The customer service at this hand and stone is awful. I would not recommend this Hand & Stone…read morelocation at all. I have been a loyal member for over 3 years paying nearly $90 a month, and the customer service and lack of professionalism I recently experienced was honestly shocking. I needed to transfer a service, but because of their transfer policy, if I had waited literally TWO more days, I would not have hit the "3 transfers per year" limit. Instead of working with a long-term paying member, they immediately became difficult and unreasonable. I made an appointment at 11:45 PM the night before for 2:15 PM the next day. Since the business was closed when the appointment was made, I called promptly at 9 AM the second they opened to cancel it. I was then told I would be charged a $100 cancellation fee. I was completely stunned. Charging a loyal member $100 for cancelling an appointment made only hours earlier -- before the business was even open -- is absurd, especially when the schedule for that day was practically empty with multiple openings available. What made it even worse was being told they were "starting to crack down" on the cancellation policy. So apparently the policy is only enforced when they decide they want to enforce it? That is not professional or consistent customer service. To make matters more frustrating, their app does not even ask for confirmation before booking appointments. In the past, I accidentally booked an appointment because of this and had to call the next morning to cancel since, again, the office was closed. At no point during those previous cancellations was I ever informed there was a limit or that future cancellations could result in fees. Or I would have explained that appointment should have never been made and to not hold it against me. Not that that should even be a thing when you pay nearly 90 dollars a month for that long of a time. The manager originally told me she would waive the fee "this one time" because I was considering cancelling my membership after how poorly this situation was handled. Then after I cancelled my membership, they charged the $100 anyway. Completely dishonest and incredibly disappointing. The front desk staff at this location consistently seem disorganized and uninformed. Every interaction feels chaotic, and no one ever seems to know what is going on. I've been to the Holmdel and Aberdeen locations and both are significantly more professional, organized, and customer-focused. When you are paying this much money every month, you expect competent management and fair treatment -- especially as a loyal long-term member. Unfortunately, this location completely failed in that regard. And I nor my friends or family will ever be coming back to the Middletown Hand and Stone.

Best Facial Ever! Before Lauren even started my facial she…read moremade sure I was comfortable with the lighting in the room, warmth of the bed and made sure I had a cup of water. Then, she started the facial steam and made sure it was just right. Lauren asked me questions about my skin to ensure I would have a great experience. She was very knowledgeable about the products she used and explained the process with each cleanser, exfoliate and cream she put on my skin. Lauren understood what my face needed in mid winter as it gets pretty dry, I left with soft and smooth skin. She was friendly, professional and I left feeling beyond pampered. I can't wait to go back for another facial with her!

2nd time visiting Evolve in Red Bank and both times have been fantastic! From booking my…read moreappointment to checking out it was a seamless process. I made my appointment online. Easy process and lots of availability. The office is clean and very modern. Staff is super friendly and happy to answer any questions. It was my first time getting Botox and my provider answered all my questions and explained each step of the process. Can't wait to go back! I'm officially hooked.

Had a great experience getting my first ever lip flip. Jenna was sweet and informative. I'll be…read morecoming back soon for my second one !

A complete 5/5 rating! I have recently just got my first hydra facial done here by Gabrielle. To…read morestart, I'd like to say she provides nothing but excellent and comforting service! After the facial was finished my skin has never felt so soft before without a pore shown. Because my experience went so well I immediately booked my next facial with Gabrielle. She is amazing and you will completely love the results of your skin!

From the owner: Jánnha MediSpa is a boutique size spa nestled on the 2nd floor of the MAC building in Middletown…read moreNJ. Jánnha MediSpa brings you the most advanced in luxury medispa treatments and medical grade procedures all performed by our skilled and certified staff. Our services include the HydraFacial, Oxygen Facial, Vampire Facials, Microneedling and VIPeels. Our aestheticians will customize your treatments to your personal needs, offer skin regimens and products from SkinMedica and SkinCeuticals. Our staff plastic surgeon is working with numerous preventive and restorative treatments that can help to improve your skin's appearance and youthfulness. We offer many options including Juvederm, Botox,and more. Our facility offers CoolSculpting, the non-invasive procedure of freezing fat away. Beautiful brows happen by appointment with our Microblading Phibrows Master Artist. Our certified massage therapist provides a classic Swedish massage with upgrades such as deep tissue, reflexology and more.

Jess and Christine are really wonderful. They're both fun to talk to as well as professional and…read moreaccommodating. I would recommend here over other medical spas in the area!

most amazing place I've ever been love the people they're great the IV drip with the vitamins is…read morealso the nicest thing makes me have energy

My mom and I met Nicole for the first time last week for our microdermabrasion facials...they were…read moreamazing!!!! Nicole was so knowledgeable and talked us through all the unknowns! She was extremely accommodating to my mom and I. I have adopted a new skin care routine thanks to her and my skin looks and feels amazing! I will definitely be back for more! Highly recommend

Big nope for me. Research before they take your money, that was my fault. Even after thy looked at…read moreme wondering why I was there- they still told me things were for me and well you know their job is to make money. I'll go to a legitimate doctor next time while they keep my money.

I have never gotten my eyebrows done in any capacity. I decided earlier this week, I'm 24 years old…read morenow, I think I should get them done. I called to make an appointment for my upper lip and brows. The lady, Monica was so sweet. I made conversation with her through the whole process. She complimented my brows beforehand. She did a great job. I was nervous I wasn't going to like how my brows looked but she was wonderful! Thank you Monica!

Overall, the staff at the Middletown location are great, the salon is clean and even extends it's…read morehours during busy times of the year. Tamika deserves 5 stars! I've been to various salons across NYC and NJ and love coming to her - not only is she thorough and efficient, she is fun, friendly and treats guests how she'd like to be treated so waxing is as comfortable as possible.

I've been in now for a few services and the entire staff is amazing, but I highly recommend Sarah…read morefor injectables or IPL treatments!

I am new to the area and was excited to see this med spa opened! They were great with customer…read moreservice and got me in for an appointment with my crazy and limited schedule. I had a hydra facial and dermaplanning. Kerri was vet professional and friendly. She explained the process and ensure my skin was ready for the facial. Very clean facility and pleasant staff. I met with Brianna for Botox and will be getting some units my next visit. They have great packages as well. If you decide to visit please mention my name Nicole Mango for $50 off your visit!