Today in Roma's at around 5:10 pm on Saturday the 12th July, in newtownards I was asked to leave…read moreby a tall ginger haired guy, who said he was a supervisor.
So today, in Romas, I was ordering my second pint of the day, and I asked the supervisor if I could go to the other side of the bar to get it cheaper and bring it round to this side of the bar (the food side, as there was no room on the other side). He replied that he'd rather I didn't, so I said, ok, we'll do it your way this time, but we can do it my way next time, it's a good compromise. Once he'd served me my pint he said to me that it was my last one. I asked him why, and he said that he just didn't want to serve me any more. I then asked him if I was banned for good, and he refused to answer. After several attempts of trying to get an answer, he said that I wasn't barred for good. I tried to get a reason to why he wouldn't serve me any more drink, and he just replied that he didn't want to.
I asked to speak to his manager, and he told me that he was allowing me to drink this pint, with the implication that if I caused trouble he wouldn't. I said that I didn't want the pint but did want to speak with his manager. He took my pint and emptied it. The manager, a short plump middle aged lady, with dark hair, came round from the other bar, and queried if I'd been barred (which I hadn't as I am only visiting newtownards from England to visit my mother who is in a nursing home). I then asked how I could make a complaint, to which she replied that I should write a letter. I asked if they had an email address, to which I was told that they did. I then asked 4 times what the email address was and received no reply. I was then told it was on your website.
I feel that my treatment today has been very humiliating, for no good reason what so ever, and I am hoping for a satisfactory apology and retraining of your staff and management as this is well below proffessional standards.
Made me feel that I was in the playground again trying to justify myself against a lot of unreasonable bullies.
Absolutely disgusting customer service and complaints management.