Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Okay big problem... I highly recommended Enrique to my neighbor and he connected the main water…read moreline to the irrigation line--bypassed the house. No water to the house. It's been two months and Proven has still not fixed their irrigation...

Jack & Josh went up the hill (we really do live on a hill)…read more To fetch a pail of water (my pipe was leaking!) Jack didn't fall down & break his crown (thank goodness- he was truly stellar) And Josh came tumbling after (to assist like the true pro he is!) In all seriousness, we can always count on Cold Is On The Right Plumbing to help with any issues we may have (and there have been many lately!) Everyone is always so professional, friendly and helpful. Jack and Josh spent almost 7 hours here in the heat to get the job done on the same day that I called. They even helped haul away an old refrigerator for me! 5 stars 10/10 no notes!

Title: Excellent Plumbing Service from Jack & Josh…read more Jack and his apprentice Josh did an outstanding job at our home. They were extremely knowledgeable, professional, and thorough from start to finish. They took the time to properly diagnose a difficult water leak underneath the slab and explained what they found and what needed to be done. Rather than just putting a temporary fix in place, they rerouted the hot water lines to service half of the house and replaced the water heater. What really stood out was how carefully they worked and how well they communicated throughout the entire process. Jack clearly knows his trade, and Josh was attentive and knowledgeable as well. They worked efficiently while still making sure everything was done correctly. If you need a plumber who is experienced, thorough, and takes pride in doing the job right, I would highly recommend Jack and Josh. Great work!

Called to have them investigate a possible leak. They found it. Charged me $400 for the…read morediagnostics. At that point, they never responded to calls, emails, texts and attempted messages through their website to get the repair scheduled and completed. If you can't handle the job or are busy, you could at least communicate that.

Requested quote to replace 80 gallon water heater Thursday 3/12/26. Carlos showed up same day to…read morelook at what would be required. Carlos responded to text 3/14 advising that the office would send a quote on Monday 3/16. Called and left message with office Tuesday 3/17. Called office again on Thursday 3/19 and immediately received text asking "please text me", so I texted inquiring about the quote. 3/24 still no response? Doesn't take much effort to respond to a text noting you're too busy or not interested.

Hands down our go to plumbers in the area. They consistently show up on time and never up charge…read moreus. Everything is reasonable and we couldn't recommend them enough

I think this business is the best of all plumbers in and around Lakeway…read more They are fast, and just incredibly efficient. They have been to my house a few times. I just love them.

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

Extremely rude and unhelpful dispatcher. I needed help with a gas meter installation and was met…read morewith a lot of attitude and rudeness despite charging almost 2000 for moving the gas line five feet. Avoid!

Initially, great reviews. Spoke with someone on the phone for same day plumping repairs. He gave me…read morea window of 10-12. Awesome. Re-scheduled my work schedule. All good. Then I get a text (not sure if AI scheduler or person) asking me "Hi, this is Neighborhood Plumbing. May we have your address to check on availability?" Ok, i respond back that I was already booked for 10-12. A person called me directly to say they are not available at all until in the afternoon of the next day. To be fair, she apologized for the mess up and said whoever I spoke with should not have scheduled it. I would suggest Blue Ribbon Plumping, I received amazing service.

Best in town. I feel like the best companies advertise the least. I learned about this company from…read moreseeing their van in Lakeway. Used them for my house in the hill country and they have been great every time.

Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with…read morethe price. Will definitely use O&M in the future! Six stars!!

Exceptional O & Plumbing Service Experience…read more I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home.

STAT lives up to its name!…read more On Wednesday, I closed escrow on a house. I was aware that the heater didn't work and had to be repaired or replaced. The same day, I heard that a freeze was coming up on Saturday night/Sunday morning. On Thursday, I Googled what to do; I learned that, because I couldn't heat the house, it wasn't enough just to drip the faucets; I needed to shut off all the water, drain all the pipes, and drain the water heater. I'm an old lady and not handy AT ALL. I could manage to shut off the water and drain the pipes, but draining the water heater (which was in the attic) was beyond me. I did have a handyman, and I did ask him to do it, but he said HE didn't know how, and I'd need to find a professional plumber. At 8:00 a.m., I started calling plumbers. I had left messages with three, including STAT, and was about to call a fourth when Chris from STAT returned my call. He said he could probably come between 2:00 and 4:00, but even if he got delayed, he would still come that same day. I was ecstatic, but of course, there was still the tiny worry that this guy I'd never spoke to before might cancel or fail to show up. Not Chris! At 1:10, he called and said he was on his way; he arrived before 2:00. He took care of everything and answered all my questions. I hadn't even asked him what he was going to charge me, but the price turned out to be EXTREMELY reasonable for emergency plumbing services. I will always be grateful to Chris, and I whole-heartedly recommend STAT.

My aunt lives in a very old home and plumbing issues unfortunately come with the territory. Chris…read morewas phenomenal. Right on time, had excellent communication, and very professional. Will definitely be keeping their information for the future. Highly recommended!

I highly recommend this plumber. His pricing was the most reasonable compared to others, ( I got a…read morequote that was double of his ) and he arrived exactly on time. He completed the original repair quickly with great attention to detail and high-quality workmanship. What really impressed me was that he noticed an issue with my Jacuzzi and fixed it even though I hadn't asked him to. He completed the extra work perfectly, charged only a very small additional amount, and still finished everything in a timely manner. It's rare to find someone who is honest, efficient, detail-oriented, and fairly priced. I will definitely use his services again and highly recommend him to anyone looking for a reliable plumber.

I cannot say enough good things about Jeff and his company. I am so happy that I called him. We had…read morea leak that was coming through our ceiling on Sunday and I called Jeff even though they are closed Sunday. He immediately started texting with me and sending me photos to help diagnose the problem and give us some steps to take until he could get to our house. He fit us in the schedule first thing Monday morning and was able to diagnose and fix the problem within an hour. His prices are incredibly reasonable and Thunderbird will be our go to plumbing service from now on. Don't hesitate- call them!