I have been a loyal patient of Bloom Med Spa for over 2 years and up until this week, I had been very happy with their services. This week though, oof. On the Bloom805 website, there's a deal where you buy a $300 gift card, you get a $25 bonus, which I've utilized before, without issue. Well, not this time. I purchased the gift card, THROUGH THEIR WEBSITE, and thought it odd that I didn't receive an email with the gift card code, but didn't think much of it because I had a receipt and the funds had been taken from my account with the payer being "PayPal***MathBloom." I was treated by Nurse Natalie(who is amazing btw), went to the front desk gal, Lizzy, to get checked out and payment squared away. I was a little dismayed that she didn't have all my stuff pulled up and ready as I went to check out, but no biggie. They use a third party gift card service called Giftup, which I only knew because of my previous gift card purchase in May of this year. Lizzy, who I feel could use some training on customer service and frankly, how to speak to people, went to process everything through, she processed it as though the gift card was there and said it might have just been a glitch that we weren't seeing the gift card. Later that day, I received a call from Lizzy stating that they still don't have record of the gift card and I would need to "pay what I owe" ASAP. Let me take a second to mention, the amount I "owed" was $274, which my $300+$25 bonus gift card would have covered. While it's no small amount, it's also not like I had 3 syringes of filler and 60 units of Botox worth of charges, and considering I've been going there for 2+years, they've definitely made a lot of money on my patronage. I explained that this was ridiculous that I'm having to track down my gift card/money after USING THEIR WEBSITE to purchase the gift card, I even emailed them the receipt. Lizzy was all too quick to point out the name of the company in the receipt didn't match any company that they are affiliated with, I took the 2.5 seconds to look it up and it's the parent company for Giftup, the app that they use for their gift cards...I even have the text from May where they directed me to that exact app to check my balance. I had to tell this woman, who WORKS there that yes, it is a company affiliated with a service that they use. I was met with a hostile text response that basically said, Dr. Bloom doesn't recognize that company and it has nothing to do with Bloom Med Spa and I needed to contact them immediately to pay "what I owe." I've spent THOUSANDS OF DOLLARS at Bloom Med Spa, and on this day I was being spoken to as if I was some con-person trying to grift them by purchasing a gift card AGAIN, FROM THEIR WEBSITE! I had a few texts and phone calls back and forth with Lizzy, who had become increasingly rude and indignant about the whole situation basically saying it was on me to figure it out and I better be calling in a payment to them to settle my account. Despite this being some issue with the gift card company that THEY utilize, I was the one who first contacted the company regarding the gift card purchase. I received an email back stating they had some issues that day with processing payments and the funds had been out on hold in my account, to be released back to me, allegedly, that day. After explaining to Lizzy that the company she works for DOES in fact, utilize Giftup(and, in turn, the company listed on my receipt), she stated that she, too, would email the company...all the while making it PAINFULLY clear that I owed them money and basically, pay up. She then received a similar email response back from Giftup stating the same thing they told me. It's been well over 24 hours later and the funds still are in limbo and not in my account. I was in absolute SHOCK at the responses I received from Lizzy, there was no apology for the error on the part of their contracted company, all she had to say was basically, sorry but it's not our issue and it was out of their hands/control. You know what was in their control, how they treated and spoke to me. I have NEVER been treated this way by a company that I have been loyal and faithful to for over 2 years. I didn't receive any apology, other than "sorry but it's not our issue." I did receive a voicemail from Nurse Natalie, seemingly trying to smooth things over after the abrasive and unprofessional exchanges I had with Lizzy, stating she was sorry for all the confusion but basically, I needed to call in a payment to them ASAP as it was not their issue...I'm still waiting to see the refunded money in my bank account and I'll be damned if I'm going to fork over another almost $300 to them when I'm not even positive the transaction won't go through. I will be taking my business elsewhere. Shame on you Bloom Med Spa. read more