Incredible experience. I ordered the mango Matcha and my husband ordered the chai coffee. We also…read moresplit a flight of the mint Matcha, Thai tea, and cinnamon tea. It was a delightful afternoon. We will definitely be back!

The atmosphere was very nice and calming. The people there has been very helpful and friendly. I…read moreenjoyed sitting and relaxing with a nice drink. It made me take my time and just focus on the present. The tea has been amazing and I can't wait to come back to visit again.

This is a review for the online store. I ordered a dress online from Saks and as I was trying it…read moreon, the left shoulder strap pulled away from the dress. I immediately called customer service and was informed that there was nothing they would to rectify the fact that they had sent me damaged merchandise-that they wouldn't accept the dress as a return or compensate me in any way. For a store that prides itself on high end merchandise, the customer service is a tremendous disappointment. I will no longer shop at Saks online or in any of their bricks and mortar stores.

I will NEVER buy from Saks Fifth Avenue online again, no matter how tempting the availability or…read moreprices. They sell high end merchandise but it's not necessarily in great condition. They refuse to refund your method of payment, instead offering you a gift card so you will buy more merchandise from them. It doesn't matter how often you contact them, or how often your credit card company tries to speak to someone, the gift card often doesn't work and they lie about crediting the credit card account you used. They even asked for my credit card number and a week or so later, my number was being used in three states. I used to love this store but no more. I called the New York store or tell them of the issues associated with online buying and by the number of the negative reviews since three years ago I can safely say nothing has changed. Stay away from this company!

Such a lovely addition to this block! KK and Bobby are the best and will not only beautifully wrap…read moreyour gifts but can handpick the best little goodies to go inside. I've gotten a few gift boxes from here and they really do pick each item thoughtfully based on who the recipient may be. Hands down the best place if you're looking for a gift. Wide range of prices and items so there's something for everyone.

I think this is a beautiful shop. I mean it. It's like you've stepped into a Parisian gift shop…read more They have individual displays of tea, cocktail extras, perfume, candles, cards, dish towels, etc. I smelled the candles and wow they are luxurious. Everything is pricey, but if you think of this shop as a place you go to find a high end gift, then I think it's a great place. I would especially recommend it for Mother's Day goodies. Your mom needs one of their candles. Also, did I mention they are friendly and happy to help you look?

So glad that they are now at the Short Pump Towne Center!! I like that the product comes form…read moreProvenance

L'occitane sells perfumes, soaps, lip gloss, refreshing sprays, exfoliants, and tons more. There…read moreare some interesting smells they carry all the time as well as limited edition ones that change by the season. Good smells, cool stuff, expensive prices. Enough said.

Today was the grand opening. Everyone was so nice and the event was fun. I was surprised by how…read moresmall this new Sephora is but it definitely still has a decent selection for its size. Got perfectly matched for foundation (tired of getting mismatched red-tones) and found way too many eyeliners. Also got my first ever Charlotte Tillbury lip liner thanks to one of their reps matching me for one. If there's something they don't have in store they can order it for you. A+ customer service. The only downside is having a Sephora less than 5 minutes from my house is going to hurt my pockets! lol

PLASTIC BAG TAX. I realize the plastic bag tax has been confusing for customers & Richmond…read morebusinesses. The tax began on January 1, 2026 and applies to plastic bags provided by (1) a grocery store, (2) a convenience store, or (3) a drugstore. Virginia Department of Taxation specifically defines the three categories and Sephora is not in any of those categories, it is a specialty retail store. The plastic bag tax does not apply to retail stores such as Sephora or Dillards. At checkout, Anne told me I would be charged for the bag. I asked if this was a Sephora policy (corporate) and she replied that it was because the store was in Richmond city. So Sephora has been wrongly collecting this money from customers for about two months? I realize Anne is just a cashier, but she wouldn't even refer me to a manager to discuss my concerns. Poor customer service.

I'm an Anthro fan! This one is usually well stocked, beautifully appointed and has great customer…read moreservice. Love the window displays and creative merchandising. The back sale room is like finding the Holy Grail!

I only discovered this store last year on a trip to Stony Point Fashion Park in Richmond. It has a…read morelot of boho chic style clothes and housewares inside. They have a little of everything, some home decor, kitchen stuff (like plates and such), candles, bubble baths, perfume, clothes, shoes, sheets, etc. Really you can find a little of everything in this store. I've visited a HUGE Anthropologie in Seattle which had a much larger selection of items but this store has a little of everything for everyone. My favorite thing is their Barr and Co. brand of bath goods. The original scent is a heavenly oatmeal scent that I am in LOVE with. I have bubble bath, soap, a candle, and some perfume that I spray into my hair every day before work to make it smell good. It's just so light and clean and fresh. MmmmmMmmmm!

These candles are the best because they are made by hand and not poured by a machine. This is a…read morefamily ran business and should be the first on the list of candles instead of factory made candles. After speaking with management, I was told that they put extra scent into the candle for longer burn times and that these candles can be burned or not burned for odor control within your home. Planning a wedding, call ahead and have them make these candle for your reception table center pieces instead of tea lights.

From the owner: Conner's candle is a primer candle maker providing quality…read morecandles at a affordable price. Our candles have an extreme fragrance mixed with a long burn time, giving you hours and hours of enjoyment.

I don't frequent Dillard's stores often. The store has lots of high end designer shoes, purses,…read moreand clothing. Great quality. Fair prices. The day I visited, there was only one salesperson in the shoe department. Overall I would recommend.

Lori was great. My husband was Able to get a suit in the perfect amount of time…read more She was very professional.

Came in during the final liquidation days, all sales are final. My understanding is the whole chain…read moreis closing. Not sure why it's not making it. I wish the people well.

One of my favorite stores going out of business. The store is now 70% off!!! ITS A STEAL! left 2…read moredays in a row with plenty of items & soooo cheap. Lots of plates, cups, home items and toys left. going to miss this store

From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.