After multiple visits, I feel compelled to share our experience…read more At our initial appointment, my daughter was told she had beautiful teeth with no cavities or concerns. The only issue noted was a retained baby tooth with an adult tooth beginning to come in behind it. This is something I've experienced myself, as well as with my older children, and in those cases the baby tooth was simply removed so the adult tooth could come in properly. Instead of addressing what appeared to be a straightforward situation, we were referred to an orthodontist who does not accept our insurance--despite me explaining that multiple times. We returned six months later for a cleaning, and the same baby tooth was still present, now extremely loose. Even staff acknowledged it could likely come out easily. However, rather than performing a simple extraction, additional charges were introduced for things like a "special mask" and laughing gas, which did not seem necessary for the situation. This has felt like a pattern across visits, where there is more focus on added services than on simple, straightforward care. I fully understand that recommendations can vary, but as a parent, I value clear communication, transparency, and consideration of what is truly needed. For that reason, we have decided to seek care elsewhere moving forward

Very upset about the situation that just occurred…read more I had a consultation in Feb 5th and was told I need a root canal. They scheduled right there in the office for a few days later. After I left the office I was unsure if I wanted to move forward with the root canal and rather than keep myself on the books and waste space that could be used by someone else I texted their office, because that is what they seem to prefer, and cancel my appointments. I had no idea I was scheduled for 2 appointments one on the 14th and the 17th I believe so there was more than enough time to get everything canceled. So i called a few weeks later and decided to go ahead and get the root canal done. I called central scheduling, they got me on for April 14th. I get a call today- March 24th with someone asking me if I was sure I wanted to root canal based off of previous texts and me canceling my appointment. I said yes, that I just wanted to go ahead and get it done. That I was worried about the same issues before but that I would like to just go ahead and get it done because I am scared the tooth will fall out and I'll have a gap in the front of my mouth. She said she understood and that she would talk with Dr. Reid and see if he was okay with doing the procedure still. I thought that was kind of odd because I already had the appointment but accepted it and waited for the call. A few minutes later Courtney calls me back and says he wants to refer me out to Pensacola Endo. Now I am confused. He doesn't want to see me for my appointment on the 14th now? I was at work, didn't really ask any questions but awaited Pensacola Endos call. They called a few minutes later and they don't even take my insurance. So, you referred me out to a place that doesn't even cover me, when your office does. So I called, no answer. I leave a voicemail. I text their office line. Someone named Heather gets back to me. Dr. Reid is not comfortable doing my root canal now because I had questions. That is what this all boiled down to. So because I needed a moment to research for myself and make an informed decision on what is best for my health, I am being sent out of town for a procedure that I have accepted, researched and was willing to move forward with? I am absolutely beside myself. Not to mention they did go ahead and say that once I was done with my root canal I was welcome to come back and get my crown with them though. I had already scheduled the time off, worked around my children's schedules and ready to take on the root canal and now, I have to research my own endo because their office won't, wait for another appointment rescheduled my rime off and move my kids schedule around again because I needed time to figure out what works best for my health. Ridiculous. That just shows me that they must not be confident in the services that they are providing.

I had insurance issues mid appointment and they offered multiple different ways to help lower the…read morecost for me. I felt very cared for here and not judged for the multiple bumps and mistakes I made during signing in which was very appreciated.

Every time I have an appointment, I am there on time and they make me wait 20 to 30 minutes…read more Poorly run organization that is short staffed all the time. Speaking to my dental hygienist at the Pace office she always in in a rush and does not have time to focus on proper care Very friendly employees at that office so nothing against them, organization needs to have a major change. Moving to Blue Horizon down the street, they lost my business at Aspen.

Absolutely the best dentist business I've ever been to!!! The dental hygienist was very thorough…read moreand professional and funny.the atmosphere was perfect in every way. I just wanted to play with the radio lol Oooooo and I got a little orange toy car!! Yep i diddid! Lol What a blessing to finally find a awesome Dentist on top of all that!!

I have been using Watsons for mine and my family's dental care for over three years now. We are…read morealways pleased with the service but today they were able to repair a chipped tooth at the same appointment I had to examine it. I am sure it probably messed up their schedule to do it but I appreciate not being sent away to wait longer to repair it.

Been going for over a year; they have always been professional and very friendly. Last two…read moreappointments they got me in early.

I'm surprised by some of the reviews of this dentist. I was able to schedule my appointment quickly…read morewith a phone call, get all my paperwork done online, and was treated respectfully and kindly by the front desk, hygienist (Alexia?) and Dr. Cole. They use some pretty advanced technology (in my experience) to provide x-rays, pictures and treatment plans all in a single interface that they use to explain what needs to be done. I also didn't feel pressured like some of the corporate dentists offices that dot the Pensacola area. Admittedly, Dr. Cole isn't proficient in dental insurance costs, but I'd say that's true for most professionals and why they have office staff. I came away with a true plan of action, appointments to make it happen and the prescriptions to help my painful situation in the meantime.

Dr. Reid is a fantastic dentist. He cares for his patients and takes the time to explain what…read moreneeds to be done. His two assistants Courtney and Sissy are hands down the best

They are friendly and efficient. They were punctual and got me in the same day. They are however…read moremore expensive then most . All insurance carriers are out of network. I found the dentist to be honest however and did listen to what would work for me. Rated 4 out of 5 because of the cost only.

I can't begin to express how much I appreciate Dr. McGinnis. I have severe anxiety when it comes to…read morethe dentist. He and his staff are so kind and welcoming. They genuinely care. If you are looking for an excellent dentist, I highly recommend!

This office always seems to run like a well-oiled machine, with a staff that is kind, friendly and…read morehelpful. The dental technicians who have cleaned my teeth and helped with other procedures have always been skilled and efficient. And...Dr. Ed Faulkner is the best. After relocating into the Pensacola area only five years ago, I was skeptical about finding a skilled yet personable dentist, who would care about patients in a manner that had a more personal, smaller town feel. After receiving an ADC referral from a long time local patient, I booked my first appointment with Dr. Ed. He quickly became my new dentist. Over time, I have encountered no reason to look further. I highly recommend the Advanced Dental Concepts practice and Dr. Ed.

This practice has the most caring doctors and staff. Very professional and beautiful office. Been…read moreseeing them for many years.

I had issues with affordable dentures because they messed up my sons mouth . Aspen did a great job…read moreon his mouth and it's appreciated more than words can say ..... But.... I need to speak to someone about my account.. I was moving after 30 years so we had a lot on our plate.. point being .. I missed my appointments ..(my fiance was taking my son back and forth for his teeth appts also and just couldn't get 2 appointments beside each other for the soul purpose of economic purposes..?? See that just doesn't sound right at all! I asked several times..and 2 of these were on the receptionists and their mother ship.. lol.. I got the appointments and the website said one thing but the receptionist kept calling me and rescheduling.. WHILE IN ROUTE TO THE OFFICE! I am put on a "walk in basis" and this is ridiculous that I should have to do this as 2 of these were miscommunicated by your website appointments and the receptionists at the office.. I had absolutely nothing to do with it but to show up.. I am the one spending gas to get there just to be told ."we tried to call u ..they didn't even have the number that I gave them TWICE to call if there is no answer on my cell... I was never notified AT ANY TIME.. of these missed appointments "rules" not even once .!!..so if I could get my appointment status back that would be appreciated as I only need 1 set of dentures every 3 to 5 years..seriously!! smh.. policies always have a claus OR exception , and if not ....Well.. life is full of unexpected emergencies, and AWWW man I forgot! But when an older person has to move ..then compassion should've been on that menu with the missed appointment claus ...!!! As I feel I was frowned upon and chastised by the young gentleman at the desk and the office manager! She was all bubbly and talkative until the young man said I have to be placed on a walk in basis schedule .then all communication went dead .speaking of that ..the receptionists there need to recharge all of their batteries..seriously autopilot place as you sit and look around..no smiles, no happiness, more grey and droopy black kinda atmosphere Just a suggestion ..teach your employees what empathy, a genuine smile, LOVE of job (cause they had a college choice THEY PICKED THIS PROFESSION!!) and what human common courtesy actually is and watch how the atmosphere in that stuffy ,zombified, tension filled office thrives..FYI the missed appointments was casually NEVER mentioned..EVER!

Not at all a good experience; except for hygienists. I had a filling due to old fillings creating…read morehairline fractures in my back molar. She recommended replacing old silver fillings with white. I was in so much pain while she filled them, never had I experienced in all my dental needs. Then my gum underneath the molar was gone; creating an oasis of food collection and infections every few weeks. She lied about my decaying molar she filled, stating it was the antibiotics and my mouth was too small and could not open. I tried to get in to be seen multiple times, only after three weeks she finally saw me. I was distraught and I complained of the grayness/brown molar she worked on three weeks ago, along with the food collection; pain. She stated the discolor was due to the antibiotics. She never gave me the antibiotics until after our conversation! Please don't go to her. Hygienists were wonderful, not the dentist.

Local small business that provides warm service and welcomes new patients. Pleasant friendly…read morestaff. Love it here.

She really goes up an beyond with her patients. She tries to ensure you do not have any pain from…read moreany procedure. She and her staff are there to help you and ensure you get the very best dental care.

Absolutely the best experience I have ever had at a dentist. The office staff really care and the…read moreDentist, Dr. Ottley, is a stand up guy. I had a botched procedure at another practice in Pensacola and he has stepped up and is trying to fix the mess. I only wish I could have found them first. You will not regret making an appointment here.