Paid for Premium Shipping -- Item Still Hasn't Shipped…read more I placed an order with ArmyNavyUSA.com on 02/19/2026 at 9:41 AM PST. At checkout, they offered three shipping options: Ground Advantage, Priority Mail, and UPS -- with UPS being the most expensive option. I chose UPS, assuming the higher cost meant faster or at least prioritized handling. It is now February 26, 2026, and the item still has not shipped. When I reached out to customer support, I received this response: "Unfortunately the UPS option is not a fast shipping option." That explanation is baffling. If UPS isn't faster, why is it presented as the premium-priced option? Charging more for a shipping method that doesn't actually expedite processing feels misleading at best. After looking into the company's reputation, I noticed their Trustpilot rating sits around 2.3 stars, with numerous reviews specifically mentioning slow shipping and poor communication. What's even more concerning is the pattern of nearly identical owner replies apologizing and promising to "improve processes," while the same issues continue months later. At some point, repeated apologies stop meaning anything. Paying extra for shipping, waiting a full week without dispatch, and receiving vague explanations is frustrating and disappointing. Transparency matters. If processing times are long regardless of the shipping method selected, that should be clearly disclosed before customers pay more. I'm genuinely curious to see what generic, templated response will appear under this review. Hopefully it includes more than the usual "we're working on improving." Buyers should read the reviews carefully before ordering. Also just look at the photo they have on Google Maps...look at the front of the store...do you want to order from here?

This was the WORST customer service experience I have EVER had…read more I placed an order OVER a week ago, and it still HASN'T shipped, so I called to cancel the order. The male representative I spoke with was EXTREMELY unprofessional and disrespectful from the moment I said I wanted to CANCEL. He responded with a condescending tone and said, "Are you aware NYC has high restrictions on using batons?" I replied that yes, I am aware, and I have purchased from your company before. He then QUESTIONED me further and asked for information to verify if I had actually made a previous purchase--as if that had anything to do with the current order. What does that have to do with the fact that my order hasn't even shipped? If you are TRULY concerned about customers being aware of local restrictions on the items you sell, then you should clearly post that information on your website--ideally somewhere visible BEFORE checkout--so customers can read it and make an informed decision before placing an order. I firmly stated that I wanted to cancel and receive a refund regardless of whether the item ever ships or not. At that point, he began to "WARN" me that if I canceled this order, the company would not process any of my future orders. I actually laughed at how absurd and unprofessional that sounded, and I told him that was perfectly fine. He then abruptly said he would issue a refund and hung up on me IMMEDIATELY. BYE~

worst place you can come, if you have another spot go to that spot, i needed to pick up ny…read moreduplicate shield it was 4:20pm guy said come tomorrow, he had to check the computer. it took me an hour to get to this place. i explained to him it took me an hour to get here, his response you have to come tomorrow! he is an older guy with glasses. i have spend so much money in this store and for what. horrible customer service.

called in regards to purchasing my class A Uniform (called 6 times), the staff seemed very upset…read moreand agitated that I was one of the people that apparently passed the 600 mark promo when I wasn't aware it was going on to begin with. He wasn't able to do any service with me while still being unprofessional.

They have all the supplies you need. Great prices and they…read moreeven have some comfortable shoes. Very close to all transportation. Lots of parking and very friendly sales person. You can't go wrong. You must check this place out.

Family business, lovely people. Enormous selection, fair…read moreprices. No reason to go elsewhere

I'm wrong the review to help someone. I put a uniform order in to ideal 1month before school began…read moreand until not I have not received any up day on the order status. I called the store no one could me an update I'm not forced to go in and even then I got no help on the order. pls I mean please do not order online from either location because you will be disappointed and out of money and your order.

SAVE YOURSELF THE TROUBLE. Wish I could give 0 stars like many of the other reviews. I ordered my…read morechildren's uniforms at the beginning of August and everything was in stock when I ordered, the website also advertised 2-5 day shipping which is inaccurate. My order never shipped because one item was out of stock (no one notified me of this delay they just never shipped my items). I had to drive to the physical store the day before school starts because no one could take the time to communicate that there would be a delay in shipping. I called customer service who was completely unhelpful (and seemingly a child?) I wish I never ordered from here and I will not be returning again. Will be reporting them to the better business bureau and telling everyone in my community to shop elsewhere.

this place is closed and there is still a sign advertising it is there drove all the way over to…read morediscover this

Very helpful staff go above and beyond to help u get what you need. If I could have rate this place…read morea 7 star I would. Affordable price and wide variety of different style to choose from

Needed scrubs for my new job. The lady who worked there was…read morevery helpful (picking out the specific color I need and showing me different companies that made that color). I bought 1 top and 1 bottom for a little less than $30

Got some really comfy shoes from this place! The saleslady who helped me was so nice and gave great…read morefeedback when I was deciding between two styles of shoes: low heel or flat loafers. I went with the loafers because I'm a flat heel kinda girl. I can't wait to wear them to work! They're going to be so comfortable. Also got some compression stockings from here too. The minimum to use a credit card is $20

My daughter is a CCA new to USPS. We went to another store closer to us for uniforms and they…read morerejected her voucher for uniform given to her by the city. So we came here. As soon as we walked in we felt very welcomed. They told her about all her options and even helped with informing her on what is usually more important to buy in her line of work. As she tried on some shirt they even hemmed the pants to the correct length right there. We panicked when they call the USPS to confirm the voucher but the supervisor was not in, we thought we were going to be asked to return another day but instead the owner said no problem I will just call him tomorrow. They were very helpful and didn't push anything on her that she did not need. I highly recommend them and will definitely return. PS love that they appreciate that mom and dad was with the customer. Shows they appreciate family.

Plenty of selection for women. The gentleman attending was very kind. Took his time with me. He…read morealso took his time with the customer before me, so I patiently browsed and waited for his assistance. He also was very helpful when I was trying on scrubs. Will return when in need of more scrubs. Also come shop here with patience and not in a rush. Like another comment has stated. Not as much selection for men as there is for women.

Low avail of men's scrubs. Very patient staff who has to deal with insane nurses. They have a new…read moreaddress - call ahead