Kim is extremely professional and full of energy. She has truly mastered Brazilian waxing, I highly recommend her!

A couple times a year I stop into BM to see if they have any high end fragrances or make up that I am interested in. Unfortunately, I usually end of leaving without buying anything due to the extreme shittiness of the sales staff. What is lacking in friendliness is not made up by an attempt to be knowledgable or helpful. I had a couple of questions about some other products, including $150 fragrance line and I got a shrug and "I don't know". So bad. read more

Best products and the Uber coolest staff ever. Go seek out Nora, she is the best. Smart and honest and funny as hell. read more

I should start by saying that this is a review of their UPenn location, so it is highly possible that the staff at 17th and Walnut is not nearly as bitchy. I went in looking for something very specific, which they didn't have. No problem, although the sales woman very brusquely maneuvered me over to something 'very similar' that was also $30 dollars more and not actually comparable to what I wanted. When I said I would just hold off she got MAJOR attitude and told me I'd have to get something else, because they weren't ever going to carry what I was looking for. I was a little surprised by the hostility and noted that I would probably just look elsewhere, at which point she turned to a co-worker and said "I don't know why I even work here." What?!?! Super scary. Go elsewhere. read more

Here awhile back to check out the assortment of Creed fragrances and just to shop around. Philly can be a hard high end fragrance town since there is nowhere to actually sniff things I potentially would like to buy. Getting the staff to help me sample the fragrances felt like pulling teeth and as others have pointed out, they are generally rude. Now I'm not a big fan of cloying sycophantic service but I would sort of like attention when I genuinely need it. Back to the internet/Sephora for me. read more

Kelly is g-d's gift to women who wax. I have gotted waxxed in salons all over NY and Chicago and no one even comes close to Kelly at Blue Mercury. Anyone who says Brazilians are painfree is lying, but she is as painfree as they come. And she's cute and fun to talk to - an additional plus. I'm almost hesistant to write this since I don't want Kelly's appointments to start filling up, but she is just that good that I had to review. Do yourself a favor and book with Kelly! read more

This place got bad reviews for service but I have been in twice and it has not been the case for me. The SA ask you if you need any help and checked on me, but they were not all over me like at Sephora. read more

Though they've got a great array of high-end products, the staff at this location are rude, unprofessional, and not well versed in the brands. The Wayne location is much better and the staff more pleasant and helpful. read more

I am actually really surprised that no one has remarked on their "no returns" even on unopened things. I have a really hard time going in there because nothing can be returned....even if bought 3 minutes earlier and it was just the wrong thing... read more

A decent place with knowledgeable and friendly staff. I can get a lot of products here that they do not sell at some other cosmetic/skin care places in the area. They often have brand events, so you can go in and learn about a brands products or get your makeup done. Great SPA services. A lot of their items are a little pricey but they are high end, so I guess it kind of equals out. A nice shop to check out if you need some beauty products and are in the area! read more

This location is nice one, steps that go up, they have huge line of Creed perfumery!! the high end cosmetics, from La Mercier to Pure. They are knowledgeable,but only few staff members were helpful & I think they also have a spa in back. Cool, I was assisted by great sales person, would definitely return -next time need some of my "products" read more

This is such a beautiful store on a great section of Walnut st. The store is an old historical building with many fireplaces inside.They sell Trish McEvoy , Nars , Laura Mercier, along with yummy body lines like Bliss and Fresh. They also have a spa in the back for waxing or facials. Haven't been in for a while so can't comment on the staff. read more

If you are looking for anything to do with body improvement in regards to lotions, cleaners or anything anti-aging this is the place to go. The staff was very friendly and helpful and they have a vast array of different products depending upon your skin type. Give this place a try you are sure to be a fan if you like funky different soaps and lotions. read more

I got the BEST facial here! No FLUFF which I love. I walked out glowing and the staff is always SUPER friendly. However, the products are just "ok". Sephora has a much better selection. I will def come back though for another killer facial:) read more

With all the cosmetic store and online retailer competition available, I'd think bluemercury would do a better job of trying to build a loyal customer base. I've had experiences both in store and online with Bluemercury that were disappointing at best. Poor response time and lack of knowledge with the online crew and just a terrible, unfriendly environment in stores. I'll take my business elsewhere read more

Let me just say that I absolutely adore Blue Mercury and all of the incredible products they carry. Where else can I get my boyfriend Creed (mmmmmmmmm) and myself some Oribe and La Mer. This is definitely the only place in Philly that carries a full range of the best products there is. Do yourself a favor, skip Sephora. Ooh, and in case you ever want your make-up done go to Katie. She's amazing (and has fantastic hair). read more

Kim should be your go-to lady for waxing. She is awesome and the price is right. The only negative about bluemercury is the front desk staff. SNOO-TY! I had never been there before and didn't know where I was supposed to go or what I was supposed to do to get into the spa, and they were absolutely no help whatsoever. read more

I was at Bluemercury at about 10:30 this morning and was absolutely ignored by staff. I could have been invisible. Not a pleasant feeling. I asked for a product and was shown it and the staff lady went back to stacking products. I was going to ask a question, but she was on the phone. At the end, I decided I liked the product (a Chanel foundation), but I would never buy it from Bluemercury. I went home and purchased on line from Nordstroms, P.S. The LeMer saleslady was very nice. read more

So often people focus on the negative so I wanted to post this review about a great experience I had at Blue Mercury on Walnut Street. I waled in during lunch to do a return and loved the girl's eye makeup who helped me. I went back a couple days later with no make up on, and she did me up. She was so nice, fun to work with, very talented, knew all the products, answered all my silly questions about what eye shadow goes where, wasn't offended when I didn't like a shade, and gave me some samples. She didn't pressure me to buy anything (I bought quite a bit) and helped me decide what could wait for another day. She even remembered my name and seemed happy to see me when I stopped in a few days later with a question. Her name is Katie 1 (there are 2 Katie's), she's very talented, and I highly recommend her. read more

This store is a great place to go to treat yourself to expensive makeup. I liked going because they had this fabulous line of products by Stephane Marais. Now that the line is discontinued (has been for years), I've stopped visiting. However, for that extra something special, I will stop by again! read more

Scheduled a makeup lesson that was supposed to take 50 minutes, took only 30 minutes and my eye makeup was so dark, someone asked me later that day if I had gotten punched. It was the wrong shade for me. The makeup made my skin breakout the day after. Purchases are non refundable, you can only exchange for store credit. (By the way, the makeup is really expensive and they don't put prices on anything). read more

Sorry to hear Kim left Blue Mercury, but glad to hear she's now at Rescue Rittenhouse!!!

Great place to get top of the line, CURRENT make-up, perfumes, body items, etc. I simply detest going into department stores to get my beauty fix and and up with nothing that I wanted. I love when small companies do things right consistently and Blue Mercury is tops on that list with me! read more

I have sensitive skin and went to Bluemercury. I went around 3pm on a Monday and had good experience. Ask for Devon - she is incredible! so knowledgeable and patient. She answered all of my questions and helped find me everything I needed. The make-up is not cheap but quality is key and worth every penny! The service I received priceless. read more

My son is in the hospital and I needed to leave his room while he had some tests done. I walked over to bluemercury and found a stress free haven for my time away. The sales staff was so helpful and friendly that I found myself buying more than I normally would... The next day, i was back there again, this time for concealer to hide my dark circles. The same amazing girl remembered me, asked about my son and proceeded to help me find the perfect concealer, plus put in some great samples to help me through the hospital stay. I don't live in PA, but I will be ordering and shopping with this bluemercury from now on, even though we have a store in my state. These gals know what customer service means and how to make you feel special and important. If I could give 10 stars, I would. read more

I stopped by the Union Hill Shop in Denville NJ yesterday and I walked out. 3 sales people were there...helping 1 person. 1 Associate asked if she could help me, I told her I wanted something by Laura Mercier and she told me she was with another line. So I stood and waited, and waited and waited. Finally, since my purchase was not important enough to them, I walked out! I can take my business elsewhere. I am usually very understanding and have a lot of patience but not when I was being ignored! read more

Took advantage of the $50 Spa week specials they had going on. I had an amazing facial done by Kim. The atmosphere of the spa itself was warm and relaxing, even for being crammed behind the cosmetic beauty supply store. Kim was professional addressing all of my skincare needs during the facial. It was relaxing and I walked away with a glowing face. I'd definitely return again. Beats that crappy place across the street I won't dare to mention ( you can find my review if you're that curious) read more

blue mercury is a lovely cosmetic store next to coach...i walk in there with specific quests and they are almost always met. alex, in particular has an amazing eye and flair for color and nails every time! i walk in, "alex i need a perfect new red." a few minutes later he waltzes me over and applies a lovely liner and lipstick, and i'm thrilled, purchase my goods, and i'm out. i have seen some of alex's portfolio for make up, and let me tell you, he is an artist. from brides to avant garde work, he is flawless. read more

Everything you don't need (but secretly, you do) but want in one spot. Make-up, hair care, candles, etc. I used a girl from Blue Mercury to do my wedding make up 2 years ago, so I knew the make up there was excellent, so when I saw they were having an Lauren Mercier event the day of my cousin's wedding, I decided to go in and have my face done, and learn how to apply make up and what to use. I had an amazing experience. The girl who did my make up was an excellent tutor, telling me how to apply eye shadow and allowing me to watch with a hand mirror. She explained what each product was doing, and how to apply it. I ended up leaving with a whole new make up routine and can honestly say that I am enjoying doing my make up in the morning. I justified buying all the new stuff by reminding myself that i am over 30 and should be using good make up now. No more crap from CVS. Except mascara. Cheap mascara is always good. read more

I love this place - and even more - I love the skincare specialist Sunghee Ent! She is the BEST!! I should know - I have been going to Sunghee for waxing for 4 years now...and have even traveled well out of my way to have her wax my eyebrows. In dire straits I have gone elsewhere - and always find myself disappointed that I didn't wait it out until I was able to go to Sunghee again! She does a beautiful job - the only one I consistently and truly trust with my brows :) And to top it all off - she's super-friendly and always nice to chat with. read more

I wanted under eye brightener for a job interview. I found what I wanted and they didn't have my color. The SA found me a replacement and a color, then they didn't have that shade in stock. It happened a ridiculous two more times. She kept selling me stuff they didn't have in stock. I decided on one that was obviously not my first choice. I also bought under eye night cream. When I was using it at home I was wondering why it was separating--liquid would come out rather than cream even if I shook it. I asked an SA at Kiehl's to show me the same product and it wasn't runny. I tried to return the faulty product to Blue Mercury as it seemed to be expired or bad and the associate was rude and challenging. Not at all interested in my experience or helping me. read more

this place is dangerous! i always spend way to much money here. they have awesome brands here! i give 3 stars instead of 5 due to the horrible return policy and the very snooty staff. bluemercury has an awesome holiday party discount though. read more

I'm new to the city and needed to find a place for waxing. Kelly the esthetician was great she was professional and anwsered all of my questions. My brazilian was fast and not extremly painful (she used blue hard wax). They also have a great selection of hard to find beauty products. I will definatly be back. read more

Over the past several months, I have become increasingly more disappointed with the lack of customer service at the Blue Mercury store. Whenever I go in, the staff is engaged in conversation, doesn't acknowledge me or offer to help. Just today, when calling, twice my call went into voicemail and then received the message that the mailbox was full. This had always been my "go to" beauty supply store, back at the time when I was greeted by name and was helped with merchandise. Only exceptions are Kim, for waxing, and Tina Marie for customer service. Both are absolute gems! read more

This is in relation to the UPenn store, not the Rittenhouse square store. Bluemercury2 doesn't have a yelp review so this will have to do. As it is close to where I work and live I have ventured into the store three times since September. The type of face wash I used to buy (AVON) is no longer in production and I was hoping to find a suitable replacement. Each time I went to bluemercury2 I was increasingly disappointed with the level of customer service I was provided with. Each time there were at least three employees working. Never were there more than five customers. Not once did an employee say hi, or even smile or glance in my direction. The third time I visited was the last straw for me. There were three customers and three employees in the store at the time. Each employee was tending to a customer, naturally. I decided to wait for one of the employees to be free. I waited for about five minutes, wandering the store. The store was not busy, and I wear a bright red pea coat. I know they saw me. and yet not one employee acknowledged that they would assist me when they were finished with their current customer. They did, however, tend to the needs of multiple people who entered the store after me. I get that I don't look rich. I am only 24 and I look even younger than that. I wasn't wearing a business suit. But I wasn't there to try things out and then go to CVS to purchase a similar product. I was there to buy. But their employees obviously did not think I was good enough to buy their products. When I finally asked an employee what the difference between two products were she said "either would be fine" and walked away. No "bye" or "do you have any other questions?" she just walked away and started tidying another part of the store. I would rather walk the extra twenty blocks to Lush in rittenhouse square than set foot in the University of Penn Bluemercury again. Maybe it is part of their ambiance to be a little stuck up, like boutique clothing stores or jewelry places. But I really don't think this is the right economic climate to be doing that? I actually wanted to purchase something there. and now i won't. ever. read more

I've been a Blue Mercury customer for almost twenty years. In recent months I found some of the salespeople in this branch to have an attitute problem. I decided not to shop there anymore. read more

Blue mercury is like a dream store. I'm from DC and have been going to the DC stores for a long time for their great selection fun beauty stuff. That being said, the customer service I received at the Walnut street store was completely unhelpful and just not really that nice. I walked in looking for a lipstick. I waited and looked at lipsticks for about 10 minutes on my own before someone came over to ask if I needed any help (there were 2 sales ladies not helping anyone and you need help to look at make up unless you know exactly what you want). I said that I was looking for a shade of lipstick that I could wear everyday, "something nude or peachy." "Well, do you want something nude, or something peachy?" was the response from the salesgirl. I hadn't realized that there was a huge difference but anyway, I said that I didn't really know. "Why don't you try a lip gloss?" I said, no, I need a lipstick and asked if she could help me try some shades? She then put three shades on her wrist. I said that I couldn't really tell from looking at the colors on her hand, and again asked if I could try some colors on? She looked at me blankly and asked me what color I wanted to try. I picked one up randomly (because foolishly I was still looking for guidance from her) and asked if I could try that one. She sprayed it off and told me to use the mirror at the end of the counter. I said OK and went to try it on and she walked away. WTF? What is the point of asking a customer if she needs help if you don't plan on being helpful at all?? Isn't helping someone pick out an everyday lipstick like the easiest task ever for a girl who works at a make up store? So I walked out after it was totally apparent that the sales girl had no intention for helping me. back to sephora for me i guess! read more

Kim does it again. She is always recommending great samples after my lash tint. I have super sensitive acne prone skin and she recommended Kiehl's BB cream, which is by far the best BB Cream I've tried. It is all natural and started to clear my skin before I finished the sample. The coverage and finish are beautiful. Highly recommend visiting Kim for any service and buying this BB Cream. read more

Aughhh I love bluemercury. Period. It's so small and cozy and it just feels good when I'm in there! My friends and I always go in there just to look around and find something everytime we go hangout in downtown (wish we could buy everything!!) read more

I have been getting my brows done here, ever since I moved back to Philly after college. I currently go to Kim, who does a great job at shaping my brows but keeping them thick and natural, so that I look like I have effortlessly amazing brows. I can always get an appointment for the next day or even on the same day, which makes this place convenient. The price for a brow wax ($25) is higher than at other places, but Kim does a great job. I'm happy to pay for the assurance that my brows will look great. I can economize on other things, but not my face. read more