They went above and beyond to help me at the last minute…read more They were extremely polite and were quick I will DEFINITELY be using them again in the future !!!

Very responsive and accommodating to our needs. Thank you! I'm thrilled to be able to work with a…read moreteam of dedicated professionals. Can't wait till moving day. Thank you for walking me step by step on how to prepare so moving day goes smoothly.

Let's be real--no one wakes up excited to deal with a house full of stuff that needs to go. But if…read moreyou have to do it, you're gonna want the Junken Monkeys crew on your team. After my brother passed away, I had a house full of ahem let's call it a robust collection of things that needed to be cleared out so I could begin sorting through the rest. Since I haven't lived in Scranton for over 20 years, I turned to a realtor friend for recommendations, and without hesitation, they said, "Call Junken Monkeys." Best. Advice. Ever. I reached out, got upfront pricing, and had a truck at the house the very next day. The team called me in the morning to confirm, showed up on time, and got to work like a well-oiled machine. They were quick, professional, and, pleasant while hauling away decades' worth of "treasures" that had definitely overstayed their welcome. But here's where they really went above and beyond: I needed not one, not two, but THREE trips in the same week. Every single time I called, they answered the phone (rare these days) and bent over backwards to get a truck out ASAP. By the third trip, I was calling at 11 AM hoping for a miracle, and Gavin and his crew showed up two hours later. TWO. HOURS. LATER. That's superhero-level response time. Shoutout to Brian, Daryl, Jacob, and Gavin, plus the entire crew who did all the heavy lifting (literally). You guys made a tough job easy, and I'll absolutely be calling you again when I'm ready to tackle round two.

Did not meet deadline. Tried to charge more money after agreed upon amount. Messy workers, spiteful…read moreand ill tempered owner.

New self storage facility with loads of space. Very convenient location. Owner Martin was nice and…read morehelp. They even have online signup.

Prompt and good value We had water flooding problems with…read morethe rugs, and he came and haul them out out of our lower level, and these roads are very very heavy brought them back perfectly clean

They picked up our dirty rug, a nice wool rug purchased at Ethan Allen. It came back still smelly…read more~ our doggie lays on it. And it still looked dirty. They came to pick it up again. A week later it was returned with a strong floral smell plus our dog odor and it still didn't look clean. I gave it almost a week to see if the smell went away~ it was nauseating me. It was so smelly that it was smelling in the other room. Not wanting to experience more failed carpet cleaning from Jewell, I took out my bissel home carpet cleaner and clear water from the tap, and proceeded to try to remove the disgusting floral smell. The carpet released foamy DIRTY disgusting water; I had to go over it twice to get rid of the foam. The carpet looks clean now but I can still smell the nauseating floral a room away. I called the owner to inquire about what the " deal" was with the dirty water from my own carpet cleaner. She told me that I could expect that because I was using " steam" cleaning on my own.( No, I was using warm water) I invited them to come and look at the DIRTY water ( I saved it in a bucket), and she said her husband was " too busy". After YELLING at me, ( to which I said I felt like she was yelling at me and she replied, "YES I AM YELLING AT YOU!!!!!), she offered to pick it back up... after suggesting the problem was MY dirty carpet cleaner, and stating that they had been in business YEARS. As though that matters to me; I have a mess on my hands. No thank you, I'll pass on a redo by Jewell. My question: Why should I pay $88 to have to spend 3 hours cleaning the carpet myself and still have to deal with a stinky nauseating smell... and to experience being yelled at by the owner? A simple apology and refund was in order. So simple. Shame on you, Jewel Rug.

I give NP Flooring 5 stars! I called 2 days ago and left a message, the manager called me back…read morethat day and said that a service person could come out the next day. Tom and Toddy arrived on time and stretched the carpet that needed repairing quickly and perfectly. I will contact them for carpet repairs and cleaning when I need it done next time. This company is the best.

I wholeheartedly recommend Tom and the crew of NP Flooring. I emailed Tom on a Sunday night;…read morelooking to have carpeting installed in my parent's home in Moscow. I live in North Carolina but was going to be up in Moscow, Pennsylvania in three weeks and wanted the job done then. Tom emailed me back instantly - I mean instantly. To my amazement he even wanted to talk to me about my unique needs so on Sunday night at 8:30 pm I'm talking to Tom about my parent's house. Nothing deterred Tom; he is an excellent communicator (I'm in the service industry and he is beyond the best I've seen); calling with updates and calling a couple days prior and calling the morning of the job, etc. The installation crew was fantastic, respectful and professional. Excellent experience all the way around. If you look at my reviews of other businesses you'll see I don't easily give rave reviews but NP Flooring represents a level of customer service that is vanishing across all industries. Call them - you will not be sorry.