We initially contracted with Blinds and Designs in April 2015 to install Hunter Douglas Plantation shutters throughout our new home in Plymouth. Although these window treatments were on the expensive side, initially, we were very pleased with the business' owner, Stephen Murphy, the initial installation, and the quality of the shutters. In fact, we even went with the same company in March 2016 for the purchase and installation of a full sliding door shutter/screen. It was at this time that we brought our concerns about the poor operation of 8 of the 14 Plantation shutters to Mr. Murphy's attention. As we demonstrated to him at that time, either one side or the other of the shutters in question did not remain in the desired position. They were simply too loose. His initial response was to put a plastic spacer on one shutter in an attempt to tighten it up. It didn't work. He stated that upon the installation of our new slider shutter in April the technician would address the shutters in question.
The technician did attempt to repair two shutters after he had installed our slider shade/shutter in April, but stopped work after an hour and stated the owner would have to take care of them because the repair was more involved than he thought.
When I contacted Mr. Murphy in April 2016 he told me that he would personally remedy the problem, but was waiting for "a special tool" from Hunter Douglass to do so.
Fast forward to today, August 26th. Since that time we have contacted Blinds and Designs on numerous occasions to get this issue resolved but have been given the proverbial run-around for over 4 months. We have since been in contact with the Hunter Douglas headquarters to inquire about repair, relief, or refund, but the best they have been able to do is call Blinds and Designs on our behalf. Coincidentally, Hunter-Douglas headquarters informed us that there never was or will be a "special tool" for the repairs needed to make our shutters whole. They also informed us that another company could come in (at our expense), remove the shutters in question, and send them out for repair, again, at our expense.
Needless to say we are disappointed in Blinds and Designs' response and unwillingness to provide the needed repairs in a timely manner. Consequently, we are exploring other avenues for the redress we deserve. read more