I regret hiring California Pools Claremont and I will have to live with what is likely the worst…read morefinancial decision in my life. Rick is friendly and seems knowledgeable while having a very nice/fancy showroom.... but..... Out of 7 quotes I received, California pools was the highest. I received bids ranging from $21k to $40k to have my existing pool refinished with pebble, new coping, new heater and water line tile. I also added a baja shelf where my existing steps were. Nothing too extravagant, but what's funny is that Rick mentioned a couple of times that "with your limited budget"... excuse me? My limited budget? I spent double with you to have the same work done and I would have gotten a better finished product if I would have chosen a different company. Here are the details: Demolition began in February/beginning of March, the project was completed according to California Pools in July/August. Demolition went smooth. So far so good... but then the problems began... Yes, it rained more than we usually get in our area and I understand that will delay any project, but this was more than just rain delays..... Then, the next step of installing the travertine coping and tiles. Two months later by May 9, the coping and tiles were installed. We chose a nice glass tile around the spa and deep end of our pool to accent the water line tiles. Took two weeks to install the tile... which seemed like a long time. I had my doubts of the experience of this team, not to mention if these were even employees of California Pools (while I can't fully confirm, i have come to a conclusion that every team from demo, tiles, pebble were all subcontracted) I know for sure the tile and pebble teams were not California Pools employees as I saw other company names on their trucks. The tiles were installed incorrectly and almost every glass tile had giant air pockets between the tile mastic/mortar which would not have been acceptable to anyone (pictures shown) When I mentioned this to Rick, he said his team installed them correctly and initially he tried to say it was out fault for choosing glass tile? LOL He said he believes the tiles were installed correctly but after some back and forth he agreed to take a look for himself even though I sent pictures to him after the install. Immediately upon inspection, he admitted that this tile team messed up. We ended up tearing out all the glass tile and they did it over. June 7, the tiles were reinstalled. Noticed two pieces of cracked coping, Rick brushed it off saying there is no way these guys installed broken pieces. They obviously messed up the glass tiles, but no way installed cracked coping? hmmm... 2 weeks later, the pebble install begins. I met with Rick in my backyard in the morning before leaving for work. I stood next to him watching the crew apply the pebble mix into the pool, I told Rick how anxious we are to see the glass pebble option that we contracted and purchased extra for originally.... There aren't samples of the pebble with glass option this so being able to see it for the first time would be nice... He looks at me and says what glass pebble option? I was in shock at this response, I told him, we chose to add the glass pebbles for an extra $800 or so... He immediately left to pick up the glass and said he hopes it's not too late to add. As he was walking out of my backyard, he said to me, "if it's not on the contract, you are paying extra for the glass pebble and we will add it to the total." I replied to him telling him, I know it's on the agreement and we are already paying for the "option" and for what ever reason its not contracted, I will pay for it. Received a text an hour and a half later saying that they got the glass in the mix on time (I have my doubts about this as I will explain later). Also, a text shortly after saying that he also checked the contract and the glass pebble option was on the original agreement. (Looking back at this, I wish I would have never mentioned it) June 23... finally the pool is full with water, the first round of chemicals were done as we paid around $500 to have Rick complete the start up, which is "crucial". What I thought would take around 3 to 4 weeks once a week to "start up" the pool, there were only 2 visits afterwards. My biggest issue, the finish of the pebble is rougher than any concrete at my house. The 3 or 4 times my kids tried the pool, they were constantly scraping and cutting themselves. I even drew blood on my knees the couple times I tried, but according to Rick, this is normal and brushing the pool will eventually smooth it out? LOL Not according to the pebble mfg or the National Plasterers Council. Now I'm being ignored even after Rick agreed to come out and polish out the rough areas. Since they are now non responsive, I hope others see this.... I will be hiring another company to fix their mess.

We are extremely happy of the outcome of our pool and the whole experience! We knew getting into…read morethis project was going to be challenging especially during the Covid-19 pandemic. Our project manager/owner Rick was hands on with each phase of the process. All of our questions and concerns were answered right away. Our pool looks amazing both day and night.

I called Gary's to figure out why my pool vacuum was not moving at the pace it was supposed to. I…read morehad just purchased it from Gary's 10 months ago so I knew it was under warranty. They sent out their technician and he identified there was a problem with the motor and it needed to be replaced. The issue was the warranty is with Hayward and Dennis explained to me that I would need to contact them for the warranty. Fast forward, I went to pick up my repaired pool cleaner at the store and expressed that it was a little inconvenient for me to contact Hayward for the warranty and that I had purchased the cleaner from Gary's. Dennis, heard and understood what I was saying and told me to not worry about it and take the vacuum. That is not what I expected and really appreciate him taking the time to hear my story. I tried to pay him for his service still but he told me to pay him when I get my warranty settled with Hayward. I was surprised by this level of service and even though I tried to pay him still, he would not take the payment and shut off his computer. Thanks Gary's, I will keep coming back for my pool needs.

Looks like Gary sold, and the person the bought it has absolutely no idea what they are doing…read more Almost ruined by pool with bad testing and bad advice. I'm glad I listened to my gut before more damage could be caused.

I've gone through quite a few pool people. And I cannot say enough about mark. And lucky I have…read moreWoody, as my pool man, they communicate, they show app on time. Pricing is fair. Mark also resurfaced our pool and did an amazing job kept in touch throughout the whole process, to let us know when it would be done. And it was done on time, and it was done well. And Woody, we communicate if there's an issue with the weather or anything that needs to be looked at. He's one of the nicest people. I've ever met. He's always got a great attitude. He takes his time and always does a great job. I really appreciate it, and I'm grateful to both. It's one less thing on my plate, and to have it done, right every time means a lot.Thank you for the great service mark and woody

Amazing!!!! I tried for 3 months and wasted $$$$$...then Mark Moraga sent me George and now its a…read morebeautiful pool. The best it has been in a VERY long time. Mark and George are super nice and professional and I highly recommend them to all. ​

Great Service, helpful and informative. A nice change from the "chain" pool supply stores. We…read morewill be back.

From the owner: We service pools! We also offer retail sales of swimming pool and spa supplies such as chemicals,…read moremaintenance tools, pool toys, repair equipment, water testing as well as weekly service. Although, our retail showroom is new, we have been maintaining pools and spas for 10 years! We are excited to now offer our expertise and vast experience to those who maintain their own pools. Stop by today for all of your pool and spa needs. We will be happy to diagnose issues with your pool or spa's chemical balance, equipment or plumbing and make sure to get you the necessary products or information to remedy the problem.

Chris was very knowledgeable and helpful in this process. I was fitted with the perfect spa for my…read moreneeds. The price was well within my price range and budget!

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

From the minute we decided to buy our outdoor kitchen, the team at Tropicana was amazing! I had so…read moremany questions and they were always happy to answer promptly. I highly recommend going to their showroom to select your colors. They were very patient with me (and helpful) when I went with my daughter. The installation went beautifully, they were on time and so respectful of our property. They even worked with our electrician when he was installing the ground lines. Since the install, the team continues to answer our questions about little things. The structure is super high quality and beautifully crafted. We couldn't be happier with our decision and highly recommend Tropicana.

The entire team (sales, builders & installers) were great. Everybody was professional and…read morecourteous. Teams were punctual and cleaned up afterwards. Turned out better than we anticipated.

I'm not someone who leaves reviews often, but Johnny Hernandez and Just Pools & Spas earned this…read moreone. If you're reading this, there's a good chance you're exactly where I was a few weeks ago getting quotes, comparing contractors, reading every review you can find, and wondering who's actually being honest with you. Pool renovations aren't cheap. When I started getting estimates, it felt like every company wanted to turn my pool resurfacing project into a complete backyard renovation. I would ask about resurfacing the pool and somehow end up with a quote to replace half the yard. Some of the estimates I received were two to three times higher than what I ended up paying. Then I met Johnny. What I appreciated right away was that he wasn't trying to sell me on everything possible. He actually took the time to explain what needed to be fixed, what could stay, and what would just be a waste of money. There were multiple things other companies wanted to replace that Johnny told me were perfectly fine. That was the moment I felt like I found someone I could trust. Honestly, it felt less like talking to a salesman and more like talking to someone who genuinely wanted us to make the right decision. Once the project started, everything happened exactly the way he said it would. Every morning around 7 a.m. the crew was there and ready to work. No delays. No disappearing acts. No excuses. No surprise phone calls telling me I suddenly needed to spend thousands more because they "found something." They took our old rough, itchy fiberglass pool and completely transformed it into an Aqua White mini pebble finish that looks incredible. The water color is beautiful, the finish feels amazing, and it honestly feels like a completely different pool. What impressed me most wasn't just the finished product, it was the integrity throughout the entire process. In a world where it feels like everyone is trying to squeeze every last dollar out of you, Johnny was the exact opposite. He treated our project like it was his own and treated our money with respect. The project was completed in less than a week, the quality was excellent, the communication was great, and the final bill was exactly what we agreed on. If you're on the fence, my advice is simple: get whatever quotes you want, but make sure Johnny is one of them. I did the shopping around. I asked the questions. I compared the numbers. Looking back, choosing Just Pools & Spas was one of the easiest decisions we made. Thank you Johnny and the entire team. You guys absolutely crushed it.

Stored chemicals on property when told not store on rental property…read more Pool sweep broke and laying next to house. Told tentant but POOL SERVICE PAYED AND HIRED BY MGT COMPANY. The should have notified wright property mgt company.not tentants.

We had a great experience working with David and West Coast Pools for our pool project. From start…read moreto finish, everything was completed in a timely manner, and the team was professional, responsive, and easy to work with. As with any large project, there were a few issues that came up along the way. What impressed us most was how quickly and professionally they addressed our concerns. They took the time to make things right and ensured everything was completed to our standards, which we really appreciated. The finished pool looks fantastic, and we're very happy with the end result. Because of our positive experience, we've already referred them to friends and neighbors who are considering pool remodeling of their own. We wouldn't hesitate to recommend them to others looking for quality work and excellent customer service. It's hard to find a company that stands behind its work and truly cares about customer satisfaction, and this team did exactly that.

David and his team at WestCoast Pool Service and Repair were great to work with. They were…read moreprofessional, on time, and always checked in when arriving at my house, which I really appreciated. I had them do an acid wash, replace my pool and spa lights, clean the tile, and repair a small concrete patch. Everything turned out great and the whole process was smooth from start to finish. It's not always easy finding reliable pool service, but these guys delivered. I wouldn't hesitate to use them again and would definitely recommend them to anyone needing pool work done.