Everything! Naomi is a gem. You can trust her.! She wants what's best for you because it's best for…read moreher. She is very personable.

Raelle has been working wonders with my face this year. She is so friendly and welcoming and I just…read morelove how personable she is!

This spa was spotless, with a beautiful interior that its central Rittenhouse Square location…read moredemands. The front desk and merchandise area/store are in the first floor and services are rendered on the second level. I received excellent service from Simone for my facial. Other Staff was pleasant and welcoming, as well. My face was radiant soft and smooth after my service and I appreciate the tailored recommendations for care and products I received. Massages, nail care etc. are also offered, in addition to facials. The services are not cheap, however, you may find the quality and experience to be worth the cost.

Kelly and Geo were incredible and tailored the experience to us. They were nice, accessible and…read moretook great care of us. We love coming here- looking forward to next visit. This is an elite establishment.

Such an amazing experience with Sameera at Skin House. I booked the Glow Reset with dermaplaning…read moretwo weeks before my wedding and it was the perfect pre-wedding treatment. I left with radiant, glassy skin and felt completely wedding-ready. Sameera is incredibly skilled and takes the time to tailor everything to your skin while also educating you along the way. The entire experience felt relaxing, elevated, and results-driven. Highly recommend if you're prepping for a big event!

I've been coming to SH monthly for the past 2 years and it's transformed my skin. When I started…read morecoming in I was struggling with congestion, acne and overall angry skin but after seeing their wonderful estheticians my skin is clear, glowy and I feel like I know how to manage my skin. Mercedes is wonderful and I look forward to seeing her every month. She took the time to understand what my skin likes + doesn't like to make sure I get the best treatment and a routine I can take home. Highly recommend Mercedes and the rest of the Skin House crew.

I really love the massages here, I'm pretty sensitive, and Tho is amazing at an actually relaxing…read moremassage that gets your knots out. The gift card policy, however, is suspect and illegal. I received a gift card on 5/15/24 via email at 8 pm for my birthday. It clearly stated there was no expiration on it. When I went to use it today, the receptionist stated that gift cards now expire after one year, and that my gift card, that I tried to use on 5/15/25 at noon was expired. It literally was slightly less than one year after it was emailed to me. She said she would make an exception but no exception should have been needed. It's not legal to have a gift card only be valid for one year. https://www.ncsl.org/financial-services/gift-cards-and-gift-certificates-statutes-and-legislation

I had an amazing hydrodermabrasion facial that left my skin incredibly soft and hydrated. I would…read more100% come back for another!

Definitely recommend having an experience here!…read more The place is CLEAN and so quaint! The beds are heated and the blankets are so soft. I was impressed with the quality of everything! My aesthetician was Alice and she was so respectful and thorough with her work. You can tell she puts a lot of care into each step of the process. Make sure you bring cash for tips as that's the only form that's accepted. I won an alpha hydroxy facial through the IG giveaway and enjoyed it! The extraction portion is a little painful, but it makes sense why as it is unclogging your pores mechanically. It's worth it though because your face feels so much cleaner when you leave! Phyllis, the owner, is also so lovely! She accommodated my crazy work schedule when booking my appointment.

I found Zen Skin Spa on Yelp while searching for estheticians. After reading the reviews, I…read moreinstantly scheduled an appt. The schedule was booked solid for many days leading up to an available slot. However, it was totally worth the wait. I received the Alpha Hydroxy facial with Phyllis. It was every bit of amazing! Phyllis took the time to listen to my concerns and focus on just that. She also explained things every step of the way as she performed my facial. The extraction are painful but Phyllis was able to remove every black/ white head from my entire face with no scarring left behind. She gave me a cleanser as well as day and night creams after my treatment that have worked wonders on my face. I will be returning!

Went to this location for a treatment. It's always a hit or miss when trying a new LaserAway…read morelocation when it comes to customer service. There were 3 representatives at the front desk and they were all so kind and inviting. They brought me water right away and took me back to the room early. The nurse was so sweet and personable, she made me feel like we've been best friends forever. I love this location!

Horrible Service poor injections by Grace. Also Botox horrible and laser facial by the Asian lady…read morethere. She tells you what she wants to do. Service so horrible that they refused to give you your money back. Also, I ask for consultation for cool sculpting and there nurse refused. And say why do you have to do all of this if he is poor. Horrible Service and horrible customer service for $2272.00

Really love it here! Great service and excellent customer service on the road to reaching my…read moreskincare goals

STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

I have gone to Sarah Sidiqi for a couple of years now for Botox. I started with her at her previous…read morespa location and loved her (and accidentally booked someone different at the same spa and was disappointed in my results -which only made me confirm my love for how she does her injections!) Now I've followed her to Body + Beauty Lab! She's always careful to analyze my face each time and offer new suggestions for placements and openly talk about other procedures I've experienced. Pain is minimal and her personality is so kind, it helps you feel at ease. I'll be going to Sarah as long as I'm still in Philadelphia! She's great and careful with what she does and informative about her work.

I was given a drug I did not approve. There was no conversation. I learned of the switch when I…read morepaid. Furthermore, I had a bruise and some concerns. I contacted B+B by phone and text. Zero response other than make an appointment for 2 weeks from now. Disappointing and concerning Is give zero stars if an option.

Best choice I ever donw to my skin was going to this spa. I never have acne until 2 years ago. I…read moretried many products, from high ends to drug store ones, went to many spa but nothing worked. My acne just getting worse and worse. I found this amazing spa on Google and called them right the way. 2 hours later, I showed up and started my amazing skincare journey. My skin was TOTALLY CHANGED after 2-3 times visiting, never feel that good after few years struggling with Acne and acne scars. Just want to say THANK YOU so much ! Highly recommend this place for everyone. Affordable luxury spa!!

Best acne facial in Philadelphia. A small shop that gets big results in South Philly.read more

The best laser place in downtown Philly by far. Best results. Great staff. Awesome deals.read more

I have been a customer of the salon for the past 5 years and have always had nothing but wonderful…read moreservice, professional attitude and reasonable prices.