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    Blue Casa Communications

    1.0 (7 reviews)

    Services - Blue Casa Communications

    Internet service providers

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    Cox Store

    Cox Store

    (148 reviews)

    Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I…read morestopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over.

    I ended up having to buy a new modem to make the system secure. Within a year they said that the…read morerouter would need to be upgraded and provided a new router that included a modem...so a waste of $150...I used that system for another 2 years until Frontier Fiber became available in my area. When I told them that I was switching, they offered to lower my monthly fee to $50 to match the monthly that Frontier was offering. After a couple of months, I got in touch with Alan Gold, and I'm glad I did...optical has been great and no more buffering and re-setting the Cox router. To be fair, Cox did provide decent service for 20 years.

    Verizon

    Verizon

    (116 reviews)

    $$

    very helpful staff, had a welcoming experience and walked out with a fix to the situation. thank…read moreyou so much!

    Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

    Advanced Wireless - High Gain Antennas

    Advanced Wireless

    (9 reviews)

    I do not recommend Advanced Wirelss at all. They are not about customer satisfaction at all, just…read moreabout your money money money. It's also worth mentioning, their internet service is less than average quality. *Now Cue the owners reply. Her go to excuse is "Companies like Comcast and Charter don't do that". Lordy. I don't care what they do and don't do. You do the right thing for YOUR customers.

    I'm not trying to hurt a neighbor, but Advanced Wireless charges $224/mo. for its service that…read morepromises but rarely delivers 50 meg service. The speed averages 25-30 megs down (about what HughesNet delivers) and it is down at least once a day, even if briefly, with 12 hour+ outages at least once a month. The list of excuses for outages is long: -- It's cloudy and the site runs on solar panels. (Why don't you have generators?) -- We're being vandalized by competitors. (Ever heard of a fence?) -- It's the weekend and we didn't know the storm would be so bad. -- (Usually on Friday evenings.) We can't get anyone out till Monday. -- And on and on. You get the picture. My opinion? This company doesn't have the necessary capital to provide reliable service. I don't expect perfection. No company has 100% uptime. But this is the worst I've experienced since the early days of the internet here. As you can see, I have ordered the hardware from Elon Musk's Starlink (a division of SpaceX: www.starlink.com). Half the price of Advanced Wireless, Impulse, and others with reported speeds of up to 384 megs down. That's more than Spectrum gets in cities! The people at Advanced Wireless are nice. I've spoken to them all at least once, it seems. Best of luck to them going forward!

    Blue Casa Communications - isps - Updated May 2026

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