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    Bluemercury

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    9 years ago

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.4
    (47 reviews)
    1.1 mi
    $$

    do not join the membership. They make you jump through hoops to try and cancel it ... then they…read moregive you some diluted estimate of when you can actually cancel... I have wasted hours trying to cancel my membership.. the front desk people can't do it. You need to speak to a special person that is going to try to convince you to stay. But you are lucky enough to get a hold of somebody. They will continue to charge your credit cards until you speak to somebody like this. God forbid you have a job and work during the day.. you will never be able to cancel your membership. No one returns calls when you leave messages with the management that is supposed to be canceling your membership.

    If I could rate zero stars, I would. I have a month to month membership which I have been trying to…read morecancel after 7 phone calls to the SLH location. It's funny how they can sign you up in 30 seconds, but you have to go through hell to cancel. I called the location last Friday 2/2 at 4:13pm in afternoon to cancel my membership, explaining why, but was told it could not be canceled until I spoke to an account manager. I was transferred to an account manager but received the account manager's VM; I had to leave a message and call the location back. I was told no one was working to take my call at that time. (I'm pretty sure 4:15pm on a Friday would be considered within business hours on this planet and the location is open til 10pm.) After being told that they would call on Monday - I asked for a specific time for a call since I have a job and need to block off my calendar. After some back and forth that it was going to be a four-hour window of time during this supposed phone call which i was told was 12:40p-4:40p (during most people's business hours), a manager picked up and assured me I would receive a call and gave me some slots. I chose Monday 2/2 (today at 1pm EST) I received a confirmation email for my 15 minute call with Kat and then a reminder email for the call an hour before it started. No one called, so I had to call the location back where I was transferred to VM and had to call back the location...this happened THREE MORE times with no one picking up the account manager or finance person's line and me calling back, explaining the situation for the 4th time. Each person I spoke to had a different story - first, Kat was running behind and then Kat was on the phone and then someone told me that she could see Kat wasn't on the phone and I still was transferred to voicemail. I called back once more and was told they were running behind. I sent an email - and it's now 2:30 pm and NOTHING. The fact that you can sign up for this membership without lifting finger but you have to speak to an "account manager" to cancel is a waste of time. Far worse, is the run-around that this location has put me thru since Friday and that is the part that is totally unacceptable. If you need to cancel before the next billing cycle but they make you wait for 4 days - you're going to get charged because of their lack of professionalism. If the account manager was supposed to talk me out of canceling; I assure you after this experience, I will use up my credits before they expire in 90 days at a different location and never set foot in one of these places ever again.

    Bluemercury - skincare - Updated August 2026

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