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    SEPHORA

    3.3 (215 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 weeks ago

    SEPHORA Photos

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    Heather M.

    I enjoy Sephora overall, but my experience at this location was poor and unacceptable during this visit. The location itself is beautiful, organized and in a beautiful area/location of Center City. The amount of products, selections and prizes are always a pleaser! The following around the store (without offering any kind of assistance) makes it uncomfortable to enjoy shopping at this location. When I reached out for help, it was met with frustration, I tried to be understanding and extend grace but throughout my time it didn't improve.

    Birthday gifts and some samples
    Suzanne A.

    Thank you Kelly and Sephora for making my birthday extra special! I went to Sephora to pick up my birthday gift. Kelly was at the door with hand sanitizer and giving info about the safety protocols. There was hand sanitizer available, customers were limited, and staff had masks and gloves. It felt safe. I noticed the birthday rewards were at the table. I told her today was my birthday and I was here to pick up my reward. Kelly was super sweet with birthday wishes especially when she found out that day was my birthday! She gave me one of each of the rewards!!! And also some samples!!! It was such a nice surprise. The pandemic has changed many things but I'm glad Sephora still makes their customer feel special!

    My Sephora gift card for Christmas with compact mirror!
    Amy B.

    I just wanted to update my review and say that I have really enjoyed shopping here during the pandemic. The store is not crowded, counters are wiped down and people are wearing masks, it feels very safe. I've started placing a lot of online orders from purchases in store which gets me free shipping and purchases usually arrive in 2 to 3 days! I would love to get a few more samples in my online orders, but I've been really enjoying doing that, because they have a lot of great products online that aren't in the store. I hope they start caring more hair care products soon in the store. I just wanted to give you a shout out to a few store associates who have been really helpful and I really always enjoy seeing! Alice is always so friendly and so kind, I always enjoy my conversations about hair with her! She always has great advice to give and is very sweet and always very positive. Joey has been very helpful with placing orders online in the store and has given me great information about store events. He's very sweet and he has gone way out of his way to help me! Hunter is very sweet and kind and I always enjoy talking about beauty purchases with him. I really enjoy coming here!

    The purchase..  medium perfume ($120) and eye makeup remover.
    Cindy M.

    [648] This busy Center City Chestnut Street location is in the perfect spot for lunchtime shopping. The store was recently reorganized so it may be hard to find things at first. They have a few makeup stations which look cool. You can find tons of makeup and perfume options at this store. I usually have good customer service but today it was not so good. Stopped in for perfume, lip gloss and eye makeup remover. Tons of staff just standing around. I asked the one guy for help on finding the eye makeup remover. He sent me to the wrong side of the room. I asked another associate to help me and she pointed me to the shelf and walked away. The shelf was empty behind the sample. Asked another person to look in the drawer for more of the correct size item. Score. I asked another staff person to help me find the correct color lip glass but she gave me the wrong color. I'm glad I opened the box. Never was able to purchase the lip gloss since they were out of stock. It just sucks because I'm spending over $150+ and I feel like hunting employees down. Will I be back? Hopefully ... I just pray today was a fluke.

    I came in from Florida for a wedding in Philly. I made a appointment at Sephora to have my full face makeup. My appointment was with Emily. Her talent was amazing making my makeup come out beautiful. I would surely recommend a full face makeup session with Emily!

    Beautiful sparkles
    Teresa S.

    This Sephora is still as good as always. I came here this morning to buy some items. The entire store is under renovation. So it is completely rearranged, and canvas sheets hanging everywhere. But, they still have a great display up and lots of products to choose from. Sephora is famous for giving your samples. They will make you up to three samples per visit of certain items that you'd like. Which is nice. They always have new and beautiful items. As well as I was able to find a few tried-and-true products that I wanted . Of course Sephora has their levels of reward cards. I have the red card, which gives you the most amount of product rewards. In a way that means I spent far too much money there over the years. Hahaa, however I am a fan of treating yourself well . You gain your rewards by shopping in store and also online. They're very good with their online delivery most times. Sometimes they cheat you on your samples when you order online . But all in all it's a great store went great rewards, and lots of products to choose from. They will give you a paper receipt, or email your receipt, or both. That's nice.

    Sephora favorites: summer hair saviors!  Sold out online, saw three in stores!

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    4 months ago

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    2 years ago

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    4 months ago

    I go every 2 weeks Sophia does a excellent job... I really like this place everyone is so friendly and ready to help

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    1 year ago

    I LOVE all of the products. They have all of the best brands for both skincare and makeup. The location is very convenient for me.

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    3 years ago

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    1 year ago

    They gave me the wrong cologne. I clearly said the correct one and they still gave me the wrong one and I didn't realize until i sprayed it.

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    2 years ago

    Sometimes the workers are attentive and sometimes they are not. Sometimes they offer help and sidings walk right by you

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    Page 1 of 6

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    Luckily for me, the store manager and employee who did my facial were incredibly sweet, understanding, and helpful.

    Mentioned in 3 reviews

    Read more highlights

    See U Beauty Salon

    See U Beauty Salon

    4.7
    (60 reviews)
    0.8 mi
    $$

    Definitely recommend having an experience here!…read more The place is CLEAN and so quaint! The beds are heated and the blankets are so soft. I was impressed with the quality of everything! My aesthetician was Alice and she was so respectful and thorough with her work. You can tell she puts a lot of care into each step of the process. Make sure you bring cash for tips as that's the only form that's accepted. I won an alpha hydroxy facial through the IG giveaway and enjoyed it! The extraction portion is a little painful, but it makes sense why as it is unclogging your pores mechanically. It's worth it though because your face feels so much cleaner when you leave! Phyllis, the owner, is also so lovely! She accommodated my crazy work schedule when booking my appointment.

    I found Zen Skin Spa on Yelp while searching for estheticians. After reading the reviews, I…read moreinstantly scheduled an appt. The schedule was booked solid for many days leading up to an available slot. However, it was totally worth the wait. I received the Alpha Hydroxy facial with Phyllis. It was every bit of amazing! Phyllis took the time to listen to my concerns and focus on just that. She also explained things every step of the way as she performed my facial. The extraction are painful but Phyllis was able to remove every black/ white head from my entire face with no scarring left behind. She gave me a cleanser as well as day and night creams after my treatment that have worked wonders on my face. I will be returning!

    Photos
    Volume set lashes extensions
    Volume set lashes extensions
    See U Beauty Salon
    Permanent eyeliner

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    Permanent eyeliner
    Skin Laundry - Rittenhouse Philly

    Skin Laundry - Rittenhouse Philly

    4.1
    (27 reviews)
    0.1 mi
    Free consultations
    Available by appointment

    STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

    I honestly feel bad giving a lower rating because Skin Laundry as a place is wonderful. The staff…read morewas incredibly kind and the service itself is a total 5 out of 5. I went in for the $50 first-time promotional appointment. I arrived a little early, as recommended, and there was a bit of a wait. Totally understandable since there seemed to be only one person running the machine at a time. They take before photos in case you end up doing multiple sessions. The pricing is definitely on the higher side and they do encourage memberships, which I get, but for me it all depended on whether the treatment actually worked. Here's where it wasn't so great. They did warn me I might break out a little after. I was expecting a small purge, but what happened was much worse. My skin reacted really badly. I developed increased hyperpigmentation even though I originally went in to treat it, and my skin barrier basically crashed. I didn't expect that at all. It started the very next day and took about a month for my skin to recover, and I didn't change anything in my routine. I'm not new to skincare or treatments. I regularly get things done in South Korea like Thermage FLX, Pico laser, Fraxel, and IPL, plus injections like Rejuran Healer. I know how my skin usually behaves with lasers and energy-based devices, and this reaction felt completely out of left field. If the treatment had simply had no effect, that would've been fine since a lot of these things take time. But the effect was genuinely negative for my skin, and I still don't know why. I don't think I'll be back. That said, if your skin type responds well to their treatments, the service and staff are amazing. Just be cautious and really listen to your skin.

    Photos
    Skin Laundry - Rittenhouse Philly
    What you see when you first walk in
    What you see when you first walk in
    Skin Laundry - Rittenhouse Philly

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    SEPHORA - cosmetics - Updated June 2026

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