This eyecare facility is located right next to Costco in Georgetown. It is very convenient, very…read moreaffordable, and very effective. It is also very clean. I have been here twice and my husband has been here once and we have received excellent service every time. The doctors here are very knowledgeable and have great abilities. The employees are very kind and patient and helpful. It's very convenient that I can take my prescription right over to Costco and get it filled promptly and affordably. One is not required to go to Costco, this eyecare is not affiliated with Costco, but it is directly next-door, kind of in the same building, but not really. I will be back again next year. I had a recommended this business.

They got rid of my favorite doctor! I used to take my daughter there every year to see Dr. T, but…read moreshe no longer works here. When I asked where she works now, they gave me a very monotone response that she works for a "lower income place that doesn't have good technology as great hills".. uh what?!? I didn't ask you about how other place's technology is in comparison to yours.. way to put another business down .. so unprofessional .. Didn't expect this from a costco eye place. Bless Dr. T. She was so great with my daughter and I'm sure she's at a place that deserves her more. WOULD NOT recommend this greedy and selfish place to anyone.

I went yesterday as a new patient for a contact lens fitting. Easy front row parking! Easy check…read morein/out experience! The nurse and doctor were thorough and professional, but still warm and willing to listen to any and all concerns. Walked out with a prescription for frames and contacts on a nice laminated piece of paper...first time receiving an eye prescription that nice. The office felt new and extremely clean! It's attached to a Pearle Vision if you're interested in frame shopping after, but there was no sales pitch to buy contacts or frames! I saw Dr. Birkmann, and I'd highly recommend the overall experience. It took about an hour to get in and out, which I didn't think was bad at all!

They have 4.9 ratings on google, while they have 3.9 rating here. I should have checked yelp…read morebefore going there. Unsure how they got the 4.9 rating. They sent a text on Wednesday for a reminder of a $ 17.44 remaining payment that insurance did not cover. If you think you have till the week end to deal with it, then you are WRONG. Collection starts calling you on Friday adding a $50 fee making the total dues 4x the original amount. Other clinics would take few extra dollars from you beyond the deductible in case the insurance does not cover all the promised amount and then reimburse you the difference.

I just moved to the area from out of state and realized I was out of contacts. I booked a last…read moreminute appointment not knowing what to expect. After my appointment, I feel like I got so lucky! The office was extremely professional and friendly, the facilities were extremely nice, and the equipment was top notch. Everyone was so welcoming and knew exactly what they were doing. I had to bring my 3 year old because I had no one to watch her, and they were so patient and kind to her, even giving her a little toy and some stickers. I went for a contact lens exam and left feeling like I had just met some amazing people.

Wanted to update my review and express my sincere thank you to Bristol Family Eyecare. Last year I…read morecame in for my annual shortly after my childhood cat Tofu passed away. During my exam. I started crying and apologized for the delay in the appointment. They assured me that everything was fine and my visit went well. A few days later I received a card in my home mail box from them expressing their condolences for my loss, signed by all the staff. I was touched. They truly care about their patients. As a healthcare provider myself, I was very impressed. I no longer live in the area so I cannot get my eye exams here. but I will always remember this act of kindness.

The amount of patience they have for my kids and our many questions, the consistently thorough exam…read moreexperience and their expertise have kept us coming back for years now.

AMAZING. Great from check in to check out. I broke my glasses and they worked me in quickly. Give…read moreyourself time for this appointment if you can and you'll enjoy it. The assistants and experts (sorry I don't know the actual titles) walk you through from greet to exit. Dr. Salone is fantastic and she has placed fantastic people around her. You will receive great care. They talked me through the prelimary exams and the main care, too. My broken glasses were repaired and handed back to me before I even saw the Dr! And Dr Salone is calming, informative and...well. Im going back. I honestly feel like I am welcomed to a family-like atmosphere with my health at their heart.

I am writing this review to express my sincere gratitude for the excellent care I received during…read moremy recent cataract surgery with Dr. Thad Labbe,who explained the procedure so clearly. I am incredibly pleased with the results and found every member of the staff to be professional and helpful throughout the process. I was surprised to learn that this lens replacement technology can be done earlier. I didn't need to wait until I had cataract. I could have avoided the cost of progressive lenses and prescription eyewear over the years. Arlene Joye

I was very pleased with the care I received from Dr. Labbe and his staff. I was very apprehensive…read moreabout having eye surgery, but the staff's kindness helped me get through the whole process. Each step of the process was explained very thoroughly; my questions were answered to my satisfaction, and I got through the surgery and post-op care without any issues. I definitely recommend Dr. Labbe and the staff at Dietlein & Labbe. I will be returning in the near future for surgery on my other eye.

I would highly recommend going to any other eye care place. It was my first time going here, I had…read morean appointment at 8:30 am and arrived at 8:00 am when they opened to ensure I didn't delay my appointment time in completing new patient paperwork. I checked in and got escorted back into a room. I was in the room waiting before 8:30 am even came which was nice. I sat in the room for 30 minutes with no communication that the doctor was behind, nothing. I had to walk out of the room, and go to the front desk to ask to be rescheduled since my appointment was taking so long/delayed. The staff at the front desk could not have cared less, didn't look at me, didn't apologize, nothing. I ended up just saying I'll find another place. Go ANYWHERE but here.

I had an appointment for an eye exam on 10/17/25. When I arrived I was told that they couldn't…read morecontact my insurance company and I needed to pay cash but I would be reimbursed by my insurance company. I reached out to my insurance company and was told they had paid the doctors office and I would have to get a refund from them. I have reached out multiple times, and have been told several times that a refund was coming , but the money has never been refunded. Now the office is telling me I was refunded months ago, but my bank said no money has ever been returned to my account. This is INSURANCE FRAUD. Has anyone else experienced this with this eye center?

Best Customer experience ever! All the employees I dealt with were caring and helpful!read more

I had a very good experience here. Frames and lenses are eye-poppingly expensive. So its nice to…read morehave someone patient and knowledgeable walking you through selections and insurance options. That's exactly what I found here, bringing my options into focus. And, I received the glasses over a week sooner than estimated! There's an optometrist conveniently next door. I also found discounts with bundling exam and purchase.

I take my 3 young kids here and am always happy with Dr David's help. Great optometrist that takes…read morehis time as opposed to waiting just to be rushed in and out at a speciality pediatric ophthalmologist. The front people do forget (or have with my kids) to do a PD measurement but that's something you can do at home, no need to come back in for that. I don't recommend ordering lenses here for your kids though because there's no insurance on the lenses and kids or they said you can only have them fixed once in a year. So I went to Walmart cause they fix lenses indefinitely for 20$.

Dr. David is amazing. He is very through and kind. The staff is always friendly and helpful. This…read moreis our preferred optometrist for eye exams. They recently updated and it really looks great.

I was charged for premium lenses without being clearly presented with options or pricing…read moredifferences, and without my informed consent. A general price range is not sufficient disclosure. Despite multiple discussions with the manager and staff, they have refused to address the issue, provide a refund, or respect basic consumer rights. This experience reflects a lack of transparency and accountability, and I would not recommend this business

This place is a rip off. When you use your vision insurance, they jack up the prices so it costs…read morethe same as if you weren't using insurance. Then they say it's mandatory to buy their premium lenses. No thank you!!