Here is a follow up. Called the office the next day and requested my X-rays and the receptionist…read moresaid no problem just come in and sign a release and we can Give you a CD copy and send them to any dentist office. I went in that afternoon and the salesgirl I found out her name was Lindsey, was sitting there in the front office. I told the receptionist I was there to get my X-rays. She said no problem, just fill out this release and give me your ID and I will get them for you. I filled out the form, but before I handed it in I told the receptionist I was taking a photo of it for my records, then I turned it in. She was very nice, then she started getting my records, then Lindsey got up and went over and told her she can't give me my records they have to go to corporate and the receptionist looked at her confused. The receptionist apologized and Lindsey refused to acknowledge me or speak to me and walked off.i said this is why im going to another office and I'm going to call your corporate office and report you. I left and called their corporate later and they told me there was no evidence I had filled out the paperwork so they couldn't release my records, but they would send me a new one. I told her that was a lie I had filled it out and took a photo of it in their office on their counter so I had proof, they asked me to forward it to them and apologized for the behavior and said they would follow up. I emailed the picture of the release and as of today, 7 days later, I have never received my X-rays as I requested even though I signed and sent the release. They are purposely withholding my medical records that I paid for and I am now reporting the office to the dental board and the BBB for refusal to send me my medical records. DO NOT GO TO THIS OFFICE!!

Not sure why some have had a bad experience. But I can say mine was the best!!! I've got a huge…read morefear of the dentist, they were both kind and compassionate. I was in surgery and had a beautiful new smile in less than two weeks. Thank you so very much to the Drs, office staff and techs. Amazing care that gave me back a beautiful smile.

Dr Pohl one of the most experienced, knowledgeable and caring doctors you will ever find! He has…read morebeen treating all our family members for over 25 years now. An excellent team from the moment you walk in the door until you depart the office. Thank you very much for always being there Dr Pohl !!!!

Dr. Phil is a great dentist. Highly recommend him and his team. I had an issue that was clearly…read morecomplicated and he worked on it until completion. Family feel blended with state of the art equipment. Best cleaning I have ever had after the issue was corrected.

I live in South Carolina. My wife and I were in the middle of a two week vacation in Destin when a…read moreveneer broke on my front tooth. After calling multiple dentist offices, I called Bright Smiles and spoke to Amanda, their patient coordinator. She was so nice and helpful and worked me in for an appointment with the dentist that day! Once I arrived, the dental assistant, Nicole, did a great job taking x-rays and prepping me for the dentist. Then Dr Megan Salzlein came in and explained the best solution to repair my broken veneer. When she was done, it looked and felt great! Dr Salzlein is a very sweet person who really cares for her patients. What a blessing it was to find Bright Smiles! I wish the entire staff would relocate to South Carolina (but I understand why they live in Destin). They let me know I could call on them again anytime we are in this area. i highly recommend the awesome team at Bright Smiles! Jerry Green

It start with the ladies up front. They are so very friendly. Then the hygienist was absolutely…read morewonderful. The Dentist, Doctor Cierra Johnson was very professional. She fully explained the game plan and then executed well. I was amazed at how well the Dentist and the Hygienist worked together. I was getting a temporary crown and in no time I was in and out. It was a really good experience and I would highly recommend this office and Dentist.

Dr. Marshall is amazing!! He is so kind and listens to all of your concerns. His staff care and it…read moreshows. He has stellar experience and his education speaks for its self. He is a DMD and MD. You may look him up on the Florida medical license lookup database to see for yourself! Many people do not know you may look about anyone who is licensed. You see many interesting things. Pretty much every single thing necessary is there. i.e. education, license information, location of business, liability insurance info, any items reported against them will be shown. I was surprised to see that section! Honestly, it really shows so much info and aides you in being your own patient advocate if the database is medical related. I cannot say how much I feel "safe" under Dr. Marshall's care. Thank you Dr!!

My daughter recently had wisdom teeth removal surgery performed by Dr. Horne. She developed issues…read moreimmediately afterward and the staff took fabulous care of her. A few weeks later, She developed some problems in that area. Dr. Horne did not hesitate to schedule time for her. He and his staff went above and beyond by recommending personal friends in another state for her to continue care should she have more issues. They continued to keep in contact and to communicate with my daughter and the oral surgeons they connected her with. This continuum of care resulted in complete healing and minimum stress for our family.

This place is typical of most dentist across the country now. They have no problem getting you for…read moreexams to make sure they scare you into investing in high-cost procedures that you may not even need. Though when I comes down to cleanings?...when I call today, the earliest appointment they could align in late March...over 4 months! What a joke. Shame on the owners for not having enough low-level technicians that could do more cleanings. Such BS!!! Bite me.

This was our first visit. The office is beautifully decorated, reception/check-in is organized and…read moreefficient. The Hygienist, Cassidy, did an excellent job cleaning my teeth. The Dentist was personable and demonstrated confidence and knowledge in his exam. He provided my husband thorough and thoughtful information about getting a partial. We are quite satisfied and highly recommend the practice!

Dr Ward is so wonderful and patient. The staff is very professional. Our famiky has been you going…read morehere for years and so thankful how they are always accommodating and helpful for our dentistry needs.

Even though the dentists (Dr. Ward) and hygienists are very kind and competent, I wish I could…read moreleave this practice but this is the only dental office in a 50-mile radius that is in-network for our insurance. Every visit here is gut-wrenching due to certain office managers. . If they don't cancel the appointment you made six months in advance to fit their schedule, they make you wait 30 minutes or more in their lobby when they could have called you to let you know they were running late. My husband and I moved heaven and earth to accommodate when their hygienist was sick. What was our thanks? Sat in the waiting room for 40 minutes once we arrived (we arrived 10 mins early so 30 minutes. I have never had them call me on time when I arrive promptly for an appointment so here's a tip : if you have to use them like I do just arrive 13 minutes late for every single appointment (their policy is to cancel if you are 15 minutes or more late. That way he will eat into their normal 30 minute wait time and only have to wait about 15 minutes once you arrive. Also make sure that you call before you leave to confirm your appointment and hang onto your appointment cards. I had an appointment card that listed the date and time and when I checked in, I was told that I must have gotten the date or time wrong (blame the customer). When I showed them the card, they just said " I'm sorry we can accommodate you today and we'll try to squeeze you in for an appointment in the next couple of weeks." Bottom line: stay away if you have a choice or until they replace the incompetent front. Great Dentists, generally bad front office staff which is sure to challenge your blood pressure.

I wish I had a dentist like this when I was a child. My 4 year old daughter needed to be put under…read moreto have one of her teeth filled and they did a fantastic job. During the consult they explain the entire process and made sure that my daughter and I we both comfortable with the procedure. On the day of the procedure the staff was very good at comforting my daughter and making her feel that she was in good hands. The procedure ended up being quite quick. Took my daughter home and she was right back to playing and being her normal self in about 1 hr from the meds. It was so painless my daughter was excited to see the Dr for the follow up. Great place and I highly recommend them!

Dr. Erin Sutton has been my family dentist for about 10 years, and Angie our Dental Hygienist…read more (very rare to have the same hygienist for this length of time) I can't rave enough about this place and the entire staff! I originally came here as a referral for my youngest daughter who was very frightened of everything related to going to the dentist...this was the only local place which would use relaxation gas for children. I was so impressed by our first experience that myself and my other daughter made appointments too. We've been here ever since. *Highly Recommended*

Our experience with Emerald Waters Dental Care was frustrating from start to finish…read more After my husband's extensive dental work, we ran into major insurance issues despite having both primary and secondary coverage. Instead of resolving why one insurer paid and the other did not, the office told us they submitted the same documents to both and left it at that. When I contacted the secondary insurance myself, they said specific documentation was missing. I spent six hours calling both insurance companies, gathering the correct codes, and resubmitting paperwork -- work their office should have handled. We were also told my husband couldn't schedule further visits unless the entire balance was paid, even though insurance processing was still pending. We paid. A second billing issue involved our son's cleaning. We were told his primary insurance paid only $6 because his student status wasn't updated. When I asked how primary insurance is determined for a dependent with two policies, I was repeatedly told to "call your insurance company" instead of receiving a clear answer. The tone was dismissive and unhelpful. Shortly after, we were informed they had not properly adjusted the account and that we were being removed from the practice. Throughout this process, we were left to manage billing and insurance corrections ourselves. If you choose this office, be prepared to closely monitor your claims and advocate for your own billing resolution.

Most painful dental experience of my lifetime. And this is from someone that has had many dental…read moreprocedures over the course of my life. Dentist gave me two shots to deaden the pain, but gave me both shots in the same spot with no time for the first shot to work. I got to feel them both full strength and then the dentist blamed me for flinching under the pain. She told me she was going to replace a filling with "space" around it. This tooth did not have a filling, it was a crown. She ended up removing the crown by drilling on it and then broke it with a pair of pliers in my mouth. Bottom line, the dentist seemed to not have a very good grasp of what was going on in my mouth and how to proceed towards a logical solution. She subjected me to huge amounts of unnecessary pain and then when I would flinch (the normal physiological response to great pain) she would blame me and tell me to do better. My mouth hurt so bad to move afterwards, I could only eat liquid food. Because of the pain, I couldn't open my jaw enough to eat solid food for 3 weeks. That appointment was over 45 days ago, and I still have not received the call that my permanent crown is ready. On top of all that, the overcharged me on my copay. I now have a temporary crown and will absolutely go to another dentist and start all over, rather than sit in that chair ever again.

Dr bowman & his team are hands down the best in the area! I've had braces once years ago by another…read moreorthodontist, but I needed some tweaking again due to my lack of wearing a retainer. I just got my braces off for the second time and I'm so pleased with the results. My teeth are perfect, and I was handled with much care the entire time. Thank you Dr bowman!

Dr Bowman has been great with my daughter. She's got really tricky teeth. He's willing to bend over…read morebackwards to give her great care and make sure we're happy. I want to know how things are going with her and how she can improve so he lets me go back with her. I would recommend them.

Dr Patrick and his staff are excellent, professional, and most of all very kind. I felt…read morecomfortable and they did an amazing job on my root canal, I definitely would recommend their team to anyone. Grateful

Dr Merkle retired. Dr Patrick is the new Endodontist and he's great! He's not cheap nor does he…read moretake credit cards but he did my root canal and I've had no problems since.