Very nice facility, easy in and out. Great to deal with. Multiple ways to pay, highly recommend.read more

No gate keypad & they raise the price without notice I was paying $85.32 from April til August the…read moreraised it up to $145 in September witch is why I stopped payments & moving my stuff out of there

it's one of the most amazing understanding, appreciative and good quality squeaky clean storage…read moreunits. I've seen in Pennsylvania for the first time in my life and I'm gonna be 35 soon. Being it's the only facility that I want to store my stuff in ever in order to understand what I mean when you need space he has it everything from 5 foot walk-ins to boat, rental spots, climate control, and more and his prices you can't beat, I don't think I've seen a storage unit with such a good quality in their units like I did Plymouth storage unit exactly what they say they are. They got good customer service skills and you don't have to worry about people stealing from you without ID, you can't get in.

I rented a 10x20 storage unit for a little over a year. Everything was great and the price was…read moregood. Hard to get storage now a days and we got lucky when we found it. I have no complaints. Management is friendly, responsive and handled all my needs quickly.

Hadn't been to my unit in years. Didn't have the correct key. Called Cindy and she came over…read moreimmediately to help with a grinder and new lock. Talk about top notch service . It's a rare thing to be taken care of so well these days. Thanks Cindy

Everything Cindy super helpful. Simple process got unit and…read moreit all happened within minutrets

APPALLING. I had…read morejust paid for my storage unit for the month and my partners and I were reorganizing it and the dumpster was locked, so we left our garbage nicely outside the dumpster for whoever opened the dumpster next and took care of it - like they always do. I just received a call from a woman bashing me, making fun of me and yelling at me for leaving garbage next to a dumpster that was locked right by the gate at the storage unit. She told me she had overlooked my unit and to come "pick up my shit" in the next half an hour or my storage unit would be taken from me. There are no signs and I was never told that the dumpster AT the storage unit I paid for was of use for me?? Because why wouldn't it? And the way I was spoken to by this woman was appalling and incredibly unprofessional. Do NOT rent from this place unless you're ready to file a police report over stolen goods and want to be talked to like you're nothing. Moving storage units ASAP. Note: They say they "pride themselves on great customer service and a clean environment". Their customer service does not exist - and if it does, it's basically impossible to find and contact - and there has not been one instance that I have gone into my unit and garbage, bugs, leaves and dirt were not littering the hallway.

I recently decided that some of my furniture was too big for my townhouse, and began searching for…read morea place to store it until I decide what I want to do with it. I began calling around to locate a climate controlled unit. The manager, Liz and her staff were so friendly and accommodating that I knew this was the place to store my things. Not only is this property kept spotless, this week when I went to put a few more things in my unit, I came upon Liz and her staff scrubbing the outsides of all of the locker doors. With the pandemic that we all face I was so impressed and wanted to share how awesome it feels to support a local business that goes to such lengths to be sure we can be safe when using its facilities. Great job, OSS!! Thank you.

Arrived early, loaded the truck quickly and efficiently. Transferred everything to a storage unit…read morewith exceptional care. Would highly recommend.

They are the best. Highly professional, very careful with your possessions, and genuinely nice…read morefolks. Can't say enough good things about this moving company!

We've had to leave our belongings in storage longer than expected…read more Mt. Pocono storage has been great. It costs so little to keep your belongings safe until you need them. Daniel is a great guy and always happy to help. Our house sold and it's time to say goodbye. Thank you. CL

Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!