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Blaze

2.4 (121 reviews)
Open 8:00 am - 4:00 pm

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Services - Blaze

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

4 More Services

Fire heating system installation

Fire heating system repair

Fireplace insert installation

Fireplace insert repair

Blaze Photos

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Maximum flame is 1-2"
Gretchen Z.

The store has lovely fireplace displays and the sales person that we met with was very nice. They have ample parking outside. Unfortunately, after we made our purchase and had the fireplace installed, we needed some additional information, and there was no one who answered the phone that had any answers for us. The answers we received were not accurate. When the power goes out, the battery pack doesn't start the flame, even though the sales person said it would. Our "Heat n Glo" fireplace has a dinky flame and doesn't heat the bedroom. Our decorator who had recommended it was really embarrassed once we had it installed. Update: I contacted the company owner. He said that the batteries for the fireplace should allow the unit to ignite even if it is not plugged into the outlet and that I would need to have it repaired. Thanks Bruce.

Back in business!

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13 years ago

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9 years ago

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12 years ago

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17 years ago

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15 years ago

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12 years ago

Terrible customer service- they don't seem to want to service fireplaces- just install them. Don't contact for repairs.

Business owner information

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Susie F.

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12 years ago

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9 years ago

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11 years ago

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9 years ago

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Susie F.

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10 years ago

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11 years ago

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14 years ago

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15 years ago

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14 years ago

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Bruce W.

Thank you for your business and review of your experience

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13 years ago

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9 years ago

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11 years ago

2/2 Received the promised refund check in the mail. I appreciate it; thank you.

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16 years ago

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Page 3 of 4

Ask the Community - Blaze

Review Highlights - Blaze

I love the Ortal fireplaces with the beautiful port burner and the ability to choose the fireplace media selection that fits your home.

Mentioned in 3 reviews

Read more highlights

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This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

We had them come out to do the inspection of our fireplace. The tech identified some issues that…read moreneeded repair. I had to follow up with them to get the invoice many times then asked them how to pay the invoice and schedule the needed repairs, but never heard back on either item after several reminders.

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Excellent company. Knowlegeable and efficient sales/service team, and great communications. The…read morerepair crew was very courteous, experienced and all-around professional. Repaired a 2005 gas fireplace insert.

Gas fireplace insert (Valor Adorn) could no longer be controlled with the remote. The remote would…read moreraise the flame, but would not lower the flame anymore. Batteries were changed in the remote and in the receiver but that didn't solve the issue. I have to add at this point, that this unit is in a rental property and we are landlords who were unable to be on site at the time our tenants brought this to our attention. Laurie, a super communicator and troubleshooter, comes to the rescue. She has a few things to ask the tenants to look for, identify and test. She narrowed down the problem all via email and text. Once the inop part was identified, it was ordered. As soon as it arrived, Laurie called our tenant directly to make an appt for installation. Between Laurie and our (fantastic) tenants, they pretty much took care of things between just the two of them . . . all we needed to do was provide payment. This is so, so appreciated and valued as landlords who were unable to be present at the property at the time. Btw, I also have to add that our tenants had nothing but great things to say about Laurie's communication and the installation visit as well - - - on time, efficient, neat, polite and very courteous. From initial inquiry to repair, all was done within a couple of weeks. The epitome of efficiency. Other companies were booking over a month out and their $ and time estimates were almost double b/c they required one visit to troubleshoot then another to install/repair once they had the part. Thank you Laurie and Warm Solutions for providing such quality services!

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I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

SDI Insulation - SDI Insulation and SDI Fireplaces is proud to be selected as Best of County 2025!
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Blaze - fireplace - Updated May 2026

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