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    Bluemercury

    3.4 (82 reviews)
    Open • 10:00 am - 6:00 pm

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    2 years ago

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    2 years ago

    Orders are filled very quickly and wonderful samples are included with each order. Love this place!!

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    3 years ago

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    17 years ago

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    9 years ago

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    Page 1 of 3

    Ask the Community - Bluemercury

    Review Highlights - Bluemercury

    “I have gotted waxxed in salons all over NY and Chicago and no one even comes close to Kelly at Blue Mercury.”

    Mentioned in 22 reviews

    Read more highlights

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    Skin Laundry - Rittenhouse Philly

    Skin Laundry - Rittenhouse Philly

    4.1(30 reviews)
    0.1 mi•Penn Center, Rittenhouse Square
    Free consultations
    Available by appointment

    First time in and everything was great! Feven was incredibly helpful. I enjoyed the treatment and…read moresigned up for a package! Cant wait for my next treatment!!

    STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

    Photos
    Skin Laundry - Rittenhouse Philly
    Skin Laundry - Rittenhouse Philly - What you see when you first walk in

    What you see when you first walk in

    Skin Laundry - Rittenhouse Philly

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    Bluemercury - cosmetics - Updated September 2026

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