We have been long time patients of Dr. Shlafer for over 16 years, have a new found appreciation for…read morehim every time we talk with family friends about their experiences. The personal service, dedication, and persistence we get from Dr. Shlafer is unparalleled, and far above the norm. This is why we recommend him to anyone that will listen. With four kids, we have seen our share of medical issues and emergencies. Dr. Shlafer is humble, yet confident, and he is always laser focused on the best interest of his patient. He won't always tell you what you want to hear, but instead he will provide you with a balanced, researched, and heart felt medical opinion. He will be your best advocate in your biggest times of need. He has amassed a wealth of knowledge and first hand experiences throughout his career, yet he is always willing to admit if something is outside of his scope. Dr. Shlafer maintains a strong network of the best doctors in the Northwest, and will never leave a patient hanging when in need. If he can't help, he will get you to the front of the line with someone who can. Personally, we look to Dr. Shlafer as a friend and an extension of our family. Our children look forward to visiting Dr. Shlafer, and love his great sense of humor. After over 16 years we still hear new jokes every time we visit, and no one can get a smile out of a sick kid like he can. Sincerely, Catherine and Jesse Thompson (and the whole family!)

If your child has ASD, do not bring them here. Not only have I noticed weird looks while waiting in…read morethe lobby by some of the nurses.. but yesterday I took my daughter in to check on something, and it required a urine sample. My daughter is 5 and not fully potty trained, some basic research would tell you that this is very typical behavior in children with ASD, especially of her level. I say this because: Looks I can ignore, but one of the nurses had the audacity to walk into the room and say "A little old mom".. those exact words. With FULL confidence and little attitude. I immediately was shocked and when they came back to the room, I (as politely as I could) said I was going to take my daughter somewhere else and that it is extremely unprofessional (and rude!) to say something like that. She then tried to say "I'm sorry you feel that way" to which I said "no, you took a direct jab at me and that's not right. Especially as a nurse." I explained that my daughter is learning at her pace, her father and I ask/offer every single day (with much praise) to have her use the toilet, but we aren't going to force her.. that's more psychologically damaging than what we are currently doing. She did try to come and apologize as I was complaining to the front office, but the damage was done. I did my best to not raise my voice and even ended on a "I hope you have a good day" to everyone, like I did every single time I came in before that.. It was a younger pregnant lady, but she is well old enough to know better. So take that as you will, I HIGHLY do NOT recommend this pediatricians office to anyone, especially children on the spectrum. Thank you for reading.

We like it here. The staff is friendly and always polite. We love our provider and have also had…read moregood experiences with the urgent care staff. It's a huge bonus that they have urgent care- so many kid issues require last minute appointments and we've never had trouble getting in. Appointments do not feel super rushed. It's cleaner than most doctors offices I've been too. The only down side is during busy times (like after school) the waiting room is packed with sick kids sitting really close to you. All in all though, good quality healthcare is really hard to find these days, and they are doing it pretty well here.

Unprofessional, they don't update you with any of there services, doctors are constantly coming and…read moregoing, used to come here as a child and always had same doc just for my kids to be shuffled around left and right. They lost my daughters patient info, after being a patient for four years

BEST Dr ever! Our entire family uses Dr. Sambrano. Of…read morecourse we all have dramatically different personalities and health issues. She has made each of us feel comfortable and found unique, effective health plans for each of us. I have never felt more comfortable with my health plan and am in the best shape of my life dispute a few health issues she is helping me manage through. Her authenticity and humbleness is something I have never experienced before in a doctor. Highly recommend for everyone if you want a Dr. that truly listens and cares.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

It was while ago, but I walked into this clinic defeated to get help for a debilitating and deadly…read moredisease that is unfortunately extremely resistant to treatment and the medical community is sadly ill equipped to both diagnose and treat. My expectations were low based on past experience and hearing story after story after story of poor treatment from medical professionals regarding this disease, but I was desperate and getting so sick. I saw a Bridget Noorishad who was a god send in my life at that moment. Due to lack of funding for date, most doctors are misinformed and cling to false beliefs about the disease to misdiagnose patients. It's a problem that leads to death unfortunately. Bridget wasn't familiar with this issue (most aren't) and held some common misbeliefs as do almost all medial professionals with the exception of ER doctors for some reason they seem to know it more. But what was amazing about Bridget is that she listened to what I had to say and I could tell she genuinely cared (such a relief and so refreshing given my expectations and experience dealing with this). She was skeptical at first as she should be, but she did the right thing and I don't think she knows how grateful I was! She said okay can you give me a minute and she left the room for awhile to go investigate and get to the truth. She humbled herself and did what all doctors should do in this situation. After all, they can't know everything. She took the time and care to figure it out and returned with honestly the best possible treatment plan she could have. After being misdiagnosed for well over a year thanks to false outdated info and doctors who cling to it, this was EXACTLY what I needed in that moment. I couldn't be happier with the care I received here and while treatment was less than effecthve that was not her fault. It was the right treatment just too late and I went too long with insufficient treatment. It's complicated but I just want to say I 100% recommend this walk in. The care FAR exceeded all others I've visited in the area. Thank you for taking me seriously....all too often that's not the case with this issue and you have NO IDEA just how much I needed that! Edit Added:...Oh and I should add that she was even willing to go above and beyond and offered to stay late so my boyfriend could stop by on his way home and talk to her. She isn't a family therapist (or at least not to my knowledge) and definitely did not have to do that, but thank god there are actually good people on the world who understand the importance of their profession and take it so seriously! I'm telling you it's extremely rare to see a medical professional who is as dedicated

Took 2 hours to get sore throat medicine....and I was the first/only person in the building for the…read morefirst 30 minutes. Waste of time.

I can't sing enough praise for Dr. Hurd to fully do her and her clinic justice! She has been my…read moreprimary care doctor since 2014, helping me [naturally] through fertility struggles, then prenatal care and delivering our first daughter in 2018, and then again with our second daughter just last month. She helped make my dream for natural home births a reality, supporting and guiding me the whole way. She is now the primary doctor for both our girls as well! We are a happy family of 4 now in large thanks to her. Her clinic space is warm and welcoming, as is the staff. I always feel at ease there, like going to see friends. Dr Hurd always gives you her undivided attention during appointments, and I've never once felt rushed. Its also nice to not be passed around between nurses, having to explain things over and over. Dr. Hurd makes her patients feel comfortable, supported, and listened to. I actually enjoy going to the doctor because we get to see her! For us, naturopathic medicine and Origins Natural Health is the only way to go and we can't imagine seeing anyone else. Highly, highly recommended!!!

We've been here for over 8 years. The doctors all are amazing especially Dr. Hurd, she's also an…read moreincredible midwife. I'm so thankful for them. They listen, they care and I feel safe getting help for myself and my children here, which is even more important. This office is an answer to many prayers. It's not easy these days to find medical care that is truly worthy of your trust. These doctors are truly a blessing.

To busy to see there patients. 2 months to see a doctor even on follow up. They like using vertural…read moreappointments then one on one. And only have 2 PhD to help you. All the others have left.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.

I have been under the care of Dr. Randall over 10 years , she is wonderful, dedicated, very easy…read moreto talk to. Her practice is small but she knows her patients by name and remembers you and your history. I don't feel like a number when I go to see her and I trust her in every way to keep me healthy when I have concerns. She is what I consider a real Doctor because if you are super sick she does make house calls. She also is my GrandMothers Doctor and well if you want a Doctor who doesn't rush you and is there to assist you in anyway I recommend Dr. Randall 100%! She is very understanding and helpful! Never a long wait in the office and the office ladies Roxanne and Elizabeth are both very pleasant and easy going. I am greatful I have her as my Doctor!!!

Let me start by stating that I used to work with Dr Rendall, a completely lovely and dedicated…read morewoman. Her clinic is run a bit differently then what you are used too (in a good way) as she has this cool set up where you pay a flat (monthly) fee and can see her as many times as you need. She has other options but that is how most of her patients do it. Seems odd, but for those of us without insurance, it is a much cheaper way of getting (amazing) healthcare when compared to other options.

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.