Customer service Was welcoming and you can tell they work as a team. They did the repair plus took…read moreit upon themselves to fix a couple of minor things that wasn't even asked for. I will definitely be going back for any other work I need to have done.

car was sideswiped took it in for paint and wheel repair very professional, really great…read morecommunication they didn't do anything without talking to me first.

READ BEFORE GOING HERE! He came to my HOUSE after I left a Better Business Bureau review and said…read morethat I owe him a sit down when he destroyed my car and tried up charging me for it and never offered to fix the problem or refund anything. My Nissan 370z had 6 drill holes, 3 on each side of the rear deck lid as it previously had a spoiler and I was looking to get the holes fixed and I didn't know how to fix it myself so I looked for an alternative solution, I found this shop with 11 five star reviews and called them and the owner Kyle said they were a couple weeks booked out and that they would get back to me when they had an opening. Then taking us to last week I got a call Monday October 30th at 10:30am they had an opening and I dropped it off the next day Tuesday October 31st at 4:30pm. I asked for a quote before they did ANY WORK because I told them I have a budget but did not want to disclose it. He said they wouldn't touch it until the next day (Wednesday November 1st) and will let me know when they have a quote. Come Wednesday he texts me a quote and says it'll be less than $1500, not warning me that they could fail at welding the holes or disclosing at all, I said sure sounds great! Then come Monday November 6th I hadn't heard anything so I messaged Kyle the owner asking how it's coming along and when it of it would be done. He then calls me and tells me that the welding failed because of the way the holes were drilled and that it made the holes in my trunk bigger because of this and it was going to be $1430 and will now be $1700-$2000 and I told him to wait as I thought it through. I ultimately decided I was not going to proceed because we agreed on less than $1500. So yesterday November 7th I picked my car up after paying $800 essentially for them to destroy my car. I took photos of the welds and sent them to multiple people that have welded/have knowledge welding and they all told me that THEY failed at welding the holes and welded too hot and that it was not anything I could have done and wasn't the way the holes were drilled. I then paid $627 for a new trunk from a junkyard as the one they worked on was destroyed.

Scott is so kind and thoughtful. He agreed to fix my tail light even though it's not something he…read moredoes on the regular and it felt like he treated me like family. Very kind of him. His girlfriend Sara is also so kind and easy to talk to. I would highly recommend them for any autobody projects!

I have an older GM truck that had a rust spot on the cab that was spreading. I found Raley's on…read moreYelp and was impressed with the reviews from other customers. I had previously had some work done through insurance at another shop and wanted to add fixing the rust spot, but that shop refused the work and said they didn't want to deal with rust. When I first contacted Raley's, they said that they were booked six months out. But then he asked a few more questions and determined that the work I needed done would be a quick job for him to complete. We set a time for an estimate which was in the evening so I did not have to take time off from work. This is a small business and is located at the owner's property between Sumner and Orting. I was happy to give my business to a locally owned small business. The wife and husband operate the business together. Heather was very good at communicating with me and scheduling was flexible. They allowed me to drop my truck off in the evening on a Sunday so again, I did not have to take time off from work. I really appreciate that flexibility. The estimate was very good and he was also able to install a bumper that my husband bought and wasn't able to install. I was extremely happy with the price and the quality of work. The entire process was stress free and I was so happy to get this problem taken care of. I highly recommend Raley's for quality of work, the price, the communication, the flexibility and the fact that supporting their business is supporting a local family business. I will definitely use this shop in the future if I need auto body work done.

I brought my minivan in because everyone else was too busy to even look at it. Had a small fender…read morebender and didn't want to go through insurance and have my rates shoot up even more because of an uninsured driver. Scott took a look, recommended a used replacement fender, and did the job quickly and a fair price. I made sure to return a few months later when my daughter had a similar situation and Scott took 10 minutes to shift things back into place and didn't charge me. I am a customer for life!

Scott is very very good! I needed my harley gas tank and fenders painted and not only did Scott…read morecomplete it in a few days, he did am amazing job!! I highly recommend this shop to all!!

They bounced my car to another shop. Returned it with new damage and are having me deal with the…read moreother shop.

love this place the new owner Craig is very helpful and John does such great detailing that my car…read morecomes out looking brand new! thanks guys for your attention to the details of things keep up the good work! the price is well worth it. you wont be disappointed.

This review is long overdue. About a year ago I went in for an estimate for the damage on my Kona…read moreat Spanaway Collision & it was the best estimate compared to other places. There were dents & paint damage across the whole passenger side. The repairs were less than 10k & other businesses were quoting 10k or more. The staff throughout the process were professional, kind & honest. They had reliable communication, not once did I have to reach out for an update. The estimated time for repair was up to 4 weeks & they had it done within 2. Beyond satisfied with their service & I highly recommend!

I just left from here an hour ago and I must say that Justin was one of the nicest guy I have ever…read moremet! He was extremely honest, professional and kind! He actually didn't even charge me for the polish job after someone hit my car and ran. I will definitely always send business to them whenever I can! Thank you so much 8The you lady that was at the desk was kind and professional as well

I had to have my RAV 4 repaired after an accident. I knew I could count on them as I had repairs…read moredone there years ago. They did not disappoint. From the moment I walked in I was greeted with a friendly smile and Zach did a great job on the estimated. When I picked up my car, it was shiny clean! You couldn't tell it had been in an accident. I highly recommend them.

Worst follow up and customer service I've ever experienced. While dealing with an auto accident,…read moreisn't enough to get somebody's anxiety up dealing with Meridian collision will cost it to go to the next level. After scheduling my first appointment and it being canceled, because apparently they weren't gonna be open on the day they originally scheduled me upon getting a estimate done and may requesting factory parts. I was told that couldn't happen without talking to the insurance company that's paying the bill first. Even after discussing with the insurance company, what my wishes were Meridian collision estimator told us that can't be done. And that the insurance company wouldn't do it even after explaining to them my conversation with the insurance company they refuse to follow a simple direction of getting a new estimate, put together and sent over in a timely manner. At which point they told me I should find another collision center, which I will happily do. If you're looking for customer service, this is not the place for you if you're looking for cheap parts and cheap labor this might be your fix.