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    Comprehensive Dental Center

    5.0 (1 review)
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    7 years ago

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    Oral Surgery Center of Pensacola

    Oral Surgery Center of Pensacola

    3.7(11 reviews)
    14.1 mi

    Great experience with every person in the office. Dr. Day carefully explained the procedure of a…read moremolar extraction, answered every question and addressed every concern. The dental assistants made sure I was comfortable both physically and emotionally as I have had past experiences gone poorly. The office staff was helpful, friendly and so easy to work with.

    I had my wisdom teeth pulled by Dr. Dean on 11-24-25. Prior to the procedure, everything was…read morecompleted to provide for a cost estimate for the work. I was to owe $50 for my deductible and that was it. Now, well after the fact and with insurance involved, I am being told I owe more. In fact, I have received more than one letter outlining different amounts that might be due. One dated 1-12-26 says "Please pay $2,335.00 by 2-2-26". Another dated 1-20-26 claims I owe $625.00 due immediately. The fact of the matter is, I likely owe nothing, but I needed to get someone from their office to justify to the insurance company why the surgical codes billed were necessary. Such as simple ask, where the answer gets the office paid, and gets me out of the discussion. Win win. But no. It was already unpleasant to receive letters stating that I should provide "immediate attention" to the situation, but even more so when I had to leave a message twice (three days apart) to get someone in the office to respond. Definitely not "immediate". Don't expect me to act "immediately" if your team cannot act immediately. Prior to calling the office, I called my insurance to see what they would say is the issue. The issue is, the office billed for surgical codes and procedures, yet provided no notes to justify why the surgery was needed (as opposed to a simple extraction). When the office representative called me back, she was very short and unsympathetic to my situation. She basically told me it was my problem, and that all the paperwork I received prior said "estimate" so it is what it is. She said your office does not submit "notes" and only submits an x-ray. She told me the x-ray is enough to which I stated it obviously is not.....as here we are. I asked if there was any way to get the justification over to the insurance, and was told perhaps if they wanted to send something....but your rep was not willing to do anything to help facilitate the reconciliation or to make that happen. It is unfortunate, after having trusted your office to help me navigate this journey, that she could be so unwilling to assist or to help provide for some type of mutually agreeable solution. I shared my feelings also about being in the middle between their office and the insurance company trying to mediate but that was of little concern as well. I contacted my insurance again, and ultimately was told that they would pay the claim out, but they do need some type of surgical notes or explanation as to why my teeth had to be surgically removed as opposed to a standard extraction. They provided the attached EOB, and said I could write back with my own narrative as to why the teeth needed to be surgically removed......but I am not sure I am qualified or would provide what they need to justify the charge/procedure. I tried to call the office back, and to speak with someone else to simply see if anyone could help in providing a simple justification statement outlining why surgical removal was necessary. I think this is a simple request to a simple issue, and again hate that a staff member with less than stellar customer service skills felt it appropriate to dump a $625 bill in my lap, instead of working with me to resolve the matter (for all involved). At the time of this review, the issue remains unresolved, and I await a response from the office to see if they will provide me with the justification my insurance seeks in order to pay the claim.

    Miramar Beach Facial & Oral Surgery

    Miramar Beach Facial & Oral Surgery

    3.5(2 reviews)
    44.7 mi

    painful .. two times i have had a lot of pain with the needle insertions.. Much more than other…read moredental work I have had done, and I have had substantial amount of dental work Besides the pain, Dr. Scheuffler decided to do ( at the last minute) a 3rd prepartion for a dental implant , which my own dentist was going to complete. My dentist, who also does total implants , felt only 2 were necessary. This decision was made at last minute. He called my dentist and he went along with this decision. Obviously I was charged additonal monies for this work . But what was really upsetting was that Dr. Scheuffler did not feel it was necessary to tell me that my other dentist would also be charging me an additonal substantial amount of money. If I had known that his decision would end up costing me over $ 3000.00, I would have just gone with the two and had a larger bridge put in( as I had an even larger bridger previously that lasted 20 years!). Also, one of his women staffer was definitely not someone I would let deal with me again. Horrible person. Make sure that the entire cost of any procedure is written up , not only for his work, but they also need to advise you of possible other expenses. Well, they got their money and I ended up being stuck with a lot of (which I felt was not 100% necessary for the money involved). To say i was upset over this experience is putting it mildly. I seldom write reviews and defintely do not like negative reviews, but this is what happened!

    I was on vacation with a massive toothache on a Friday. This office and Doctor Horne bent over…read morebackwards to take care of me and pulled the tooth within a couple of hours of me calling. Extremely pleased and highly recommend them. I wish I could find a doctor like this where I live. Great staff and great location. I hope I never have to use him again while on vacation but I know if I do that I will be in good hands and will be in the care of the best. Thanks Doctor Horne and staff!!

    Comprehensive Dental Center - oralsurgeons - Updated July 2026

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