I've been going to this clinic for more than 30 years. I have found all of the staff to be very…read morehelpful and caring. Only issue is how long it takes to get an appointment but I all my doctors are that way.

BEWARE of PA-C Aiyana Turpin Scott!! my husband saw her for headaches, dizzyness, lethargy and she…read morediagnosed tension headaches and told him to go home and take Advil. she totally ignored family history and a recent bad skiing accident as a reference. 5 days later I took my husband to the ER which resulted in a craniotomy for a large subdural hematoma from a brain bleed that occurred from his ski accident. She is ill trained and lacks medical experience, or has the mentality to "get 'em in, get 'em out" health insurance mentality we seniors often experience. My advice is to see a real doctor.

I don't have to use this clinic, i could go to a different doctor but I didn't have insurance when…read morei started going a decade ago. I love my Dr. Chin. They have always treated me fine, thats why I stayed with them. I was a mess when i came into the system because I have overlapping complex issues. I went into my first appointments bringing in a sheet of paper with different boxes describing problems and they went through the list. I didn't go in looking for a cure, I went to get disease management. And i have.

Outstanding Care from Ana Haberman, ARNP, Dr. Thomas Chin, MD, and the HealthPoint Medical Staff in…read moreBothell! Ana Haberman, ARNP, has been my husband's and my primary care provider for almost two years, and we couldn't be happier with the care we receive. Ana is incredibly knowledgeable, patient, and truly cares about our concerns. She always takes the time to listen, answers all our questions clearly, and never makes us feel rushed. On the occasions when Ana wasn't available, we saw Dr. Thomas Chin, MD, who was also very knowledgeable and caring. He made us feel comfortable and well cared for during those visits. The entire HealthPoint medical staff in Bothell is professional, friendly, and welcoming. They always respond quickly and are great at taking care of your concerns, which makes a huge difference in feeling supported and confident in your care. If you're looking for a provider and medical team who combine expertise with genuine compassion and responsiveness, I highly recommend Ana Haberman, Dr. Thomas Chin, and the HealthPoint staff in Bothell! N&M

Dr. Platz is the best physician I have ever met! She's been our family doctor for more than 20…read moreyears. She is extremely professional, super competent, very nice and understanding and always has the right diagnose and the right remedy. She has treated everything from a sinus infection to broken bones and she has set the bar in the medical profession very high. It's been a pleasure, privilege and an honor to have Dr. Platz care for our family.

I want to write a 5 star review for this Doctor - but separate from Lakeshore Clinic in Bothell,…read morewhere she works. Dr. Theresa Platz works at Lakeshore Clinic and is a stand-out in every sense. Lakeshore Clinic is getting better, but may be worth 2-3 stars tops. Dr. Platz is hard to get into and the scheduler offers other doctors when they tell you she's not available. I wait, or go elsewhere if need be. Lakeshore has a blood-draw & specimen lab, and X-ray faicility. However they lose X-rays and tell you to come back the following week for a simple blood draw... etc. It's hit & miss whether this place is more convenient than if she had a private office.

At first, Google maps or Apple Maps just say that Optum doesn't have a suite number. I'm glad they…read moretexted me it was suite 215! However, it's a little confusing b/c when you enter from the parking garage, it's literally a straight shot into the clinic! You don't have to go to the second floor. I'm so glad there were parking signs that pointed to the parking garage from all different angles and within radius! That was what I was most concerned about when I was heading down for my appt. The parking garage is small but you have to look up at the parking spots and see which ones are labeled 'Optum.' They're compact sized too so be careful since it's next to some concrete pillars between the parking spaces. I went here for Dermatology and not sure what other depts are around. Melissa, Dr. Iyer's MA was so warm! I met Dr. Iyer for the first time and she explains things well, not to mention humorous! She cares and really interacts with you on a friendly basis. I really like her! The exam rooms are clean and really modern!

I feel no one here actually wants to talk with you. Go in to dermatology. Find out what I needed…read morefor medication and get the prior authorization. They make you download a my chart app for tracking. They message me saying prior authorization was approved and to go pick up what I need at a pharmacy. I go in and they say it was never approved and needs to go through a specialty pharmacy. So get ahold of them via messaging app on my chart. They say its ready for pick up again but give me a pharmacy in Indiana. When I request a call on the my chart app from someone I'm told to call the pharmacy. Never got a call and still have many questions. Sounds very lazy to me. Probably wont get what I need because of it.

Beautiful and warm welcoming environment. Aaron was kind and attentive. Samira was thorough and…read moreattentive as well regarding patient care and referrals. Excited to come back for more healthcare!

Friendly, efficient and knowledgeable staff!! I am on my way to a better me with the support of…read morethis amazing staff. Finally an office that isn't driven by an algorithm. - April Parks

LOVE LOVE LOVE Dr. Rogers! I tell everyone I know about her. She's so attentive. Never makes me…read morefeel rushed. Very caring. I have nothing bad to say about her! Being in the medical field, I'm a tough critic and it took me an extremely long time to find a doctor that fit what I was looking for.

Dr Rogers is the best doctor I have ever had. She is knowledgeable, caring and never ever making me…read morefeel rushed or unimportant. I'm 70 years old and I've never had a Dr. as good as Heidi. Dr. Rogers has taken care of me for ten years now and I feel as if she is a good friend not just my Doctor.

It seems some reviews here are about UW's policies and procedures in general. I am talking about…read morethis clinic specifically. I have been going here for six years and I hope I never have to go anywhere else. I have very complex health needs and I always know I will be treated kindly and with respect by everybody here -- doctors, nurses, staff, lab technicians, everybody. The integration with my specialists is terrific. I feel like my entire care team here and at the rest of UW are connected and can help in treating me holistically, not just looking at numbers and stats.

Customer service-called to request that they respond to our mail order pharmacy to refill my…read morehusbands rls rx that he can't live without-it was supposed to be delivered today but they never responded. Called to request that they send in a short term rx to our local pharmacy to tide him over and update the mail order pharmacy rx. No local pharmacy rx called in and now my husband is in for a nightmarish night without his rls med. thanks alot.

I was a patent of Dr.Barbra Mendrays and very proud to say, in almost 57 years she is hands down…read morethe absolute best Drs I have ever had! I was struggling so bad and was on Suboxone and still am but, I was struggling with almost everything in my life! I didn't trust a Dr to touch me let alone take my life in there hands due to a bad situation and, my life was falling apart even though I was on Suboxone. Dr.Mendrey was so easy to talk to and so supportive and coucled me every step of the way. I have moved to Arizona and will never forget how much she helped me and, God's truth be known, I probably wouldn't be writing this review and as happy as I am today! Thank you Dr Mendrey and everybody in your office

Dr. Myers is thorough and attentive. We are ever grateful to his dedicated support in the health…read moreof our family.

Avoid! I went to him complaining about symptoms that matched those seen in a life-threatening but…read morerare disease. He was rude and condescending to me and acted like I had anxiety instead. Luckily, I found a better doctor who was open-minded and ordered the necessary tests. Sure enough, I did have that disease. This is not a doctor I would trust with the life of anyone I love.

Steer clear…read more "Practice philosophy" on her website: "Tired of being rushed through medical appointments? I personalize each visit, giving you the time and attention you deserve. I believe that spending more time with my patients is essential to providing good medical care. I provide an alternative to high-production, hamster-wheel-style practices, by scheduling visits that are longer and more relaxed." Reality: I was charged $220 for an office visit, and slapped with an additional $155 charge for "prolonged service." No warning during the visit that the "attention you deserve" is about to expire. When I called to question the charge, they stood firm. And they gave me the doc to talk to, not the accounting person. Weird. Oh, and I didn't think much of her as a doctor either. She has an annoyingly timid demeanor that does not inspire confidence and does not say what she thinks, rather asks you what you think. If zero stars were possible, that would be my rating.