I was suddenly without water. Keith was at my house soon after I called. He diagnosed my problem…read more It was after 5 in the evening. He had a crew at my house the next morning. They had to replace my well pump. Everything was completed in short order. Great service.

I have used Cardinal Mechanical Services a number of times including replacing an old hot water…read moreheater and some well work. In every case they have responded promptly (that, in and of itself is unique) and their work is excellent. Most recently the water heater they installed started leaking after about 5 years. It was leaking internally and through no fault of the installation. I contacted Cardinal to ask about the warranty and was told it was still in effect. According to the manufacturer the warranty only covered the cost of replacing a faulty heater. After the new one was installed Keith told me that there was no labor cost as well and that a new water heater should not have had any problems this early on. That was completely unexpected. They are truly a rarity in today's world.

I needed a new "in the wall" air conditioner. To my dismay I found out you can still buy them at…read moreLowe's and Home Depot but they no longer install them. Im a very satisfied customer of Terrell E. Mosley so I gave them a call. They did a fantastic job with the install. Not only does it work well but it looks very neat and designer picture perfect.

Terrell Moseley has been our HVAC service provider for at least thirty years. They have always…read morebeen professional, prompt, and courteous. They recommended my current heating system, which has preformed exceptionally well. It has been a worthy investment in my home.

I should have read the reviews before I agreed to have one of their plumbers come for a leaking…read morebathtub. Got to thinking about their $108 charge to come out + $195/hour for labor (ouch-really?) + 3% credit card fee, + materials, and must be paid immediately; so I called within 15 minutes to cancel. They are still charging for the guy to come out because he had already left the office and "started on the road to my house," according to owner, Stacie. They are offering a discounted house call: $98. Partly my fault, I admit. But I'm just letting you all know out there in plumber-seeking land before you commit. They may be perfectly knowledgeable about their work, I just object to the high cost. I'm sure there are other qualified plumbers who "won't take you to the bank!"

July 23, 2025 Service Call:…read more I would like to thank Dylan and Ashton for a great service call. They unplugged our bathtub drain, secured the bathtub faucet, secured a loose drainpipe under the kitchen sink and repaired a loose outside faucet to the house. They were very professional, knowledgeable and efficient. The work took about an hour to complete. Didn't drag it out.

Couldn't recommend them more. Don't even think about going to the bigger companies - these guys are…read moresalt of the earth people who will be completely honest with you to try to repair instead of replace. They fixed our unit within hours of us calling for what another company said would have to be an entirely new unit. They charge a fraction of what you'll pay elsewhere.

Asked to come repair "frame" holding furnace/AC filter. I said no rush. He stopped by the next…read moreday to check it out. Found that there was an existing filter holder and old nasty filter in gas furnace. Showed me how to replace , told me the best quality filter to get , contacted his supplier and reserved the correct filter in my name. Told us how to take care of this lifetime filter. We are newcomers to Roanoke and we had been referred by our realtor. He did not charge us for the visit. We had a nice chat and he gave us the name of his favorite Mexican restaurant which we tried same day and it was really good. Family owned company and he arrived with son, the 3rd generation. This company is the way a service business should be. Building a relationship with personal attention, fairness and not just charging those needing service as much as possible. We have found our heating and air service company forever.

Excellent service. I like the philosophy of repair first then replace…read more Had 2 shower leaks. Both were fixed within 45 minutes. Very reasonable price.

If I could give 6 stars I would. I called them yesterday at about 10 am because of standing water…read morein my laundry room from a clogged floor drain. They had a plumber by the name of Cory at my home in less than 4 hours. Cory stayed until nearly 7 pm digging in my backyard to find the other end of this clogged and broken drain. He was kind, courteous, professional, and in good spirits throughout the entire process. He then came back the next day to finish the final hour or so of work. I cannot say enough good things about the promptness, communication, or quality of the work performed. Cory deserves a raise! Thank you very much!

It is rare to get a company to own up to mistakes. Jason reached out and took care of us and made…read moresure our clog got taken care of. And he plans to help us take care of our second problem soon. Sometimes, it's worth it to give someone a second chance.

Despite being a former Lights fan, I am now forced to give them a low rating due to recent…read moreexperience. Our rental management company called them a day or two before Christmas 2024 to handle a simple clog. Before I explain current rating, let me say this. Jason Light had been to this property for the exact same clogged area several years earlier. At that time within a short time he determined that the old 1950s 2" galvanized pipe terminated just below a toilet flange in the basement. He removed the toilet, cleared the clog, and replaced the toilet. He gave a reasonable price and we were happy. This time, albeit right at Christmas, one of his technicians came out. That representative tried a simpler approach and failed to clear the clog. TOTAL FAILURE!!! According to the tenant, that visit left the clog worse. They also billed for the service despite failing to improve the drainage in any way. To add insult the management company passed on Lights estimate of $4326 to tear out and replace that section of line. ARE YOU KIDDING ME?!?!? After getting this news, I called Jason to discuss. After he talked to the technician, he contacted me back to tell me that a section of the line was corroded out. I might add that Jason should have immediately offered to come see the problem or otherwise address. Instead he stated that Lights was on a big job and would not be available for two weeks. I then called other plumbers instead of trusting the first prognosis from Lights. Well, this is where I lost total faith in Lights. The other plumbers replaced the line an unclogged for less than $750. In fact, the clogged area was freed within 10 minutes of arrival and only cost $300. The replacement portion did not even need doing, but I asked for it to be done of my own accord. There was no corrosion in the line. Jason will undoubtedly recognize this property and the situation. It pains me to place this review because I really liked his work several years ago. I have not called him back for the third time for this instance, because he told me he was too busy to get back to me for two weeks anyway. Despite two calls back to him he gave me no assurance or initiative that he would stand behind his company's work. I have removed Lights from property management calls to any property I own. There are plenty other options. Please see my review of at least one better company. That other company was awesome, and has records on the property to avoid overcharging and/failure in the future. I really do hate ripping a small business, but facts are facts. I can just see an older or more naive customer getting shafted by such practices. I hope this plumber will at very least improve their customer service and communication game.

John is an honest and reliable technician. Always call on these guys to fix anything to do with…read moreheating or air conditioning.

These guys are amazing! Family owned business that really treat you like one of their own. We had…read morethem replace an old and unsafe boiler with a new efficient one as well as fix some gas lines that had leaks. 10/10! We won't be using anyone else!

The company is licensed and offers the best services, as it offers the best offers and discounts on…read morecleaning   Gutter Removal   - Gutter Installation Gutter Repair - Gutter Cover Repair - Gutter Cover Installation - Gutter Cleaning

it seemed great up until I paid for services in full with a chimney cap still needing to be…read moreinstalled that was apparently back ordered. The main office phone is disconnected. Owner reached out twice about making it right but it's been months and I'm tired of waiting! My fault for paying up front! His fault for not being more honest about what's going on with his business and the back order.