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    Drlicka, Phillip

    4.0 (4 reviews)
    Closed • 8:00 am - 5:00 pm

    Services - Drlicka, Phillip

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Drlicka, Phillip Photos

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    2 months ago

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    5 months ago

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    9 months ago

    It is so busy @ this location. It gets really crowded. So, I can't say anything about that issue. But, everything else is pretty great !

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    4 years ago

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    Lance R. Washburn, DDS

    Lance R. Washburn, DDS

    3.5(11 reviews)
    0.3 mi

    Dr. Washburn is very down to earth, having retired from the military and starting his own practice…read more The office ladies are helpful & Jennifer, the hygienist who cleans my teeth, is the absolute best! Yes, there are many options, but Dr. Washburn & staff should be at the top of your list.

    This appointment had been scheduled approximately six months in advance. Historically, this office,…read morelike nearly every medical and dental practice I have encountered, sends appointment reminders several days before an appointment and often additional reminders closer to the date. Instead, I received a text message reminder at 8:01 a.m. for an 8:00 a.m. appointment. Having not yet checked my phone that morning, I was completely unaware of the appointment. At 8:11 a.m., I received a phone call asking where I was. The tone of that call was far from pleasant. When I questioned why I had not received the usual advance reminder, I was told that I had been reminded that morning by text message. Regardless of my frustration, I immediately stopped what I was doing and rushed to the office in an effort to keep the appointment. Upon arrival, I showed the staff that the reminder had been delivered after the appointment was already supposed to have begun. Rather than acknowledging the issue, I was told that I was "an adult" and should not need a reminder. I found this response unnecessarily rude and dismissive. Whether a patient needs a reminder is irrelevant; the fact remains that the office's normal reminder process was not followed. I also inquired about the length of my appointment because I had previously contacted the office on September 2, 2026, after my new insurance became active. During that call, I requested an appointment with the dentist, specifically asking whether Friday appointments were available. I was told that the dentist did not work on Fridays and that someone would call me back. I did receive a return call, but no voicemail was left, and I had not yet had an opportunity to follow up. When I relayed this conversation to the receptionist, I was told that it did not "sound like a conversation they would have had." Rather than attempting to understand the situation, my account was essentially dismissed. At that point, Dr. Washburn was called to the front. He approached me and asked, "You wanted to see me?" My response was that I simply wanted to keep the appointment I had scheduled six months earlier. However, I also felt he should be aware that sending a reminder after an appointment is scheduled to begin is ineffective, and that the attitude I encountered from staff was inappropriate. Patients should be allowed to express dissatisfaction when standard office procedures are not followed without being treated as though they are the problem. To my surprise, instead of addressing my concerns, I was immediately dismissed from the practice and denied the appointment that I had rushed to attend. As someone who has worked in medical administration and medical billing for more than 20 years, I have interacted with countless healthcare practices. I can honestly say that this was one of the most unprofessional patient interactions I have ever experienced. What makes this situation even more frustrating is that I remained loyal to this practice during a lengthy staffing shortage. When the office was unable to retain a dental hygienist and my cleaning was delayed by approximately six months, I chose to be patient and understanding. I accepted the inconvenience and continued to support the practice. Now, after waiting again for a long-overdue cleaning, I have been dismissed as a patient simply for expressing concerns about a missed reminder and the manner in which I was treated. I believe patients deserve to be treated with respect, particularly when they are making a sincere effort to keep appointments and communicate concerns in good faith. Unfortunately, that was not my experience.

    Sorrento Dental Care

    Sorrento Dental Care

    2.9(28 reviews)
    9.6 mi

    The way the dentist -dr. Shelbi Brown handles bedside manner is absolutely unacceptable. She is…read morerude and condescending. She had the audacity to ask how much money the patient had at that time and made comments about how she assumed the patient didn't have enough. People like that are the reason this country hates the Dentist. She belittled someone she knew had anxiety who was coming to a doctor for help- a paying customer. Shame on her. If I could put negative stars I would.

    I contacted Sorrento Dental on 11 September 2025 to schedule a routine dental appointment as a new…read morepatient in the area. During this initial call, I specifically asked whether my dental insurance was accepted and was told it was. The earliest available appointment was 24 September 2025, which I accepted. On 16 September 2025, I called again to confirm that my insurance was accepted and to verify that the office had received additional paperwork they had requested. At that time, I was again told that my insurance was accepted. I was also instructed to bring a printed copy of the paperwork with me to the appointment. On 23 September 2025, the day before the scheduled appointment, I was informed that my insurance was in fact not accepted. This sequence of events reflects poor communication and coordination within the office. Confirmation regarding insurance acceptance was given twice prior to the appointment date, only to be contradicted at the last moment. This caused an unnecessary two-week delay in securing dental care and demonstrates a lack of reliability in providing accurate information to new patients.

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    Sorrento Dental Care
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    Stu Bonnin, DMD

    Stu Bonnin, DMD

    5.0(5 reviews)
    7.4 mi

    We've been coming for a few years now and my kids love it. They always have a good experience,…read morestuff is very friendly and service is fast. We never spend more than 30-40 minutes during our appointments. Easy parking, kid friendly waiting area with toys and kids chairs.

    If you ever have to take a five year old to the dentist find yourself a pediatric dentist like Dr…read more Rachel Witcher. The front desk staff are smiling and friendly, the office is clean and bright, full of toys and happy pictures on the wall for kids. In the treatment room, there are comfortable chairs for parents to sit in, big rooms with private bathrooms. My dental insurance would require me to drive 40 miles to another state for my son to see a pediatric dentist. Not doing that. So glad my friends told me about this place. All online reviews rave about this place. We were early, waited only 3 minutes to be brought back, were seen early, two helpers to explain everything and the dentist gave him laughing gas, painted on the numbing cream, put in the lidocaine shots without my son even knowing, wedged the two rotten molars loose and used the pliers to pull them both out, placed the clotting medicated dissolving dot in the holes and put gauze in there. All in about 10 minutes. Very impressive. Our appt was scheduled for 9:30, we went back around 9:11 and everything was done at 9:34. Amazing. No pain ever for my son. He needed extra laughing gas and lidocaine. I think cause he's red headed. That's a thing. She listened to him and gave him extra so he wouldn't have pain at all. My son isn't traumatized at all. I'm so incredibly happy with the whole process. Front desk sends electronic super bill to your insurance for you so you don't have to do it. This place is AMAZING!!

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    Stu Bonnin, DMD
    Stu Bonnin, DMD
    Stu Bonnin, DMD

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    Drlicka, Phillip - generaldentistry - Updated October 2026

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