We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

I regret hiring California Pools Claremont and I will have to live with what is likely the worst…read morefinancial decision in my life. Rick is friendly and seems knowledgeable while having a very nice/fancy showroom.... but..... Out of 7 quotes I received, California pools was the highest. I received bids ranging from $21k to $40k to have my existing pool refinished with pebble, new coping, new heater and water line tile. I also added a baja shelf where my existing steps were. Nothing too extravagant, but what's funny is that Rick mentioned a couple of times that "with your limited budget"... excuse me? My limited budget? I spent double with you to have the same work done and I would have gotten a better finished product if I would have chosen a different company. Here are the details: Demolition began in February/beginning of March, the project was completed according to California Pools in July/August. Demolition went smooth. So far so good... but then the problems began... Yes, it rained more than we usually get in our area and I understand that will delay any project, but this was more than just rain delays..... Then, the next step of installing the travertine coping and tiles. Two months later by May 9, the coping and tiles were installed. We chose a nice glass tile around the spa and deep end of our pool to accent the water line tiles. Took two weeks to install the tile... which seemed like a long time. I had my doubts of the experience of this team, not to mention if these were even employees of California Pools (while I can't fully confirm, i have come to a conclusion that every team from demo, tiles, pebble were all subcontracted) I know for sure the tile and pebble teams were not California Pools employees as I saw other company names on their trucks. The tiles were installed incorrectly and almost every glass tile had giant air pockets between the tile mastic/mortar which would not have been acceptable to anyone (pictures shown) When I mentioned this to Rick, he said his team installed them correctly and initially he tried to say it was out fault for choosing glass tile? LOL He said he believes the tiles were installed correctly but after some back and forth he agreed to take a look for himself even though I sent pictures to him after the install. Immediately upon inspection, he admitted that this tile team messed up. We ended up tearing out all the glass tile and they did it over. June 7, the tiles were reinstalled. Noticed two pieces of cracked coping, Rick brushed it off saying there is no way these guys installed broken pieces. They obviously messed up the glass tiles, but no way installed cracked coping? hmmm... 2 weeks later, the pebble install begins. I met with Rick in my backyard in the morning before leaving for work. I stood next to him watching the crew apply the pebble mix into the pool, I told Rick how anxious we are to see the glass pebble option that we contracted and purchased extra for originally.... There aren't samples of the pebble with glass option this so being able to see it for the first time would be nice... He looks at me and says what glass pebble option? I was in shock at this response, I told him, we chose to add the glass pebbles for an extra $800 or so... He immediately left to pick up the glass and said he hopes it's not too late to add. As he was walking out of my backyard, he said to me, "if it's not on the contract, you are paying extra for the glass pebble and we will add it to the total." I replied to him telling him, I know it's on the agreement and we are already paying for the "option" and for what ever reason its not contracted, I will pay for it. Received a text an hour and a half later saying that they got the glass in the mix on time (I have my doubts about this as I will explain later). Also, a text shortly after saying that he also checked the contract and the glass pebble option was on the original agreement. (Looking back at this, I wish I would have never mentioned it) June 23... finally the pool is full with water, the first round of chemicals were done as we paid around $500 to have Rick complete the start up, which is "crucial". What I thought would take around 3 to 4 weeks once a week to "start up" the pool, there were only 2 visits afterwards. My biggest issue, the finish of the pebble is rougher than any concrete at my house. The 3 or 4 times my kids tried the pool, they were constantly scraping and cutting themselves. I even drew blood on my knees the couple times I tried, but according to Rick, this is normal and brushing the pool will eventually smooth it out? LOL Not according to the pebble mfg or the National Plasterers Council. Now I'm being ignored even after Rick agreed to come out and polish out the rough areas. Since they are now non responsive, I hope others see this.... I will be hiring another company to fix their mess.

We are extremely happy of the outcome of our pool and the whole experience! We knew getting into…read morethis project was going to be challenging especially during the Covid-19 pandemic. Our project manager/owner Rick was hands on with each phase of the process. All of our questions and concerns were answered right away. Our pool looks amazing both day and night.

I love going to Gary's swimming pool supplies because they are very knowledgeable on everything…read morethat they have and they will even give you advice on what you should do if you're having pool issues

Just FYI this is NOT the Garys Pool Supplies we know anymore to the customers who have came her for…read moreover 25 plus years, they were bought out 8 months ago. They are under NEW OWNERSHIP. The new manager is Dennis and he's very nice and helpful. I was looking for Daniel but he is no longer there due to buy out. I did not see any of the employees i usually see. I miss the familiar faces over the years but i will give this company a try. Miss you Gary and Son!!

Amazing!!!! I tried for 3 months and wasted $$$$$...then Mark Moraga sent me George and now its a…read morebeautiful pool. The best it has been in a VERY long time. Mark and George are super nice and professional and I highly recommend them to all. ​

Stained our pool. Up sold us on services. Kept blaming the equipment, despite it being only 2 years…read moreold. Yes this was three years ago but his work has caused further issues to the surface.

Great Service, helpful and informative. A nice change from the "chain" pool supply stores. We…read morewill be back.

From the owner: We service pools! We also offer retail sales of swimming pool and spa supplies such as chemicals,…read moremaintenance tools, pool toys, repair equipment, water testing as well as weekly service. Although, our retail showroom is new, we have been maintaining pools and spas for 10 years! We are excited to now offer our expertise and vast experience to those who maintain their own pools. Stop by today for all of your pool and spa needs. We will be happy to diagnose issues with your pool or spa's chemical balance, equipment or plumbing and make sure to get you the necessary products or information to remedy the problem.

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Great customer service and sales support . I love the product and quality. I love my saa and use…read moreit daily

From the minute we decided to buy our outdoor kitchen, the team at Tropicana was amazing! I had so…read moremany questions and they were always happy to answer promptly. I highly recommend going to their showroom to select your colors. They were very patient with me (and helpful) when I went with my daughter. The installation went beautifully, they were on time and so respectful of our property. They even worked with our electrician when he was installing the ground lines. Since the install, the team continues to answer our questions about little things. The structure is super high quality and beautifully crafted. We couldn't be happier with our decision and highly recommend Tropicana.

Tropicana corrected the issues and made things right. We had some things that were not worked out…read morein advance but they came out and fixed the problem. Communication is very important!

Johnny and his team provided a competitive quote to replace my pool light. I had requested several…read morequotes and every vendor said I needed to replace the pool light completely, and I went with Just Pools because they seemed very honest and helpful. Upon arrival, Johnny was able to fix my light by just screwing it back in vs replacing it altogether. I appreciated his honesty in fixing my pool, whereas I felt some other vendors just tried to quote me highest repair prices. I would hire Johnny and his team again.

I maintain my pool. Have for years. Woke up to a cracked…read morefilter. Tried to seal myself. Bad idea. Don't try this. It doesn't work. Pool filters run under high pressure. Just pools responded right away. I had sent a message with pictures. Had quote and options within minutes. Couldn't be home for install. Just Pools made this frustrating event painless. I couldn't be there for install. Completion video sent. Amazing price. Done quickly. Effortless for me. Thank you!!!

David and his guys were great to work with on getting a new pool heater! They were always available…read moreto answer all of my questions! They quickly installed my heater so that we could enjoy our spa again! Yay West Coast Pools! Thank you!! Dana & Otto

West Coast Pool Service and Repair recently replaced my pool pump after the old one stopped…read moreworking. They weren't the cheapest quote I received, but they were right in the middle and were the only licensed pool repair service among the companies I considered. They were responsive to my questions throughout the process, and the installer was efficient, professional, and had the new pump installed quickly. Overall, I'm very happy with the work and the experience. Would I hire them again? I hope I don't need to anytime soon...but if I do, I would definitely call them again.

Big Shout out to Andrew!! Him and the crew were awesome workers and gave us exactly what we wanted…read moreour pool to look like . Andrew guided us through the entire plan and explained every detail. Andrew was super responsive and always kept us updated. Ramon is such a detailed worker and made it all look perfect . I definitely recommend Divine Pool service for your next pool project !

Our pool remodel was a complete success! They are very organized and thorough with their job. Our…read morepool has never looked better! They gave us a good price as well. This company is one to consider for small or large projects!