My husband and I just purchased our first RV. Ryan was very helpful and attentive to helping us figure out what we wanted and needed. I was impressed that even though Ryan is new at this job he always made sure he found the answers to the questions we were asking. He was always on top of letting us know what was going on with delivery and set up. Ryan made the whole experience easy and pleasant! read more

Purchased a new 2021 travel trailer from Camper Clinic II. The night we brought it home, we noticed several issues that needed to be addressed. (The main one being the electric jack wasn't working!). Took it back to service the next day. We were told when we bought it that as new customers, we would be treated as "priority" if anything needed to be fixed on our NEW trailer. That was OVER a week ago. Last time I called (a week after dropping it off) it hadn't even been looked at! I know that service on campers is generally slow. This is a brand new camper. It shouldn't have needed ANY repairs to begin with. I cant even get an estimated time of return. This is BS! read more

If you're buying it's great place sales and prices are great. But sales people lie about referrals gets 250, they will never pay you. And the service department OMG the worst of the worst! Drop off your RV and it will sit there for 3 months. And ordering parts, u better off going somewhere else. They are so far behind on orders and service it unimaginable. At least you can get 3 months free storage. read more

Traveled from Utah in February to purchase a trailer, upon arrival found that many of the primary staff were working an RV Show in Austin and that their lot was under construction. Was initially happy with the experience and gave a good review. After returning home, a issues arose with the paperwork that had to be re-done including loan, licensing, title and money. These were complicated by an incorrect billing address. Many calls and texts later, the trailer sits in our driveway with expired plates, and I've been unable to get this resolved though it's almost May. read more

Guys came in on their day off (Sunday) to help with an unexpected problem. They certainly went above and beyond to get us taken care of and back on the road Thanks to Jon and the service staff especially! Although the staff has changed I have used this location for over since 2007 and continue to have good experiences. I bought a a used unit from them recently and they are working on some service/repair items, I will report back when they get resolved. I am expecting their team to continue giving us the same great service. Thanks! Jon, Michael, and service department. Russ B. read more

We have 3 camper dealers around us. We went to other dealers over 5 times. Went to camper clinic twice, first time was with a salesman that we weren't to happy with. Went home and came back two days later and met with a different salesman Isaiah Chauvin. Right away we were comfortable with him. Extremely knowledgeable and made us feel that we were making the right decision. After shopping from dealer to dealer we finally felt safe enough to buy. For anyone shopping for a camper, you must ask for Isaiah if you want to be in good hands and to be taken care of! We love our camper. Thank you Camper Clinic and Thank you Isaiah!! read more

We had a great experience with our purchase of a new 5th wheel from Camper Clinic 2. Rachel in sales and Ryan (finance) were very professional and helpful. We would like to especially recognize the top notch service we received from Branden and John in the service department. They both spent a lot of time with us on the day we took delivery. We did experience some issues with our unit the following day. We took it back to Camper Clinic 2 and they immediately took care of everything. We had our trailer back 4 days later and everything was fixed as promised. John is top notch and we cannot thank him enough. We highly recommend Camper Clinic 2 and especially John in the service department! read more

Rachel helped us pick our first camper-a 30' Airstream Globetrotter. Since it was our first trailer, we had lots to learn and digest, but she was very patient through the entire buying process. After helping us pick the perfect unit, she really went above and beyond just selling the trailer. She helped with the hitch, the operation, lists of other accessories and things we needed to have, etc. Our first trip was a vacation of a lifetime and one that we will never forget. Thank you Rachel and Camper Clinic 2! - Vicki and Harry F. read more

Bought a new Montana RV there paid for extended 10 year warranty and have had problems with my 2018 RV (bought new) AC went out, vent went out, big time leak in wall in living room and bedroom. Called to have my fully covered problems fixed and they won't even fix anything read more

Had a good experience purchasing a travel trailer. Sales rep Sheldon was super helpful showing us our options and getting us a great deal. He also made himself available after our purchase. My wife and I spend a couple days per week in our trailer and love it. I recommend Camper Clinic read more

My wife and I had been talking about buying a camper for a few months and finally decided to head to Camper Clinic II in Buda to check things out. We'd had our eye on two particular Airstream models but wanted to see them in person and poke around the inside. We were immediately greeted by Isiah, a super friendly, knowledgable and attentive sales guy. They had a great selection and Isiah was patient in showing us at least 7 different trailers/models. At no point did he pressure us to buy or consider a purchase outside our budget. We put down a deposit before leaving that day but there was some work to be done before we could take it home - getting a hitch installed on my Jeep, upgrading the BCM, installing the solar package, and getting financed. Isiah was great about keeping in touch throughout the entire process Other than the one day he was tied up at the camper show, he was there to greet us personally at every visit and make intros to service/finance/etc. personally. As first-time Airstream owners, we're super happy with our purchase and the decision to buy from Camper Clinic. read more

Made the haul down South today from North Austin to check out the airstreams. Walk in and got set up with a sales guy named Brandon. Went over some quick details of what we were looking for and jumped in a golf cart and Brandon took us around to check out a few. Brandon was super knowledgable about every spec and detail about each and every airstream on the lot. My husband asked every question known to man and he did his research on the airstreams prior to us making the decision to go check them out in person. Brandon wasn't pushy and answered all of our questions happily and he will definitely be our go to sales guy when we are ready to buy our house on wheels. My husband even made the comment that he was the best person we have ever dealt with when going into a car dealership or an RV place and we have been in a lot! I truly wish we could have made a deal on one today but our timeline is still a couple months away. Go see Brandon if you want great customer service! read more

Camper Clinic (Buda) was wonderful! The buying experience with Abel and Rachel was easy and straight forward- NO GAMES! Our walk through of our new-to-us travel trailer was thorough and helpful. A HUGE thank you to Marcelo and the Service Department for answering all our questions. They even answered our 4yr old and 6yr olds questions about the light switches!!! Y'all were all just wonderful to work with. Thank you! read more

My salesman was Kody. He was very friendly and helpful. I'm not an easy person to please when it comes to spending my hard earned money. He was very patient and never made me feel I was putting him out. Finance was a breeze. We came to pick up our new unit and Branden in service is who walked us through the new unit and how to use everything. He was very knowledgeable and helpful. If customer service means anything to you this is the company to shop at. The team of people working on my deal were all top notch. read more

This place is run by inept people. The service dept is piss poor. I would not buy anything or have anything serviced there. I bought a motor home 3 weeks ago and they still can't get it ready for me. I drove 1 hour to pick up my rig when I was told but only to be told they forgot to call and cancel since the RV has problems and they don't have time to fix it. They have not kept me updated, just the run around. Had I read the previous reviews, I would have not gone here. I made a mistake and hope you don't either. read more

I've been to Camper Clinic twice now. Once to pick up some parts for my new-to-me camper and then most recently to get some estimates for work on my camper. When I picked up parts the service guy was super helpful - I knew nothing of what I needed - and he took the time so walk me through what I may need. This month I took my camper in for some estimates - there was a strange metal on metal noise, an estimate for a reseal of the exterior, and some other odds and ends. I received a quote for a new axle (including new brakes/kit, new rims and tires (due to vintage bolt pattern) of $1588 with labor. A reseal of the exterior would run me $4250 ($250 for the sealant itself). That doesn't include shop supplies or tax. I knew then that the reseal would be a DIY job, but wasn't sold on the their diagnosis and cost of the axle issue. I paid the $135 diagnostic fee and took it to another place and ended up with a much more reasonable estimate. Yes, it was the axle but brakes were optional. Also, there was no reason to get new rims and tires - the current ones were fine and the new axle wouldn't create an issue. Also, the new place did a tongue to taillight inspection which CC did not. So a new quote of $500 (w/o brakes) to $1000 (with brakes) compared to $1588. And only a $75 diagnostic fee. The second place specializes in custom trailers and I trust them. Do your due diligence. While I have no doubt the Camper Clinic team would have done great work, you definitely need to know what they are doing and/or get another look before authorizing service. They were excellent to deal with otherwise. read more

We bought a camper from Camper Clinic II last year and the buying process was well done. However, we recently took our camper in to fix some warranty issues and get our annual inspection. We were initially told the job would be complete in "1-2 weeks". My experience has been the same as another recent reviewer: They've had my camper for nearly two months and they continually tell me that I'm "up next" or that they will "definitely get to it this week". We're STILL waiting. They also haven't returned several of my calls or emails checking on status. I'm happy to update this review if and when the job is ever complete and I get my camper back. read more

We have been to CC II a few times this year for upgrades adds and sadly, more warranty work for our Airstream 3500 GT EXT Class B Motor home. CC II staff has always been helpful and willing. Adding a solar panel and finally, two more AGMs have finally solved the Airstream engineering flaw of putting an electric compressor fridge in their 2017 spec 3500 GT EXT with only one solar panel and two AGM batteries. Batteries would not run fridge all night, without starting van's diesels engine or the loud Oman generator. CC II now has us equipped with two 100 watt solar panels and four AGM batteries that can run the fridge all day and one night. CC II also added an Onan Muffler Kit that has made running the Onan (helpful in hot weather even while driving), more palatable as noise is acceptable now for most applications except of course night time in a campground. For 2019, Airstream finally has 300 watts of solar and 4 AGM batteries as standard equipment on this model. This should allow Airstream customers to use this model as a travel van that allows overnight stops without the need for hookups. Thanks CC II for great customer service and support. We will be back for future service and RV purchases! read more

we recently bought a 5th Wheel from Camper Clinic II. Enrique was our sales associate who took care of us from the minute we walked in the front door until we drove off the lot, but he didn't stop there!! He has gone WAY out of his way to make sure we had everything we needed before we drove off the lot, even on the days when he had other things to do. He is very knowledgeable about the units on the lot and helped us find our perfect unit. After we drove away, Enrique answers the phone when we call and even drove to help us get back in the RV after being locked out. There are not enough stars for our experience. We will recommend Camper Clinic II and Enrique to our friends and family and we will be a customer for life. read more

We took delivery of our 2021 Airstream Flying Cloud in January 2021. The trailer was purchased from Camper Clinic II located in Buda, TX. Isaiah was our sales person and he went the extra mile to make sure we purchased the trailer that met our needs. Isaiah was knowledgeable about the product and was very helpful to us as he answered our many questions. Example: When we first started talking to Isaiah, the only thing we were sure of is that we wanted a 25' Flying Cloud. We had a good grasp of the different floor plans but didn't have a clue how the outside storage varied by floor plan layout. Bottom line - slow down and make sure you understand all features before you order your Airstream. Isaiah can do this well! read more

First off let me start by saying, I never leave reviews. But, I have had the worst customer service experience I have ever experience. Trip #1 - This started back in September when I dropped my #Airstream off for repairs and the Forever Warranty. It sat with them for over 6 months. When I picked it up, the exterior repair was made but the long list of Forever Warranty items that were supposed to be correct were not addressed. Trip #2 - Dropped it back off for the Forever Warranty and when I picked it up another month later, drove it to the campsite, 3 hrs away, to discover that the batteries I had just replaced were not working. This after questioning with their service departments of some concerns I had with the fridge not working before driving away. Trip #3 - Paid labor to have batteries replaced and picked it for a 3rd time. Had plans for a BBQ cookoff then a drive to Kansas. Once I arrived to the BBQ cookoff the door wouldn't' open and I couldn't get into the camper. I tried everything!! Trip #4 - Had to get the door fixed. (I should have checked it before I left the dealership) I picked up the camper and took it home, still the door is just the way I left it. Jammed and not working. Obviously frustrated, I called the service department and was told the service manager would call me back. That didn't happen!! Trip #5 - TBD I am so extremely frustrated with the way I have been treated and level of service I have been provided by Camper Clinic. I have had to go through multiple service reps just to get help. Every time, I have re-explain to them why I brought the camper in to get fixed. They cant keep their staff and good luck getting the owner's information. This person obviously is just looking for a camper sale and has no use for their service department. I feel sorry for the employees. It's hard for me to call and yell at a new person every time I'm not getting treated with the right customer care. Good luck getting 1 person to own your account, like a service manager! Unfortunately they have me locked in with the Forever Warranty and its disappointing I cant transfer this to another location. read more

We bought a used Airstream from them. They said that they had fully serviced it and fixed all known issues on it. The list of things wrong with the airstream that we have had to repair is too long to list but includes- A/C broken, hole in fresh water tank, etc. When I reached out to them to schedule repairs, which I had to pay for, they were rude and told me it would be over 12 weeks before they could even look at my airstream. Terrible service! read more

Sales and service is perfect! Thanks Rachel, Brian, and Nicole. We have purchased two Airstreams from them and that's where we'll buy our third. Lifetime Warranty is awesome! read more

We purchased a brand new 2013 Forest River travel trailer from CC2 and have continued to have a poor experience with this company. Anytime something goes wrong with the RV I try to fix it myself because it's a huge waste of time dealing with them. They have a "pass the buck" system here. It's intended to wear you out until you finally just give up trying get them to answer the phone, honor the lifetime warranty or do any type of repair. Issue 1 of infinity occurred immediately after buying the RV. The brand new tires that came with the RV wore out within 500 miles. They had large bald spots on all 4 of them that Camper Clinic didn't have an answer for. Not being covered under the warranty I was forced to put new tires on the RV immediately after purchasing it. Here's the only time I received a sensible answer from anyone there: I was told, "We sell really crappy tires for way too high a price. You'll be better off getting them somewhere else." I did. Our RV comes w/ an outdoor kitchen and very quickly we noticed the cheap veneer on the particle board sagging and peeling apart. It looked awful and ruined every aspect of the entire outdoor kitchen. We brought the RV in and they said the seal was leaking and even when closed rain and road spray was getting into the kitchen. This would cost us $1500 to replace. They offered to comp half, but this wouldn't solve the problem. The said they couldn't fix the seal between the door and door frame. No reason to replace it if it's just going to get ruined again right? Soon the refrigerator in the outdoor kitchen broke because it's constantly getting wet as well. The outdoor grill has never worked by the way, but they said they would replace the fridge and we use that often. I had to call them every 2 weeks for nearly 3 months to get a new $100 fridge. Again, you really have to work hard to get them to honor the warranty. Recently I noticed the latches on the outside compartments weren't latching properly. Fearing the large 6 foot x 5 foot door on the outside kitchen would fly open while I was driving down the road I had them inspect every latch during it's annual inspection in Apr. 2017. They charged me $200 and said every single latch was broken, but now they were repaired. Ok, great. 2 DAYS LATER I'm pulling the RV when what happens? You got it, the outside kitchen door flies open, clips a telephone pole, rips off, starts bouncing down the road and is destroyed. The police show up and it's a whole messy thing. I go up to Camper Clinic to get a part to fix my plumbing and am very calmly like, "What the hell guys? I just asked you to fix the latches on the door and it's flying up, clipping telephone poles." They ask for photos as proof this happened. I send them 6 photos. 2 weeks later Matt writes back and basically says, "File an insurance claim." I call William L. (who likes to respond to Yelp reviews) and ask him for some help. He's cool, but he can't do anything as he has no real power and says he'll ask Jeff Boss, the Service Manager to help me out. I'm not asking for a free door even though I should be. I'm asking you to honor your work. Maybe offer a free RV wash next time I'm in, maybe offer to pay for shipping or something. If you fixed the latches why did it fly open? William says he's walking down to Jeff's office right now to figure this out, blah blah blah. A couple of weeks go by and I call William again. He goes through the whole thing again and is passing this on to Jeff, etc. etc., but nothing ever happens. A month goes by and I just call Carlos in parts and order the door myself. It's $800 and Carlos estimated it to be about a 3-4 hour job. So roughly $600 to install. Because that sounds so high I just go pick it up myself. I take off the frame and install the new door by myself, in my yard in an hour and 15 minutes. Of course this $800 replacement door doesn't come w/ the gas springs so add another $40. While I'm installing this door I add $20 worth of weatherstripping and caulk to the door to fix the gap that allows water to leak in. I add an extra hasp lock to make sure the door doesn't fly open again. I must be a rocket scientist compared to the repair guys at Camper Clinic 2. Bottom line: Don't bother with these guys. I've even called other RV repair places and said, "Hey can you help me out with so and so issue. I can't stand to call Camper Clinic as it's such a nightmare working with them." Everyone of them has said, "Yeah, we've heard that from a lot of people." Based on my personal experience with Camper Clinic 2 in Buda I wouldn't recommend them. I'll set my RV on fire in a field before I take it here again. I'm done with them. read more

I have had my RV in the shop since Jan. They have no workers. I ask them when it will be finished and they don't know. They say weeks, but can't tell me how many. read more

There are three parts to this review.... Sales, Service and Consignment. SALES - The sales experience was fine. Our salesman did a good job and always followed up with us when we had questions. I wish the other departments were like this, but they are not. Many reviews online are good but refer specifically to the sales aspect of dealing with Camper Clinic II. We also felt positive in the beginning of our relationship with this dealer, but this quickly changed. SERVICE - The service department is terrible. When you take your RV in for service it will likely sit in their dusty parking lot up to a month before they even look at it. You might get estimates on when it could be fixed but our experience was they are not accurate. We purchased a brand new 2021 Airstream Classic from Camper Clinic II and have had to cut trips short and cancel scheduled trips due to constant problems with the RV and horrible service. And good luck getting anyone to return your calls or provide updates. Nobody is assigned to your RV when you drop it off and they have no idea when they'll get to it. And there is no concern for any inconvenience it may cause you - they will just say, "yes, we are running behind schedule right now." And in the end, after constant problems with a new, expensive RV and not being able to keep scheduled trips because of never knowing how long our Airstream could be in their service department, we decided to sell our Airstream and find other ways to travel. We quickly found it just wasn't worth all the problems that come with this dealer. CONSIGNMENT - So, we agreed to let them sell our Airstream through their consignment program. Huge mistake! They would not honor their own contract which clearly states we would have our money within 14 days from the selling and funding of the new deal. They refused to pay us our money (tens of thousands of dollars) due to some corporate policy, not mentioned anywhere in the contract, about them needing to have the title in hand before they would pay us our proceeds. All funding was complete, our loan paid off, our RV was with the new owners, Camper Clinic has the full proceeds from the sale and we were expected to wait 4-6 weeks on title work (their bank was backed up this long on getting title work processed - I talked to them 3 times.) We had to consult with an attorney as they were past the 14 day period on the contract. Finally, after multiple calls to their corporate office in Florida and with the assistance of a sales mgr. at CC2, we got them to agree to waive their unwritten title policy and cut us a check, which then took them almost another week to actually do. But I know if we had not been so proactive in talking to their corporate office and having to potentially involve an attorney, we would have been waiting 4-6 weeks to get our money and they could not care less that you seem upset about this. All of this just speaks to the character of this dealership and how they treat customers AFTER the sale, and also how they conduct business. We have done consignment deals with other dealers in selling previous RVs we owned and it was fast, simple and uncomplicated. We had to fight this company to get the money we were owed. It was ridiculous. The "we will do the right thing by our customers" mentality does not exist at Camper Clinic II. Basically, we just found that there is no level of trust with these people and that's a bad position to be in when you have to rely on them to fix the RV you bought from them. They will tell you things they cannot do, they will agree on terms they will later not honor and they have no problem with treating their customers in this manner. And it seems to exist from their corporate office in Florida directly down to the dealer. If I were buying another Airstream (which I probably would not), I would drive to another state before considering this dealer. read more

I set an appointment with Adam to have my vehicle inspected for my warranty forever program. The day of the appointment I drove about 25 miles and arrived on time. I was impressed with the shinny new building and the cordiality of the employees. Adam was paged and when he arrived he looked high and low for my info. In the computer. Yes, this is where it starts going down hill. No record. Are you sure it was today? He had sent me a text shortly after I had made the appointment stating the time and place and asked some questions about my unit. He said they could squeeze me in and that I could leave it and they'd get to it in a couple days. I declined and we set a new appointment. I was informed to plan on them having the unit a full day. When I got home I called my mobile repair service to see if they might be available and willing to tackle the job. They were quite familiar with the warranty program and would come to my storage unit and it should take about an hour. After reading the service dept reviews here I'd say I got lucky And dodged a potential disaster. read more

My initial sales experience was poor but this really wasn't anyone's fault. Later I worked with Mike (Jr.) and Abel to negotiate my purchase and they both worked hard to make things work. At pick up Branden in service worked very hard in the blazing sun to get things ready and was very patient with my questions. Good experience. read more

The only reason they get a star is you have to pick one to warn you about these people We bought a Forrest River RV to live in while we build a house. When we picked it up the fire place was broken (Didn't work) No problem they said they would fix it right a way. Its been 6 weeks and its still broken., One of the windows doesn't have a shade screen like the rest do, They know I bought the RV to live in while I build a house. They did tell me that they could get a mobile mechanic to come fix the fireplace at my expense. If I ever get a call letting me know the fireplace got in they want me to pack up and bring the RV to them to fix something that was broken when I picked it up. It looks to me that if you bought an RV for $60,000.00 they would at least fix what they sold you that was broken when you picked it up. Don't buy the warranty they are selling Forest River gives you the warranty for free. I wouldn't buy the sewer hose from these people. My sales man was Craig Bass I don't feel bad for calling names everything I have told you is absolutely the truth. read more

I am updating my review from 1 star to 3 stars. My service experience was initially awful, but once it came to the attention of the service manager every thing changed. Bottom line is they really do care that each customer has a great experience. If you have a problem with service bring it to the attention of management I would like to update my review after bringing my Airstream Interstate in for service last week. They serviced the issues quickly and fixed everything while I waited in less time than they quoted. Brian in service is excellent! read more

I spent close to $30 grand for a Coachmen Freedom Express an RV from Camper Clinic II during the labor day holiday. I had it a couple of days and notice a couple of minor items which they told me would be a couple of weeks for parts to come it.. No worries I was thinking to myself it gave me several day of buffer to plan my maiden voyage to Arkansas. Long story short i had to hound them for any kind of update after 2 weeks. I got it back and the radio was not working, the screen door was falling off it hinges, I fixed the door myself. I went on my trip and came back yesterday, as were cleaning the RV out we notice mold growing underneath the sink from a leaky faucet, so I took it back to the dealer fix the previous issues as well. I walked into service, talked to the service rep and informed them I had just purchased a trailer and first thing out of the Service guys mouth was we are taking service reservations for FEBRUARY.. I was further told that Camper Clinic II was UNDER NEW MANAGEMENT.. "AS IF I CARED WHO OWNED THE COMPANY" and it was what it was.. GUESS WHAT I DO NOW ! I will keep you POSTED on what service will look like after today review! Holy Shit I could not believe what i was hearing my response was less than eloquent after hearing those words from his mouth. I think my words were "I bought this piece of shit from about 30 days ago and they have had it longer than I had after I bought it, and that i wanted to escalate.. I was getting upset and customers in the store were listening to what i had to say so the so I was ask to wait outside while they could get a "A SERVICE" person to help. I refused to wait outside i was going to be heard so others customer could hear what they could expect after the sale. I asked them to bring the sales person into the room that sold me the RV so she would know what cluster customers were experiencing AFTER the SALE @ Camper Clinic II. I ended up in the "SALES" manager office somehow, he listened to my request and asked for my drivers license so he could make a copy of it. The "SALES Mgr" explained that they could no longer get parts and that is the story they giving everyone "WORST CASE" scenario. Hell I wish they told me that when they were taking my money that they were VEEY quick to do. I worked 3/4 of my life to save up for one of the largest investment made and Camper Clinic II find this acceptable. Be warned. read more

Regrettably my follow-up review is not what I had hoped for. Of the items that the dealer committed to repair only a couple were satisfactorily completed and of those repairs the workmanship left something to be desired. There was some water damage near the pantry and shower area that needed to be repaired. Someone took a colored marker to the area and called it good. I also had the AC serviced because it just was not cooling like my previous AS. I was told the system was operating within a normal range. Unfortunately according to the AC people I took it to for a second opinion, the actual system temperature readings were outside of operating range specification's.. I would like to think that the service we have received is due to the fact that they are moving into a bigger facility and are experiencing a shortage of repair technicians, however much of this appears to be the result of a lack of communication between the service advisor and the service tech's. If you read the other reviews that appears to be a common problem. Unless you are ready to tolerate a two to three month wait and inferior repair work I would carefully consider your options. Russ B read more

OK...This review is for an incident that was around 5 months ago. I reviewed it on google, but thought it important enough that it should be reviewed here too. I have visited several of the RV dealers in the Greater Austin area. Guess, what, the reviews are for real, this place is by far the worst. It is sad because it happens to be in my town of Buda. Do yourself a favor and skip this place altogether. In our case, the salesman conveniently glossed over the Dealer prep fee, (1195.00) they will tack this on AFTER you have completed the deal. While we were doing the back in forth with the manager, the dealer prep fee is mentioned in passing. This is a fee for filling tanks, a battery, inspection/testing, detailing, and a 30 minute demonstration. All the other dealers in the area include the exact same thing for free, or for a fee of around 400.00. I did ask the salesman one time how much the fee was, and instead of just saying its 1200 bucks (to which I would have said, good bye) he went into how its a fee that everyone gets charged and covers blah blah blah....notice no mention of fee. The finance clerk (she said she was the manager, but the sales manager later claimed that she had no authority to represent the dealer) then attempted to "HIDE" the fee in the final sales price...they basically just added 1200 to the agreed upon price, with no mention of why the sales price had been raised. Everything else was itemized, tax, title, license, inventory tax, etc....and when I caught this, finance intern did not have an answer as to why they didnt itemize it, or why it was conveniently hidden in the sales price. Her response, "Everyone gets charged this" I said that was unacceptable and told her that it needed to be itemized on the buyers order or taken out. Because I was in a time crunch, I did offer to continue with the sale if they made that ridiculous charge more realistic...i offered to complete the deal if they shaved 500 off of it....Finance girl newbie said that was above her pay grade...obviously...so she would have the sales manager call me back. To begin with, I read the other reviews of how the managers demeanors change depending on what stage of the buying process you are at...so I expected the pompous, know-it-all, douche bag and lets just say I got exactly what I expected. Instead of being customer focused, "Yes sir, lets see what we can do, Id hate to lose your business over a misunderstanding, etc" He gave me "The way I see it, you got two choices, either one is fine with me. Number one, the deal is done, you take the trailer and Im not changing anything on contract. Number two (no surprise here) I keep your 1000 dollar deposit and you can walk away from the deal. I informed him that the CC would be charged back within the hour, and he told me not to call him again. Can you believe that? I dont know what this DB's name was, but does it really matter? As far as this dealer's holier than thou attitude...Guys, wake up , you sell trailers, you are glorified car salesmen. Your showroom is a rickety old double wide mobile home - so get a life. As for those of you that plan on visiting this place even after all the negative reviews (Im assuming the few good reviews are either fake or just did not involve much interaction ) Keep a tight hold of your wallet. When they start asking for a deposit, they are really asking you to pay this dealer prep fee so that it is harder for you to walk away. DO NOT PAY 1200 dollars for a prep fee....call ANY other RV dealer and ask them if that is a reasonable fee....most of them will laugh, and then ask, Who is doing this? read more

Bought a nice late model Airstream here, and they totally dropped the ball on the walk through. Said they were double booked and I waited an hour then left. They said they'd deliver it to me and complete the walk through. They called to try and to avoid the delivery. I held fast and they did deliver. Service has been a combination of very rude service writers mixed with very good service performers. As many places in Austin, they are too busy to do the job you would expect. read more

In the 21st century where most companies operate onthe principle that "the customer is always wrong" and "customer service" is virtually an oxymoron, my experiences with Camper Clinic II have been a wonderful surprise. \ It wouldbe almost impossibel to find another organization where everyone from the sweepersand the cleaners to the technicians and management are so ready,willing and able to offer assistance when appropriate. Maybe the disgrunteled customers who posted the critical reviews started out with a chip on their shoulders or maybe they're connected to Camper Clinic's competitors,Crestview RV, just accross I 35, where "service" is a dirty word. read more

I do not recommend Camper Clinic II for buying a RV. I have had my RV for seven months now. I have been trying to get them to fix the things that were wrong with my 2021 rv since I bought the RV. The driver that delivered my RV to me Lost my keys. I have received some of my keys back ,but not all of them. Isaiah and the service staff has done nothing ,but give me the runaround. They've taken my name and number down ,But have only called me back maybe three times and nothing was done except for I got one out of the two keys that were still missing back. My stove has been damaged since I bought the RV. I have been calling them since the very first day and still have not received a new stove. I now have a leaky hot water heater and a few more things that are wrong with the camper, but after reaching out to the manufacturer, I received a call within an hour from the service manager, who immediately got things scheduled for me. It makes me sad that Isiah told me he would take care of me and to call him, then spent the last 5-6 months dodging my calls and still to this day hasn't called me back. All Isaiah is interested in is getting his commission . So very sad!l My 1 star rating is for isiah and the service staff, and a 4 star rating to service manager, Scott Brown, who immediately called me back, listened to all the issues I've had with my brand new camper, and addressed and scheduled warranty repairs immediately. After waiting 5+ months I finally feel like I will get the service I deserve! Thank you, Scott Brown. read more

Many airstreams advertised on their website but none there to see. A long drive for nothing. I would not dream of doing business with people like this. read more

A yelp review of 3 stars is "A-OK" so I guess that's about right. The good: Rachel was very nice to deal with, and while I am fairly certain we could have gotten a better deal (another dealer far away was about 10% less asking price from the "discounted" from list we got here) this location was much more convenient, our AS was a popular model and I hate negotiating. It seems all RV dealers are similar to the car buying experience of 30 years ago, so that's just the way it is. The bad: we paid extra for the dealer applied sealer, OK with that but when we went to pick up the trailer the exterior was filthy (water spots and dirt) they did not seem to care much just said their storage lot was a dirty place that weekend. Second thing was in our trial run the grey water valve leaked, I fixed that fairly easily, as it was a gasket installed improperly at the factory, I find that surprising that their pre-delivery inspection did not include a simple leak test of the 3 tanks. Thirdly the drain pipe was not connected properly from the sink and grey water leaked on the floor. Apparently to keep the "lifetime warranty" you need to get an inspection within 12 months every year and appointments are almost 2 months out. Be aware of that scheduling requirement or your "lifetime" warranty is apparently void. We LOVE our Airstream and it is easy to work on, but can't give a pass to the dealer on the issues above. read more

Haven't done business yet with them. We were greeted warmly. Even though they were very busy a salesman offered to show us around with another couple until someone else could help us individually. We learned a lot and when we get ready to buy, we will be back. Thanks for the great info and hospitality. read more

Not sure why the reviews are so bad...? You know what they say, people are more likely to review when they are upset then they are when they are pleased, so I decided this place needed the review of a pleased person...ME Everything went pretty smooth, was reasonable and I love my new (used) Airstream trailer. Mike sold it to me, Jennifer financed me and the rest is history. I then had it shipped to San Diego from Texas. Thanks guys read more