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Blanchard Pools

3.0 (3 reviews)
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3 years ago

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Leslie's Pool Supplies - Free Pool Water Test Station

Leslie's Pool Supplies

(14 reviews)

Pretty pricy but they are allowed to be because of this high demand. Staff are very patient and…read moretreat you like they would like to be treated. Very helpful and are prepared for all situations.

DON'T BUY A POOL FROM HERE!! We originally chose Leslies because we wanted to deal with someone in…read moreperson. We would have got more honesty from an online store. After we ordered a pool on a Sunday afternoon I knew something was wrong when the charge, which was originally showing as a pending on my Amex, all of a sudden wasn't there. But the charge for the skimmer was. I called Leslies in Nanuet where we bought the pool and spoke to Frank. He assured me that there were no problems and it was an IT problem. I specifically said please tell us now if we can't get a pool because pools are selling out all over the place. Again he assured us that we were getting the pool. Well the skimmer showed up but still didn't hear about a delivery date for the pool. Well after lots of back and forth only with me reaching out and Frank promising he'd check on the status for me which he never did. My husband had to go back to the store since Frank still wasn't returning my phone calls. Still no answers. I finally called another Leslies and told them the story. Then the GM called me back Ryan or Brian. No apologies from anyone after two weeks I heard I wasn't getting a pool and there was a glitch in the system and that it happens sometimes. Disgusting customer service all around. If they had just apologized in the first place I wouldn't have been so upset. Just returned the skimmer to the store and Frank tried to give us some halfhearted apology/reason why things happened this way. Unacceptable!!!

The Spa Valet

The Spa Valet

(9 reviews)

Erik is a true professional at his craft. We have an annual white glove contract with Erik and we…read morehave been exceptionally pleased with the work he has done for us. He takes care of our hot tub as well as recently opened up our pool for the season. He is responsive, easy to get a hold of, takes pictures of all his work, and thoroughly explains what he is going to do before he actually does it which is very helpful to homeowners. Communications is the key to all relationships and Erik definitely meets our high expectations. Erik has come up with several creative ideas for solutions we have been looking for and we truly trust that he has our best interests at heart. We would recommend Erik and his team to anyone who is looking for a professional spa and pool manager that will take care of all of your maintenance needs. You will not be disappointed working with Erik.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

Blanchard Pools - poolservice - Updated May 2026

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