) , Chris (Manager) Rick Mosley (client advisor) and Dawson (bmw genius) all helped us and ensured me and family had the best experience. I'll not hesitate to drive up there for my next car as well. My best regards Aby read more

I purchase a good car what I want here. It's amazing for me. People work there all are pretty nice.

Purchased a used car there. We didn't haggle too much on the fair-ish price, trade in was kinda low for the present market but in-line with KBB. We waited quite awhile for the Porsche customer ahead of us. It's a nicely appointed facility as one would expect for peddlers of premium German cars, EXCEPT the complimentary waters are the tiny 8 oz bottles and they clearly don't restock the (stale) pastries in the afternoon. Really? They're selling cars priced above $200K and they almost have you sharing a soaked sponge for hydration and eating stale bread. Kinda cheap (and wasteful) but maybe it's a sales strategy; easier to break the customer if you keep'em dehydrated and hungry and tired? They seemed far less cutthroat than the Kendall Toyota dealership down the road however. I'd buy from them again but I'd go early, without my bargaining averse wife and my own supply of water and nourishment. ***FREE BONUS INFO***: If you've ever wondered why there isn't a Lexus dealership in Bend it's because Kendall owns the right's and doesn't want to cut into the German brand sales here. read more

Excellent service from start to finish. The BMW team made me feel special which is always appreciated. My sales agent, Ian Smythe, and Chris Root, Sales Mgr were so informative and supportive throughout the ordering process. Such a positive, rewarding experience!! 10 STARS!!!! Kirby Dupell read more

Another Update The GM actually did send some monetary compensation, and thank you for that , but again that is not way I did this review. I still feel there needs to be something done where people/consumers can trust a dealership or a salesman without feeling they are lied to. Not just Kendall Auto Group, but as an industry standard. At this time my feelings toward this dealership have not changed and I would not refer anyone to them for a vehicle, but they are a large auto group and I am but one person, so they will continue business as normal. read more

Negotiated the deal prior to arriving, including our trade-in. Drove from Salem, better deal than we could get locally. Took a while to do all the paperwork, but overall very smooth. Will buy from again. read more

I have bought 3 BMW's from this business and one VW. My experiences have been very good at this dealership. My most recent car was a new 2018 BMW X3. I am living in the Seattle area now. I drive to Bend because they have been straight shooters with regards to price and ordering. I also found them to be very skilled in the service area. The manager I have worked with recently is named Chris. They know their cars and are fair to deal with. After attempting to buy a new car in Seattle, I would drive back to Bend any day and highly recommend them! I have owned X5 and X3. They are an incredible car! read more

Took my 2009 Bmw in a while back and the service was fine but they decided to clean my car and well I'll let the pictures do justice. The wash was terrible and I wanted a free detail to fix it. Well it took about a week of fighting to finally get them to give me a detail for free. I will never go back to this place. Thanks Bmw ;) *now the owner is replying to me and is accusing me of false pictures. This is truly horrible, they won't take accountability for there mess up. I will do everything in my power to show how truly terrible they are. read more

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I went in on Sunday with pricing from another dealer "over the hill" because we're retired and money is easily spent but not easily earned at this stage of life. Jeff was our salesman and Chris was the manager on duty. They both were terrific and explained all the pricing and were very patient with me. We ended up with way more car then we originally went in to purchase. Thank you for the easy transition and great buying experience. Other Dealers here in Bend Oregon and other locations should take notes on how to treat their customers and make their buying experience as good as BMW of Bend. read more

Kyle and Skyler did an amazing job! They did what that had to do considering I am traveling and my car left me with a bad fuel pump! They managed to find the part on suck short notice and now we can pick up to get back home!! Thank so much guys! Amazing team work!!! read more

Buyer beware! These boys are absolute experts at apologizing, because they get so much damn practice. I purchased a used BMW from the dealer who shared the Carfax, lead me through a comprehensive test drive, and assured me I was practically robbing them with such a sweet deal. But I never really liked the vehicle so went back hoping to relieve myself of it and get into something I enjoy driving. However, only 18 months after my purchase, I owed FOUR TIMES what the vehicle was worth! We're all familiar with depreciation, but this was something more. They told me they could sweeten the deal if I bought something new...probably the same bargain they offered the owner before me. Ugh, barf, ew, your behavior is so slimy Kendall BMW. If you have a thing for Bimmers, you're going to get one anyway, just don't get it here. read more

Don't ever trade in a car here they will give you low blue book for it and mark it up max when they sell it. And rude snobby while they do it. Found out how bad they do it to. I bought a bmw from them not to long ago only put a few thousand miles on it. Something came up and now I needed a rig to tow some heavy loads decided to go through them again. Keep in mind I paid 19k for this car about what it was worth top dollar. When I went to trade it in to get the bigger truck they brought out kbb low price of 9k for trade in. This means they paid that for it then sold it to me for 19. The sails man lied to me when I asked if I could get it lowered to mid price range when I bought it. He told me they had no room. Made me believe they did good on trades hahaha. Service department is good though always had a good experience with them. read more

Was looking for brake repair/replacement parts (full kit) for an X5 M50i for a friend overseas. The parts needed are rare and back ordered worldwide. I checked with my BMW dealer in Bellevue, WA and nicely they were able to allocate a few dealers nation wide that may carry the parts. After a couple of regular and poor customer service experiences with different BMW dealers nation wide. I ended up talking to Dale Fair of BMW of Bend parts department. He has demonstrated exceptional customer service skills, patience and impressive professionalism. Dale and his manager also made sure I was getting the correct parts. For two days we have talked over the phone a few times and he was able to secure the parts for me. Thank you Dale Fair. read more

I've owned two BMW's and I always bring them here to get worked on because they are the best! The other day I went into the service department to ask some questions about my new car and Micheal helped me out and even helped me fix my key fob. I've never had less than superior service from here and I highly recommend all BMW lovers to go to BMW of Bend! read more

An update to my review I posted a couple days ago. The General Sales Manager, Chris Root, called to speak to me directly re: the email I had sent with my complaint. He handled it well, and offered to compensate us for our loss of money as well as confidence. All in all, it was handled appropriately and I would not shy away from the dealership. read more

Recently I purchased my new to me car. Max was awsome to deal with. He listened to what I was looking for in a car. Everyone worked together as a great team to put my deal together. Go see Max for your auto needs! read more

Unfortunately, I am writing this review because of the poor service that I received on 04/26/19. On 04/26 I had brought my BMW x1 in for a detail service. I had expected a high-quality detail since they are BMW and charge ~$300. Unfortunately, the detail was unacceptable. I had arrived to claim my vehicle at 6:00pm, where during inspections I had found that there were several things that were not done, or only done partially. 1. The first thing I noticed was that there was sap on my vehicle. When I brought this to the service center's employees' attention, he attempted to remove it with Windex. Since when is Windex acceptable to use on OEM paint? 2. While further inspecting my vehicle, I noticed that not one of my door pockets were cleaned or vacuumed out. There was still dirt, grime, and crust in them. 3. All four door jams, especially the trunk door was dirty. It looked as if no one even opened the doors to clean the vehicle. 4. The leather was not clean, and if it was, the quality of the cleaning is unacceptable. There were marks (such as dried, spilled drinks) still left on the seats. It was obvious that there was no conditioner taken to it. 5. The sun-visor mirrors were not cleaned. They contained fingerprints and smudges. 6. ** I'm not sure if this is included in their detail ** but, none of the vehicle's carpets seemed to be shampooed, just vacuumed. Even after all of these issues (most of which were pointed out during my vehicle pickup) and talking with the service manager, who agreed that things were missed, I was only offered 1/2 off my next vehicle detail. I am having trouble finding this to be acceptable, since, I will not be taking my vehicle to be detailed by Kendall BMW again. I feel as if Kendall BMW offered a service that they did not deliver on. I completely feel as if I have been scammed. read more

Would not recommended. Complete lack of ownership. My serpentine belt flew off my BMW X5 which was just replaced by BMW in Bend and they refuse to pay the cost of the new belt. I already paid for the one to be installed and it clearly wasn't done correctly. I feel completely blindsided. I was stranded in the middle of Montana because of this and they refuse to help out financially. Just do the right thing.... these times are hard enough. Spoke with Kyle there, and he is not who you want to work with. Just trying to help out someone else out there. read more

I went to the BMW dealership to drop off my car and get some service work done when I came back to overcharge me the labor was over $200 they added other parts on that I didn't know OK which they could've called me and let me know they are the most unprofessional establishment in the United States if you want to buy a car BMW or Audi go over to Portland or go over to California to get better service. They didn't even wash my car when I picked it up, I paid my bill and left I have bought five BMWs there and one Audi I will never buy another car at that establishment again there un professional and rude and they don't have a grip on what salesmanship is. I can probably go down to jiffy Lube or auto repair down the road and get better service. The Establishment needs to go to sales Trainning and communication course they need to revamp the whole dealership if they want to sell any more cars. They also need to respect ladies that come in their the disrespect and rudeness is uncalled for. read more

Jake was the best salesperson I have ever experienced when buying a vehicle. First class. He was very knowledgeable of the vehicles, yet persistent in trying to get me the best deal possible. If you go in there, ask for Jake and he will take good care of you. Just gave us a very good experience. read more

I took my X1 in for my 80,000 mile check up. Seemed to be a standard check-up and walked out the door saying everything looked good with a bill for something like $550. I didn't use the car for a few days and the next time I started it (around 48-72 hours later) there was white smoke coming out the tail when I turned the car on and also a whiff of a burning smell. This all happened to be right around when the fires started in OR so I wasn't 100% sure if it was the car. I don't drive long-distances much but finally after driving 15 miles from Awbrey Butte to Skyliner about 10 days later, I actually could see a slight bit of smoke from the engine when I raised the hood. I brought in the car for a second time (2 weeks after the initial servicing) and they said it was a Valve Cover Gasket and quoted me $1100. So I basically took the car in and was WORSE off then I was before the servicing. Wouldn't they have checked this during the "multi-point" inspection? Don't you think they would have run the car after servicing it to see? Besides being a waste of time going back in, it makes the "multi-point inspection" come off as a total sham. Then the ridiculous quote. Not even an apology for making me come in 2x in 2-3 weeks. I ended up going elsewhere and got a quote for like $580 for the gasket replacement. Not only was this so disappointing for their servicing team at Kendall BMW but it actually makes me not want to get a BMW from them on the sales side either. Should really think twice about price gouging when you failed in your initial car inspection to begin with! read more

Buying or leasing a car from Chris Root the manager and staff is a totally non stressful, non car buying experience. We have dealt with Chris and have family members as well.NO pressure.. he knows what will ultimately suit your likes but does not influence your decision. Big kudos to Jeff our salesman. His knowledge about BMW and the cars is excellent and his manners are impeccable. First class car buying experience read more

We have had two cars detailed by Jared. Both were black and needed TLC. My Lexus needed a good wax and we were very pleased. He also took a classic 1969 Black Charger and he made it shine. He took care and time on both cars. I highly recommend without any reservations. read more

Am I really the first person to write a review for Kendall BMW?! Great! Let me start by saying if you're going to buy a car, don't waste your time anywhere else-go see Kathy at Kendall. She's a real gem when it comes to salespeople. Up front, kind and honest...and great communication! I bought an off lease 2014 335i sight unseen and when I drove the 7 hours to get it, it was better than I thought it would be. Kathy went the extra mile to send me a couple video clips too (without being asked even). The business office was very good to work with - good communication, thorough but without the high pressure sales pitches. Don't get me wrong, they'll still offer products but it's not an unbearable-do-everything-possible-to-sell-stuff kind of place. All in all, Kendall BMW (BMW of Bend) had a very nice touch. I'd drive there again to buy from Kathy and their team. read more

Things seemed to have changed since Carrera BMW became Kendal BMW. Our yearly oil change, which is $30 for our Ford at Robberson's, was $200 at Kendal. And then it got expensive. They found a broken engine mount bolt, which appears to happen often with X3's at 60K miles, and even though BMW used to help pay to repair this manufacturing defect, now BMW corporate and Kendal BMW refuse to take any responsibility. So we ended up with a $2000 repair bill on a 9 year old car for a manufacturing defect. All very expensive and very irresponsible. (They did give us 10% off because we complained so much.) read more