Went in on a Saturday afternoon after doing way too much research on eyelash serums. I'm talking Reddit deep dives and hours on Google. I wanted an actual in person opinion before dropping that kind of money. I asked an associate about a few options, told her what I've used before, what I was looking for, just trying to give context. It was busy, so I get that it's hectic. But she was clearly over it. Eyes glazing over, super short responses, that vibe where someone is already tired of you and you just started talking. She basically pointed at one product and kind of brushed me off. The frustrating part is I was already leaning toward that exact serum. I just wanted confirmation or a little insight. Instead I felt like I was inconveniencing her for asking basic questions in a store that literally sells beauty advice as part of the experience. Sephora is already pricey, so the whole reason I went in instead of ordering online was for guidance. If I'm going to get treated like that, I might as well just click buy from home next time. Cashiers were nice though. So at least checkout didn't feel awkward. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

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I visit once a year usually around my birthday. I have chemical sensitivity and migraines but like to treat myself to a new carefully selected fragrance. I was greeted upon entering. I approached a team member in the makeup section and asked for assistance with a new fragrance. The nice young lady referred me to Ms Dorthy who was a few steps away. It was busy and she kindly held that area down. I mentioned that I have Gucci Blossom from a while back but started triggering migraines. I have DK Good Girl which I would need to spray way in advance. Marc Jacob Daisy is my most recent. As I grew older the Spider Senses became stronger. Lol Ms Dorthy suggested several fragrances. I went with a travel of a Jo Malone. I am not built for the cold and spoke with Kimberly about hair hydration. I went with her recommendation of a Briigeo Travel Kit. Kind recommendations. Self Care on a budget. Looking forward to my upcoming birthday reward. read more

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The wide variety of make up and skincare at this location is really good. However, every time I go into this place it feels chaotic and overwhelming. Usually there are enough customers in here ( due to the location being in downtown), but there are as many employees in here and I feel like half of them are either chatting with other employees or looking at their phones. Once you get the service it's usually helpful though. read more

The woman at the cashier was extremely rude and unprofessional. She was not thrilled about my return and tried making it difficult for me in every way possible. She lied about the return policy. FYI - The return window was supposed to be 30 days from package being MAILED, not ordered and this is written on your website - it's not the customer's fault that it took you guys 10 days to dispatch. Crazy enough she was trying to penalize the customer for her misinterpretation of the Sephora policy read more

I enjoy Sephora overall, but my experience at this location was poor and unacceptable during this visit. The location itself is beautiful, organized and in a beautiful area/location of Center City. The amount of products, selections and prizes are always a pleaser! The following around the store (without offering any kind of assistance) makes it uncomfortable to enjoy shopping at this location. When I reached out for help, it was met with frustration, I tried to be understanding and extend grace but throughout my time it didn't improve. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

I go every 2 weeks Sophia does a excellent job... I really like this place everyone is so friendly and ready to help

I LOVE all of the products. They have all of the best brands for both skincare and makeup. The location is very convenient for me.

Went here today to look for some recommendations and restocks of current products. I was helped by Simone who was lovely. She did not try to upsell on the most expensive products and was so honest and helpful. She color matched me and provided feedback. 10/10 recommend Simone ! Only downside of the actual store was it was pretty disorganized. read more

They gave me the wrong cologne. I clearly said the correct one and they still gave me the wrong one and I didn't realize until i sprayed it.

Sometimes the workers are attentive and sometimes they are not. Sometimes they offer help and sidings walk right by you

I wemt into the store at 17th and Chestnut Sts., Phila, it was not crazy busy. Two employees said hello but never asked if I needed assistamce. Ok. But then I walked aroumd the store for ten minutes looking for a product ( there were a couple of employees actually helping shoppers ) but others just chattimg and ignoring me and another woman who even I could see was searching for something. I went to Ulta. read more

Thank you Kelly and Sephora for making my birthday extra special! I went to Sephora to pick up my birthday gift. Kelly was at the door with hand sanitizer and giving info about the safety protocols. There was hand sanitizer available, customers were limited, and staff had masks and gloves. It felt safe. I noticed the birthday rewards were at the table. I told her today was my birthday and I was here to pick up my reward. Kelly was super sweet with birthday wishes especially when she found out that day was my birthday! She gave me one of each of the rewards!!! And also some samples!!! It was such a nice surprise. The pandemic has changed many things but I'm glad Sephora still makes their customer feel special! read more

SEPHORA - Birthday gifts and some samples - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

I just wanted to update my review and say that I have really enjoyed shopping here during the pandemic. The store is not crowded, counters are wiped down and people are wearing masks, it feels very safe. I've started placing a lot of online orders from purchases in store which gets me free shipping and purchases usually arrive in 2 to 3 days! I would love to get a few more samples in my online orders, but I've been really enjoying doing that, because they have a lot of great products online that aren't in the store. I hope they start caring more hair care products soon in the store. I just wanted to give you a shout out to a few store associates who have been really helpful and I really always enjoy seeing! Alice is always so friendly and so kind, I always enjoy my conversations about hair with her! She always has great advice to give and is very sweet and always very positive. Joey has been very helpful with placing orders online in the store and has given me great information about store events. He's very sweet and he has gone way out of his way to help me! Hunter is very sweet and kind and I always enjoy talking about beauty purchases with him. I really enjoy coming here! read more

SEPHORA - My Sephora gift card for Christmas with compact mirror! - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

Everyone was very nice. There was a lot of people and just a wonderful store but a lot of the product were sold out and it wasn't any holiday but also I didn't see youth to people! Idk if I missed it but idk read more

[648] This busy Center City Chestnut Street location is in the perfect spot for lunchtime shopping. The store was recently reorganized so it may be hard to find things at first. They have a few makeup stations which look cool. You can find tons of makeup and perfume options at this store. I usually have good customer service but today it was not so good. Stopped in for perfume, lip gloss and eye makeup remover. Tons of staff just standing around. I asked the one guy for help on finding the eye makeup remover. He sent me to the wrong side of the room. I asked another associate to help me and she pointed me to the shelf and walked away. The shelf was empty behind the sample. Asked another person to look in the drawer for more of the correct size item. Score. I asked another staff person to help me find the correct color lip glass but she gave me the wrong color. I'm glad I opened the box. Never was able to purchase the lip gloss since they were out of stock. It just sucks because I'm spending over $150+ and I feel like hunting employees down. Will I be back? Hopefully ... I just pray today was a fluke. read more

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I came in from Florida for a wedding in Philly. I made a appointment at Sephora to have my full face makeup. My appointment was with Emily. Her talent was amazing making my makeup come out beautiful. I would surely recommend a full face makeup session with Emily! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

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I love Sephora's in general but they can be so hit or miss. I have to say that for me, this branch was a hit. Big enough that I didn't feel choked or hit numerous shopping baskets while trying to move down an aisle. And the weekend crowd was pretty decent, the place was by no means empty. I was in the market for a new fragrance and there was enough space for me to really take my time with the testers (I am so picky but love vanilla). When I picked one out I remembered I needed a concealer but didn't know where to start (I always get a little overwhelmed when it comes to base makeup). One of the salespeople was immediately available to show me some things, colour match me and show me proper application techniques (they applied concealer under one eye and talked me through applying it myself under other). I definitely appreciated their taking the time to give me a mini tutorial. He did the same for a lip liner (Lancôme for the win!!). I didn't feel like any products were being forced down my throat. This is the first time I've been to a Sephora on a weekend and the line was snaking around. Wonderfully pleasant experience all around. It's writhing walking distance of my home so I will definitely be back (need eye cream soon). read more

This Sephora is still as good as always. I came here this morning to buy some items. The entire store is under renovation. So it is completely rearranged, and canvas sheets hanging everywhere. But, they still have a great display up and lots of products to choose from. Sephora is famous for giving your samples. They will make you up to three samples per visit of certain items that you'd like. Which is nice. They always have new and beautiful items. As well as I was able to find a few tried-and-true products that I wanted . Of course Sephora has their levels of reward cards. I have the red card, which gives you the most amount of product rewards. In a way that means I spent far too much money there over the years. Hahaa, however I am a fan of treating yourself well . You gain your rewards by shopping in store and also online. They're very good with their online delivery most times. Sometimes they cheat you on your samples when you order online . But all in all it's a great store went great rewards, and lots of products to choose from. They will give you a paper receipt, or email your receipt, or both. That's nice. read more

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We received excellent customer service from a lady named Sha who had perfectly blended makeup on her own face. She helped me pick out highlighter for my face and showed me exactly how to use it. She also helped my friend select some concealer for a visible birthmark and some liquid foundation as well. Overall positive experience in downtown Philly Sephora. Also, it was less than crowded which was absolutely amazing. read more

This review is for shoppers who already know how to navigate Sephora. I'm one of those people who prefer to shop without reps asking questions. The store was open for limited hours on July 4 and the store was a bit empty. They had the Sephora Favorites Summer Hair Saviors which I haven't seen in the NYC stores yet and it was sold out online. I'm not a Hair person but this summer will be a good time to start. There were 3 on the shelves so I grabbed one and went on line and also got a 100-point goodies (which are always gone in NYC). I had a great shopping experience overall here. Plus they greet you and thank you here! read more

SEPHORA - Sephora favorites: summer hair saviors! Sold out online, saw three in stores! - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

Luna was great! Very sweet and helpful. While nothing I was looking for was in stock, they guided me to all the right locations and answered all my questions! read more

I went on a Sunday so I was in and out in 2 minutes. It was so quick I didn't pay the meter and I didn't get a ticket. I would come here except I don't live in the area but if I did this would be my spot. The sales people were all busy but when I enter I was greeted immediately. I was asked what I needed. It took no time at all but it could be because it was Sunday 20 minutes before closing. Regardless the service was excellent. I'm thinking of returning for a make up sessions. read more

I have been here a couple of times now. Every time, I had a very normal experience where I would ask someone for help about makeup and they would just give me the "right" amount of information and leave. My last visit was super productive and I found exactly what I was looking for as one of the store employees was very helpful and spent about 15 minutes with me to make sure I found the right product. After a bad experience at Ulta, which is two blocks away from here, I was happy that I got to talk to someone at Sephora about a product I was looking for. The store is neatly organized and looks trendy. It is definitely pricier than Ulta as they carry high end products. Depends on what kind of products you are looking for and how much you are willing to spend. Also, the store employee that helped me out told me to ask for samples at the checkout, but the lady at the counter seemed to not care about it. Meh, it's ok, may be I could just buy the same products online as I already know what I need to get. read more

Decided to invest in some make up so I came here. I found a young lady to help me as I am not knowledgeable when it comes to makeup; I usually do the bare minimum. The young lady that helped me was very helpful and informed. She was so patient with me! I will return to this Sephora and purchase again. read more

I just got makeup done here this past weekend and Shaniqua(sp?) did it and she did an amazing job. I am pretty particular about my makeup but also like to see what artists like to do with my face. She listened to what works on me and also did what she thought was best. She even had the senior makeup artist take a look to make sure everything was perfect. She took so much time to do it right and was so attentive! I got so many compliments for the wedding I was at! I looked SO good. She's great would totally come back to do my make up here again. read more

SEPHORA - Makeup look by Shaniqua - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

I recently visited this chestnut st Philly Sephora. Advisor Sue was outstanding . She knew her products . She was kind , informative , and professional ... as a result I bought and spent more than expected . I love my products . She offered me lunch tips to . She is an asset to your store Will see you again in the upcoming months !!!! Lisa read more

Was in several times in the last 3 weeks. Good selection, spacious store, plenty of staff. However customer service was sadly lacking. Staff was hanging out in groups of 2 and 3 gossiping. Others were trying on makeup on themselves. I actually had to wait for an employee to finish applying her makeup before I could use the mirror. The product I came in to buy was out of stock. They only had the tester. I asked for a sample and was told quite loudly " ohhhh we don't give samples of that sorry" She did not suggest another product. Did not let me know when the expect it back in stock. She just walked away. If it wasn't so close to my home I would NEVER go back. read more

Made an appointment for my makeup to be done before my engagement photo shoot. I selected "any artist" even though it gave me the option between 2 people, telling me that they had multiplayer openings. I got a call day of, saying my artist had an emergency and they had to cancel my appointment. I didn't bring all of my makeup into the city because I had this booked. I go in anyway hoping they can help me, and they can't do a single thing to remedy the position they put me in. I understand emergencies happen, but how did they go through and select who was a lesser priority when I know they had more openings when I booked? I didn't even get an offer of another time to come in. So now I'm headed to my photo shoot with terrible makeup because I'm not a professional, that's why I made an appointment. Terrible experience, unhelpful staff. Wouldn't recommend this location to anyone who would ever ask. read more

Oh, Sephora. I have a love/hate relationship with you. I constantly creep your website, and you entice me with your weekly email promotions. I've spent enough at this store (online and in-store, collectively) to pay my rent for 3 months... at least. Monday I decided to take advantage of my 20% VIB coupon and buy the Clarisonic. The salesgirl who helped me was extremely helpful and honest, telling me which products were worth buying and which weren't. Down one star because I spent over $200 on the damn thing, butttt thats my own fault. read more

I've been to this store a few times and actually was here for their opening party way back when (it wasn't THAT long ago...) Great service, all your beauty goodies in one place from all brands...You can sample your heart away and even take some home if you need to. But of course you will always walk out with your shiny black back of goodies... read more

Just went to the chestnut street Philadelphia location and had THE most pleasant experience aided by the Sephora worker named Rocky! He approached me and my friend when he saw us trying to decide which shade fit best and used his beauty blender "technology" to help pick the best one. We asked him about other products and if he didn't know the answer, he went to find someone who could help! What an extremely pleasant way to spend my lunch break! read more

I walked in for the first time over the weekend and I wish I never did. The main reason I never shopped there is bc I don't wear makeup but I walked in due to a bad experience with an employee at Ulta. But this woman (who I'd rather call bitch) made me feel like the ugliest person ever to be in her presence or in the store. I was trying to find something to help me with problem areas I have with breakouts and blackheads, and the first thing she says is that I have hormone issues and that's what's causing the breakouts on my chin, or they are cysts under my skin and she knows this bc she had one so that's my problem too. Like really?!?!?! I really wish I remember her name bc I'm calling corporate bc of how belittling she was towards me. I know I had a bad experience in Ulta but I've never had ANYTHING like that happen. If I could give -5 stars I would read more

Worst sephora I've ever been to. The staff were not friendly. One asked me half heartedly if I needed help. Should've noted how lethargic she was because when I asked for help with finding hair products, she just said they didn't have a product that would work on countering oily scalp and slightly damaged ends. When I pointed out some christophe robin products I had been looking at, she then went "oh, yeah, i guess those would work" and then left. Cashiers also not friendly and looked like they didn't want to be there. None of the usual greetings or chitchat about new products etc. It was an average busy that day so i couldn't even try to excuse them by saying they were super busy. All the other sephoras I've been to had super helpful and friendly staff who knew their products and were excited to talk about them. Usually my trip to sephora is my treat to myself but this time, it was like getting my flu shot instead. Not coming back here again. Ever. Will visit King of Prussia sephora or just buy online instead of suffering through an unpleasant experience. read more

This location is always busy. Tons of selection. Great make up artist that are willing to help with questions and product info. Bad part is its so hard to find parking just to shop here. Meter or parking lot. read more

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On a particularly difficult day I showed up late to an appointment to have my makeup done for an evening work event. To say that I showed up a mess doesn't accurately describe how dismantled I must have come off. In a word - frazzled. PJ, the makeup artist with beautiful flowers in her hair, not only made my skin glow and eyes glitter with her astounding artistic talent, but she also she calmed me down and thus I left the store a woman transformed. PJ also did my entire face of makeup with false eyelashes in 25 minutes, because I showed up late and was an all around terrible customer. She is a miracle worker. PJ is so talented and so kind, I hope she runs Sephora one day. 5 stars for you, PJ !! read more

BEWARE To anyone who looks too casually dressed and is minding their own business: Went to this Sephora and had two medium sized bags: my bag I always carry with me to hold my beauty essentials / keys / phone/ wallet and another bag to hold reusable shoppings bags as I wanted to go grocery shopping and an umbrella bc it was raining. My bags weren't huge. I was also wearing a medium sized jacket that wasn't too baggy. Noticed the staff following me 2 seconds into the store bc I had two bags and a denim jacket. I was weirded out so I tried to make it obvious I had no intention of stealing by remaining in areas where they could watch me, it didn't matter and I was still followed around. I went to look in the mirror and felt fat bc of my weird denim jacket, took it off and folded it to a smaller size to put in my bag. Checked in the mirror again and felt better as I have body dysmorphia. At this point they were convinced I was stealing bc I *probably* had something in my jacket's pockets and was now hiding it in my bag. Then I went to return my concealer as I only had it for a month then I noticed it was the wrong shade. Before I had gone, I made sure to check Sephora return policy bc I am a newbie and wasn't sure. the rules were ambiguous but it was 30 days, so I just decided to try and see; if they didn't accept it I would just keep it for my under eyes. Reached into my bag that kept my beauty essentials for the concealer I wanted to return and told the cashier that the receipt should be be on my beauty insider acct as I had checked my account to make sure it was on there. My wallet that carried the original receipt was stolen lol. She pulled up my beauty insider account but barely glanced at the screen before shrilly replying no it's not on there. I guess she thought I stole it and was trying to return it; I Was confused and gave her the date and she found it. She checked the amt of the concealer and took a *long* time to inspect it and consulted the manager. They denied me the refund bc the amt was below the acceptable and I was like okay it's not a big deal. I accepted my fate and just noted it for future reference for any returns. What is a big deal is that I was suspected to be stealing and was watched like a hawk by the associates and the security guard. Even after I had gone to the trouble of making sure they could see my every move it didn't matter and I was a suspect the whole time. I had gone to the store before with professional clothes and the same two bags, and was given great service. I was even on friendly terms with some of the associates AND the security guards!! This time I had gone there with casual clothes and tight exercise pants and I guess they didn't recognize me and my shoddy presentation spelled out "will definitely steal bc that person doesn't look put together". I felt humiliated, discriminated, and just overall really really upset. I cried the whole way home and felt disheartened by the experience. I started taking an interest in makeup later in my life and love Sephora for being able to try on before purchasing and have an extensive wish list!! I am never coming back to this Philadelphia chestnut st location and it will take me a while before I can place an order online bc of my bad experience. I will just shop at ulta now. Thank you for making me feel like I am a terrible person and suspected criminal. read more

Always out of stock of various products and does not update system to reflect the same online. Never seems to get the items back in stock either. read more

If you want to buy a new product and want to try it out at the store, I would recommend you see Chanelle. She's one of the Beauty Experts in this store. I am the type of customer that absolutely hate it when the beauty experts/sales person force the customer into buying products and especially sales person who will just rudely left that customer if they see the customer isn't interested in buying the product anymore. I came to this store to learn about contouring. Chanelle took the time to let me try on several different products. She was more focus on which products work best for me and if I like them. She wasn't focus on getting me to buy them. She's very friendly and gave me lots of tips. So if you want to try a product and need help from an honest beauty expert that wouldn't pressure you to buy anything unless you like it, I would definitely suggest you see Chanelle. read more

SEPHORA - Bobi Brown Bronzing Powder in Natural 1. And Becca Ultimate Coverage Complexion Creme in the color Nosiette. - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

Don't come here if you want to be followed. I was holding a product that I decided in the end not to get and put it back. I was then followed by one of the ladies with dyed hair telling me she didn't think I put it back l. I told her I did and she goes "I didn't see you". Were you following me ?? After I took the product from the place where I put it to show her, she goes "you don't have to show me" read more

Pros: 1. You're greeted at the door immediately. 2. Clean store and humongous space with all products Cons: 1. IMPOSSIBLE to get service here. The workers here either ignore you completely, or they quickly direct you to what you need and leave you if you somehow manage to chase one down to ask a question... 2. Although it is great that there is such a wide selection, it can be a bit difficult to track down exactly what you need. This is the case if you are looking for a very specific product, and if you are simply in need of some guidance as to which product may suit your concerns/needs. The latter just goes back to the HORRIBLE customer service here. If you need help, you're certainly not getting it! This store needs to do a better job at making sure its employees are always on their toes to help out their customers. Although you can catch them chatting with customers, it is rare that the employees will approach you first to ask if you need help with anything... Also, if customers ask for your assistance, do not just leave them after directing them to their desired product. At least ask, "Is there anything else I can help you with today?" or a follow up question to see if the product matches the customer's concerns. It's not rocket science, just some basic courtesy and expectations of an employee. read more