I brought three pairs of pants to Laurel Tailors & Dry Cleaners on May 22 to be hemmed and…read moreexplained that I needed them completed as soon as possible. I was given a pickup date eight days later. Unfortunately, on the very day they were supposed to be ready, I received a call informing me that the alterations had not been completed. I immediately went to the store to pick up my pants and asked if they could recommend another tailor who might be able to help that day. Instead of receiving an apology or any effort to resolve the situation, I was met with a rude and dismissive attitude from the owner. I understand that delays can happen, but poor communication and unprofessional customer service are much harder to overlook. After waiting over a week only to find out my order wasn't completed as promised, I was extremely disappointed. Based on this experience, I will not be returning and would not recommend this business to others.

Perfect treatment Lisa and Allen are pros !! Wonderful in all ways from cleaning tailoring and Al…read moreelse related !!! Lowell

Terrible businessman. Lost an item of my clothing and said that I owed HIM money. Plenty of other…read morecleaners in the area to go to instead.

What a way to run a business, losing clothing for over a month and then holding it hostage once…read moreit's finally found.

Tom, the owner, is a perfectionist. In the business 30+ years. Friendly atmosphere. Competitive…read morepricing. My wife loves tailoring as well.

I cannot say enough great things about Michael's Tailoring & Dry Cleaning! I came in and basically…read moreneeded my entire bridesmaid dress altered to become a maternity dress. The customer service and finished product were all impeccable! Incredibly fast turn-around and just overall, lovely to deal with. i will definitely be returning and highly recommend them to anyone!

I use this laundromat's drop-off and pick-up service, and I couldn't be happier! From start to…read morefinish, the process was smooth and convenient. My clothes are picked up & dropped back off to my home. It's always quick, and the staff are friendly and professional. Everything was neatly folded, fresh, and smelled amazing. I wouldn't trust anyone else doing my laundry. If you're busy or just want to take one thing off your plate, I highly recommend their drop-off and pick-up service. It's reliable, affordable, and makes laundry day stress-free!

There delivery service is very poor. Does not read simple delivery instructions. Most of the time…read morethey use Uber on weekends....other that that , ok needs improvement

Amazing service and friendly staff. They dry cleaned my sisters engagement dress on a Saturday we…read moregotta press from a different dry cleaners, and they staying the whole dress. We were desperate and they made it happen. Would highly recommend. Thank you so much. They saved the day!

I brought several items to Go Green Cleaners on July 5th. I would have brought them sooner, but…read morethey were closed July 2, 3, and 4th for the holiday. I had one cocktail dress with a few stains I needed dry cleaned for that Saturday (July 9th) and the rest of my items could be finished whenever since I would be away all that week. I told the girl all this, and she put in for delivery of the cocktail dress on Saturday and pick up of the other items whenever. Saturday came, and I did not receive my cocktail dress. Since I was working and the shop was closed by the time I got home, I went ahead a packed for my vacation without the dress. I returned from my vacation and put on my cell phone. My voicemail was immediately bombarded with five messages from Bill at Go Green Dry Cleaners demanding the $27 balance. Each message was ruder than the next. I returned home, and went to get my mail from my landlord. She handed over all the dry cleaning I asked NOT to be delivered, including the cocktail dress I paid separately for that was suppose to delivered that Saturday before my trip. I looked at the cocktail dress and NONE of the stains were removed, actually, it looked dirtier than before. Now I was angry, not only did I not receive my dress for my vacation and it wasn't cleaned properly, but my landlord was involved and I had a chain of harassing voicemails from a business that provided a poor service. I went to Go Green the next day and returned the dress. The owners weren't there, so the girl put the dress in to be cleaned again. I returned the following day, and spoke with Kevin (the other owner). I explained the situation and my general dissatisfaction with the poor service and harassing voicemails from his partner. He simply gave poor excuses ("I was away, too," "Bill is forgetful","Bill can sometimes be rude,"), and insisted that the cocktail dress I returned the previous day was cleaned multiple times and the stains could not be removed (by the way, there was no evidence of this, my dress looked exactly how I left it with a post-it attached that I was "angry"). He insisted I pay the remaining balance despite the harassment and poor service and accompanied the transaction with even more excuses about his partner being forgetful and pushing the blame for bad business off of himself.

I have been using this place for 3 years now and once for laundry mostly dry cleaning. I brought…read morewet laundry because all the dryers were broken in my complex. They washed everything all over and charged full price. I brought in a linen blouse and I think they ripped it and it took 2 more times for it to be repaired. Then I brought a pleated shirt and at first they did a nice job but then they pressed out all my pleats and they hid it in the group of garments. I brought it back and they said they would fix it and they didn't. I asked not to be charged and they took it off the bill. Now to try to get it repaired. I was quoted $10-15 per pleat from a luxury dry cleaner. Guess what I will never go back. Three mistakes and they are sneaky.

Really frustrated with this place. We have only used it a few times and this past time we dropped…read moreoff 12 pieces and got back 12 pieces. When we got home and opened up all the bags, we found that instead of a $300 pair of suit pants, we had a fitted sheet that did not belong to us. I brought the sheet back and the guy said "no one complained about missing this" and he refused to even take down a description of the pants I was missing. Horrible service. Do not recommend.

I ordered wash and fold and when I received the delivery it was missing a few items [shirts, pants,…read moreetc] I called and tried to explain to the woman on the phone what had happened but she started shouting at me accusing me of 'trying to get money out of her' and I should just 'look for it in my own house' Extremely unprofessional and lost my clothes!

Great service and friendly folks! Highly recommend this neighborhood dry cleaner. Been a regular…read moresince 2012.

Nicest people around, good service and good prices. Quality is usually good, check your shirts…read moreanyway, just in case!

I brought in dry cleaning. Average result, average pricing. John, the owner told me he does sheets,…read morelaundry, towels. He was evasive on giving a price. I showed him the care recommendations card from the manufacture. Laundering, not dry cleaning recommended. He even wrote his text number on the card to call for pick up in the e future, although I brought the sheets in myself. He had my credit card number, in case pick-up was called for. He told me he would dry cleaning before laundering to get out any discoloration. I objected that it was unnecessary, but he volunteered that there would be no additional cost, that this was his method. When I got the sheets they looked good. However no price slip and he said $30 when I asked what he charged for a sheet set. I checked my credit card charge-- $100/set! Perhaps he skewed his answer to a single sheet, rather than a set? I called and he tried to explain how much effort he had put in. I explained that NOBODY would pay $5000/yr to clean cotton sheets over a year. He offered a $50 credit for a future cleaning. I used the credit and will never go back. I will not do business with somebody that I cannot trust. If your job price is not posted, do not take it for granted that John will be rational. Don't trust this guy!

2 Edward Teran…read moreLocal Guide·80 reviews·27 photos 4 minutes ago New I guess years ago this business was run differently but things change. First off they have a sign which is falling apart and a danger to customers. This sign says shirts cleaned for 99 cents on hangers. Great buy I thought ... but when you go in he takes my name and phone# and I said great price he said " no it's $1.50 I said that's not a good thing to charge more than you sign says. He says he can't afford it. I gave him the name of two local sign companies and they are reasonable. I bring in my second batch of shirts ( 6) and 4 items that would be dry cleaned. I go home and my wife looks at my receipt and it says 4 shirts plus = $38.00 I told my wife I will speak to him when I pick the stuff up. The place is run down and he says he is struggling. I come in to pick up the order and first he tells me the shirts are $2.50 and each dry cleaned item was 5.00 plus. He claimed that a black cloth shirt had to be dry cleaned when I have been washing it for a couple of months and ironed. One of my wife's sweaters he charged us $7.95 ... The long and short of this is he is grossly dishonest. I told him I was really unhappy. He told me go f..k myself and took off $8.00 but charged me a fee for using my credit card. It was a dollar something or 3.25% and I think it was his elderly mother who chimes in ohhh the credit card company makes us do that. I politely told her they do not and now I have 2-3 people screaming at me because 6 shirts at $1.50= 9.00 plus 4 items for dry cleaning charged me $30.00 ... this place should be closed by the department of consumer affairs. Dishonest and nasty. WOW!

Customer for many years. Disappointed with service as it ruined my faux leather trim blazer that…read moretag clearly says dry clean only. I've had the blazer for over one year, owner says that's the reason The faux leather trim pealed off - it's old. He said he followed the direction and that basically was it. He offered to pay for the blazer and said to bring the receipt in, something that was purchased over a year ago, a receipt that I no longer had. I left the blazer, it not useable, it's ruined by "the professional cleaners". I will not use this establishment again and definitely my family and friends won't either. We will spread the word!

NEW OWNER, WATCH OUT!…read more I called and got Elio. Seemed nice, and the reviews here were good (Now I see most are old), so I had him pick up. He said "the driver, Mike" will call to arrange pick up. He called a few minutes later, I told him to knock/ring and I'll get him the bags. I brought two of the three bags out and popped back inside to grab a third. When I came back, the bags were gone. No knock/ring or "hey, can I take these?" Nothing, just gone. Then 2 minutes later I get a text from some other named laundry company, telling me I have to Venmo or Zelle him $48. WHAT???? He hadn't even had time to weigh the bags. I had spoken on the phone to TWO men. They said nothing of any of this. They were changing the terms of the agreement. I called Elio on the store phone line, or so I thought. He then told me he sold the company to Mike the driver, and deal with him. He said that he is just doing the laundry work for Mike, but it's Mike's company now. Then he told me he isn't in the store, or even in the state. I tell him I don't like deal being changed, and I don't have their payment methods, and to just bring the bags back. He told me I will have to PAY THEIR MINIMUM, $25 to get my clothing back!!!!! When I objected, he started mouthing off to me. I hung up and called the local Police, who sent a car over. They took care of it. The infractions were clear: - They took the bags without notice (not even all the bags I had) - They changed the agreement after the fact. - They tried to create an illegal bailment with my property. You can't make this stuff up!

My husband and I have been using Atlantic Ave Laundry Service for five years, and have been…read moreextremely happy with their service. They do an excellent job with the clothes, and always pick up and drop off in a timely manner. We have recently started using their dry cleaning service as well, and have been very happy with the care they've shown our garments. Highly recommend!