I had insurance issues mid appointment and they offered multiple different ways to help lower the cost for me. I felt very cared for here and not judged for the multiple bumps and mistakes I made during signing in which was very appreciated. read more

Every time I have an appointment, I am there on time and they make me wait 20 to 30 minutes. Poorly run organization that is short staffed all the time. Speaking to my dental hygienist at the Pace office she always in in a rush and does not have time to focus on proper care Very friendly employees at that office so nothing against them, organization needs to have a major change. Moving to Blue Horizon down the street, they lost my business at Aspen. read more

I have my entire life hade anxiety with Dentist. This place are not only considerate to that but go above and beyond to help your anxiety. I had a tooth extracted today and the dentist was super nice. I had no pain and still very mild soreness. read more

Dollar store service from office staff. Rude. Best of luck with pain! Completely disinterested staff. read more

Aspen Dental - Milton, FL - Pace - Aspen Dental: "We don't care and it shows" - Oral Surgeons Near Me - Milton, Florida

THEY DONT TELL U ABOUT THE NO SHOW POLICY AND HOW THEY ENFORCE IT.. this was half the main numbers fault because they have no communication between the main dental office and their franchise's receptionists.. but that's ok .. i have found a dental office that doesn't say one thing and do another.. i will be taking me and my whole families business to the best dentist in the pensacola/surrounding area ever!!; if i could give a -2 in my review i would .!! snotty , unprofessional, uncompassionate in any situation, heres the sad part .. i was getting 1 set of dentures with my own money no insurance and 1 time every few years..ya..this was definitely rediculous!! my son just got teeth from here but he will not be going back! u lost our business for good p. s. my son is 26 and has a lifetime of dentures to go through. not with this dental practice.. reviews say it all! read more

Had my appointment rescheduled from and moved about 2 months. Get 2 weeks out and get a text to call them to reschedule. Reschedule by a few hours so not so bad. Then, get a message today to reschedule again. Go in there and they still had the original date from a week ago. Then they proceed to tell me that they no longer accept my insurance and haven't since 1 April. So, you've known since April. No notification and no newsletter or anything to customers. I recommend not going here. They can't manage appointments and you are not a concern of theirs as a customer. The owner needs to get more involved. read more

They are a scam trying to sell services that are not needed. And the receptionist that handles insurance is unable to explain anything.

This place is an absolute scam, don't even waste your time here! My daughter and husband went for a first time appointment and they made my husband pay for our daughters appointment up front and assured the other half would be covered by insurance. Only for a bill to come back months later with double the amount when it should have been covered. We fought it for months only for them to still charge our daughter with insane interest!!! Take your business somewhere else, this office is a scam and full of deception. read more

This office does not value your time, use a different one. Poor communication and very unprofessional

worst dentist. they made me pay up front when I have 2 insurances but because the lady who took my appointment was too lazy to call the insurances and obtain the benefits and coverages she made me pay in full and wait for a refund! I'm still waiting and they were paid by my insurance! They are thieves!!! read more

This place is a joke. My appointment was at 10am. They called me to come in at 9am as they had an opening and could get me in early. I arrived, filled my paperwork, and was not called back until after 10:20am! Went in for a broken tooth. They took X-rays and the oral hygienist told me that I had 2 abscessed teeth and that I have periodontal disease! I knew this had to be wrong as I had zero pain in any of my teeth. Just wanted to get the broken tooth fixed. They quoted me over $3,000 which wasn't including the root canal! This seemed sketchy so I went to get a second opinion and I indeed do not have periodontal disease, and infections/abscesses and was told that I need a couple fillings and it'd be a couple hundred bucks! You know a dentist is a scam when they take you to a room with a sales person after your visit! Don't waste your money here treating something that you might not have! read more

This is the absolute con job of the century. After the first appointment we set up a cleaning. There was a "good faith" estimate done that showed the insurance company covering most of the work. Aspen Dental makes you pay up front. When we got the Explanation of benefits from the insurance company hardly anything was covered and we had to pay even more out of pocket. The lady on the phone told me it can take 6 months to get an actual estimate. There good faith estimate is completely wrong and they get you in the door and make you pay up front just to get screwed in the end. read more

CROOKS, SCAMS, ALL ABOUT THE DOLLAR NOT YOUR DENTAL NEEDS! Waiting weeks for an appointment for a chipped porcelain filling...get to the appt and they won't fix the actual issue until I sign up for a deep cleaning procedure that will cost several thousand dollars. So out of frustration I schedule this deep cleaning. They call on Monday to confirm my appt for Thursday and I confirm and I take an entire day off work. I get an automated TEXT on the morning of my appt about an hour before it's scheduled saying sorry we have to cancel call us to reschedule. What?! I call and cancel the whole thing bc it's been such a circus with them at this point. And then I find out they've charged my CareCredit account for the procedure a month ago before I actually had any service performed. CROOKS AND ONLY OUT FOR MONEY. STAY WITH LOCAL PEOPLE NOT CHAIN DENTISTRY! read more

Having just retired and moved to the area, we were looking for a dentist that took our insurance. My wife called for an appointment for both of us. They sent us a text to check in and verify our appointments. We couldn't do that without a "customer number", which, of course, we were not given. I got a call the day before my appointment saying my appointment was cancelled because I didn't check in online. I explained that I needed a "customer number". I was told that I did not need a number to check in. They gave me an 8:00 appointment due to a cancellation. They asked if I was in any pain. I told them, no, I just need a routine cleaning. We have been going to a dentist every 6 months for the last 40+ years but due to Covid, we had gotten off schedule. I was told that there would be no cleaning on this appointment. The dentist and hygienist would "develop a treatment plan for me". They wanted me there 15 to 30 minutes early to fill out paperwork for my 8:00 appointment. I was there at 7:30, along with 4 other people, standing outside until one of the 9 or 10 people inside, came and unlocked the door at 8:01. They took 30 minutes worth of x-rays before the hygienist came in and poked around my mouth calling out numbers for 30 seconds. She then told me I needed a special cleaning procedure. I told them all I wanted was the routine cleaning that my insurance pays for. I was told I couldn't get the regular cleaning because I have "periodontal disease" and they could be sued for not providing accurate treatment. I then got to spend time with one of their "Finance Manager" to go over finance options for my cleaning. Insurance will pay $800 of the $2300 procedure. My wife got the same, the next day, only her treatments were $6350. I've given them 1 Star, because the staff was very friendly, but so are the staff at Used Car Lots. It sounds like others have had similar experiences. We'll read reviews from now on.... read more

About two years ago I paid Milton Aspen Dental around $7,000 to cap three teeth, cleaning and two gold crowns that had worn slap out after twenty years of use. Today, one of the new caps fell out. (2 years have passed) Fortunately, I did not swallow it ! Thinking it was no big deal, I stuck it in my shirt pocket and went directly to Aspen Dental to have it glued back on. To my surprise, the Milton office I went to refused to see me, saying I might could see a dentist in two or three weeks.... I explained to the office personnel that I quit eating because my tongue was scrapping against something sticking out from the area of the cap and asked if one of the professionals could at least smooth it down so I could eat. After all I'm 73 and still enjoy eating solid food !! His only response was I could travel to another Aspen Dental office in Gulf Breeze... I was willing to travel the 45 miles to that office to get some relief , so I asked if he could call to verify my ability to see someone...... SAME RESPONSE !! They would see me in three weeks !! A short internet search and I found another Dentist office on Glover Ave in Milton. After a short drive to the office and a half hour later, the cap was cemented back in it's place !! NO MORE PAIN or worry about what additional damage might have occuried waiting three weeks ! So much for customer service or standing behind your workmanship. read more

This place is a scam, do not spend your money here. They sell inferior products and will not stand behind the product. They sold me a top denture that the teeth break out of. Was out of the country when a front tooth broke out, no one with a brain would walk around with missing front tooth. I put two drops of super glue on denture to hold front tooth in that should have never broken out. Those two drops voided the warranty in their world and they refused to repair. Competition repaired the junk they sold me at no charge and are making me a new one that the teeth doesn't fall out of. Shut this place down, they are scamming people of their hard earned money. Never use Adpen Dental in Milton Fl!!!! read more

The first time I came in, I had already submitted my payment for my teeth cleaning. Staff tried to charge me again, which I disputed. And then they magically found a record of my payment. For my follow-up appointment, I received a text asking me to confirm my appointment. I confirmed the appointment via text and received a text bank that said "Thank you for confirming your appointment!" I show up for my appointment and they tried to turn me away because I had not "verbally" confirmed my appointment... the appointment I had made in person and confirmed via their text service. I understand mistakes happen but in both instances the front desk staff was annoyed at me. read more

This place is more interested in selling other products than taking care of your issue. I flat out asked the dentist, is it truly your medical opinion that I should have an Invisalign consult before you address my wisdom tooth pain today? She said it's their policy. The whole thing feels like I'm being invited to listen to someone speak on a time share. If anyone there comes to work for any reason than to sell these 6-30k dollar procedures, it isn't made evident. Use a local dentist and save yourself the headache. read more

This is NOT the place to go! The only reason I made an appointment was for a simple cleaning and to fix a crown that had fallen off. Their reputation is not good but I thought my problem is simple so I made an appointment anyhow. I had specifically checked to see if my insurance was accepted and they assured me it was. But the day before my appointment I get a call that I am not covered since I am a first time patient! What?? So yes, they take my insurance but because I am new they have a cut off on how many patients they will allow with this plan! Seriously? Never heard of such a thing. So can certainly see one of the many reasons they have bad reviews. I am providing another one. Simply disgusted. read more

Subpar in every way. Have been made to feel like being there for DENTAL procedures is an inconvenience for the DENTAL staff. I've had problems with every filling done there, including the wrong color filling being put on my front tooth because the tech was too busy gabbing about her personal life. Don't waste your money here. There are plenty of non-franchised, local dentists around here that don't have new staff every few months. read more

Aspen dental turns out is the only dentist my insurance allows. So being time for a cleaning I made an appointment to have my teeth cleaned. First was a battery of X-rays. Then the hygienist and her note taking assistant began with poking and prodding my gums calling out numbers. After the number calling, gum poking I was in formed I had severe bone loss and periodontist disease. After this information was reported along comes the dentist with his note taking assistant. Again being told I needed an extensive procedure. Deep cleaning, root planning antibiotics applied to my gums and other procedures. Then I'm escorted along with the note taker to receive my procedure plan and cost. I felt like I was at a shady car dealer that takes you to see the finance manager being explained all the up sell items I need as he typed up the offer. I to put it mildly felt I was being hustled as just seven months ago none of the tooth losing problems were present. So after all the hype and gloom and doom I am presented with a $4300.00 plan of service. What a scam. One and done with Aspen. Insurance cancelled cleaning appt made. Buyer beware. read more

I had a really good experience here. I was able to get in the same day I called on a cancellation, then magically had the services I needed scheduled for the next morning. There was very little waiting time in the waiting room or between services. If they make a mistake in estimating what your insurance company will pay for, they will pay the difference. You do have to put some money down on your future service (like if you need a crown next week), which was fine for me. The staff are personable and make you feel like part of the family -- and also seem to know their stuff with plenty of experience in the field (even the young radiologist seemed to have paid attention in school). The owner of the practice is a really friendly and positive dentist and military veteran with a lot of experience. The office itself looks newer and clean, and the technology seems like it's "with the times". I'm going to book my husband an appointment here as well. We used to go to Webster Dentistry but weren't impressed with the service. Oh, and the most important thing: my teeth are white and sparkling clean! read more

If there was a minus star rating it would get it.My husband and self just moved to Florida from San Antonio Texas.This business(ASPEN DENTAL) is a scam..BEWARE... they take numerous X-rays and probing then tell you that you need deep cleaning for an out of pocket near $1000.My husband and self just retired and like most companies dental is not part of retirement pkg. We purchased a dental plan and went to the Crestview office first and they refused to due further service to husband unless he completes this two day procedure of deep cleaning which was suppose to be scaling and deep cleaning. My husband was home in 45 min of apt which was a15 min drive from apartment so he received a 15 min cleaning. He told me he was not numbed and the cleaning was no more than the last annual cleanings we've been getting for past 50 yrs. We assumed his second day cleaning maybe more detailed yet my husband said it was the same. They told him the rest of his life he will need a more detailed cleaning( which is for us of an additional $200) besides the insurance claim. They told me I was fine for regular cleaning. They canceled my cleaning Appointment at last min and we moved to Milton in the meantime and so we went to Miltons Aspen Dental only to be told now all of a sudden I also needed the deep cleaning (in just a two week period)...what a scam. The hygienist even said outright that this is only a product of poor hygiene practice and not flossing. Well that's an outright LIE...my husband and myself both use an oral b professional toothbrush twice a day and floss 3 or more times a week. We both refuse to continue service with scammers. After researching I find there are numerous complaints of the same.... MY FAULT for not researching first...though we've never had any problems with dentists in the past. Disappointed in Milton read more

Worst costumer service that I have had at a dental office. I called to make an appointment, gave the lady all my information and asked her about the new military dental insurance. She assured me that I was still in network and I would not have a problem. Made the appointment and arranged my schedule of course for child care. Then when I get to my appointment the lovely lady at the desk is asking my personal info across the room while other costumers are present. She was very unprofessional and kept questioning me if I was in the right place. She couldn't find my file. Once she found me (she was looking in the wrong place) she asked if I was still with my same insurance. I said I am still with the military dental insurance. Then she said oh the new one... we don't take that anymore. Lovely. What a waist of my time. Very frustrating. read more

Do NOT trust these people, as nice as they are, they are there for only one reason....get as much money out of you as they can. I went to them last week after seeing their ad in the paper, and remembering how much money I have already spent on my teeth, thought I would check them out. They charged me over 9K which has to be paid up front. That seemed too high so I contact and made an appointment with my dentist who I have paid 10k or more in the last 20 years. Anyway, he xrayed, cleaned and told me there was no need for anything else. He tightened my partial....and voila. It cost $159. So, my friends, DO NOT spend what they are willing to squeeze out of you until you get a second opinion. Good luck. read more

Husband when in for a crack upper denture. They repaired it, 5 days later cracked in the same spot. Took denture back, they wanted another $116 to repair it again! They don't guarantee their repairs, which they fell to tell you that from the start! Don't waste your time or money with this place! It's nothing but a money pit! read more

I accompanied a special needs female who also has early onset dimentia that needed a new full set of dentures. The staff took their time throughout the whole process to make her feel comfortable and at ease. Dr Deacon and Bethany made her feel valued and important and worked with her abilities like pros. This process went as smooth as possible because they listened, had great attitudes and didn't rush her. read more

Beware they try to hide selling you cleaning chemicals and electric toothbrushes in lump sum pricing scam. Also want you to pay 60% down for future appointments. read more

This is the company that works the most. I had never been doped with a few unresponsive dentists, has no sensitivity to the patients, are not flexible, does not care for one. Especially Dr.J Arnold this since he began to serve me I do a heavy work with me, and the cutest thing is ever available to address emergency cases and even though no colleague is willing to work the emergency of the patient. I really do not recommend this place and much less be teated with this doctor. This doctor has neither the experience nor the commitment to star a good services. read more

I was not pleased with the billing of Aspen. For some odd reason I got two bills after having paid $900 for services up front. They told me the insurance company estimate was not accurate and I had to pay the difference. Frankly, I think that is nonsense. I know these dentists have pricing agreements with the insurance companies for every procedure they do. That being said, they know exactly what the insurance company will pay when the procedure is performed. There should be no further billing to the patient once the agreed services are paid for up front. In addition to that, my insurance covers me for only two office visits and cleanings per year, yet they wanted me to come every 4 months. They refused to move my appointment to 6 months so I had to cancel the appointment. Not acceptable! I make the appointment based on when I desire, not when the hygienist wants to see me. I'm taking my business elsewhere needless to say. They also told me I had Periodontal disease. I looked it up, there is "always" bleeding gums with periodontal disease, and I did not have any issues with bleeding. My toothbrush ALWAYS comes out of my mouth with not a drop of blood on it, or in the toothpaste I spit out. Just a scam to get more money out of you I think. read more

This place is horrible. I went in for a "free" cleaning because I had gotten dental coverage through a company I was working for at the time. Not only did they not clean my teeth, I received a bill for $59 for some other services I didn't ask for. Do yourself a favor and skip this place. Absolutely horrible! read more

I found the people at Aspen Dental to be awesome, caring and knew what they were doing! I never had a question that was not promptly answered to my satisfaction! I was always terrified about going to a dentist, but they put me totally at ease and it was wonderful! I would recommend Aspen Dental to any and all that are in need! read more

Aspen Dental is a great dental office. I'm was a little skeptical because it's a franchise and my mother is a dental assistant. So in that it's easy to know what to look for. My experience was amazing. Wonderful staff. Very informative and very professional. read more

Expensive, misleading, difficult to dispute their charges. Sending bills six months after leaving their office. find an office with an affordable and truthful experience. read more

Went in to start a new dental service, unfortunately my dental plan doesn't cover them. The staff tech and doctor was very friendly. The only negative is the front staff I had made an appointment and when I went for it I was told I wasn't on the schedule, I was suppose to get an email, text or phone call to confirm. I wasn't informed of this and showed up. Long story short, tech and doctors or great front staff needs more education. read more

Bad experience! I have wonderful dental insurance, but after a cleaning, and 2 fillings I was billed an additional $50 b/c they billed my insurance wrong. I called more than 5 times to have them correct it. It never was fixed. Bad service, and I had to pay extra. They also tried to talk me into some unneeded mouth cancer screening. Thank goodness I said no because if would have been another $150 out of pocket. I called my doctor and he told me it was a totally unnecessary test. Scam! read more

numbed my whole mouth and said they booked the procedure wrong and couldnt proceed. said they would compensate with gift cards for the inconvenience. its been three weeks and i have yet to receive anything. read more

Set an appointment, they canceled the appointment, set an appointment, They cancel the appointment. Each time the appointment is set for two months and advance. What the hell? Four months and I still can't get appointment. And they blow up my phone with advertisement of calling them but when I tried to call them I get put on terminal hold. Took me four days to find out they canceled my appointment. They wanted to set me another appointment after calling me two days before the appointment to cancel. They wanted to set it up for two months from now. Very poor management. read more

Dr Dickinson is so sweet and made me feel so comfortable getting my wisdom teeth removed

They do not stand behind their work. I had a costly $$ bridge made a little over 2 years ago by them. It broke, and now they won't repair it unless I pay $2000 more. I looked it up and a bridge should last a minimum of 5 years to 10 years. read more