We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

I regret hiring California Pools Claremont and I will have to live with what is likely the worst…read morefinancial decision in my life. Rick is friendly and seems knowledgeable while having a very nice/fancy showroom.... but..... Out of 7 quotes I received, California pools was the highest. I received bids ranging from $21k to $40k to have my existing pool refinished with pebble, new coping, new heater and water line tile. I also added a baja shelf where my existing steps were. Nothing too extravagant, but what's funny is that Rick mentioned a couple of times that "with your limited budget"... excuse me? My limited budget? I spent double with you to have the same work done and I would have gotten a better finished product if I would have chosen a different company. Here are the details: Demolition began in February/beginning of March, the project was completed according to California Pools in July/August. Demolition went smooth. So far so good... but then the problems began... Yes, it rained more than we usually get in our area and I understand that will delay any project, but this was more than just rain delays..... Then, the next step of installing the travertine coping and tiles. Two months later by May 9, the coping and tiles were installed. We chose a nice glass tile around the spa and deep end of our pool to accent the water line tiles. Took two weeks to install the tile... which seemed like a long time. I had my doubts of the experience of this team, not to mention if these were even employees of California Pools (while I can't fully confirm, i have come to a conclusion that every team from demo, tiles, pebble were all subcontracted) I know for sure the tile and pebble teams were not California Pools employees as I saw other company names on their trucks. The tiles were installed incorrectly and almost every glass tile had giant air pockets between the tile mastic/mortar which would not have been acceptable to anyone (pictures shown) When I mentioned this to Rick, he said his team installed them correctly and initially he tried to say it was out fault for choosing glass tile? LOL He said he believes the tiles were installed correctly but after some back and forth he agreed to take a look for himself even though I sent pictures to him after the install. Immediately upon inspection, he admitted that this tile team messed up. We ended up tearing out all the glass tile and they did it over. June 7, the tiles were reinstalled. Noticed two pieces of cracked coping, Rick brushed it off saying there is no way these guys installed broken pieces. They obviously messed up the glass tiles, but no way installed cracked coping? hmmm... 2 weeks later, the pebble install begins. I met with Rick in my backyard in the morning before leaving for work. I stood next to him watching the crew apply the pebble mix into the pool, I told Rick how anxious we are to see the glass pebble option that we contracted and purchased extra for originally.... There aren't samples of the pebble with glass option this so being able to see it for the first time would be nice... He looks at me and says what glass pebble option? I was in shock at this response, I told him, we chose to add the glass pebbles for an extra $800 or so... He immediately left to pick up the glass and said he hopes it's not too late to add. As he was walking out of my backyard, he said to me, "if it's not on the contract, you are paying extra for the glass pebble and we will add it to the total." I replied to him telling him, I know it's on the agreement and we are already paying for the "option" and for what ever reason its not contracted, I will pay for it. Received a text an hour and a half later saying that they got the glass in the mix on time (I have my doubts about this as I will explain later). Also, a text shortly after saying that he also checked the contract and the glass pebble option was on the original agreement. (Looking back at this, I wish I would have never mentioned it) June 23... finally the pool is full with water, the first round of chemicals were done as we paid around $500 to have Rick complete the start up, which is "crucial". What I thought would take around 3 to 4 weeks once a week to "start up" the pool, there were only 2 visits afterwards. My biggest issue, the finish of the pebble is rougher than any concrete at my house. The 3 or 4 times my kids tried the pool, they were constantly scraping and cutting themselves. I even drew blood on my knees the couple times I tried, but according to Rick, this is normal and brushing the pool will eventually smooth it out? LOL Not according to the pebble mfg or the National Plasterers Council. Now I'm being ignored even after Rick agreed to come out and polish out the rough areas. Since they are now non responsive, I hope others see this.... I will be hiring another company to fix their mess.

We are extremely happy of the outcome of our pool and the whole experience! We knew getting into…read morethis project was going to be challenging especially during the Covid-19 pandemic. Our project manager/owner Rick was hands on with each phase of the process. All of our questions and concerns were answered right away. Our pool looks amazing both day and night.

I called Gary's to figure out why my pool vacuum was not moving at the pace it was supposed to. I…read morehad just purchased it from Gary's 10 months ago so I knew it was under warranty. They sent out their technician and he identified there was a problem with the motor and it needed to be replaced. The issue was the warranty is with Hayward and Dennis explained to me that I would need to contact them for the warranty. Fast forward, I went to pick up my repaired pool cleaner at the store and expressed that it was a little inconvenient for me to contact Hayward for the warranty and that I had purchased the cleaner from Gary's. Dennis, heard and understood what I was saying and told me to not worry about it and take the vacuum. That is not what I expected and really appreciate him taking the time to hear my story. I tried to pay him for his service still but he told me to pay him when I get my warranty settled with Hayward. I was surprised by this level of service and even though I tried to pay him still, he would not take the payment and shut off his computer. Thanks Gary's, I will keep coming back for my pool needs.

UPDATE. An additional $650 later, I finally have the heater…read moreand filter installed properly. It's amazing what a reliable pool professional can do. I gave up trying to get Garys to stand by their work.

I've gone through quite a few pool people. And I cannot say enough about mark. And lucky I have…read moreWoody, as my pool man, they communicate, they show app on time. Pricing is fair. Mark also resurfaced our pool and did an amazing job kept in touch throughout the whole process, to let us know when it would be done. And it was done on time, and it was done well. And Woody, we communicate if there's an issue with the weather or anything that needs to be looked at. He's one of the nicest people. I've ever met. He's always got a great attitude. He takes his time and always does a great job. I really appreciate it, and I'm grateful to both. It's one less thing on my plate, and to have it done, right every time means a lot.Thank you for the great service mark and woody

Stained our pool. Up sold us on services. Kept blaming the equipment, despite it being only 2 years…read moreold. Yes this was three years ago but his work has caused further issues to the surface.

Great Service, helpful and informative. A nice change from the "chain" pool supply stores. We…read morewill be back.

From the owner: We service pools! We also offer retail sales of swimming pool and spa supplies such as chemicals,…read moremaintenance tools, pool toys, repair equipment, water testing as well as weekly service. Although, our retail showroom is new, we have been maintaining pools and spas for 10 years! We are excited to now offer our expertise and vast experience to those who maintain their own pools. Stop by today for all of your pool and spa needs. We will be happy to diagnose issues with your pool or spa's chemical balance, equipment or plumbing and make sure to get you the necessary products or information to remedy the problem.

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Very good delivery! This crew was amazing. Had a very…read morecan-do attitude had a couple problems with my gate being too narrow. They didn't have a problem waiting for me to open up the gate. They just made it happen. I am very happy with my purchase and with the delivery. LAC25-190

Outstanding customer service. Built dream outdoor kitchen. Excellent craftsmanship,…read moreknowledgeable staff.

The entire team (sales, builders & installers) were great. Everybody was professional and…read morecourteous. Teams were punctual and cleaned up afterwards. Turned out better than we anticipated.

Johnny and his team did an excellent job in replacing the water heater, skimmer, fountain pump and…read moreadding water auto level to my pool in San Dimas, his price is actually very competitive and he is very honest! He later on saved me $200 by not replacing the manifold! Was very happy with his work that I hired them to maintain my pool going forward. P.S. before all these repairs he found the water leak in the pool and patched it at no cost! Im a client for life!

I recently had Johnnys team out to open my pool following a major remodel, and the experience was…read moretop-notch from start to finish. Knowing they are certified with the National Plasterers Council gave me a lot of peace of mind, especially with a fresh surface to protect. They didn't just show up once and call it a day; they were here for four days straight to make sure the chemistry and the startup process were absolutely perfect. Each day requires a different chemistry. Their communication was probably the best part of the whole experience. They were incredibly responsive to messages and took the time to explain every step of what they were doing, which really helped me understand how to maintain the new finish. It's rare to find a crew this dedicated to the details and so willing to keep the customer in the loop. Their pricing wasn't cheap but within line for what I expected. I'm beyond happy with how the water looks, crystal clear and smooth, and would definitely use their services again for any future needs.

David and his team at WestCoast Pool Service and Repair were great to work with. They were…read moreprofessional, on time, and always checked in when arriving at my house, which I really appreciated. I had them do an acid wash, replace my pool and spa lights, clean the tile, and repair a small concrete patch. Everything turned out great and the whole process was smooth from start to finish. It's not always easy finding reliable pool service, but these guys delivered. I wouldn't hesitate to use them again and would definitely recommend them to anyone needing pool work done.

Professional, efficient, and extremely knowledgeable…read more They inspected our infinity pool, replaced the pumps, and repaired several aging components. Infinity pools are complex systems, but they clearly understand the mechanics and handled everything with confidence and precision. The work was completed quickly, communication was clear, and the quality was excellent. Our pool is now running perfectly. Highly recommended.

Big Shout out to Andrew!! Him and the crew were awesome workers and gave us exactly what we wanted…read moreour pool to look like . Andrew guided us through the entire plan and explained every detail. Andrew was super responsive and always kept us updated. Ramon is such a detailed worker and made it all look perfect . I definitely recommend Divine Pool service for your next pool project !

Our pool remodel was a complete success! They are very organized and thorough with their job. Our…read morepool has never looked better! They gave us a good price as well. This company is one to consider for small or large projects!