FIND ANOTHER PLUMBER OTHER THAN THESE GUYS! Recently, my water heater pilot light went out and I could not get it lit. I called Tyree Plumbing as they were recommended by a few people on the Lynchburg Rec Page on Facebook. They came out, and did not check anything. The pilot lit, and they left left charging me $95. (It took them longer to write up my bill then the time they were in my home, (TO LIGHT MY PILOT!) I guess they had to use up the time to be able to charge me for being there? Then they tell me that on top of their $63 service fee just to drive to my home, there is a MINIMUM charge of $85 and they were "giving me a break" . While I was told about the service fee when I called, I was not told about the minimum. What I WAS told is that I would be billed for time they were here and any parts. So even if you have a simple fix, expect for them to probably take an hour to justify the charge. That seems to be the way they operate? I had to go out to THEM and just wrote them a check. (because there is a 3% charge for credit cards). Didn't even get a receipt as I didn't see the point of getting a receipt for a pilot light being lit. So all this happened on Thursday
Sunday my pilot was out again. So I called on Monday and was told they would call back. They did. I was told then that the plumbers "didn't see anything wrong, and because it lit right away I should check with the gas company and they would come out for free". Meanwhile after telling several people about this they immediately said it sounded like a coupling ( think that is the word). So when I called on Monday I mentioned this and told the receptionist they had not even looked or checked that, and was given the answer to call the gas company, they didn't think that was the issue. So, I lit it again.
Today, (Tuesday it was out again, so I called the gas company). They came out and everything is fine in my lines - Of course it is, there is no smell of gas and my heater is working fine. They said it was probably the coupling. So now I am out $95 and still have a problem which could have been fixed. I have a home warranty, so had anything been wrong with it, (which clearly there is) they would have covered it. with only a $50 deductible). Now I will call out someone else to come fix the issue, as I trust these guys about as far as a can throw a piano. As far as I am concerned that was a $95 investment lesson in who NOT to use. My home is a 1916 home which is going to undergo big renovations over the course of the next year or so and plumbing and electric are one of them. I can cross them off the list and keep looking! Gave them two stars instead of just 1 because they showed up the same day and on time.
Also of note: They have not "claimed" this Yelp page yet have an icon and a link to it on their HOME PAGE of their website! Why don't they claim it? You don't mind linking to it. read more