I fully trust and appreciate the Aqua System company. I am compelled to leave a review after…read moreseeing their people work on a problem we had with silicon resin beads filtering into our water supply from our soft water system. Understand, our system had NEVER been serviced since it was installed decades ago. After talking with the people in the store, I tried to replace the resin bed myself. With no skills of this kind, I pestered the employees over and over again before I made the exchange for a new resin bed. They were fully interested in solving my problem and took a model system apart in front of me several times before I had the courage to try it on my own at home. Through the many demonstrations, the team members never once let me see any sign of disgust or aggravation with my incompetence. I don't know how they kept from rolling their eyes. I eventually scheduled a service call due to a possible problem with the replaced resin bed. Eventually, we had to have a second service call before the problem was corrected. After all of that, I received a call from Jon, the Greenwood store manager, the morning after the system was fixed. The technician that had been at our house the day before had explained that the need for the service call was possibly due to a fault with the replacement resin bed. The company is not charging us for the service calls. This is not the kind of service that I am used to seeing in our world any longer. This company is in the business of making happy customers. I love my water!

After moving to a new house, I was horrified at my water quality. The search for a good water…read moresoftener company began and I quickly chose Aqua Systems. I was overwhelmed with the idea of such a big purchase but the company explained all of their price options, their rental program, and a rent to buy program. They made it so easy and affordable. They quickly came out for the installation and I haven't had any problems since. My water quality is SO much better now. I'm very happy with my choice to use Aqua Systems!

First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

These guys are pretty terrible. I was a customer of theirs for 4 years before I quit yesterday…read more They are constantly late on deliveries by hours or days ( sometimes weeks ). Unless you have your empty jugs laid out by your front door, they will not attempt to notify you that they are there by knocking on your door to make sure that the empties are taken away. They have a very odd billing cycle that doesn't make a lot of sense to me, and I always felt like I was a month behind. They are horrible at notifying you of problems with your account. I had closed a card down in 2018, but they continued to deliver for 6 months even though they couldn't pull money from my account. When I finally got a notification from them about 7 months afterwards, they had been charging me exorbitant late fees and etc fees, so when I finally updated my card with them, in one month they decided to pull about $600 from my account with no warning whatsoever. Their customer service is terrible. God forbid you ever need to call them, as you'll likely be on hold for 5-20 minutes or more before you speak to a human. Final straw was yesterday when I called in to ask about $600 charge. I was on hold for about 20 minutes then spoke to some young man who was very hard to understand and kept giving me circular nonsense logic to my questions. When I told him I wanted to turn off paperless billing so that I got an actual bill each month instead of them just pulling money out with no notice, he informed me that they were now charging an additional fee each month for paper billing. When I expressed that I didn't appreciate that kind of shady tactics and wanted to close my account, he hung up on me instead of helping me close down my account. Would not recommend this service to anybody in the Indianapolis metro market. They are not a viable solution if you like on time deliveries and billing that doesn't change dramatically month to month. FYI the only reason I gave them 2 stars instead of 1 is that the cancellation process was quite well when I called back after the young man that hung up on me. Once I made the selection from the robot operator to cancel my account, I got a human being in like 3 seconds. She was very nice, warm, easy to understand, and was very apologetic about the bad experiences. If all of their employees were as good as the employee that helped me shut my account down, I might have stayed a customer.

I moved a while ago and have been trying to cancel this service for 2 years, the invoice has been…read morepiling up on cash for me and I just received a debt email related to it the other day of around 160 dollars even though I have MANUALLY cancelled every single delivery for those past 2 years. They also completely refuse to acknowledge any requests and fail to follow up to any response they have. Please god do not ever, ever use this company for anything, because you will regret it. They did contact me a bit ago telling me that I had not returned the water cooler, to which I responded that I would wish to buy it. They told me that I would get an email in which I could use to pay for the machine. They never did send that email. I'm still waiting for it. Tomorrow I'm gonna call that debt company and give them an earful.

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

Alleluia. We finally have water. The letter I sent to IAW's main office arrived on Wednesday…read more(01/06). I got a call from one of the regional manager's (Betty) on Thursday (01/07) a little after 5pm to see if I would be available for someone to stop by. I had no way of getting there yesterday and already had scheduled an appointment on the 4th to come out on 01/08. But I did appreciate the attempt. So everything that was supposed to happen on 01/02 happened with the service call. The worker called me prior to arriving, he actually arrived on the premises, and then once the water was turned on, that was it. Such a simple task that fell through the cracks. It definitely made me question if they even did anything on the 26th. But alas that chapter is behind us. It would've been nice to get a credit for our troubles but I'm happy to have water....and now HEAT. Yay! First world problems...*LOL*.

Took ownership of my new home Thursday and called during business hours Friday twice and they never…read moreanswered then proceeded to shut my water off and not be able to turn it back on until Tuesday because it "wasn't an emergency "

This place is great!…read more Just recently found it, but this Broad Ripple outdoorsy shop has been around for quite some time. There's a front and back entrance, the back has 1-2 reserved parking spots. It's a fairly small place but packed with stuff: sleeping bags to keep you warm in the mountains, apparel from brands like Patagonia, water bottles, candles that smell amazing, camping chairs, knives, and more! The customer service is out of this world. Multiple folks working, all really friendly. When you ask to see something from the case, they answer questions about the product t but don't try to sell it - thank god, that is annoying and it's nice to not have that pressure. They sell quality items so their sales folk don't really have to hustle like that. Anyways, very pleasant experience!

Every Christmas I shop at Rusted Moon for a few gifts for my husband. We both love the outdoors -…read morehiking, camping, kayaking etc and this store has everything we need to fuel those passions. I've bought mostly clothes and small pieces of gear over the years. Everyone at the store is very helpful and knowledgeable. My last visit I bought Lowa hiking boots. Knew nothing about the brand before walking in. Felt confident I made the right purchase as I walked out. Stop by the store and warm your hands by the fire outside or go inside to visit with the friendly shop dog. No one is going to rush you.

Super friendly service, pretty logical product, & delivery team that's willing to go above and…read morebeyond! - as an update to this, I'm two days into my service and have already experienced billing and service discrepancies, and ambiguity in communication from the customer service team. The delivery/set up of my product was great, kind of, but if you're considering service from this provider, you'll certainly want to stay on top of prices quoted and what is actually reflected on your invoice.

I'm glad to see after posting my issue it takes primo over a month to respond.... If you are having…read moreissues with any company associated with Primo Go to Culligan I called them when I was having so many issues with hinkley springs and 2 days later Culligan had water on my front porch

Customer service has been great! When you call and have questions, you actually get a great…read moreresponse time and someone to assist you without trying to upsell you to more than what you need. Personable staff and helpful!

Called 12 times. Reached a person only the first time, who immediately sent me to 'service', which…read morewas appropriate. However, no answer, then option to 'press 2 and leave a message'. However, it didn't shift and simply hung up. Repeated calls to all 3 Indianapolis area stores sent me to menu options. Never reached another person nor ever able to leave message for callback. Unfortunately I purchased a home with an Aqua Systems softener. It has an issue which resolves with bypassing the unit. But since I cannnot reach anyone over the course of several hours and 12 calls, addressing the issue on this softener won't be happening, and I'll have another brand installed. Likely EcoWater, but definitely not anything associated with Aqua Systems. Called Indy Soft Water, immediate answer and they are sending a technician to evaluate my system as well as install another system today, should I choose that route.

Difficult episode, Excellent Result! We contracted Indy Soft Water for a new Reverse Osmosis…read moresystem, and unfortunately our new countertop was damaged, accidentally. Their insurance company came through 100%, after some negotiation, and our countertop company had difficulty, and very soon had a 100% successful installation! We've used Indy Soft for water softener repairs, and we loved the attitude of their techs, so we went with them on R/O too, and are quite happy with the results! Thanks Indy Soft for sticking with it through this lengthy and happy Result! -Greg McLochlin

Excellent experience! They have been very responsive with great communication. Technicians have…read morebeen wonderful, they never leave a mess, and have been excellent with installation of my water softener and salt delivery.

I am hooked on this place I love the Zesty Bloody Mary mix, and the chili sauce. I put the chili…read moresauce in everything... burgers, eggs, wings.... my other favorite is the habanero sauce it does not have the crazy burn too, very flavorful and enjoyable They have nice gift box's and smaller sized bottles of Bloody Mary mix Can't wait to try whatever else the come up with Staff is AWESOME

One of my favorite local businesses just opened a storefront on Rangeline and 126th! While I…read moreoriginally met them at the Carmel Farmers Market years ago, they've exploded in growth and I'm so happy to have a storefront shop just in time for the holidays. Hot sauce stocking stuffers, anyone?! I eat popcorn every night, so when I discovered that they had a popcorn seasoning, I was sold. The seasoning has paprika, salt, pepper and a few other spices that stick to the light oil on the popcorn and make for the BEST snack. I also put it on avocado toast and also use it as a rub for any kind of meat. Most recently, I got one of their hot sauces to try (there's one that is SUPER hot and one that is more flavorful than spicy). Come visit owner Dave at this new spot to get some awesome stocking stuffers, corporate boxes, or Bloody Mary mix for Christmas morning. Enjoy!