I took my daughter and grandkids today, as we are walking around, I heard the lady telling the…read moreyoung employee, "keep an I on them, they are walking around and I feel they are going to steal ". Instead of saying what I should it said, I asked my family to walk out if the store and I explain them. Dear owner, we were not the typical family that you see every day, as we are not white, we are Hispanic and my husband and son in law are white. But I wanted to let you know that we work hard for everything we have, including a nice vacation. Our grandkids worked doing shores and saved enough to get what they want on top of the spending money we give them for their vacations. We teach them value and respect. I could have stayed and confronted the lady, instead I walked away and by doing it, we were the biggest people and I tough them a lesson of respecting themselves and not allowing nobody to disrespect them and mistreat them because of their race. One thing for sure, every time we come back to town, I would never spend a penny on your store. I hope you learn a lesson with this and remember not to be racist. By the way, I am very proud of who I am and where I am coming from, Puerto Rico. I have served this country as well. I read the owner review, two points, at the time of our visit; there were only 2 clients, other than us. Second, clearly I heard the lady telling the young employee, I was just walking by her when she instructed her to look out for us. If there was no intention, there should not be any derogatory comment. Also, get cameras so next time you accuse someone wrongly, you can see. Do not try to sugar coat the reality of the event and the discrimination of the accusation. Do not worry, we don't let situations like this to take our great moments away. Yes, I was very upset as my daughter and granddaughter wanted to buy from the store, and telling them what the lady said was not easy, especially for my 13 year old. But my family time is priceless and we enjoyed the other stores.

I'm a sucker for this kind of boutique shop with lots of unusual items, whether it's jewelry,…read moreartwork, fragrances, lotions, candles, houseware, clothing. Upstairs is a lovely art gallery. We stopped in during THE PANDEMIC on a quiet weekday. I immediately fell in love with some of the framed photography, but like many others, during these difficult times, I'm on a budget, so that was a hard no to spending $150 on art right now. Luckily, when we wandered upstairs, we found less expensive prints of the images so we could frame it ourselves. SOLD. Staff were friendly. And bonus, even through my mask, it smelled so lovely inside.

Jordan helped me today with my watch chain, double swivel necklace. He fixed in less than 30…read moreseconds what I thought would require replacements of two sterling swivel clasps! He did not want to accept any payment for saving my necklace and the replacement costs, so I ended up spending $177 on two bead bracelets I was admiring, in appreciation. Such a wonderful store! Mr. Merten did a beautiful job making a family coin in to a pendant for me several years ago. We are so lucky to have Merten's within 10 minutes of our home.

My girlfriend and I stopped by for Memorial Day weekend and Jordan was extremely helpful. We ended…read moreup buying a watch and a necklace at a great prices, we will be back.

The jewelry is beautiful. I love looking at all the latest trends. They have a great selection. But…read moretheir repair work and especially watch repair is the best. I totally trust trust everything they do. Totally recommend

Not very friendly staff. You walk in and no one comes over to help you. It's like you are…read moreinterrupting them

This place is great! I love the selection of jewelry; I've been here a few times now whenever I'm…read morein the area, and you can definitely find pieces that are classic or trendy (or both). The salespeople are very friendly and helpful. They seem to know their inventory very well and are able to recommend pieces based on your style or whatever you say you're looking for. Best of all, while I wouldn't exactly say the prices are cheap, they are very reasonable for what you are getting--quality pieces that are definitely more durable than most "fashion" jewelry. Wish this place was closer so I could satisfy my addiction for pretty necklaces and earrings on the reg!

Love this store. I struggle to find good gifts for my wife but Becky and Lisa always come through…read morefor me. Becky works hard to find the best gifts that she knows my wife will like - can't go wrong here.

I had such a great experience with the staff at Lee Richards!…read moreThe were so friendly and caring. I was looking for a unique style engagement ring and Sam designed me this gorgeous engagement ring with lotus prongs and millgrains. They are very good with understanding what everyone wants and gets you the most for your budget. I am so happy they're here to serve us!

The owner, Jim was rude and dismissive. After shopping there for 10 plus years I was treated with a…read morefriendly greeting, so maybe he had a bad day(s) ?I purchased a preowned watch and it stopped working 1 month after purchase. They said they "stand by their purchases", however this time they didn't and Jim said "well you bought a used watch". He ended up having it repaired and would have charged me. ( I paid half to get beyond the bad experience) No apologies were made. Rather than argue or disagree I stopped Shopping there altogether . I'm disappointed. I hope they'll be more customer friendly to other patrons .

I rarely post reviews but today was strange to say the least…read more As posted everywhere Spring Lake Jewelers advertises a 4 o'clock closure on Sundays. I stopped there today (Sunday) at 3:30 to look for a Xmas gift for my wife. As I approached the entrance I noticed the front window displays were empty. There were customers and employees inside. I tried to open the door but it was already locked. They opened the door for me but as I approached the interior displays the employees began to empty those as well, I continued to try to look at what was left but the employees just kept removing everything from the cases. I couldn't believe it! It was like I wasn't even there. Xmas season they're removing everything a 1/2 hour before the advertised closing time! I found it rude and also unproductive from a business viewpoint. They should decide what the actual closing time is and not waste peoples time.

Kind and welcoming shop. Employees are helpful and respectful. Boris listens and truly tries to…read morecraft your item exactly as you would like. Trustworthy and meticulous. A wonderful find in Spring Lake.

I went to get a pin for my watch. Was told that they do not have a watch pin on site and that I…read morewould have to leave the watch. I never heard of such a thing as a jeweler not having watch pins on site. Needless to say I will use another jeweler for my watch pin and future jewelry needs

Warning - Do not bring your jewelry to this place for repairs!!!! They are thieves!! I brought in…read moremy engagement ring to have an upgraded stone placed in my old setting. They shaved gold from my setting and made it thinner, and also gave me less sturdy prongs for my diamond. They tried to deny what they did, but I had the shank replaced elsewhere not long before , because another jeweler thinned it out. I also made the jeweler bring out the old prongs to compare. They did make the corrections after I fought with them, but it never should have had to fight to have my ring fixed in the first place. Please remember to: Have your jewelry formally appraised. Buy diamonds that are certified by GIA with a serial number engraved on your diamond, so it can't be switched . Bring your paperwork with you and review your diamond through the microscope yourself to confirm your laser etched serial number.

Lovely one of a kind apparel Truly old School shopping…read more Complete fashionable outfits Eye candy jewelry

I shopped here a few times when they were at their old Bay Ave location, but at the time it just…read morewasn't my style. I came to their new location for the first time today as I received a gift card for Christmas. I wanted to buy everything! The owner was there and she was so attentive to my needs, while also giving me space to browse and the option to try things on. It's a boutique so the items are a little pricier, but they are high end and of great quality. I purchased a sweater, some beautiful jewelry from a "pop up shop", and a denim jacket. I feel like it's important to support small businesses; I'll definitely be back and recommend this little store to my friends and family!

A picture is worth a thousand words…read more Blaine's paired two opal stones to create earrings to match my necklace December 2023. One was much lighter and by May 2024 faded to clear yellow. Blaine's stated they had never seen this happen, stated we would be called to preview the replacement before it was set. I was called to pick them up and simply stated we were disappointed we weren't called to preview before set. The owner's comments, "You must have left them in a hot car. (I asked how hot a car would have to be and was told to "google it"). Those earrings were filthy. You must have chipped them. If I had a Suburban and the window broke I wouldn't bring it back to the dealer! I should really charge you to reset them." Lacking professionalism. Below standard product followed by below standard Customer service.

Nice and convenient place to get a watch repaired or battery changed. Attentive and friendly staffread more

I have been going to Twin City over several years, as needed. Today I picked up 3 watches that I…read moredropped off for cleaning and batteries. They look great and work well. Total price was $31 which isn't bad at all. My last visit was selling jewelry and I got a pretty penny in this market. Harry was patient and looked over everything carefully and was honest about the quality of one of my diamonds. It ultimately wasn't worth keeping. Over extended time I had jewelry repaired and they always do an amazing job. You receive a picture on your receipt so there's no doubt what you dropped off. I highly recommend and they are very honest and welcoming.

Friendly, beautiful jewelry…read more Top price for Selling Gold/Silver compared to anyone around! Been going there for years they have business in Lakewood and Howell.