This Sephora is located in the Short Pump Town Center and is quite the busy hub, especially on weekends. My mom and I both use Belif facial cleanser and popped in last weekend to buy some more. After unsuccessfully locating it, we asked one of the folks working where to find it. She asked what it was called, I showed her a picture, and she replied that they didn't carry it without looking into it. I was a little shocked considering I haven't had issues finding it at their other stores. We've opted to buy it from their website instead. read more

In the West End shopping center, this place is about half the size of Ulta. The staff members were all excellent and helped me with my shopping. My only complaint is the checkout. There was a line around quarter of the store. With 3 registers open, it didn't make sense to me, until I got there. For every closed transaction the staff had to write something on paper, fold it up, and place it somewhere behind the counter. Seriously management, with all the tools available this is the best you can come up with? Left feeling bad for the register people who had to perform this stupidity! read more

I wanted to give a shoutout to the manager and staff at Sephora at Short Pump Mall! They took the time to provide my mom with samples of Caudalie moisturizer and helped her find a new mascara--all during Thanksgiving weekend, one of the busiest times of the year. read more

This Sephora is amazing! It's one of my favorite shops here in Short Pump. It's a girly girl's dream shop. I only came to window shop, but as temptation would have it... Let's just say I always come in not really wanting to spend any money, but for some odd reason I always find something to buy. There is so much selection here. And it's clean for being a beauty supply store. This store always has the newest trending fragrances that aren't available anywhere else. My current favorite perfumes are from Kayali and Tom Ford. And of course they have the newest Tom Ford fragrance, Cafe Rose. At $115 for the smallest bottle, it's a bit pricey but I need this! I don't care if I just bought a bottle of Black Orchid... It's way too easy to spend entirely too much time and money here. So I definitely look forward to coming back soon! read more

Nia was so sweet and helpful. She went above and beyond to help me find the product I was looking for she even gave me some suggestions on her favorite scents . Mind you this was all just over a phone call. Wonderful customer service ! She was such a breath of fresh air . read more

I went there and was surprised to find that they had every viral product in stock! I will say that the testers are usually broken, worn out, or dirty, but it's not their fault! I would def recommend if you want to find the latest releases from popular brands! read more

It's sephora the staff wasn't very helpful I hate when I walk in and no one asks if I need help! And then you ask someone they one second and never return at least it happens in ny and virginia gotta love consensency read more

I would not suggest going here on a Saturday. Ima give them some grace because boy they were busy. As soon as I walked in I could feel the chaos. They're out of so many things. The craziest part is that it was extremely musty in this store, especially near the perfume. It wasn't like a mixed perfume smell either. I would never go here on a Saturday. The staff is spread too thin and unable to help. Stay away on Saturday. read more

I'm on the prowl for a new fragrance and decided to try Sephora on a whim. Full disclosure I am a very indecisive little Libra so I already knew I wasnt going to find what I needed going into the store. Upon entering the store I was immediately greeted by a sales associate. I gave her my story about needing a new fragrance and her response blew my mind. "We can make you a complimentary sample pack to take home..." talk about a complete game changer. The option to try a few things before I bought them was not even on my radar.The sales associate lead me to the back and summoned the fragrance concierge to assist me. The fragrance concierge helped me nail down a few solid choices and within minutes me and my sample pack were out the door. This is one of the many reasons Sephora reigns supreme in the beautyverse!! I cannot wait to come back and select my full time fragrance!! read more

SEPHORA - The outside of my scent sampler pack. - Cosmetics & Beauty Supply Near Me - Richmond, Virginia

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I was shopping on the Sephora website and an offer for 25% off with credit card approval populated. Since it was a significant order, I was approved for the card instantly and headed to checkout with my 25% off discount. I did not receive the discount, only error messages. Customer service was powerless to help and kept repeating that it was a known issue with the credit card company... They offered nothing just an I'm sorry, 50 times, but that we could reorder everything when the card came in the mail. They then offered to transfer to the bank to cancel the credit card... Thanks Sephora, 2 hours I'll never get back. I'm sure Amazon will send you a thank you as well as I had to reorder everything from them. , DON'T USE THIS SITE, THIS COMPANY HAS ZERO INTEGRITY AND DOES NOT RESPECT THEIR OWN OFFERS. read more

The beauty experts were astoundingly nice and helpful to my bf as he made an exchange for me and matched me via picture to a new foundation shade. They made what could have been a frustrating experience, a smooth and enjoyable one. My new foundation is a perfect match! And Jess at Shortpump Town Centre is wonderful!! She even ordered what I wanted that the store was currently sold out of and it shipped directly to my home! read more

I had a 10am appt for a facial , but after waiting an hour and no service, I just left. Wish I could comment on the actual treatment but never got that far. read more

I normally love shopping at Sephora just browsing and looking at the new makeup and fragrances but this one time I went inside this location to pick up an order and was browsing while waiting but I quickly noticed a store employee following me around. I am an African-American female so I felt automatically targeted. I may not have felt so bad if she offered to help but she didnt and she made sure she watched my every move. It was a very unpleasant experience. Nonetheless I told the manager and they were very nice and encouraged me to complete the survey and express my concerns which I did and nothing happened. I do not plan to return to that location or any other Sephora. They should teach their employees about cultural sensitivity. read more

The sephora employees followed me and my friend around the store thinking we were stealing makeup,because we had expensive prouducts in our hand. It's is normal for 14r year Olds to have a job and make money to spend. And we felt uncomfortable so we had to put all the prouducts back.They even had the manager take photos of us. Sadly I did not get the name but the Manger but she was old with a blonde Bob and the employee was a redhead and a bit on the bigger side. It is illegal to take photos of other people without permission especially when we did nothing wrong. I do not recommend this sephora because if you are a teenage girl with stuff in yout basket they will think your stealing read more

I haven't had any of the negative experiences that other reviewers seem to have had here. I love this Sephora. Thankfully I'm able to go on off times since I work from home. Otherwise, you have to brace yourself for the weekend crowds which can be iconic. There is a lady who works here with long, long dreads who is uh-mazing! I always forget her name, but she always finds me exactly what I'm looking for and she's amazing at finding the right foundation match on African American skin, a skill that is pretty rare in the mainstream beauty scene. I also love the fact that you can get samples of pretty much anything. This is what takes Sephora up a notch above Ulta for me. Are Ulta's discounts better? Yes. Does Ulta carry more affordable brands? Yes. But, you don't go to Sephora if you want to be cheap. Join their VIP program and you'll get a cute birthday gift and other perks throughout the year. You can even join their Sephora Play program and get awesome samples for $10 a month! As you can see, I'm a huge fan. See you soon, Sephora! read more

I decided to give curbside a try since it was offered for my order. I showed up, checked in via the app and the app confirmed it had checked in. After waiting 15 minutes, I called the store. No answer. I started to walk to the store but still had the phone on dial. Someone answered and said they didn't get an alert that I was there waiting. She asked my name and my vehicle info and said she would get it right out. Waited 10 -15 minutes and NOTHING. I called back and she said well we came out and didn't see you!! I said I'm at curbside. Then I was advised that I was in the wrong lot which is my mistake BUT If you know I'm waiting and you do not see me... why not call me??? I finally returned my order but wow. read more

I had the best experience today that made me want to come on here and write about it. I was returning a bunch of stuff that didn't work for me. Each return had to be done by itself. I knew it was going to take a long time. I wasn't super worried about it. However, Cody (who has to be some kind of manager I think) was so grateful for me waiting he gave me a bunch of free samples!! That was SO nice of him! He also recommended me an awesome eyelid primer the time before I was in there. I've had some really great times at this Sephora. Every time I've worked with any of the associates for my needs they always have met them!! I have never returned any product they recommended for me!! All of their associates know what they are doing. It's really refreshing. You don't always see such talent all the time at every Sephora across the board. But here in Short Pump, they know what's up. Thank you for such great customer service and experiences. I am happy to drive 30 mins away just to go to my favorite store!! read more

I am convinced the girls that work here at this particular location are only here for the make-up discounts. This one girl was helping me with my make-up Shay. Shay was amazing. This other girl Racheal, Virginia, Victoria (I cannot remember her name but it was one of those). She was doing my make-up and after they I asked her to use another palette (she said she had to go on lunch) but then I saw her walk away and begin helping someone else. Jasmine (a cashier is terribly rude both times I went in and she was working). She is just miserable. And I am confused on why she wears little to no make-up. read more

I typically dread going into any Sephora, but especially the one at Short Pump; however, my obsession with makeup and impatience for online shopping keeps me coming back time and time again. Normally when I go to Sephora, this one in particular, I am ignored! It doesn't matter if their are 5 or 50 sales girl ... no help! Good thing for me I know what I like what I want and where to go so I have always been able to brush off the blatant rudeness. Well today there was definitely something in the water because I was not only greeted upon entering, but I was offered assistance twice and had a young lady make me several samples without the typical I don't feel like it eyeroll. This by far was my best visit and a great way to continue my birthday month celebration! Side note: February gals and guys the birthday gift is Marc Jacobs!!! Does it matter what, nope, lol! read more

When you here others say these associates completely ignore their customers, it's no lie. I just ran in to find a specific item and spent 15 min trying to find assistance. I am a full time mom, with a toddler that wasn't happy about the busy day we've had, so I hoped to get in and out. After waiting for 15 min and hearing other customers comment about how "they don't understand why anyone would bring a child into this store" (I'm a 35 year old mother of three, I have a wedding to go to this weekend, and just wanted to look nice) needless to say I left. Walked a few feet down to Nordstrom and relieved excellent service. Can't wait to tell everyone at the wedding about this experience. read more

Worst visit to sephora. As a VIB i know i am spoiled but not to pay attention to your customers is wrong. Your employees chat between each other not even bother to ask if I need help. You bring shame to the name of Sephora! read more

Location, location, location! I freaking love Sephora and was excited when I heard they were opening a location at Short Pump. I prefer this mall location to the Regency Square one. For years, every time I took a customer survey with Sephora, I'd recommend they open a Short Pump store. Thankfully, they seem to listen to their customers. All my favorite makeup artists from the Regency store have moved here. This Sephora is twice the size of the old one which should mean more space for different product lines. They don't have certain product lines (such as the complete Yves Saint Laurant line) but as this store is fairly new, I'm sure they'll expand in the coming months. Everyone here is so friendly. I refer to them as pushers because I seem to never be able to leave a Sephora without a ton of samples which causes me to return to then buy the product I was sampling. I always say that samples are a gateway drug in terms of beauty products and I'm a total addict. I would definitely recommend this location as opposed to the others in the area. Better employees, better location, more space. Can't go wrong with this Sephora. read more

I came up to this one lady at skin care section, asked: " hi, would you please help me call some one to help me with some questions. I know you are helping someone right now". I was thinking thats normal since Sephora people wearing these walkie talkie and could help... she said "Kristy, can you come help, I have a customer that cannot wait a few minutes!" That was very very rude. Why did she give me an attitude when that was my first time ever talking to her??? Kristy came and said "oh she is the only one in skin care right now working". Okay. I did NOT know that, didnt I? I walked out and said never mind I dont need help anymore. That was very unpleasant experience I had. If there is a manager who cares, please take note of this please because your customers should not be treated this way for no reason at all... too bad my birthday was ruined coming in the store today and get treated like this. Here is the date and time for someone who maybe care: 09.05.2018. 7pm read more

I had previously had really bad experiences at this Sephora and decided to give it one last time chance. This time a lady named KJ helped me and she was absolutely fantastic. She recommended an awesome liquid eyeliner and the perfect shade of lipstick. I will definitely be back! read more

Employees at this location are unfriendly, unhelpful, and most seem like they can't wait to leave. I can say in my 10+ years of coming to this location, I have yet to have anything resembling a positive experience. Don't waste your time at this location -- you will have a much more pleasant customer experience shopping online and I'm sure the service will be better, too. read more

Even though I could buy online, I like to go to my local store to support the location so they don't close. I went in for the Sephora sale and Annie was AMAZING and helped me pick out the perfect cologne sampler for my dad for Christmas. I got everything on my list that I could in store and Annie shipped the rest to my home. Couldn't have been more taken care of! read more

Horrible customer experience at the short pump location. Attempted to make an even exchange with my receipt. They wanted me to pay 5.00 more for an exchange. Original item was 28.00, exchange item was 28.00. Jasmine at the register didn't know what she was doing. I asked her to get a manager, she denied my request initially. Has to ask twice before she got a manager. The manager calls me "hun". Not a good choice of words for an unhappy customer at the register. read more

If you wear makeup, then you absolutely love this place. I literally could end up in here for hours, if I'm not paying attention, just by talking to the staff or other customers. Definitely, my go-to. read more

Will not return to this store. The staff there was extremely rude and would not order item that was not in stock. My niece has a coupon to redeem a free birthday present. Although the coupon states 1 month expiration, the staff told her that the coupon can only be redeemed during the birthday month. It was clear that the staff working in this store has not been trained or suited to work in customer service field. read more

I love Sephora makeup! It is the best because they always have what I want. Kinda expensive but well worth the price. Keep up the good work. read more

Not a fan of this Sephora. Every time I visit this location, I'm follows around as if I'm a criminal with the intent to steal. The customer service here is very poor. I even spoke to the general manager and she didn't seem to care. When I let her know how I was treated, she replied back with "yeah, I've heard that before." The only reason why I continue to visit this location is because this store in particular has the products in stock that is searching for. read more

This review is for the beauty advisor,Cody I went into this Sephora to buy the Fenty foundation,but first I had to return one because I was wrongly matched (twice) at the Regency location. It was busy that Sunday afternoon and I had to wait. Out of all of the beauty advisors working Cody was only one to acknowledge me. Cody apologized for the wait and I explained how I had been matched wrong twice. I showed him the shades I had before, he looked at my skin and said this is the shade that I would match you with and showed me how it blended perfectly. He was right, 390 is my perfect shade! Normally I go to the Regency location because I hate the Short Pump traffic, but now I will go to this location just to see Cody. read more

Love Laura!!!! She has helped me twice now & has not steered me wrong. She is so knowledgeable about the products that are sold there and has helped me find the perfect makeup for my needs! read more

Excellent staff, awesome location, huge selection and fantastic store layout. You can sample anything you like before buying it - FABULOUSNESS! DEF one of my favorite places! read more

I go to this Sephora a lot and but Tomeka was my sales associate today and I hated my experience with her. I tried to be polite, but she kept putting her hand in her mouth because she had a loose tooth. It was honestly disgusting because she would pick up products in between all this. Eventually she sanitized her hands before she took out the samples so I was ok with it. But then when we went over to foundation she poked her mouth and wisdom teeth again and then tried to put foundation on my face WITH her dirty hands. I kind of just moved away from her because I didn't how to say you're disgusting!! Ugh such a gross experience. Y'all should either fire her or give her more training on how to have proper hygiene/manners while helping out customers!!!! She was kinda helpful though but none of that matters because I threw away all the samples as soon as I left because I was disgusted. read more

I LOVE this Sephora. Every time I have gone to this location, I have only received customer service beyond my expectations. The sales associates are friendly, tend to your needs, and really take the time to get to know you. One time I came in, and one of the ladies remembered my name. Now that's great service. It's further than the other Sephora locations near me, but going to the location in Short Pump is worth the drive. read more

I had such a lovely experience with Rebecca at Short Pump today. She was so sweet and helpful and we had such lovely conversation as she helped me select the best foundation and shade for me. I'll be going back to see her very soon! read more

This Sephora is awesome! I've gotten helped by Cookie twice and she is so helpful with all different types of make-up, and all the make-up she has helped me pick has become my new favorites! She makes you feel awesome while you're in the store and I'll def ask for her in the future :) read more

Thank you for all your help today and really showing my sister some love and helping her out getting some makeup! It's better than other sephoras I've been too read more

I come here mainly for the brands I can't get at Ulta because believe me, if they were sold at Ulta, I would never go into Sephora. I have had better experiences at different Sephora's but this one always ends up with me being offended or annoyed. The skin care lady I see in there all the time argues with me on my own skin, I explain what it does and she, in a very patronizing way, asks me questions like "What were you expecting the product to do?" Or telling me that I am a very rare, unique case and that certain routines that don't work for me works for everyone else in the world and she doesn't see why it wouldn't for me so I'm a special case. I have combination, sensitive skin. I mentioned that I work in skincare and that I have always lived with an esthetician and then she becomes even more rude towards me. All I wanted to know is information on a brand that is newer and only sold at Sephora. Instead, I left feeling insulted. Good job, Sephora at Short Pump. read more