From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Where can I begin? I've never been so impressed. I consider myself a bit of a beauty fanatic-- I…read moreknow a lot about skincare, having struggled with acne and rosacea throughout the past decade, and going through rounds of accutane, laser treatments, etc. I've gotten a number of facials before, but had dissatisfactory results from most. I'm new to the area and decided to give this place a try, as my skin hasn't been at its best recently. I was lucky enough to get an appointment with Shia. From the very beginning of the session I could tell she was brilliant just from the questions she asked me. Her knowledge of cosmetic skin disorders and their treatment outweighs most, if not all, of the dermatologists I've seen. As a physician myself, I like to think I'm good at assessing this. Shia explained that although my skin type wasn't right for "granular exfoliation" (what I'd received in other facials in the past that I had bad reactions to), I was a great candidate for microdermabrasion. She used this treatment along with quite a few others, always being attentive to how my skin was responding. She gave me advice on what skincare regimen would work for my skin. I can tell my skin is already looking better (less than 24hrs later), and I'm excited to continue with Shia monthly for as long as I live in this area! Already referred a friend to her as well. Go. You won't regret it.

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

Today was the grand opening. Everyone was so nice and the event was fun. I was surprised by how…read moresmall this new Sephora is but it definitely still has a decent selection for its size. Got perfectly matched for foundation (tired of getting mismatched red-tones) and found way too many eyeliners. Also got my first ever Charlotte Tillbury lip liner thanks to one of their reps matching me for one. If there's something they don't have in store they can order it for you. A+ customer service. The only downside is having a Sephora less than 5 minutes from my house is going to hurt my pockets! lol

Grace was so helpful! She took the time to show me each lip stain and liner. She made me feel so…read morecomfortable as I mentioned I had no idea what I was talking about haha very great gal!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Where do you go to get all the unwanted hair follicles zapped with love, skin treatment and all…read moredermacare needs plus everything else estheticians do. I was looking for a hair removal alternative to waxing and a friend referred me to Diamond Laser Cut and I'm extremely satisfied. She is very thorough, gracious, personable and responsible. I feel that she follows the covid safety precautions to keep her patients safe. I highly recommend her service's and business. Go check her out let me know what you think.

Nahida is very professional, kind and treated me as well as some of my family members for hair…read moreremoval services. I initially got my chin area trained for hair removal. I used to grow random thick black hairs there and after my treatment I no longer have that issue. Also by treating my chin area I no longer breakout from ingrown hairs or have any darkening or shadow under my chin. I did a 6 package treatment and each appointment was very quick and experienced little pain. I will be returning for additional hair removal treatments and look forward to sharing those results.

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

Enjoyed a custom facial this weekend at Habit, which is super trendy and cute. We had a party of 4…read moreand were all taken to different spots, some in the large open room, and some in more private areas. The facial was good, the products felt great on my skin and left it shining and flawless, and the facial massage was heavenly. In the downside, we were taken back over 10 minutes past our appointment times and the majority of the appointment was spent asking questions and talking. Additionally, the spa does not have a traditional facial with spa robes etc as it is all in the open so that takes away from the spa feel. Overall, the facial was great and I would definitely go back again!

My skin looks better than it has ever looked. Even getting compliments on it. I'm so happy with the…read moreresults. Ruth knows exactly what to recommend and do to help your skin look its best. So happy I found her.

From the owner: At The Skin Clinic of Williamsburg, our mission is to provide a high level of non-invasive,…read moreinnovative skin care services, technologies and products with unparalleled customer service. Each treatment is unique to you and customized for your skin, to help you achieve and maintain your healthiest skin possible. Over the course of our relationship we will help you attain healthy skin and provide you with the knowledge and services necessary to achieve and maintain your best complexion. We are continually broadening our education, staying abreast of advancements in treatments, technologies and products to provide the very best for our clients. The Skin Clinic has parnered with dermaviduals®, and we are the exclusive provider in Virginia. The main principal of this product line is to repair and maintain the skin barrier while using only the purest ingredients. All products are free of emulsifiers, preservatives, perfumes, mineral oils, silicones, dyes and amines. With numerous active ingredients and bases, our prescriptive blending provides endless options to meet each client's needs. All dermaviduals® products are developed in a cutting-edge German research laboratory, manufactured in Germany and distributed in over 40 countries world wide.

First off, Scents of Serenity was beautiful inside and so soothing. Emili was absolutely amazing…read more This was my first time getting a facial, and I could not be happier with the experience or the results. I don't have a great skincare routine, and Emili was understanding and kind in her recommendations without making me feel like I had to purchase any products. I trusted her, and cannot wait to see her again in a month for my next one! I had researched the membership prior to booking my first appointment, and honestly it seems like it would be too good to be true, but it's just the perfect package. I am a Scents of Serenity fan for life.

Was gifted a prenatal massage at this location. I'm not typically a fan of massages but this was…read moreFANTASTIC! Audrey was so kind & calming - she explained how the prenatal massage was going to work & asked questions. I felt so comfortable and the massage went by so quickly. They give you a body pillow to curl up into on your side and it feels just like you are settling in for a relaxing nap. 10000/10 recommend.

I've been known Melinda for years even before she opened Lovesome Beauty and she's hands down one…read moreof the most professional and knowledgeable estheticians I've ever known. From day one, she made me feel comfortable, listened to, and truly cared for. She has this calming energy and a level of expertise that you just don't find everywhere. She always took her time to explain what my skin needed, walked me through treatments, and gave me honest, helpful advice that actually worked. I trust her completely--my skin has never looked or felt better since seeing her. Seeing her finally open Lovesome Beauty just feels right. She's poured so much into her craft over the years, and it shows in everything she does. If you're thinking about booking with her, don't even hesitate. You'll be taken care of on every level.

From the owner: All Services by Appointment Only, Beauty Spa, Hybrid Lash Extensions, Volume Lash Extensions,…read moreClassic Lash Extensions, Nano Brows, Nano Infusion Treatments, Brow Lamination, Facials, Acne Solutions, Facial Waxing, Lash Lifting, Lash Tinting, Eyebrow Tinting, Cosmetic Eyeliner Tattooing, Permanent Makeup, Lip Blushing, Scalp Micropigmentation, Eyebrow Microblading, Ombré Brows, Powder Brows, Workshops, Training, Permanent Makeup Corrections, Beauty Education, Dermaplaning