I fully trust and appreciate the Aqua System company. I am compelled to leave a review after…read moreseeing their people work on a problem we had with silicon resin beads filtering into our water supply from our soft water system. Understand, our system had NEVER been serviced since it was installed decades ago. After talking with the people in the store, I tried to replace the resin bed myself. With no skills of this kind, I pestered the employees over and over again before I made the exchange for a new resin bed. They were fully interested in solving my problem and took a model system apart in front of me several times before I had the courage to try it on my own at home. Through the many demonstrations, the team members never once let me see any sign of disgust or aggravation with my incompetence. I don't know how they kept from rolling their eyes. I eventually scheduled a service call due to a possible problem with the replaced resin bed. Eventually, we had to have a second service call before the problem was corrected. After all of that, I received a call from Jon, the Greenwood store manager, the morning after the system was fixed. The technician that had been at our house the day before had explained that the need for the service call was possibly due to a fault with the replacement resin bed. The company is not charging us for the service calls. This is not the kind of service that I am used to seeing in our world any longer. This company is in the business of making happy customers. I love my water!

After moving to a new house, I was horrified at my water quality. The search for a good water…read moresoftener company began and I quickly chose Aqua Systems. I was overwhelmed with the idea of such a big purchase but the company explained all of their price options, their rental program, and a rent to buy program. They made it so easy and affordable. They quickly came out for the installation and I haven't had any problems since. My water quality is SO much better now. I'm very happy with my choice to use Aqua Systems!

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

This place is pretty pathetic, the installer was a real jerk to my wife but did apologize after I…read moretold him I was leaving work to have some words with him. Also they leave all the old equipment and softener at your house so I guess they expect you to get rid of it.

I moved a while ago and have been trying to cancel this service for 2 years, the invoice has been…read morepiling up on cash for me and I just received a debt email related to it the other day of around 160 dollars even though I have MANUALLY cancelled every single delivery for those past 2 years. They also completely refuse to acknowledge any requests and fail to follow up to any response they have. Please god do not ever, ever use this company for anything, because you will regret it. They did contact me a bit ago telling me that I had not returned the water cooler, to which I responded that I would wish to buy it. They told me that I would get an email in which I could use to pay for the machine. They never did send that email. I'm still waiting for it. Tomorrow I'm gonna call that debt company and give them an earful.

Our company has been using this company for an office water cooler. We went without water delivery…read moreMarch, April, and May but were still charged for water exchanges and delivery fees. I called to complain on 5/19 and was told our account was being transferred (no previous warning) and they couldn't help or start a ticket. This was after being on hold for about an hour, so I requested to speak with a manager to request a call back and sat on hold another 20 minutes to be disconnected. I called back 5/20 and sat on hold for over an hour before the phone was answered. I was informed an adjustment request to refund the erroneous charges would be processed within a week and a no charge pick up would be scheduled to collect our 15 empty bottles of water. I called back 6/5 to be informed the adjustment request was never entered. I was sent to a supervisor who gave me a confirmation number and assured me that it had been processed by her. That supervisor then scheduled a unit pick up for 6/10 and promised to call me on 6/11 to complete the closing of our account after all this trouble. I sit here now on hold (57 minutes and still no answer) because we just received our monthly statement with NO refund of the billed services that were NEVER completed in March April and May, the free delivery fee that WAS indeed charged to our account, and for water delivery that was not supposed to happen as I had requested for the account to be closed!

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

Took ownership of my new home Thursday and called during business hours Friday twice and they never…read moreanswered then proceeded to shut my water off and not be able to turn it back on until Tuesday because it "wasn't an emergency "

Horrible customer service!!! No communication!!!! I signed up for the water-line protections…read moreplane and when I finally needed to use it, I had 50 minute waiting times and no call backs when I requested them. I finally had to use a local plumber and paid out of pocket instead of being able to use the protection plan. I try calling customer service....42 minute wait times!!!!! I tried to email the president (offered if you were not satisfied with previous service) and what happened....? I get a message saying this service is not available! In-American Water need to get their act together, along with their "so-called" protection plan is worthless!

This place is great!…read more Just recently found it, but this Broad Ripple outdoorsy shop has been around for quite some time. There's a front and back entrance, the back has 1-2 reserved parking spots. It's a fairly small place but packed with stuff: sleeping bags to keep you warm in the mountains, apparel from brands like Patagonia, water bottles, candles that smell amazing, camping chairs, knives, and more! The customer service is out of this world. Multiple folks working, all really friendly. When you ask to see something from the case, they answer questions about the product t but don't try to sell it - thank god, that is annoying and it's nice to not have that pressure. They sell quality items so their sales folk don't really have to hustle like that. Anyways, very pleasant experience!

Every Christmas I shop at Rusted Moon for a few gifts for my husband. We both love the outdoors -…read morehiking, camping, kayaking etc and this store has everything we need to fuel those passions. I've bought mostly clothes and small pieces of gear over the years. Everyone at the store is very helpful and knowledgeable. My last visit I bought Lowa hiking boots. Knew nothing about the brand before walking in. Felt confident I made the right purchase as I walked out. Stop by the store and warm your hands by the fire outside or go inside to visit with the friendly shop dog. No one is going to rush you.

Super friendly service, pretty logical product, & delivery team that's willing to go above and…read morebeyond! - as an update to this, I'm two days into my service and have already experienced billing and service discrepancies, and ambiguity in communication from the customer service team. The delivery/set up of my product was great, kind of, but if you're considering service from this provider, you'll certainly want to stay on top of prices quoted and what is actually reflected on your invoice.

I'm glad to see after posting my issue it takes primo over a month to respond.... If you are having…read moreissues with any company associated with Primo Go to Culligan I called them when I was having so many issues with hinkley springs and 2 days later Culligan had water on my front porch

Customer service has been great! When you call and have questions, you actually get a great…read moreresponse time and someone to assist you without trying to upsell you to more than what you need. Personable staff and helpful!

Called 12 times. Reached a person only the first time, who immediately sent me to 'service', which…read morewas appropriate. However, no answer, then option to 'press 2 and leave a message'. However, it didn't shift and simply hung up. Repeated calls to all 3 Indianapolis area stores sent me to menu options. Never reached another person nor ever able to leave message for callback. Unfortunately I purchased a home with an Aqua Systems softener. It has an issue which resolves with bypassing the unit. But since I cannnot reach anyone over the course of several hours and 12 calls, addressing the issue on this softener won't be happening, and I'll have another brand installed. Likely EcoWater, but definitely not anything associated with Aqua Systems. Called Indy Soft Water, immediate answer and they are sending a technician to evaluate my system as well as install another system today, should I choose that route.

Difficult episode, Excellent Result! We contracted Indy Soft Water for a new Reverse Osmosis…read moresystem, and unfortunately our new countertop was damaged, accidentally. Their insurance company came through 100%, after some negotiation, and our countertop company had difficulty, and very soon had a 100% successful installation! We've used Indy Soft for water softener repairs, and we loved the attitude of their techs, so we went with them on R/O too, and are quite happy with the results! Thanks Indy Soft for sticking with it through this lengthy and happy Result! -Greg McLochlin

Had a water softener and RO system installed. The whole process was seamless and very professional…read more Brandon did a great job of explaining the options and his quote was right on. Austin and his team did an excellent job with the installation. He was very professional and personable, and explained everything well. I would highly recommend them.

One of my favorite local businesses just opened a storefront on Rangeline and 126th! While I…read moreoriginally met them at the Carmel Farmers Market years ago, they've exploded in growth and I'm so happy to have a storefront shop just in time for the holidays. Hot sauce stocking stuffers, anyone?! I eat popcorn every night, so when I discovered that they had a popcorn seasoning, I was sold. The seasoning has paprika, salt, pepper and a few other spices that stick to the light oil on the popcorn and make for the BEST snack. I also put it on avocado toast and also use it as a rub for any kind of meat. Most recently, I got one of their hot sauces to try (there's one that is SUPER hot and one that is more flavorful than spicy). Come visit owner Dave at this new spot to get some awesome stocking stuffers, corporate boxes, or Bloody Mary mix for Christmas morning. Enjoy!

"Where is this place?" I looked at the directions that led me to an inconspicuous storefront…read moreexactly across the street from Matt the Millers in the one story strip mall near the roundabout. When arriving, I saw Amazing Hazel's van parked in the parking lot so I knew I was close. Upon walking in I was greeted by Dave, the owner and creator of Amazing Hazel product line. He was attentive and sweet allowing me the time to fully understand the heart and soul that went into each of his product offerings. He offers 3 different hot sauces, one to be a wing sauce in the future, 2 Bloody Mary Mixes, a spice mix and the legendary Chili Sauce. I walked out with the Chili Sauce and the Zesty Bloody Mary Mix. The Chili sauce is the name sake and reason why Amazing Hazel exists. Hazel was his grandmother and he stumbled upon her recipe after his mother died. Upon making the sauce, each bite was a reminder of tastes from his childhood. The Chili sauce is a slightly sweet tomato, green pepper sauce with chunks of fresh onion, peppers and onions. In your mouth it has a start of a sweet taste but finishes with a little heat. (Admittedly, I am a spicy person and did not find it too spicy). Chili sauce can be used as a base for sloppy joes, a topper for burgers, added to spaghetti marina for zing etc. I plan on trying it with sloppy joes myself. The Zesty Bloody Mary Mix is a thicker cousin to the original Bloody Mary Mix. There is not horseradish nor Worcestershire in either these mixes. Zesty Bloody Mary Mix has a tomato based mix with onions, green peppers, jalapeños, citrus notes and GINGER. For me, it will be served over ice, with Tito's vodka, celery and a crispy fried bacon piece (add blue cheese stuffed olives for the hubby). What I love most, is that the spicy can be made spicer with horseradish or wasabi, or it's fine for those with a milder pallet to have standing on its on. The ginger adds a layer of flavor that no other mixers offer at this time! Lastly, there are great gift box options for that tough to buy person. Amazing Hazel will customize and make suggestions to make your gift stand out. I could see these being great gifts for welcome baskets for weddings/showers/or best of Hamilton county bag. If you're interested, a recipe of the month is sent over email to all who are interested. This is a nice touch.