Everything went well. Audrey, the receptionist is unreasonably nice, helpful and she also turned…read moreme, onto a website where I can get even more discounts on the same day of my appointment. Kristy the aesthetic provider knew her stuff, every question I had for her she had an answer. And her recommendations were on point. The place was clean, inviting and organized. I love this place.

The staff is very professional. The doctors are knowledgeable, and the services they perform are…read moreamazing and really work.

If I could give zero stars I would. The worst customer service I've ever experienced in my entire…read morelife. Very demeaning and unprofessional. Extremely rude. Do not come here.

Owner Cheryl is very rude and short, think twice. Bought a package to use with Vanessa and when she…read morequit I went to the owner who is extremely rude and slow. Vanessa was twice as fast. When I asked for the remaining of my paid package to be refunded she refused.

I had never been sugared before but now I'm never going back to waxing!! Kasey is a super awesome…read morehuman being and makes you feel comfortable and welcome. The place is clean, welcoming, and stylish. It was an overall amazing experience!! I also bought a dry brush for exfoliation and so far it works great. An awesome deal that Kasey offers is $48 Brazilian instead of $60 when you come in before 4 weeks. What a steal!! Highly recommend to anyone, 10/10 in all aspects. I've been coming to Kasey for sugaring ever since my first review and I have had consistent, positive experiences. Last time I got sugared Kasey referred me to Natalie for a hair cut and color and I am in love with my new hair!! Natalie is easy to talk to, knowledgeable, and professional! I enjoyed my experience with her and my hair looks fabulous. I had previously DIY box-dyed my hair from blonde to a dark brown, which washed out within a month or so, and she brought me back to the dark that I really wanted. I also did a split-end treatment that left my hair looking silky smooth. My previous stylist had also cut my hair a little funky, but Natalie fixed the choppiness and now it looks perfect. Her pricing is absolutely reasonable and she really knows best. I'm a forever fan of Sugar Junkie!! Great people and great service :)

came in with a group of girls to get sugaring done with Addison and just wanted to recommend! She…read morewas so great at creating a comfortable environment and super professional! Loved the space. Will definitely be coming back!

Julie is a prize. She is very professional and is always up to the challenge! Ha! I've been going…read moreto her forever and never intend to leave!

You could not pay me to go elsewhere after this. The environment is clean, professional, and…read moreefficient. Julie did an amazing job and my only regret is that I didn't find her sooner. I've been getting my Brazilian wax done for about 7-8 years at various salons throughout SoCal. This is hands down one of, if not THE best experience I've ever had. Do yourself a favor and book an appointment. Chances are, you won't be sorry.

Wow! The woman double booked. She dismissed me & shut the door in my face. Zero effort to ascertain…read morewhich of us was booked or, who was in error. She said, "You were Monday. I sent you a text and email." Ushered the other woman inside and, said, "We'll straighten it out later," as she closed the door. Checked my texts, exchange pictured below and knocked on the door. She didn't respond. No one, especially a service provider, has ever treated me that dismissively or disrespectfully. We all make mistakes. I would have overlooked the booking error. She treated me like a Jehovah's Witness knocking at the door during dinner. Outrageous!

My first visit to Midtown Thermolysis with Aunika was very comfortable. She is very personable and…read moreprofessional. She has a wonderful ability of making you feel welcomed and comfortable. As far as her skill she did an amazing job painlessly removing hair from my chin, neck, and upper lip. I have been to other businesses for hair removal and I feel that Aunika is exceptional. I would definitely recommend her.

Shelagh is amazing. She's warm, professional, super thorough, and somehow makes the whole…read moreexperience way more comfortable than it has any right to be. Her space is clean, welcoming, and she clearly knows what she's doing. She pays attention to detail, works efficiently, and the results are always great. If you want someone who is skilled, easy to trust, and makes you feel completely at ease, I highly recommend booking with her.

I came here for just an eyebrow shaping and wax; I also had brought my MIL for her lip and chin…read more This was my first time waxing my eyebrows. It was so painless easy and she did a great job shaping my eyebrows that hadn't been touched in I dare say a full year! i normally do threading but this was so nice. I'll be coming back and my MIL who gets waxed normally said this was so clean and gentle compared to others she's had. Def come here! Someone mentioned it hard to find- it only bc the Google Maps directions aren't specific enough. Wish I had a before pic

This review is based solely on employee Sabrina. She is amazing. I have sensitive skin and she took…read moreextra care to ensure I was comfortable and didn't turn so red or pull any skin. She takes the time to actually make your brows perfect. 10/10 loved my wax from Sabrina!

I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

Love this place!! This office is AMAZING! Everyone is so sweet. When you walk in the girls at the…read morefront desk are always welcoming and smiling. They are always so helpful and warm. Lindsay is hands down the best! She is seriously so caring, loving and thoughtful. She walks you through every process and really knows her stuff. Plush is lucky to have such an amazing person working for them. She has helped me with my face and neck so much. Everyone here is amazing but Lindsay is super special! Thank you guys so so much!!!

Been coming here for a couple years now and love it! Everything is very efficient. Bailey at the…read morefront desk is very welcoming and makes sure you are taken care of. Definitely recommend coming for all your Botox needs!

I had an appointment at EWC and was turned away because I was 5 months pregnant. I called Sugar…read moreBeach house and they were able to fit me in. Very fast and great service. Tysm !!

I've been here multiple times to see Coco for facials and eyebrow waxing. And also to see Illa for…read moremassages. They are both amazing! I would highly recommend both. I really like how each person's space is decorated their own way. Illa's room is cozy and warm, which is so inviting and nice, especially in this cold weather. I try to get in with her at least once a month. Her massages leave me feeling lighter not only physically but also spiritually. Coco's room is a beautiful, lush, botanical atmosphere. I love seeing her for facials because I can just get cozy and relaxed. My skin feels so much cleaner and rejuvenated after I see her. I definitely have to come in more often.

I've been researching laser for facial skin care. I walked in for a consultation and they were able…read moreto help me with only a brief wait. Someone met with me in person to answer questions and go over pricing. I also met through a FaceTime call with a nurse practitioner to find the service that is just right for me. Everyone was very kind and the business was clean and stylish. I didn't start a service yet, but I recommend that you give them a try. They have great deals throughout the year too.

Botox injection caused eyelid droop, no correction offered…read more I had a Botox appointment at LaserAway and the injector hit a nerve during the procedure. Shortly after, I developed noticeable eyelid drooping (ptosis), which has caused facial asymmetry and functional issues. I returned to the clinic 10 days later seeking help and was told that the issue cannot be reversed or corrected, and that I would need to wait for the Botox to wear off -- up to three months -- while living with a visibly drooping eye. I was told I'd be emailed about prescription eye drops to temporarily lift the eyelid, but no actual corrective treatment was offered. Botox does not simply "wear off" overnight, and being told to wait months with a medically caused facial issue due to injector error is unacceptable. There was no meaningful accountability, no solution, and no reassurance that this would be prevented for other patients. This experience has been distressing and has affected my confidence and daily life. I trusted LaserAway with my face and expected competent medical care. Unfortunately, that standard was not met. I strongly recommend anyone considering Botox here to research carefully and understand the risks, especially if something goes wrong -- because based on my experience, LaserAway does not take responsibility once damage is done.