If I could give zero stars for how this business is run, I definitely would. To start off, I signed up in September of 2021 before construction was even started. I signed an 18-month contract and started working out in 2022 when it finally opened and after I had my 2nd child. The coaches were great, and the workouts were good. There were no issues until 3 months into working out, I was presented a piece of paper saying they had a cancelation policy that I never signed. That policy stated that if you sign up for a class and cancel 8 his prior, they charge you $15. I said, well being that I have 2 kids under 2, if that was presented to me when I signed such a long contract, I would not have signed up or at least did a month to month contract. That being said, they charged me several times when I canceled 7 hours prior due to my kids being sick. Oh, and mind you, my baby got sick from their daycare where they let sick kids inb and had no max on the number of kids that were in there. They only had a max per family, so that could be 1 kid or 4. The babysitter changed constantly, and at times, the daycare was just pure choas and sick kids. It was not run well at all. I continued going because I liked the workouts, but 6 months in, I developed severe neck pain and migranes. I went to a doctor, got an MRI, and it showed I had degenerative disk disease, buldging cervial disks, arthritis to the point it was bone on bone. I told this to them, but they said I was in a contract to April 2024. I was like, what? I signed up in September 2022, and it's not my fault construction was delayed. They LITERALLY CHANGED THE DATE on my contract to reflect me starting in August of 2022. That is unethical, dishonest, and completely shady of them . So, in fearing they would jack up my credit fit THOUSANDS of dollars, I stayed and modified everything because of my neck. Finally, the migranes got worse, and my doctor said you can't do these types of workouts anymore as it will only make your neck worse over time. I brought them my doctor's note, paid them for the last month so that I could do the right thing, and give them a 30-day notice. For 10 days, they never returned my calls or emails, but instead, I got rude texts from Tara at the front desk. She specifically told me there was NO corporate number and no one I could talk to. I'm not sure how this chick has a job, by the way she talks to people. Anyway, she sent me a text( by the way, never identified who she was via text) and said that with exclamation points, my Dr's note was sent to corporate for review. I was like, you literally told me there was no one on corporate or someone for me to talk to! Cassie, the club manager who is probably 25 years old and NEVER responds to emails or phone calls, emails me and says it needs to be permanently disabled to get out of your contract. You owe us 70% of the remainder of your contract. So, 10 months. I was like, you have to be kidding me! You changed the date on my contact ( unethical) , put a policy in place and charged me when I never signed that when I joined ( dishonest) and now it's going against the contract that states you need a doctor's note or move more than 25 miles away and you can get out of your contract. This place is a scam and super shady. They lie. They don't direct you to someone in the corporate office than you can speak to, and they falsify documents. I would stay far away from this place. Look them up on the BBB. They have so many of these exact complaints. If I could give a ZERO star, I would. read more