Let me just say thank to all of the women at the Lush store in the Freehold Raceway Mall. They have been so helpful to me when Door Dash failed to pick up and deliver a package that was a bunch of Christmas Presents.
Basically Door Dash sent me a text stating that my order was picked up and I should look for it around 5PM Tuesday December 7, well, I waited on my front porch for 40 minutes to no avail I finally called DD (Door Dash) customer service and they told me I needed to contact the store (Lush) so I did just that, only to find out that the package was NEVER actually picked up! HUH?? I made arrangements with Alex (store clerk) to come in Dec. 9th at 11AM to pick up the order myself. I then called DD customer service back and let them know the arrangement I mad and to CANCEL the Door Dashers tip since they did not live up to the obligation to pick up and deliver the package. This turned into an overnight fiasco with DD. They wound up delivering my package the next evening Dec. 8th not sure what time because they NEVER fulfilled their responsibility and obligation to the customer (me) to let me know they were do this, after all I did call them and cancelled the delivery and the tip. As it turns out it was pouring rain and snowing that evening when they delivered and the only reason I realized the package was out in the rain on my front landing was because I went out to check my mail and tripped over the bags. Well I brought the bags in and they were soaked, which means all the single bath bomb were completely destroyed!! I was furious with DD and call them immediately. They were no help and insisted this was not their responsibility, BUT IT WAS DUE TO THE FACT THEY WERE THE DELIVERY PERSONS! Finally Lush Corporate (Brie) fixed everything and I sent her all of the pics of the destroyed bath bombs due to DD's HUGE FAUXPA! To ALL LUSH EMPLOYEES; Thanks for being there for your customers and being so friendly, assuring and professional. I give you 5STARS & 3 Thumbs UP! I recommend EVERYONE go to Lush store/online!
Thanks again Brie, Danielle & Alexa! read more