I have tried to give this business a chance but every time I get my order back; I am more disappointed than the last time, my clothes are not properly separated & they come back damaged or dyed other colors & do not appear clean; I request bleach but I can tell it was not used yet I am charged for it; delivery is always a problem; my dry cleaning still looks soiled; meanwhile I am charged an outrageous amount of money for bad service. I have really tried to continue patronizing them, but I can't any longer. I will find another place because I will not continue to pay for my clothes to be returned in poor shape when they weren't sent that way. read more

Laney's Laundry - This is what was returned to me. My beautiful sweater is ruined. - Laundry Services Near Me - Valley Stream, New York

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Pick up and Delivery is wonderful and they fold the clothes and separate the towels from the pajamas and socks. Everything is wonderful.

I was bringing my clothes here weekly for wash and fold. My last visit I had $100 cash in my pocket that was not there when I picked it up. I called and they kept telling me I need to call to get status updates. In the end, they just stopped communicating and I decided to go elsewhere as clearly they're untrustworthy. read more

Decided to try out the drop and wash laundry service for my child heading back to college and o like the outcome of the clothes! Nicely greeted yesterday when I dropped off and clothes were nicely folded and smell good I also like the sticker that lets me know who took care of my laundry as well Will be back...I think this is my new spot! read more

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They are friendly, reliably, and reasonably priced. Excellent service - I highly recommend them!

This company was great when I started using them in February. I am shocked at how quickly they went from a good company to absolutely terrible. After a bad experience on Saturday with a woman working at the Kew Gardens location and a driver canceling my order instead of picking it up, I foolishly accepted the manager Nicole's offer to make a poor experience right. I'm now having to sort out trying to get my order delivered to another address during the work week so I can get my clothing back. Not everyone gets to WFH and I shouldn't have to take a personal day when this was scheduled to deliver during the weekend. There are other services for laundry pick up and drop off and I 100% recommend going to them instead. read more

The worse laundromat ever! The owner just comes in to collect the money. No maintenance is given to the machines. The floors are disgusting The machine don't work properly because the owner does not maintain them. Don't waste your time or money at this laundromat read more

Incredible incompetence. Despite instructions to use only unscented products clothes returned reeking of powerful perfumes. Despite arranging "next day" delivery it was two days and not early as the extra day should have been. read more

iF FUMBLE THE BAG WAS A BUSINESS IT WOULD BE THESE CLOWNS! How they normally operate: They have a website that you can place your order and they give you options on wether you want to use the detergent they have available (for a price ) or your own detergent. Then you select a pick up day and delivery day they send you a text when their coming to pick up and about to deliver. they do the final estimate when they receive your clothes. Witch is normally pricey BTW. Sounds good right. What Happened: On Monday 3/6/23 I requested a pick up and a delivery for the next day on Tuesday 3/7/23. Bro man comes and picks up my clothes I gave him 1 large black bag with colored clothes and 1 clear plastic bag with white clothes and a grey and white patterned queen size sheet set. Tuesday night comes around and I haven't received my clothes but then I get a phone call from a Hispanic lady and says my delivery was delayed because they didn't have water. Clearly I thought that was weird but then she asked if I had the bag black with the tide pods I said yes. And then I said I also have the clear plastic bag with whites and a set of bed sheets. She says she didn't receive it but she's going to look for it. Wednesday morning I call her back and asked about my bag of white clothes. She said she still hasn't received it and told me to call the other location. I asked what location is this? She says Kew Gardens I was little surprised when she said that bc I live in Rosedale so I thought my clothes were in Valley Stream. I call Valley Stream and they don't have the clothes either. Later that evening they drop off my colored clothes but still no white clothes. Mind you they didn't send a text saying they were delivering my clothes they just dropped it off and left it on the porch. Didn't even ring my bell my upstairs neighbor brought my clothes in. I call Kew Gardens and Valley Stream they gave me the Owners number. He didn't pick up but sent a text message telling me to call the Manager. I call the manager I think her name was Nicole she said she was going to look into where my clothes was and call me back. I ended up calling her back the next day on Thursday Come to find out that dumb bitch blocked my number. My man ended up calling the owner and the owner delivers the white clothes on Friday but the bed sheets were missing. We call him and telling the sheets were missing he comes back the next day on Saturday with bed sheets but the fitted sheet was missing. We didn't even call him for the sheet bc we were BEYOND over it at that point. These ppl have absolutely no respect for their customers I'm paying $100 for a service and my clothes are missing and these clowns have the audacity to be dismissive. I hope your business fails drastically you guys have no customer service skills, no conflict resolution skills, no business management skills and last but no least you guys have no CLASS and you're thieves!! read more

Are there new owners? Price to do shirts went up 50 percent and the friendly staff are gone! Only this one bored girl is at the counter who is busy on her cell while working with me. Reggae music Blasting.. No conversation, no smile... Couldn't even be bothered to look up to tell me what I owed.... I'm looking to go elsewhere... Too bad.. read more

Laney's is consistently reliable and cost effective. Even if issues arise they promptly address them. All the staff I've encountered have been helpful and friendly. read more

Clean laundry and machines are pretty new. I would give it a higher rating but the prices for the washing machines are a bit high. They should offer a lower price between 1am to 5 am to get more customers in. read more

Thanks to Laney's Laundry in Valley Stream our 55 Forest Road graduation gowns are cleaned and pressed and ready to go. The service was amazing. I didn't even have to leave my home. The gowns were picked up and dropped back to my house. I will definitely be using them again. Nicole was so helpful and she made the process very easy. read more

Laney's Laundry - Laundry Services Near Me - Valley Stream, New York

I like this place because there's always open machines, it's clean, people are really attentive and it's a great value. I would definitely recommend. read more

They've lost a customer after 2+ years (every other week). Within recent months, the condition of this laundry mart has gotten worse. Too many times I've attempted to wash or dry clothes, only to find after 30 mins that the machine or dryer did not work. On one side of the laundry mart, the chances of one getting caught with a non-working dryer is very high, and on the other side of the laundry mart, the new dryers do not get as hot as the old ones. In any case, almost weekly, I see someone get caught using a machine or dryer that ultimately did not work. Last time, it was a little old lady looking frustrated that all her other clothes were washed and ready to go, but she had to do over the set from a non-working machine. In addition to all this, on Saturday mornings the laundry mart is usually filthy. I'm guessing that the Friday night attendant does not clean up before she leaves. Let's not even start on the bathroom - my best advice is to use yours at home before you come, then pray that you don't need to even wash your hands while there. You'll feel dirtier after using the bathroom than before you used it. It's a mess! So after all this, imagine my shock when I showed up this morning to find that the prices for washing were all raised. The service has gotten worse but Randy (the owner) apparently had the audacity to raise his prices. Look! I don't mind paying more, but if I must pay more I'd like to think that I could have a more pleasant experience. The last time the prices were raised, we all understood that Randy had made recent improvements and that the raise was necessary. This time, things have worsened but he wants more money. Another thing to note - They advertise free Wi-fi (which by the way is one of the reasons I started going there 2 years ago); however, within the last year, they've cunningly changed the Wi-fi password without informing customers or posting a sign with the new password...and the attendant does not know the password. So, technically, the advertised free Wi-fi is only free if you happen to see/contact the owner and ask him what it is. Look! I'm all for supporting black businesses, and believe it or not, I'm cool with prices being raised if services have improved. That is not the case for this laundry mart and it'll be really nice if the owner does better. read more

I've been going here since June. I should've stopped using their services a while back, but I figured I'd give them a break. Businesses are already having a tough time during COVID. 1st: The first day, I was advised to buy their Tide detergent & Downy fabric softener; they would store it for me. Obviously I was skeptical but I said sure. The lady said it would be saved onto their system and I wouldn't have to pay anything beyond the laundry/lb fees. After 3 consecutive visits, I had to complain because I was still getting charged 0.50 each wash for downy & tide separately. The same lady claimed that there was nothing in the system & to ask the other employee. Alright I asked the other one the next time, and they said they didn't know anything about it. Clearly I'm still upset and I still pay it. It's not the money; it's a matter of principal. 2nd: I've been noticing that my white clothes are looking kinda stained around the edges. The same result would happen if they were lumped in with dark clothes. The female employees claim that they wash it separately with bleach but no way. I washed my own clothes for years and they never looked like that. So I decided to re-wash my white clothes with Clorox bleach at the request of my mother; lo & behold they're white again! Mothers are always right. 3rd: Lastly, each and every time I drop off my clothes, I request that they use the best products. I tell them that they can charge me whatever, it's just that I need quality cleaning products. Every once in awhile I get itchy whenever I put on freshly washed clothes. This is ridiculous! My doctor told me to avoid the cheaper products so I won't get a rash. I'm tired of re-washing my own clothes. Ok ok they're super nice and polite but I should've noticed this trend sooner. I always tip 18-20% so that can't be the cause. I have my own washer & dryer.. I just don't have the time nowadays. 2 stars only for them being nice. read more

My boyfriend and I smell our clothes from Laney's Laundry and smile Everytime! Their folding is perfection. Plus, after you have placed your clothes in your closet and drawers, these areas continue to smell nice. This is an organized and professional laundry service with top-notch customer service. I recently moved to an apartment without laundry and needed a reliable laundry service to help me out. I tried other pick-up drop-off laundry services and have been unnecessarily stressed out. This has never happened with Laney's Laundry. They respond quickly to texts for pick-up and you can pay with Cash App or Venmo. Easy contact-less pick-up and drop-off. Don't do your laundry yourself ... CALL Laney's Laundry! (And yes... they will wash your kitty's bed for an additional charge...They did this for me and my kitten pawed the bed out of the bag herself. I wish I was kidding.) read more

My go to place for years. The last few months, it has been filthy there. As I was pulling clothing out of the washer, a white pillowcase fell to the floor and got smudged with dirt. Needed another wash. It's a shame, because it used to be great. Like the owners actually cared. Not anymore. Can't get clothing clean if the place is dirty. read more

Try somewhere else. On Sunday I had 2 large bags of laundry with 1 person ahead of me there were 2 employees, the guy ahead of me seemed frustrated the girl didn't understand what he was saying, after 15 min I took my laundry and left because I couldn't trust their terrible services I went to Kim kullen with 4 people ahead of me I was in and out within 3 minutes read more

I no longer use this laundromat as I have moved and my place has a washing machine. I used to live in Springfield gardens and drive all the way here to wash my clothes. It's quiet never overpacked. You can find washers and dryers side by side. That's why I went out of my way. I wanted space. The dryers are not that great. Some get hot some just warm and you have to continuously enter money to dry your clothes. Husband says it's a rip off but I pay for convenience and space. I shouldn't have to play which dryer is better. As a tip to owner, when your children visit keep them quiet and not running around. It is not a good look. I only saw it once but if it was to happen again I would have said something. read more

I came here because of the reviews. I also printed a coupon off their website, not knowing that they have expired from last year on their website... everything went well until i went through the clothes i noticed there was missing items. I called only to be told there is no system for lost items. Okay, but then what about my missing items, I was then given the manager's number. His response was to call me back the next day with an update on the missing items.... Never got a call back, and I'm not going to follow up on that anymore because that's not my job.... So I'm just gonna label them as thieves. Don't go here.... read more

This place is your standard coin machine laundromat with reasonably priced washers and dryers. I really appreciate most of the equipment being clean making me open to become a regular here - Good first time experience read more

In a laundry crisis as my machine broke, now I'm kinda tempted not to fix it!! The staff is wonderful and laundry has come back great!!

Very poor customer service. Even with contacting the manager I'm now being avoided. I've been a weekly customer for months for pick up and drop off. The major flaw in the service is the time frame provided by this laundry mat. Pick up says between 9-5pm , if you live close to the laundry mat be prepared to have your laundry picked up at the very last minute or after that time frame. I've even expressed how there's a reoccurring issue with the pick up driver coming when no one is home. I live in a building. There is someone home in the morning hours. First response was they are hiring a driver for the kew gardens area. Second response was change my pick up day because Saturdays pick up would be early morning. How ever neither has solved the issue and my texts have been completely ignored by the manager. My laundry bag has been in the apartment building lobby for over 5 hours. Last week the same. I had to go back and forth for the driver to re attempt pick up. It's such a hassle ! read more

Always clean and staff is always nice! Love the convenient hours and locations works great with my schedule. read more

Clothes are always nice and fresh after being laundered. Very convenient and affordable.

The best experience of the laundry anyone can get, I really appreciate the nice and cold environment in your laundromat you had created in this muggy and hot humid night. A great massage chair, couple of nice games,,, very enjoyable experience... I also dont wanna forget to mention the amazing customer service, for the time being when I was also dropping off and I always found my clothes amazingly washed and folded.. Really appreciate all the hard work from the owner and the staff.... thank you... read more

The whole staff is amazing ! Prices are great. Clothes always come out clean and smelling good. I recently moved into the area and their rates for drop off service is great. And you can always pick it up in a reasonable time frame. read more

This has become my favorite laundromat! They are open 24 hours, very clean that even their patrons keep it clean, free Wi-Fi, television, free coffee, great vending snacks and a delicious pizza place next door. There is plenty seating and free parking in the back (just take the street to the right) read more

Traveled all the way here from long beach to try their drop off service based on the yelp and sufficed to say the reviews were spot on. The woman working theirv was so nice and accommodating the place is clean and had an awesome vibe for a laundromat with all the live plants, went back the folding fat to pick up my clothes and everything came out awesome not only clean and fresh smelling but folded perfectly. Looks like I. Will be coming here more often. read more

So this is my first time here and I can honestly say I am impressed with the cleanliness...the manager is great and very informative...and it's cheaper than my local laundry mat! I traveled from Springfield Gardens to get to Laneys..I'm very much satisfied!! read more

Love this place. I usually do the drop off service but this week I tried the laundry pick up and delivery service. As always they did a really good job with my clothes and they were dropped off as scheduled. The prices are really good as well. I plan on being a customer for a longggg time. read more

Laney's Laundry is absolutely the best. The owner could not have been more helpful, and the communication was above and beyond. So convenient - he picked up my comforter, and returned it clean and folded. I couldn't be happier. This is a gem of a laundry service and they will have my business again. read more

Horrible place and service. Owner is never there nor does he answer his phone. He hires uneducated people. One time my clothes smelled burnt had to bring it back to wash again. Another time they lost my bag for weeks and then stole items out of it. So many other places to drop off please don't waste your time at this unprofessional laundromat. read more

Randy, one of the owners, is one of the nicest people I ever met. The place is immaculate and the machines are top-notch. I won't wash and dry my clothes anywhere else now!! Get over there now yourself!! read more

Great clean place.. Good place, great customer service. And you have the opportunity to get some free money if it's your first time. Glad we found this place on yelp. read more

We use the drop off laundry service. Good customer service, everyone is always nice and helpful. Randy and his staff are great! My kids clothes always come out fresh. Pick up is always ready the following day. If you're in a pinch, they can do it the same day, but go early. Love this place. read more

Love this place! It's always clean when we come in, the service is great, they have TV, snacks, and complimentary coffee (who doesn't love that?). The manager is really nice and it's not super busy when we go to do our laundry, which is awesome. Probably gonna be a regular place for us. read more

Since new ownership I've noticed an incredible change. The new owner Randy actually interacts with you, helps you with any problems your having, and offers customers coffee. The new vending machines are always filled and they actually work without stealing your money! They also have a massage chair and a convient ATM right inside!Great service and will be coming back next time laundry needs to be done. What a difference in owners! read more

Great laundromat for the area and prices are very competitive. Staff is very cordial and only laundromat that gives out complimentary coffee and cookies. They show they really care for customer service. read more