I have called and e-mailed this company many times. They have not responded to me or reimbursed me…read more I reported this to the Better Business Bureau on June 28th, and they have reached out to Storage Sense twice, with no response (see attached). They took my money after I moved out, with plenty of notice, and now they refuse to pay me back or even answer me.

Our family used Safe and Sound Storage for short period while relocating for work. We were…read moreextremely impressed with their customer service. Within hours of setting up our account at a kiosk we were contacted by the owner, welcoming us and thanking us for our business. The storage unit and property was clean and felt very safe. If we need storage in the future, Safe and Sound in Mayfield would be our first pick!

Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

I rented a 10x20 storage unit for a little over a year. Everything was great and the price was…read moregood. Hard to get storage now a days and we got lucky when we found it. I have no complaints. Management is friendly, responsive and handled all my needs quickly.

New self storage facility with loads of space. Very convenient location. Owner Martin was nice and…read morehelp. They even have online signup.

APPALLING. I had…read morejust paid for my storage unit for the month and my partners and I were reorganizing it and the dumpster was locked, so we left our garbage nicely outside the dumpster for whoever opened the dumpster next and took care of it - like they always do. I just received a call from a woman bashing me, making fun of me and yelling at me for leaving garbage next to a dumpster that was locked right by the gate at the storage unit. She told me she had overlooked my unit and to come "pick up my shit" in the next half an hour or my storage unit would be taken from me. There are no signs and I was never told that the dumpster AT the storage unit I paid for was of use for me?? Because why wouldn't it? And the way I was spoken to by this woman was appalling and incredibly unprofessional. Do NOT rent from this place unless you're ready to file a police report over stolen goods and want to be talked to like you're nothing. Moving storage units ASAP. Note: They say they "pride themselves on great customer service and a clean environment". Their customer service does not exist - and if it does, it's basically impossible to find and contact - and there has not been one instance that I have gone into my unit and garbage, bugs, leaves and dirt were not littering the hallway.

I recently decided that some of my furniture was too big for my townhouse, and began searching for…read morea place to store it until I decide what I want to do with it. I began calling around to locate a climate controlled unit. The manager, Liz and her staff were so friendly and accommodating that I knew this was the place to store my things. Not only is this property kept spotless, this week when I went to put a few more things in my unit, I came upon Liz and her staff scrubbing the outsides of all of the locker doors. With the pandemic that we all face I was so impressed and wanted to share how awesome it feels to support a local business that goes to such lengths to be sure we can be safe when using its facilities. Great job, OSS!! Thank you.

Great company!!!! Super considerate folks!…read moreA++++++++++++++++++ Highly recommend! Personalized service!

We switched from Superior because Heller's price for propane was much lower. Heller's was very…read moreprofessional, answered all of our questions and we've had no problems getting deliveries. I highly recommend.

Worst ever and they're scamming citizens by taking vehicles to their impound lot for "emergencies…read morecalls by police to up charge a substantial fee daily incited and the owners and drivers are aggressive and arrogant even to a fellow tow driver.. I was applied at this company level of responsibility

This company was great. I called them to help one of my drivers with an issue on his semi-truck…read more The gentlemen I spoke to Mike was very nice and helpful. Also, my driver said the mechanic that performed the road service was very nice and he knew what he was doing. They fixed my drivers truck and got him back on the road. I will definitely use them again. I would recommend they to anyone!!

We leave our boat overnight twice a year. Susan has been very helpful meeting our needs. The…read morefacility is well laid out and clean.

I rented a small indoor unit For approximately 3 months. The unit leaked water and caused damage/…read moremold to a 49 year old credenza (family piece). I was told by the lady at the desk. As per # 14, Sorry you rented at your own risk. I sent an email to the owner, waiting a week and surprise, no response. and separate issue A couple weeks before I had arrived at my unit and it had an orange lockout on my unit. I was told that the trainee accidentally put it on my unit. Don't rent from this place. Run.