Why, oh, why didn't I get rid of my facial hair sooner? I did waxing and threading, but that was a…read morewaste of time and money. This is the only way to go. I love my hairfree face. The process is easy and a lot less painful than having the hair ripped out by the root! Jahnia is fantastic! She is fast, thorough and very professional. She has taken great care with my treatments. I've been seeing her for months and am really loving the results. Thank you, Jahnia.

If I could give zero stars I would. The worst customer service I've ever experienced in my entire…read morelife. Very demeaning and unprofessional. Extremely rude. Do not come here.

Looks cute & reviews on here seemed great but I'm used to warm sugar wax not cold. This made for a…read morevery painful wax. Being asked how I felt while laying in public was not the best place to get a sense of I hurt or not. I flinched quite a bit & when that did not blur the esthetician, I should've told her her technique was not working.

came in with a group of girls to get sugaring done with Addison and just wanted to recommend! She…read morewas so great at creating a comfortable environment and super professional! Loved the space. Will definitely be coming back!

You could not pay me to go elsewhere after this. The environment is clean, professional, and…read moreefficient. Julie did an amazing job and my only regret is that I didn't find her sooner. I've been getting my Brazilian wax done for about 7-8 years at various salons throughout SoCal. This is hands down one of, if not THE best experience I've ever had. Do yourself a favor and book an appointment. Chances are, you won't be sorry.

Julie is a prize. She is very professional and is always up to the challenge! Ha! I've been going…read moreto her forever and never intend to leave!

Never responded to inquiry. Was looking forward to discuss options and to follow through with a…read morepossible treatment.

Wow! The woman double booked. She dismissed me & shut the door in my face. Zero effort to ascertain…read morewhich of us was booked or, who was in error. She said, "You were Monday. I sent you a text and email." Ushered the other woman inside and, said, "We'll straighten it out later," as she closed the door. Checked my texts, exchange pictured below and knocked on the door. She didn't respond. No one, especially a service provider, has ever treated me that dismissively or disrespectfully. We all make mistakes. I would have overlooked the booking error. She treated me like a Jehovah's Witness knocking at the door during dinner. Outrageous!

Shelagh is amazing. She's warm, professional, super thorough, and somehow makes the whole…read moreexperience way more comfortable than it has any right to be. Her space is clean, welcoming, and she clearly knows what she's doing. She pays attention to detail, works efficiently, and the results are always great. If you want someone who is skilled, easy to trust, and makes you feel completely at ease, I highly recommend booking with her.

I came here for just an eyebrow shaping and wax; I also had brought my MIL for her lip and chin…read more This was my first time waxing my eyebrows. It was so painless easy and she did a great job shaping my eyebrows that hadn't been touched in I dare say a full year! i normally do threading but this was so nice. I'll be coming back and my MIL who gets waxed normally said this was so clean and gentle compared to others she's had. Def come here! Someone mentioned it hard to find- it only bc the Google Maps directions aren't specific enough. Wish I had a before pic

Alyx was amazing ! so sweet and nice :) made you feel very…read morecomfortable and service was great ! Front desk receptionist was also so nice and great ! will be returning

I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

I decided to pay for two IPL treatments to deal with dark spots, sun and age spots and to even skin…read morediscoloration, including redness. A friend in Ventura recomended the spa and the clinician. Other med spas in Ventura had higher IPL pricing and those spas could not justify, to me, why their prices were higher, so I went to Plush! The first IPL treatment had dramatic results...improved my skin texture, including smoothness and skin look and feel, reduced redness on my chin, massively reduced spots and discoloration. With the 2nd treatment of IPL the clinician used a smaller head to deliver the pulsed light to target smaller zones on my face (I wish this was provided in the first treatment as well). Was the price worth the results? Yes Did they deliver and know what they were doing? Yes Was a short prep with numbing cream worth it? Yes

Love this place!! This office is AMAZING! Everyone is so sweet. When you walk in the girls at the…read morefront desk are always welcoming and smiling. They are always so helpful and warm. Lindsay is hands down the best! She is seriously so caring, loving and thoughtful. She walks you through every process and really knows her stuff. Plush is lucky to have such an amazing person working for them. She has helped me with my face and neck so much. Everyone here is amazing but Lindsay is super special! Thank you guys so so much!!!

I had an appointment at EWC and was turned away because I was 5 months pregnant. I called Sugar…read moreBeach house and they were able to fit me in. Very fast and great service. Tysm !!

I've been here multiple times to see Coco for facials and eyebrow waxing. And also to see Illa for…read moremassages. They are both amazing! I would highly recommend both. I really like how each person's space is decorated their own way. Illa's room is cozy and warm, which is so inviting and nice, especially in this cold weather. I try to get in with her at least once a month. Her massages leave me feeling lighter not only physically but also spiritually. Coco's room is a beautiful, lush, botanical atmosphere. I love seeing her for facials because I can just get cozy and relaxed. My skin feels so much cleaner and rejuvenated after I see her. I definitely have to come in more often.