As a Spectrum customer, I was delighted when Consolidated fiber came to my neighborhood. Finally a…read moresynchronous data transmission system that could handle today's household and work-from-home needs. Then it started going sour... First: Fiber cable installation. Nobody told me I'd have fiber cable strewn around my yard for two months before a third-party contractor showed up and started digging. Without contacting me. But it went okay, and I had few/no other issues with the fiber system for the low-cost first year. Then prices went to normal, and my billing got messed up. I started receiving threatening cut-off letters two days after the payment had been pulled from bank. Never did receive any reason for that other than I needed to set my auto-payments for at least 10 days before the due date. They don't mention that anywhere, and no other company who I allow to automatically get paid has ever had similar issues. That's a pretty basic thing to fix, Consolidated. Forward to a warm summer day, thunderstorms roll through and power is cut. Three hours later, power is returned, but the internet service doesn't come back on. Five days later a tech finally comes by and replaces the fiber modem. No word about why the device needed replacing after the power outage, but it did. Forward to vacation time. I decided I don't need my internet or wifi turned on while there's nobody home for ten days, so I turn all the equipment off (power buttons on the back to off, and then unplug them.) Return from vacation, start up the equipment one piece at a time with no success. It's a long wait on hold to be told it would be 3-5 days before I have the same fiber modem replaced again, this time by a third-party contractor. He mentioned that he spends most of his days replacing those fiber modems, because their firmware can't take a power cycling. You'd think that they would use equipment that can sustain being powered down. That's also a pretty basic thing to fix, Consolidated. Forward to recently, when I discover that Consolidated will happily over-charge you for their service, when their advertised regular rate (been a customer for over a year) is $10/month less than what I've been paying. Their rate may have dropped, but they damn sure didn't tell existing customers. If it were the other way, I guarantee they'd be making customers aware of a rate hike. So after waiting on hold for almost two hours (the first hour a guy from a call-center in India answered, said my phone number was incorrect, and hung up on me.) After another hour on hold, I finally got a person who was helpful, and even called back twice over the next couple days to ensure that my desire to change from Consolidated to their fiber subsidiary Fidium was on track. Very nice! Today, my Fidium install appointment was a window from 1pm-3pm. I gave up my entire Monday afternoon to be available. At about 3:45pm (45 minutes AFTER my window closed) I got a call from Consolidated Customer Service saying the tech was in town, and headed my way. At 5:15pm I still hadn't seen anyone, and called to re-schedule. Now I have to wait another week to give up another Monday afternoon for the HOPE that the Fidium tech will show up on time. Suddenly TMobile or Verizon home hot-spot solutions are looking pretty freaking good. Until Spectrum gets their service to be fully synchronous, I won't be using them. And with Consolidated/Fidium customer service continuing to be woefully inadequate, I can't say how long I'll stay with them. When the fiber works, it works great. But the mayhem dealing with CCI is seriously off-putting.

If I could put a zero I would Too much money a month for…read morecrappy service rude people, don't use hdtv it just blanks out your tv. Internet was terrible and full days with no service And noooo restitution. Don't do it.

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Way too expensive. There are backhanded contracts. Customer is setup so you never talk to a real…read moreperson unless you walk into the store. Just go with Spectrum :) I got charged $100 from Xfinity because they don't service my new house. Hilarious right?

Terrible customer experience. Waited for over an hour to be helped. To be fair, store was clearly…read moreunderstaffed but there wasn't any communication from the workers. No designated order of who they would help. Tip to management, not that hard to create a line system (how about take a number)...For a technical company they operate as if in the stone ages. SMH I pity anyone who has to enter into their cave.

So I was intrigued by an article in my August 2017 Consumer Reports magazine. The front cover…read morefeatured cutting the cord. I was interested since my bill for satellite was now double from when I subscribed to it exactly four years ago. The providers entice you with introductory offers that only last for a year or so. I read the several page article which was very compelling. It even estimated what you would pay depending on different options. A gal in my book club just cut the cord and suggested I look into doing the same. My daugher was in town for the weekend and I discussed my thoughts on cutting the cord and getting an over the air (OTA) antenna. I already have wifi together with HULU, Netflix, Amazon etc. She told me that she only uses an antenna together with her streaming apps. Therefore I started investigating what my options were. I wanted to replace my satellite DVR with another that would that would record at least 4 stations at a time and had enough memory to handle my recordings. I wanted the DVR accessible to my other televisions and wanted a mobile app to set and view my recordings from anywhere. I wanted the ability to stream Netflix Hulu Amazon etc. and I wanted an OTA antenna that would provide me with all the local stations and then some and would not be obtrusive. I almost purchased an amplified indoor antenna but then decided to look into an outdoor antenna that would mount on the satellite mount. I researched an April 1, 2017 article in the Minneapolis Star and Tribune which also discussed the benefits of cutting the cord. The article featured an antenna distributor. I then went to Yelp to see if I could find reviews for antenna installers. There were at least two and I talked to both companies. After discussing my needs with John I decided to go with Cable Alternatives. John was extremely knowledgeable and could provide not only the antenna but the equipment and set it up for no additional charge and no additional cost to me as long as he provided the equipment. John was also very courteous and answered all my questions and concerns. He would make this very easy for me! He knew exactly what I wanted to accomplish and how to implement it. He thought the Tivo Bolt and Mini's were a great choice. I called my satellite TV provider and canceled the service a week out and scheduled John for the day that my service was terminated. John's installer Andrew is absolutely fabulous! He was at my house promptly at 9 o'clock in the morning on the day of termination. He installed all of the equipment helped me register for the Tivo service and equipment online and installed the antenna, TiVo Bolt DVR and my TiVo mini's for the additional televisions in the house. Everything was hooked up to my existing cable and linked to the wifi router. He got all the equipment working and showed me how to navigate the system. What a great guy! He is extremely personable and extremely knowledgeable! He indicated that he has done hundreds of these installations and he was very diligent in his endeavor. I have now enjoyed my first couple of days after cutting the cord and I love the equipment I love the installation I get great reception. I may miss a few cable channels but not the cost. I would highly recommend Cable Alternatives if you're thinking about cutting the cord with cable or satellite. Trust me since I have had one or the other for over thirty years and finally am not paying to watch my favorite shows on local TV.

The business appears to be shut down. I lfet two messages last week and one this week. No call back.read more

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

I've had several internet/cable providers over the past 25 years and Spectrum is BY FAR THE WORST!…read more The internet is horribly slow and they do not have fiber optics. I work from home and lost out on plenty of money due to the unreliable speed. When I cancelled my internet service the customer service rep said he could save me some money on my cable in order to keep my business. I agreed to this assuming it was their tactic to keeping business, but he did not mention that he would be removing my sports packages in order to do so. Total bait and switch approach and completely unethical! I've always paid for the highest level cable package with full channels, and I was essentially lied to considering he simply didn't feel the need to bring up he would be removing channels in order for me to save money. Trust me, you're better off using Comcast, Dish, HBCI, or any other provider you can find. It will be well worth it not having to deal with the headaches of slow internet and poor overall service!

Tech Danny from the Chanhassen, MN field office was amazing. Super friendly, knew what he was…read moredoing and assured me that the problem I was having would be fixed. He was absolutely right! What an amazing experience I had, and what a valuable asset to the Mediacom team Danny is. Definitely 5 stars. Thank you! Peter

This is quite literally the worst company I've ever had the misfortune to run into. If you can…read morechoose a different provider in any capacity - DO IT. We did not have an option in Deephaven, MN - since we moved in during December, we've been averaging 10-20 hours of random down time a week. My wife and I both work from home, and it could not be more unbelievably frustrating (we have bad cell reception at our house, so 3-4 times a week I have to drive to a coffee shop or work from a parking lot because of this). Mediacom should owe all of us tens of thousands of dollars in lost time from all of their outages. It is hard to imagine there's a company that could maintain this level of downtime - that their network is so unreliable feels impossible. RUN the other way if you have any possible option to do so!

Update 4/20/26 - (I received no prompting to post this - I just want to close this chapter in my…read morelife.) FINALLY! IT HAPPENED! I met someone who I later discovered works in the local office. She did an internal request/follow-up on the status of the pole. Magic happened, and I received a call from "Dave" on 4/3 that the pole was to be removed about 4/6. That day came and went - nothing happened (which I have come to expect so not surprised). I receive another call from Dave 4/17 apologizing that some things got mixed up and they should be there the following week (and I also found he was having a serious medical issue and was managing this on his laptop from the Hospital). Monday, 4/20, a team showed up, moved the wires to the new pole and removed the old pole! (See Photo) While the two people that made this happen are both MORE than "5-Stars", I can't give a higher rating than 2 to Frontier due to the years that have elapsed for this to happen. I have appreciated my now-pleasing view out my kitchen window the past 2 mornings, and I want to send a HUGE personal "THANK YOU" to Teresa and Dave for your work in moving this very old mountain for me!

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

If I could leave a zero star I would. First, we went to the store to cancel service and transfer…read moreour phones to another carrier. The first person to help seemed helpful gave us the account number and pin and in case we needed a different pin a number to call. So we walked to the other carrier only to find out they had failed to unlock the phones. So the second time we went back they said we had an outstanding balance on the devices so we paid, and they unlocked them. When we arrived back at the other carrier they said we still had the wrong pin, so I called customer service and it took a supervisor talking to the Verizon rep to figure out the problem. Took five hours of back and forth to get phones from Spectrum to another carrier due to Spectrum reps negligence and inability to do their job right the first time. Deplorable.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1700 17th St NW. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Austin Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

We have had fiber service for 18 months now. Only one outage for a few hours- and they emailed ME…read moreto tell us about it! The router they give you is crap- I purchased a NETGEAR Nighthawk X4 AC2350 and have had perfect wifi speeds all over my home since. I get 100 Mbps speed for $48 with tax. I have 6-8 connections going at once (including 2-3 streaming HD AppleTV's) and never a lag or buffer. I use the Speedtest app on my iPhone to check my wifi speeds, and it always comes up as download speed of 103-108 Mbps The install was a bit annoying, but nothing like Comcast, and the staff are very friendly and responsive.

Do not get internet here. They sent the collection agency after me for $220 after I left them…read more Place is a whole scam and more. How you gonna ask for a bill 1 year later ? Clown asses work here!

At work yesterday, we were talking about Charter Communications. It was a past customer of ours…read more It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51)

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the…read moremost pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back. I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service. I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.